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iPad Warranty Issue *HELP*

5 replies 78 views
naomiwoodnaomiwood Forumite
3 posts
First Post
Hi,

I have an apple iPad that was purchased from sky with a finance agreement in August 2018.

At the beginning of lockdown, the iPad hit a lul so I decided to do an update. I updated and the software didn't install correctly which broke my ipad.

I went to apple support for ‘support’ but after we tried EVERYTHING they said the only option I had was to take it into an apple store

so I have been without my iPad for months whilst still paying sky for a broken device.

I went to the apple store and they came to the same problem I had when connecting to iTunes. I was told by the ‘genius’ that there was nothing further they could do and that there is a very small percentage or iPads that get this fault and it basically means its the end of the road.

As i am out of the 1year warranty period he told me that i would have to pay £400.00 as a service charge to get this replaced, as they cant repair. But this is the same amount that i owe on it so there is no point.


Now i am stuck with an ipad that doesn't work that I am still paying for monthly.

How is it that apple products that cost in the region of £1000.00 only have 1year warranty and 0 customer service to help fix a problem that I didn't even cause. Is there no consumer right that covers this

Any help/advice/idea would be much appreciated!!!

Replies

  • edited 1 July at 8:12AM
    Neil_JonesNeil_Jones Forumite
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    edited 1 July at 8:12AM
    What do you mean "the iPad hit a lul"?
  • JJ_EganJJ_Egan Forumite
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    Thoughts 
    Consumer Rights against the vendor and or Finance company help .
    As above does LUL mean you broke it ??
  • DCFC79DCFC79 Forumite
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    JJ_Egan said:
    Thoughts 
    Consumer Rights against the vendor and or Finance company help .
    As above does LUL mean you broke it ??

    Im guessing lul is the OP saying the iPad froze or something similar.
  • naomiwoodnaomiwood Forumite
    3 posts
    First Post
    Sorry by a lul i mean the ipad was crashing when i was using apps and was generally on a go slow
  • naomiwoodnaomiwood Forumite
    3 posts
    First Post
    DCFC79 said:
    JJ_Egan said:
    Thoughts 
    Consumer Rights against the vendor and or Finance company help .
    As above does LUL mean you broke it ??

    Im guessing lul is the OP saying the iPad froze or something similar.
    DCFC79 said:
    JJ_Egan said:
    Thoughts 
    Consumer Rights against the vendor and or Finance company help .
    As above does LUL mean you broke it ??

    Im guessing lul is the OP saying the iPad froze or something similar.
    Yes it froze and was generally on a go slow
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