setting up internet in house with no phone number (yet) 28 September 2020 at 11:39AM in Phones & TV 10 replies 81 views

wallofbeans

Hello All,

A friend is moving into a flat where there has not been a phone line set up previously. There are phone lines connected but it's a new build I think and doesn't yet have a phone number. How do they get this sorted out?

I was going to recommend PlusNet for broadband and phone - can they just go direct to them and get a number and set up the internet at the same time? And how long will it take to be up and running on average?

Robin9

Plug a phone into a socket and ring his mobile - his phone number (if the line is live ) will be displayed.

wallofbeans

Robin9 said:

Plug a phone into a socket and ring his mobile - his phone number (if the line is live ) will be displayed.

Worth a try. But as far as I'm aware there has never been a phone line set up. There is no number. How do I get a number? Can PlusNet do it?

Robin9

Ask the builder -  he will have paid for it.  

wallofbeans

Robin9 said:

Ask the builder -  he will have paid for it.  

The builder of what? The flat? How would they find out who that is?

As I said, I don't think a phone lne has ever been connected. The sockets are all in place, but nobody has ever set up a phone or got a number.

littleboo

If the site is supplied by Openreach then yes you can contact a provider of your choice from the usual suspects. If the developer has done a deal with a an alternative supplier, then you need to know who that is and contact them

Robin9

@wallofbeans "The builder of what? The flat? How would they find out who that is?"

You said it was a new build - who did your friend buy it off ?

wallofbeans

Robin9 said:

@wallofbeans "The builder of what? The flat? How would they find out who that is?"

You said it was a new build - who did your friend buy it off ?

It's a rental. They didn't buy it. 

wallofbeans

littleboo said:

If the site is supplied by Openreach then yes you can contact a provider of your choice from the usual suspects. If the developer has done a deal with a an alternative supplier, then you need to know who that is and contact them

I assume it's Openreach but any ideas how I find this out for sure?

Owain_Moneysaver

Put through an order with the supplier of your choice and they will take it from there.
If it's not Openreach the order will fail and your friend will need to ask the landlord/agent or the neighbours who supplies the phone/internet

pramsay13

Just get a mobile data deal and use that instead.
My mum and dad have one with Three that is unlimited data for £20 per month.