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Phones & TV

Discuss landline phone services and TV subscription packages.

Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

24.1K discussions 186.8K comments Most recent: No broadband providers to switch to. by --Tony-- Today at 5:18PM
Mobiles

Need help choosing the best value contract, SIM-only deal or PAYG?

63.2K discussions 525.9K comments Most recent: Standard PAYG SIM Advice Please by savergrant Today at 4:23PM
TV MoneySaving

Satellite, cable, terrestrial or streaming? This is the place for questions about TV services.

8.8K discussions 81.7K comments Most recent: Switching from sky a to sky stream - impossible it seems! by steven141 2 May at 3:04PM

Sky packages help
I've been going through all my bill's today in an effort to decrease the amount of money I'm paying out. Looked at my most recent sky bill's and realise that I'm now paying £45 per month for sky box sets bundle 😯😯😯 I dont understand all the packages available and how they compare to what I currently get but surely I can…
Sky bill
Sky paused my sky sports last month, now it’s gone back up this month and theres a increase next month. And I can’t find a way to contact them.
Sky My Account offers
Good evening, My current Sky package which is: Which totals £34 pm However when going through 'My Offers' section within MySky, I am getting offered the following: However, on the summary it says new bill will be £16.50 and old bill is £16, where it is actually £17 for the comparable packages. Does anyone have any…
Plusnet contract coming up for renewal but ongoing problem with Plusnet TV
We use PN for broadband and Youview TV. On 12th April our PN Youview TV box threw in the towel and wouldn't start up, since then I have made numerous attempts to get PN to resolve the TV issue - they need to get an engineer to visit to supply a new TV box. I have pretty much given up calling them about it now due to the…
Keep Getting Scottish TV
I live in the North West of England. I watch the news on the BBC. I keep getting Scottish news all the time which is of no relevance to me. Every news report seems to have Nicola Sturgeon on it. She is from another country with a tiny population of no relevance to me. This morning I had to endure a report an Ian Black…
Alternatives to Sky TV
Hi all,Our Sky discount is expiring and it looks like Sky aren't really offering great deals at the moment. Just wondered what other services people have. We have a 4yo so kids tv is required. I've looked into Prime and Netflix. Is there anything else anyone can recommend?
Sliced through Virgin Media cable while gardening!
Doing a bit of gardening and just sliced the Virgin media Cable. It must have been 2" under the soil. Talk about dodgy installation! Anyway who do you think is responsible for this? Shouldn't there be a certain depth? Anyway I've phoned them and they want me to pay for it. Whats everyones take on this? I am a customer by…
TV Buddy free to view a TV channels scam
Think I have been another one of the unfortunate people to be caught out by this scam, ordered my three tv buddies at a cost of £113 early March there website and product reviews all looked good so ordered it, after many weeks of waiting I have emailed them a few times now to try and find out why I hadn’t received my order…
Final payment but still able to use phone
Hi. ive just gone through my joint account direct debits and noticed final payment on husbands phone bill was nov 19... yet he is still able to use his phone.. hes using same number on same network so we are clueless. will the network provider demand 6 month payment even tho its their fault
Vodafone can not reconnect my line
Last month I contacted Vodafone (my home broadband provider) and asked them to move my phone line and broadband to a new house, the disconnection date for the old house was 6th of April and the reconnection date for the new house was the 7th of April, so as planned Vodafone disconnected line to my old house on the 6th and…
Sim only deals
I am tempted to go to 1p mobile who charge 1p per minute for calls. Cannot see any reviews. Anyone have experience good or bad of 2p mobile. Thanks
BT £7.50 Charge for Email
Now I am sure this has been a hot topic before. However I was recently helping my father who is in his 60s with his billing. He was with Btinternet back in the old 56k modem days. I couldn't believe it when i found out it was paying £7.50 from nothing more with BT apart from emails! (Tel/TV/Bradband with Virgin). I looked,…
No way of contact
My broadband contract runs out soon and cannot contact anyone from talk talk. On my online account I was able to renew it and was aware that if I left it they could charge me whatever they wanted.so i chose a package deal for £23.50 a month under an 18month contract as I was happy with this price and didn't want a horrible…
Best Subscription for streaming movies
Subscribed Netflix for my Dad is self isolation, he finds hard to find any good 60 - 70's films there, and some Kirk Douglas, Clint Eastwood stuff. Is there a greater choice on Amazon? Netflix cost £8.99 pm He doesn't like box sets!!
Life on Mars
Hi all. During these boring days I'd like to watch a certain programme which I seldom watched when it came out. "Life on Mars" is something I'd like to watch from the beginning. I have seen bits from the series but never seen the actual first episode. Is there anything on these smart TVs where I could watch this from the…
Are International free phone numbers free on BT?
00800 with the extra 0 denotes the call as an international freephone number but I can't establish whether they are still free with BT. They seemed to be in 2013 but much has changed since than so does anyone have a definite answer as I can't see it listed on the BT tariffs page
How to call UK landlines free or cheaply from EU
Anyone know how to call UK landlines free or cheaply from EU? The last MSE advice blog was phones/free-international-phone-calls/ Sept 2015
Internet TV but no Internet!!!!
I have messed up with the purchase of a new TV. I have not got the Internet, only on my phone, and this is a Netgem TV. Returning is not an option. Can I just watch terrestrial????
Sky are not answering calls
Sky put my subscription up by £2 and I tried ringing but its a recorded message saying were not answering calls. How can I get hold of them to contest what they have done?
BT Complaints Dept
Hi Has anyone had any dealings with BT's complaints officers/advisers recently? There has been a delay in my line being installed (that I was told nothing about until I called them after I'd waited in for an engineer that never turned up for an appointment that had even been confirmed by BT via text message). I was told my…

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MSE News

Martin Lewis: How to call your bank with just three digits – as 'anti-scam' phone number called over a million times
One million calls have been made to the '159' anti-scam phone number since its launch in 2021, new figures reveal today (Wednesday 30 April). MoneySavingExpert.com founder Martin Lewis – one of the well-known faces most used in scams – explains how to call your bank by dialling just these three numbers.
Revealed: Holland & Barrett's supposedly cheaper 'Subscribe & Save' often costs more – it's promised a review after our investigation
Holland & Barrett's 'Subscribe & Save' scheme claims to offer regular shoppers "the best value" – but it failed to do so in the majority of cases MoneySavingExpert.com checked over a five month period. The retailer has now promised to review the scheme after our research found it was often more expensive.
Don't get your passport by post – 360,000 paid more than needed last year
If your passport is due for renewal, apply online if you can – it'll save you £12.50. More than 7 million Brits did just that last year – but over 360,000 missed out on savings by using a paper form instead, MoneySavingExpert.com can reveal.
Sainsbury’s Bank customer? NatWest takes over this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Chase customer? Check if you can get its newly boosted 4.8% easy-access saver
If you've got a Chase account, check if you can boost your easy-access savings to 4.8% – made up of a 1.8% AER fixed six-month bonus plus its standard 3% variable rate. Chase says over 2 million customers can get the boost, which would top our normal savings tables if it were open to all, though it's beaten by the top easy-access cash ISAs.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Martin Lewis: Is the £20,000 cash ISA limit about to be killed off? What savers should be doing now
Plans to cut the £20,000 cash ISA limit later this year are being considered by the Government. In his latest video, MoneySavingExpert.com founder Martin Lewis explains what's likely to happen, what the changes would mean for savers and what you should be doing now.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from 1 May. For most, this means little change for now as the Sainsbury’s brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, you'll need to move any excess elsewhere to ensure your cash remains protected.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
From Thursday 1 May, Sainsbury's Bank credit cards, loans and savings accounts will be run by NatWest as part of a deal between the two banks. You'll be moved to NatWest in the future, likely towards the end of this year, but for now the Sainsbury's Bank brand will remain and you can continue to use its products and services as before.

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