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Broadband & Internet Access Sticky
⌨️ Here’s a useful thread from this board: * Find the cheapest broadband discussion thread 💻 Here’s some great relevant content from MoneySavingExpert.com: * Broadband Unbundled * How to find cheap broadband deals * How to improve your broadband speed & free speed test tools * Broadband haggling * Mobile Broadband *…
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Virgin media cost cutting
😎 Pleasantly surprised to get my broadband cost down from £69 to £27 a month easily after online chat asking to leave them. Was considering a move to vodaphone..…
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Vodafone Broadband Checker giving false information
I am currently a Vodafone customer with Fibre 2 level of service i my rented accommodation. Prior to purchasing my new house I went onto the Vodafone Broadband Checker to see what level of service was available at the new property. As I work remotely in the IT sector it's a bit of a deal breaker for me to have a reasonable…
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EE Broadband Account issue - someone else's card details
Hello, I was about to set up a DD on my account but thought for the 1st payment i would use my credit card. When going to add my card someone elses details were there (Name / Last 4 digits) I phoned EE and they are raising internally. They advised I should (but may not) receive a reply. I paid over the phone and am waiting…
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Broadband questions
Hi. I wonder if anyone can help please. I've been with Talk talk for many years (currently on fibre 35) but this has become unreliable recently. So I'm looking to go full fibre with sky or plusnet. It's been many years since I changed providers. What is the process now? I know you previously had to get a MAC code. I need…
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Existing Vodafone Fibre customers upgrade
Vodafone 500mbps Fibre Broadband - £22pm for 12 Months (Then £25.50pm For the Subsequent 12 Months) Existing customer’s upgrade. Only of interest to existing Vodafone Fibre customers I’ve been on Vodafone 500 fibre for the last 2 years. Went on line to check contract expiry date which was 11/06/26, I currently pay £35.11…
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Talktalk To Utility Warehouse
I am aware that my Broadband/phone line is being passed from Talktalk to Utility Warehouse, should of been March, received a letter saying will now be April. I previousley had an email from Talktalk saying prices would remain the same with Utility Warehouse. I am currently paying £24 a month, will the price still increase…
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Haggling with EE with multiple networks in the area
Has anyone had any luck when haggling with EE? Where I live, there are three fibre network providers: OpenReach, CityFibre, and County Broadband. After a lot of faff, Openreach finally managed to thread the fibre to my house. Now I'm more than happy with EE, but has anyone managed to haggle with EE when in the CityFibre…
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Plusnet ....one year and counting to install my fibre broadband.
Help! I just don't even know what to do anymore. On the 28/03/25 I signed up to get full fibre broadband from plusnet. I still don't have it. I have a list of 69 communications from themselves or Openreach making appointments and then breaking them. The current impasse is that they have to close my road to install it,…
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Flaw in system or is my company dodgy?
Is there a flaw in the system to leave after a Broadband contact finishes, or is my Broadband company dodgy? I tried to do everything correct to leave a Onestream Broadband contract at the end of it in March, without any added fees, even though they made it difficult, as said I couldn't contact them before 30 days to…
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Sky BB changed from copper wire to Fibre - it's actually a bit slowere
Hello We had the old copper line, IIRC the BB pack was something like Superfast 35 - speeds according to Sky site were 36.4 daily Since the change over a week ago its 151 and the "daily average is 74.2" according to their site. The phone works ok, the laptop is no faster, and its a relatively new laptop. The tv freezes…
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Sky 24 month contract - Is it possible to cancel with no fee?
Hi all. Friend of mine signed a 24 month contract last August in her name. Sadly her partner passed away in November. She contacted Sky and explained the high monthly cost (She and her partner watched a lot of sport both, being retired) would be a financial burden. Sky did reduce the cost slightly by removing some channels…
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BB and line rental ends in August
I use Plusnet for my Broadband and landline, the contract ends in August 2026. I understand that there will be no option to use a landline by 2027. I am ok with that as I use my mobile for calls. I currently get about 6 mbps for my broadband which is ok for what I use it for. Using the postcode checker it says I can get…
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Cheapest VoIP options to keep landline number
It seems that most of the broadband companies are either ditching landline provision or hiding the details in their post-PSTN packages, most like "BT Voice" as it's called seem to charge over the odds. VoIP doesn't need to be tied to the broadband provider and existing numbers can be ported. However, it doesn't seem as…
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Early leaving fees switching from Onestream with 2 days remaining
Data point for the forum readers I switched from Onestream broadband to a new provider with an activation date of 16 March, 2026.My Onestream contract ends 18 March 2026. I got this email from Onestream which I then contacted their customer services to verify that they would indeed charge me £116 to leave 2 days early…
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Sky Broadband - switching provider after price rise advice
Hi all, I had an email from Sky on 20th Feb saying my broadband prices were going up by £3.00 in April. It is my understanding that I can leave penalty free because of this, but only within 30 days of being notified. My contract doesn't officially end until May 2027. I have spoken with Sky via chat and they offered nothing…
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Sky social tariff – can my nephew switch after signing 24-month contract?
My nephew is due to have Sky installed this Saturday. He’s on a 24-month contract at around £40/month (not sure of the exact package). He receives Universal Credit. Would he be eligible for Sky’s social tariff? If so, can he switch now, or is he tied in and would have to wait until the contract ends? If it is possible, who…
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Vodafone trying to renege on MSE's gift card deal
Signed up for Vodafone broadband via MSE gift card deal. Entered that I wanted to port my landline. Picked a start date from the drop-down menu, in this case next Friday. Now I've had a call from Vodafone saying that it can't be done. Apparently it takes 2 working weeks to port a landline (so why were sooner dates coming…
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Virgin Media connection
I live an area that's never been a traditional VM cable area, I'm not aware of anyone having underground VM cable to their homes, yet VM are saying that their full fibre broadband is available. How do they achieve this, will they use the Openreach network or will I require a separate cable and ONT installing?
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Vodafone offer via MSE is a con?
Tried on several occasions now over the last few days to sign up to a new Vodafone broadband contract as promoted by MSE, paying £23 per month, equivalent to £18.50 per month with £155 giftcard; despite being available in my area I get an error message every single time, requesting that I phone Vodafone - but then they…
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Sky chat advisor tells me I cannot leave Sky broadband penalty-free
I am used to re-negotiating my broadband price after a price rise notification via Sky's live chat, so I was very surprised with today's discussion I had below. Not only did they tell me they would not lower my price, they even said I cannot cancel my contract penalty-free. I read in an MSE article that this has happened…
