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Advice for issue with Sky mobile
Can someone please advise as to what we can do next. My daughters faulty iPad was returned to sky 3 weeks ago and we still haven’t received a replacement. We have called sky every day since and have been told one is being sent out but still there is no sign of it. I have asked for a manager to call me back on each occasion…
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NOWtv and LG's
Had a warning on both our LG TVs that the NOWtv app will no longer be available from August 24th 2020. Looking into this it appears this is because of the Netcast OS platform no longer being supported. This is what I hate about SmartTVs. Once the other 3rd party streaming services decide they no longer want to support the…
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Gomobile
I was misold a phone tariff so one week later I went into the shop and said my number btw has not yet been ported back to EE and I was told I have no cooling off period as they are third party and I need to contact EE myself but I said I was misold by 'you' plus with your advise my number is on 02 pay as you go and since…
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BBC licence fee
My mom is 87 and has just been informed that she will have to prove that she is in receipt of pension credit, that's not an issue as she has my sister and myself to administer her affairs, however I'm concerned about people who don't have someone to sort things out such as this, I don't feel it's right that older people…
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Virgin media and house move
Hi Just moving into a new property and looking to get virgin as I saw their wall box on the viewing. I’ve seen deals for 12 and 18 months. It’s a rented property so I know I’m only guaranteed to have it for 12 months. Given virgin isn’t available everywhere, what would happen if we had to move to a new property and virgin…
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Talk Talk Major Outage .
TT are reporting a major outage .We are aware of issues affecting the North East area at the moment. Engineers are looking into this and we do hope to have services restored ASAP. More info can be found here We're aware that some customers in and around the North East of England are currently experiencing a loss of service…
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Phone and broadband firms told to treat vulnerable customers fairly under new regulator guidance
Phone, broadband and pay-TV firms must give extra support to vulnerable customers - which could include payment holidays and tariff advice - under new guidance from communications watchdog Ofcom... Read the full story: 'Phone and broadband firms told to treat vulnerable customers fairly under new regulator guidance' Click…
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Telephone line
Hi all, how do I find out if my new home has a landline number?
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Sky Recording - missed Tv programme not on catch up
I know with Virgin if you have missed a programme (not available on catch up) you can go to previous days the listings and select to record a programme and it will record the programme the next time it is aired. Can this be done with Sky ? If so how TIA
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Sky+HD > Q installation questions
Hi, trying to understand how this works. Currently have sky HD. 3 boxes. The LNB has 4 ports, 3 of which are used. having sky q put in next week. id like to understand a few things. 1. Will they change the dish or just LNB? 2. Will they use existing sat cables? I understand only main box is connected to the dish. Or will…
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Can I remove this phone socket?
I'm renovating a back room, and this socket was on the back wall. I assume it is an extension for a phone socket. I no longer have a landline, and I'd like to just get rid of it to tidy up the room. If it's just an extension, I should be fine to disconnect it at the master socket and chop the cable, taping up and putting…
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BT TV
I'm looking at renewing and noticed they have an entertainment package that includes NOW TV, it's not clear though if that includes the pass or just that you can get to NOW through their box. It's only £2 more than I currently pay for the basic package so seems a bit odd. Anyone know?
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Free TV licences for over 75's scrapped from 1st August
The BBC has announced it will no longer fund the free universal TV licence for the over 75's from 1st August. If you're over 75 and can't pay, there are two options: 1. Those on Pension Credit can still get a free TV licence. Claim Pension Credit here: https://www.gov.uk/pension-credit/how-to-claim 2. Unplug your aerial or…
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Plusnet goodwill gesture
Has anyone else had a small reduction in their latest bill? I've had £1.13 knocked off no idea why and it seems quite a small amount to contact them about and it's more a case of me being nosey. We've not knowingly had any service issues so don't think it's that.
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Sky Existing Customer Offer on Account
HiI've just logged on to my Sky account and there's a renew offer for Sky Sports or Sky Entertainment that effectively extends my current offer for another 18 months. Obviously this will be subject to their next price increase. It seems to me they are offering me a deal that I would normally have to haggle for. Has anyone…
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iPhone 11 broken after small repair from shop
Hi, I took my phone to a high street phone repair shop as the lense on the camera had a crack in it. It was supposed to be an easy repair as we both agreed the camera was ok and the phone did not have to be taken apart, just the lense needed replacing which was an easy job i was told on my iPhone 11. The job was done and I…
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Broadband, phone and TV deals
My contract is coming up for renewal. Do I need to pay for the TV even though I have a TV?
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TV license
Hi, can you tell me if I will need a TV licence in this instance. If I record anything thats on a Plus one channel. IE It was shown live on ITV @8 but I record it @9 on plus one.
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Nokia 6300
Years ago I upgraded from a 3310 Brick (my wife still has the Brick) to `a 6300 and have had no complaints about the model whatsoever except; It doesn't accept emojis and that wouldn't worry me but two rectangles (Tofu?) instead of a verbal answer can lead to confusion if sent in response to a question - was it a Smiling…
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Legal position on giving Virgin notice via a letter
I called Virgin to cancel my Sky Sports when the lockdown started. Somehow - and I kick myself for this - I got talked into agreeing another bundle contract which was disadvantageous to me. I tried calling to try to cancel this but I was on hold constantly and couldn't get through. With no email address or other way I…
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