Plusnet Mastercard bonus

We joined plusnet as a link from mse with the bonus being a prepaid mastercard for £75 - not had an email yet - when you try and phone plusnet there is a long wait on the phone - online chat just bumps you off - we have posted on the community forum and it seems to be a recurring problem for customers but not had a reply yet - any suggestions
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  • LisBoy
    LisBoy Posts: 3 Newbie
    First Post First Anniversary Combo Breaker
    I joined Plusnet Broadband in recent weeks and am due to receive a Mastercard Cashback but have not heard from Plusnet. I recall one was supposed to update MSE if this happened; how do I raise this issue with MSE? 
  • pphillips
    pphillips Posts: 1,631 Forumite
    First Anniversary First Post Name Dropper
    I just checked on Resolver and got this:

    Plusnet is currently not responding to complaints via Resolver.

    As a result, the Ombudsman is unable to consider complaints raised with Plusnet via Resolver.

    If you decide to use Resolver, you'll still be able to access our rights guides and template letters.

    Please contact Plusnet directly in addition to making a Resolver case. Sorry for the inconvenience.

  • jbryce
    jbryce Posts: 55 Forumite
    First Anniversary First Post
    I signed up for a new contract on 15th July, not via MSE, I'm an existing customer. Got the email on 20th July, completed the online claim, and received a £60 card this morning.

    Which leaves the question, what't the best way to turn this into cash, or stuff that I would spend £60 on anyway? and similar from Starling and Revolut don't work, it gets rejected as "card not supported". I can't withdraw cash. I could spend it at a supermarket, but finding things that add up to exactly £60 without wasting money could be a challenge.
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    First Anniversary Name Dropper First Post
    Can it purchase Amazon gift cards or be paid to a Pay Pal account or something down that route ?
  • ILikeToSave
    ILikeToSave Posts: 21 Forumite
    First Anniversary First Post
    I also went with Plusnet attracted by this offer. What a fiasco. No email from Plusnet about applying for the card so rang them - free call  so happy with hanging on for 30 mins or so. Adviser put in a claim for me & after about 10 days the card arrived emblazoned with Plusnet name & logo but I had to go to Purecard site to activate. Tried to do so many times but never get email back with code to activate. Sent emails to Purecard several times over past fortnight - no response. Tried ringing - not a free call - three times & never get to speak  to anyone. Complained to Plusnet who deny any responsibility whatsoever. I read on Plusnet forum that Purecard demand proof of identity & require people to post in driving licences or passports. I'm not going to do that! None of this was ever mentioned in the Plusnet blurb. I feel we should all get together & contact BBC Watchdog or Rip Off Britain. Or put in a number of complaints to the Ombudsman but past experience tells me it will take months for them to do anything and then Plusnet will say we are out of time having not activated the card within 3 months. I was going to use Resolver but it seems they get no response from Plusnet. I feel I've been suckered into going with Plusnet & I am going to try to get out of my contract as they have broken it by not supplying a working card.
  • Chino
    Chino Posts: 2,029 Forumite
    First Anniversary Name Dropper First Post
    edited 28 July 2020 at 10:06PM
    jbryce said:
    I could spend it at a supermarket, but finding things that add up to exactly £60 without wasting money could be a challenge.
    In which case use the card for part-payment and pay the balance of the bill by some other means. I know from experience that Sainsbury's allow you to do this and I can't imagine that they're alone in allowing this. 
  • Rainbowfish1
    I took a contract out with Plusnet for broadband and I was looking forward to using the reward MasterCard on my direct debit broadband payment as Plusnet had said you could and this would help me greatly as I'm on a low income and would keep some of my monthly costs down. I got the email, I got the reward MasterCard and activated it as you are supposed to and I asked for it to be added to my Plusnet account but today I get an email from the people who deal with the reward card to say Plusnet won't add it to my account, don't know why when it was advertised that you could use it for that. I've asked for an explanation, I will just have to wait and see why. I might not have taken out the Plusnet broadband otherwise because I don't know what I can use the reward card on, and judging by other posts you may have to spend the reward card in one go. I'm frustrated and annoyed, what use is a reward card that I can't use for the reason it was advertised?
    Anyone else had this issue?

  • richt99
    richt99 Posts: 143 Forumite
    First Anniversary First Post Combo Breaker
    You do not need to spend the Plusnet reward pre-paid master card in one go. I have had one since joining Plusnet in June. Just been spending a little bit on the card at the supemarket each time, balance now down to 44p. You just keep using it like a normal credit card at anywhere that accepts Mastercard until you are left with a zero balance.
  • aidamuratovic
    Hi all, has anyone actualy been sucesfull in resolving this issue? I have had my broadband connected on 16th June and have since than tryed to talk to someone. I think I have now even gone over time limit but this is so unfair of Plusnet that I want to see it through.
    Not happy :(
  • timothyskinner
    I found that a pleasing way to fully use up the card was to go to E.on and send them last few pounds and pence. This was credited to my electric account with E.on.
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