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Virgin Media really poor customer service
Evening everyone, After some experiences with Virgin Media and different offers they could offer. Recently been in touch with Virgin Media for my Nan to see if I could do anything with her TV & broadband package, spoke to a lady who said they flatly refuse to offer any 'special' offers for existing customers. She basically…
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Virgin Media refund
Hi Just been on the phone to Virgin, after not being able to get through to them, though all there avenues, in the last three months. I cancelled our tv/fibre, due to the complete lack of understanding, to not being able to cancel before price hike (end of contract). So would like advice on wether it’s worth trying to get…
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Use DECT phones with mobile number?
I have 4 cordless DECT phones with answer machine and caller ID on my landline. I also have a mobile phone. If I get rid of my landline is there any way I can use the DECT phones with my mobile number while in the house?
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Being ripped off
Hi I've just received my bill for my business which has been closed since 23rd March due to the coronavirus where I have just noticed they've been charging me for my phone line and broadband which totals £30/mt for a service I can't use. I contacted Clearbusiness and there reply was sorry nothing we can do it's a fixed…
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BT Sport - any other way other than with BT?
I consider myself fairly money savvy and always shop around for the cheapest deals with my utilities etc. However, I feel that BT have me over a barrel and I'm sick of paying their price increases every year! My contract and line rental are both due to expire this month. Line rental is going to cost me £208.80 for another…
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Virgin Media Sky Sports Pause money taken (June 2020)
I had Sky Sports Pause applied to my VM TV package but still had to ring them each month as the £22 credit was not showing on my bill. Despite doing this for the May 2020 bill and assured that a Credit will be applied, they have today taken the excess £22 by direct debit. Managed to ring them and they said the Cr was…
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Tv licence payment
I tried to set up a direct debit online but couldn't because a previous direct debit had failed. I telephoned TV licensing to explain I had been experiencing some financial troubles but was sorted now and would like to set up a payment plan. However this option wasn't available. The only option was to pay the entire year…
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Overpaid TV licence - can I claim back more than 2 years?
We have accidentally been paying for a TV licence on a previous home for more than 2 years. Has anyone had success claiming back the charges for longer than the 2 year period allowed via the online form? If so, how? Thanks
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Pre installed Appson smart TV
Apologies in advance if this question has been answered elsewhere, I don't watch any live TV so I don't have a TV licence, however I've been given a TV with pre installed apps like BBC iplayer which cannot be deleted, so if I do get a visit TVL how can I prove I don't watch iplayer, also I'm sure I've read that I don't…
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Charged on mobile phone scam cannot stop it
Dear Martin My partner has been scammed and is charged every evening at 18.40 to his mobile bill he has been in touch with his provider to be told it is a third party nothing they can do he has asked for the number to be blocked it's not happened he has tried to txt the number to stop and that just says txt failed please…
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Freeview - Important channel broadcast changes
From 22 June 2020 changes are being made to the way some channels are currently broadcast. Following a decision by Ofcom to make more bandwidth available for mobile data, and after discussions with channels impacted, the transmitter operator Arqiva has chosen to stop transmitting services on some specific airwaves.…
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BT Loyalty discount - is this common?
Hello all. We're with BT and I've just found that we have an upgrade option for unlimited anytime calls to landlines that would only cost £1 a month as it comes with a BT Loyalty discount of £8. I've never seen this discount before, though it is true that it's been a long time since I last went into the upgrade part of the…
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10,000s of Sky customers to be hit by TV and broadband price hikes from August - MSE News
10,000s of Sky TV and broadband customers will see their bills rise in August - though if you're affected you may be able to leave penalty-free or haggle down your bill... Read the full story: '10,000s of Sky customers to be hit by TV and broadband price hikes from August' Click reply below to discuss. If you haven’t…
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E-mail address for Plusnet CS?
PN are not 'there for me' - need to sort out a new contact via a discussion.
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Guide: How to speed up your Broadband, cease your Landline but keep your number & save money!
Hi, I'm a long-time reader and returning, from long-ago, member here. I've started writing an independent guide to the above which I've implemented myself but rather than being presumptuous, is there any actual interest - and is it allowed by the MSE forum moderators / rules? If there is, I'll get the guide finished and…
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Removing an obsolete phone line
My house used to have two phone lines but one is not used anymore and is dead. Can I just cut the wire off or do I have to disconnect it. I have traced it back to where it comes out of my wall. The broadband and phone I presume are all in the same cable going into the house then a seperate phone line comes out(dead) and…
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Humax Freesat 1010S Tuners
I've just bought a Humax Freesat 1010S and not sure if both tuners are working. On our old Humax Foxsat both signals had % showing on each. On this 1010S it only 'looks' like one is working as only tuner one has the 100% sign. It also says Freesat box connected with one cable but it does have two connected, as did the old…
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No issues,
Not sure how to delete this post.
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Currys
For two days now I have been trying to contact currys yesterday from 9:30 I was on the phone for over two hours waiting a woman answerd and asked how she could help me I told her that my tv has an intermittent falt where it will just go off and I have to unplugging it for a while to get it to come back on she asked when…
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TV licence
Hi, I have cancelled my TV licence, I do not watch any of the terrestrial channels or the BBC iPlayer. All my TV comes over the internet company is based in Spain, am ok.
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