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Talk Talk Major Outage .
TT are reporting a major outage .We are aware of issues affecting the North East area at the moment. Engineers are looking into this and we do hope to have services restored ASAP. More info can be found here We're aware that some customers in and around the North East of England are currently experiencing a loss of service…
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Phone and broadband firms told to treat vulnerable customers fairly under new regulator guidance
Phone, broadband and pay-TV firms must give extra support to vulnerable customers - which could include payment holidays and tariff advice - under new guidance from communications watchdog Ofcom... Read the full story: 'Phone and broadband firms told to treat vulnerable customers fairly under new regulator guidance' Click…
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Telephone line
Hi all, how do I find out if my new home has a landline number?
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Sky Recording - missed Tv programme not on catch up
I know with Virgin if you have missed a programme (not available on catch up) you can go to previous days the listings and select to record a programme and it will record the programme the next time it is aired. Can this be done with Sky ? If so how TIA
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Sky+HD > Q installation questions
Hi, trying to understand how this works. Currently have sky HD. 3 boxes. The LNB has 4 ports, 3 of which are used. having sky q put in next week. id like to understand a few things. 1. Will they change the dish or just LNB? 2. Will they use existing sat cables? I understand only main box is connected to the dish. Or will…
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Can I remove this phone socket?
I'm renovating a back room, and this socket was on the back wall. I assume it is an extension for a phone socket. I no longer have a landline, and I'd like to just get rid of it to tidy up the room. If it's just an extension, I should be fine to disconnect it at the master socket and chop the cable, taping up and putting…
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BT TV
I'm looking at renewing and noticed they have an entertainment package that includes NOW TV, it's not clear though if that includes the pass or just that you can get to NOW through their box. It's only £2 more than I currently pay for the basic package so seems a bit odd. Anyone know?
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Free TV licences for over 75's scrapped from 1st August
The BBC has announced it will no longer fund the free universal TV licence for the over 75's from 1st August. If you're over 75 and can't pay, there are two options: 1. Those on Pension Credit can still get a free TV licence. Claim Pension Credit here: https://www.gov.uk/pension-credit/how-to-claim 2. Unplug your aerial or…
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Plusnet goodwill gesture
Has anyone else had a small reduction in their latest bill? I've had £1.13 knocked off no idea why and it seems quite a small amount to contact them about and it's more a case of me being nosey. We've not knowingly had any service issues so don't think it's that.
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Sky Existing Customer Offer on Account
HiI've just logged on to my Sky account and there's a renew offer for Sky Sports or Sky Entertainment that effectively extends my current offer for another 18 months. Obviously this will be subject to their next price increase. It seems to me they are offering me a deal that I would normally have to haggle for. Has anyone…
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iPhone 11 broken after small repair from shop
Hi, I took my phone to a high street phone repair shop as the lense on the camera had a crack in it. It was supposed to be an easy repair as we both agreed the camera was ok and the phone did not have to be taken apart, just the lense needed replacing which was an easy job i was told on my iPhone 11. The job was done and I…
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Broadband, phone and TV deals
My contract is coming up for renewal. Do I need to pay for the TV even though I have a TV?
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TV license
Hi, can you tell me if I will need a TV licence in this instance. If I record anything thats on a Plus one channel. IE It was shown live on ITV @8 but I record it @9 on plus one.
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Nokia 6300
Years ago I upgraded from a 3310 Brick (my wife still has the Brick) to `a 6300 and have had no complaints about the model whatsoever except; It doesn't accept emojis and that wouldn't worry me but two rectangles (Tofu?) instead of a verbal answer can lead to confusion if sent in response to a question - was it a Smiling…
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Legal position on giving Virgin notice via a letter
I called Virgin to cancel my Sky Sports when the lockdown started. Somehow - and I kick myself for this - I got talked into agreeing another bundle contract which was disadvantageous to me. I tried calling to try to cancel this but I was on hold constantly and couldn't get through. With no email address or other way I…
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Moving to virgin from sky
So after trying for over two months to renegotiate my sky TV package and having no luck. I'm making the move to virgin. I've always been a sky man and was reluctant to leave. But basically virgin offered me ridiculously fast internet. BT sport in 4k which I don't currently have and everything I do currently have for £25 a…
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Are VM retentions calling from 0345 number during lockdown ?
I’ve given in my notice and wondered whether to expect a call from an 0345 number like usual or perhaps from a mobile number given it’s lockdown. I guess they’re maybe working from home so they might be using mobiles or is it still an 0345 number ?
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Business phone contract - £170 a month phone & broadband bill BT
Hey everyone, Looking at getting a new phone supplier due to the £170 a month phone & broadband bill we are getting, however we do have a lot of call diverts which is why the bill is racked up a lot per a phone call divert... Any suggestions please on what everyone else is using regarding businesses. Thank you in advance…
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Strange Talktalk call/scam
Hi, I'm new to the forum and I'm looking for help/advice, apologies in advance for the essay...... Had a strange experience today, got a call supposedly from talktalk telling me that they were reducing the price of my call/broadband package to £19.50/month for the next 3 months due to covid-19. They went on to tell me that…
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Virgin Business contact details.
I need to get the contact details of the above as 3 weeks ago their installation team caused damage to mine and a neighbours property but they did not with some machinery they were using. A neighbour went over to them after she saw them do the damage and they said they would leave some contact details but never did. Next…
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