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Phones & TV

Discuss landline phone services and TV subscription packages.

Humax freeview
I've bought Humax t500 recorder freeview box,I've connected it up to the tv with indoor ariel but can't watch live tv let loan record anything, i can watch the apps that come with the box as its connected to the internet. The ariel works as i can watch freeview that comes with the tv! Is there something that im missing…
Pause Sky Sports today and still cancel everything in September
If I pause my Sky Sports subscription today, is that going to prevent me from cancelling Sky completely in September when my contract is up.?
TV with record facility
Hello, I am looking to get a new tv. Hopefully, I would like.... 32inch all the usual apps Can record one channel whilst watching another... This is the tricky bit. I would like to replace my recordable freeview box but cant seem to find a tv that easily records....please help!
BT Billing Error - Check your bills now
I've been in contact with BT regarding my recent bill which seemed high, and they admitted there was a billing error "caused by the system" at least on my bill but could not identify the exact root cause. In my case, they agreed to simply credit an amount that was more than the error, but this may or may not affect a…
Moved: Tesco electrical returns no call as promised
This discussion has been moved.
Sky's Programme Reminder Function
The Sky Q boxes have dropped the use of the programme reminder function which as a Sky customer I really miss, as I dont necessarily need to record them. I emailed Sky my complaint, and this was their reply: The option to set programme reminders isn't available with Sky Q as our research suggested that people preferred to…
BT8500 - Call Guardian problems
I have just moved home and, having my landline very recently reconnected has been a great help and I have been able to keep my existing landline number. Now I have problems with my BT8500 Call Guardian 'phone. I have tried and have searched, I think almost exhaustively, and I cannot find an answer to the problem so I…
Virgin Media overcharging since the beginning of contract and unable to get any response
Hi, I began a Fibre broadband contract with VM in early February, having seen a good offer for this via MoneySavingExpert. The contract was clear as to what I should be charged, but as soon as I became a customer, they have applied the standard monthly rate to my account, which is virtually double the monthly contract…
BT and Sky sports
Where do we stand on being able to cancel BT and sky sports early as there’s no live sport being shown? Are they able to still charge the early release fee? Surely the contract is where they supply live sport and you pay the agreed amount, if there’s no live sport they can’t keep their end of the contract, therefore null…
Have BT shut down their Live Chat during the lock down?
In a couple weeks my BT deal will be coming to an end. As part of my deal i negotiated a HD package and a BT Sport package (or rather they offered me that as well as a price reduction at the time in order to keep me). I couldn't care less for HD or Sport so when it comes time i don't want to be paying for it. I've been…
Function loss on BBC iplayer.
Is anybody else missing the section showing the list of programmes you've ticked as favorites? Thank you.
TV licence: buy 1yr, get 6 months scam
Hi All. I gave up my TV licence and have not had one for the past year. Today i decided to renew .. exhausted by the constant visits to my home and confusion around whether I need one or not. Whether I paid monthly or annually starting today my licence expires November 2020. I do not understand why My annual licence would…
Can't change subscriptions during COVID 19
HI everyone, My question is in several parts, but all boils down to the same issue: i.e. not being able to get in touch with a TV/Broadband subscription provider during this COVID 19 crisis. Firstly, I changed from Sky to Virgin as they offered me a good introductory offer. I went for 3 x TV boxes (Multiroom), Broadband…
Now TV F1 Sports Pass. Refusal to Refund
I bought this pass only 4 days ago and never activated it. Cost was £200. i want a refund as races are being cancelled. We don’t watch any other sport. Despite spending hours on their online chat dealing with numptys and emailing complaints we are getting nowhere. Some people have managed a refund. According to their T&Cs…
Sky going back on their agreement
I recently changed my broadband provider to Sky as I have a TV package with them and they gave me a good deal. I have now received the broadband and checking online I found that they have charged me £50 more next month and £20 per month more thereafter. I have tried to phone them but cannot get through.By the way, I am in…
MSE News: Post Office and BT cut landline-only bills
The Post Office has agreed to cut landline-only customers' bills by more than £65 a year from May, just days before BT cuts almost a million customers' bills...Read the full story: 'Post Office and BT cut landline-only bills' Click reply below to discuss. If you haven’t already, join the forum to reply.
BT engineer refused to attend fault
Hi Everyone, My parents phone isn't working. They are over 70, fit and healthy, but not good with technology, but do have a PAYG mobile for emergencies. Contacted BT and an engineer was due yesterday, my mum gave her mobile number and my landline number. The advisor told her that they would attend, but would keep social…
sky cancellation
Hi All, my Sky contract has now finished but has now doubled in price, due to the current crisis it is nightmare getting in touch with sky to either get a better deal or cancel my subscription. Im told not to call, and Sky are not letting me send an email to cancel my subscription, does anyone know of any way I could sort…
Sky contract and contact
I was told by Sky to telephone today to give 31 days notice to cancel as 18 months contract ends and can’t afford new costs. Due to current situation they will not accept my call. I’ve sent feed back on system and email but concerned I am now going to clock up payments each day until I do get through in however many weeks…
Downgrading Sky!
Can anyone offer advice, I'm trying to downgrade due to not working and cutting back because of lockdown. Sky inform you not to call and do it online but when I click to downgrade it informs me to call sky... this seems very underhand by Sky and is making it very difficult to make changes I must make to save money/Bill's…

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MSE News

Sainsbury’s Bank customer? NatWest takes over this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Chase customer? Check if you can get its newly boosted 4.8% easy-access saver
If you've got a Chase account, check if you can boost your easy-access savings to 4.8% – made up of a 1.8% AER fixed six-month bonus plus its standard 3% variable rate. Chase says over 2 million customers can get the boost, which would top our normal savings tables if it were open to all, though it's beaten by the top easy-access cash ISAs.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Martin Lewis: Is the £20,000 cash ISA limit about to be killed off? What savers should be doing now
Plans to cut the £20,000 cash ISA limit later this year are being considered by the Government. In his latest video, MoneySavingExpert.com founder Martin Lewis explains what's likely to happen, what the changes would mean for savers and what you should be doing now.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from 1 May. For most, this means little change for now as the Sainsbury’s brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, you'll need to move any excess elsewhere to ensure your cash remains protected.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
From Thursday 1 May, Sainsbury's Bank credit cards, loans and savings accounts will be run by NatWest as part of a deal between the two banks. You'll be moved to NatWest in the future, likely towards the end of this year, but for now the Sainsbury's Bank brand will remain and you can continue to use its products and services as before.
Martin Lewis: Is the £20,000 cash ISA limit about to be killed off? What you need to know
Plans to cut the £20,000 cash ISA limit later this year are being considered by the Government. In his latest video, MoneySavingExpert.com founder Martin Lewis explains what's likely to happen, what the changes would mean for savers and what you should be doing now.
Warning: 'WASPI' women affected by State Pension age rise should watch out for 'steep rise' in scams
If you're a woman born in the 1950s affected by changes to your State Pension age, be on high alert for scams offering compensation for this. Campaign group Women Against State Pension Inequality (WASPI) and charity Independent Age have warned so-called 'WASPI' women to be extremely careful, as there's been a reported "steep rise" in the number of scams targeting this group.
Martin Lewis: 'WASPI' women affected by State Pension age rise should beware 'steep rise' in scams
If you're a woman born in the 1950s, be on high alert for scams offering compensation for those affected by changes to their State Pension age. MoneySavingExpert.com (MSE) founder Martin Lewis has warned so-called 'WASPI' women to be extremely careful, as there's been a reported "steep rise" in the number of scams targeting this group – with some even using Martin's name.

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