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Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

Broadband & Internet Access Sticky
⌨️ Here’s a useful thread from this board: * Find the cheapest broadband discussion thread 💻 Here’s some great relevant content from MoneySavingExpert.com: * Broadband Unbundled * How to find cheap broadband deals * How to improve your broadband speed & free speed test tools * Broadband haggling * Mobile Broadband *…
Trying to switch to Vodafone
Hi I'm trying to switch to one of the current MSE Vodafone offers (online process) but coming unstuck when I reach the existing provider question! My current provider is Pop Telecom (a previous MSE recommendation) but because Vodafone doesn't recognise it I can't progress. Vodafone chat says they can't help with a third…
If I change broadband supplier will they cancel my virgin media contract for me
I have been with Virgin Media for 10 years plus mainly because it was so difficult to cancel them. But I have finally decided its time to break free from these crooks. I think my contract ends on 8/08/2025 but it says the direct debit will nearly double on the 10/08/2025. So either one of these is my contract end date. I…
Switching from Now Broadband after price hike
Now Broadband is increasing my monthly charge by £3.00, but they've given me the option to leave without early termination fees. What's the best way to cancel my service with minimal disruption while I switch to a new ISP, especially since new providers usually handle the transfer? Has anyone else gone through this process…
Cashback when switching between NOW and Sky
I know that Sky is the parent company, but does anybody have any recent experience of transferring between NOW and Sky as far as cashback is concerned? I’m pretty sure I’ve done it in the past and it worked, but the recent price increase email for NOW came from Sky. And during the sign-up process, it says, ‘It looks like…
New build, 1st ever tenant, help me choose Broadband !!!
Hi team ! Just moved in to a brand new 1 bed with the wife - (new build block, 10 flats in total in the building) in London The property manager pointed out an Openreach box in a cupboard and said that the internet is all set up - that I just need to contact Openreach to register - and then can move to Sky or Vodafone or…
Onestream Broadband Unreasonable Early Termination Fee
Hi, I need some advice on how to deal with Onestream. I signed up for a 12-month contract in September 2024, but I’m moving out at the end of July 2025 — two months before the contract ends. I can’t transfer the service, as my new place already has broadband. I’ve been told I’ll be charged an early termination fee of £258,…
Need broadband but no fibre in my area
My contract with talktalk is coming up for renewal but when I go on the price comparison tool all the providers are saying fibre even though I have put my postcode in - there is no sign of fibre coming here anytime soon so how can I compare tariffs - or am I missing something
Sky Failing to Pay Delayed Provisioning Compensation
Hello, Hope you're well. Looking for some advice on where to get next, please. Long story short - we experienced a delay of 100+ days for our Sky FTTP to be installed. Throughout the delay, Sky advised of the 'automatic' compensation that'd we'd be entitled to via Ofcom's delayed provisioning. This stands at about £600 and…
Very Confused NOW Broadband Customer
Today received an email from NOW via Sky (who have owned them for years) saying the Broadband is going up £3 a month from July. What concerned me was the bit later in the email saying that my NOW Hub no longer receives software and security updates or would cease to by the end of 2025. I was offered the option of moving to…
Sky retention dept query
How do people who wish to keep their Sky landline number get to speak to the retention department as the new provider has to be set up to import the number before cancelling Sky. When I phoned and said I wanted to cancel I was only offered the upgrade showing on my account which they would discount slightly, I refused and…
slight delay accessing web pages since changing to Sky FTTP broadband, cause and solution
Since I changed my broadband from Virgin Media to Sky FTTP broadband I have been getting a slight delay when accessing web pages yet speed test show that I am getting the correct speed. I thought is was because of Sky's broadband shield and I was correct as the moment I changed the DNS server from automatic to manual and…
Ive been told my property cannot get broadband
Hi there! Im hoping someone can shed some light. I am in a pickle, I work from home and have been told by VM my property cannot get broadband as as there is no line available nor can then install one. Open reach have been out and said the same, apart from they've said they would need to dig up the street and drill a hole…
POP Telecom - any good ?
My contract is up with TalkTalk looking for alternatives - I found POP TelecomJust £24.99 including unlimted anytime callsSeems too cheap Anyone experienced them ?Are they associated with any other supplier (like Now and Sky) ?
Do "NOW" offer any combination packages ?
I was wondering whether NOW did a package of internet and TV - saving money ?When I go through the purchase process - NOW doesn't appear to offer any discount for both
Can someone help me understand the results of the BT Broadband checker so I understand my options?
We are currently in contract with Virgin Media but service is so variable we've also taken out an additional service with Community Fibre (as it's essential for my job and DH). Household of 5 with many device and smart things so they really take their toll. I would love to bin Virgin off come renewal time but traditionally…
Credit Bill from Virgin Media
I've just had a bill from Virgin Media and it is a credit for £70 odds due on the 1st July because I left them. Does this mean I have to keep my direct debit open until then as I was going to cancel it as I already had a bill from them for £105 to be taken on the 1st July?
Vodafone landline and broadband - they've written to say I'm going to digital voice
As above - the letter said it'd be in two weeks, that was a month ago. I went through their online chatbot "service" (I use the term loosely!) which sent me to a human who tried to sell me new plans and generally annoyed me then they said they'd put me through to retentions and I got cut off. I wasn't actually wanting to…
Openreach Compensation for Missed Appointment
Back in January I had an appointment, via Vodafone, for Openreach to install FTTP. On the day no-one turned up and I contacted Vodafone by Tobi to log the missed call and claim compensation. To cut a long story short, I have been battling with Vodafone ever since and have failed to achieve a satisfactory outcome.…
Vodafone Social Broadband tariff
We are on Vodafone social tariff but they are saying that at the end of our contract the price is going up, but on their mse offer it has fttp fibre to the premises, as we are fttc fibre to the cabinet, can we insist that they install fibre to our home to except the price rise ?
understanding tracert?
I have just had SKY FTTP broadband installed and there is sometimes a 2 or 3 second lag before I can connect to google dot com and other sites. I did a tracert and this is the result >tracert www.google.com Tracing route to www.google.com [2a00:1450:4009:826::2004]over a maximum of 30 hops: 1 1 ms <1 ms <1 ms…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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