-
Broadband & Internet Access Sticky
⌨️ Here’s a useful thread from this board: * Find the cheapest broadband discussion thread 💻 Here’s some great relevant content from MoneySavingExpert.com: * Broadband Unbundled * How to find cheap broadband deals * How to improve your broadband speed & free speed test tools * Broadband haggling * Mobile Broadband *…
-
have OR Stopped forcing Full Fibre?
Looking at deals using different addresses, have BT/OR stopped forcing everyone onto Full Fibre? FTTP Can you now move company without getting FTTP? Using Vodafone they seam to refuse to supply? Yet EE will quote for a slow 65Mb on an inactive copper line it seams?
-
Digital voice changeover from copper
I have been with EE, formerly Freeserve then Orange, for over 35 years. Recently I got a series of emails saying landline (included in my broadband package) was chaning to digital voice and it would occur in August, no change of contract, no price increase, etc etc. I rang to request engineer's assistance because I am…
-
Youfibre. Too good to be true?
I'm currently on a 300mb deal with BT and as of yesterday I can leave at no cost. I'm now paying I think it's £42/month. Not sure what that'll go to in a months time when I'm properly out of contract. Just having a look on uswitch.com at what's available & the first one that came up was this Youfibre deal. 1000mb down &…
-
How to switch within Sky Broadband cooling off period
Switched from BT Full Fibre 900 to supposedly equal Sky Full Fibre Gigafast last week. A lot of lag on internet casino gaming and some slow lag on some websites, YouTube, opening emails. Never had this with BT. Sky have said wait 14 days for "stabilisation" (not sure that will change anything!) but they allegedly looked…
-
TalkTalk broadband customer? Check if you're one of 120,000 being moved to Rise Fibre
If you're a TalkTalk broadband or broadband and home phone customer you may be automatically transferred to new-ish supplier Rise Fibre in the coming months. Read the full story: https://www.moneysavingexpert.com/news/2026/08/talktalk-broadband-move-rise-fibre/ If you haven't already, join the forum to reply.
-
Leaving Sky Broadband
I signed up with Sky Broadband almost two years ago and my contract comes to an end on 31st October. I want to leave and go elsewhere. How do I ensure that a) Sky don't charge me an exit fee? and b) I don't lose internet access? Should I speak to, say, Vodafone and ask them to transfer me on 1st November? Will they not…
-
Best provider - London house (never had internet)
Hi Team ! Quick question for the hive mind here: 1) Looking for recommendations for best provider to go with to get broadband installed into a house we bought that has never had internet - an Victorian terrace in London that hasn't been renovated since the 1970's. Can any provider do the install or does it have to be BT?…
-
Broadband and phone deal
I've just discovered my elderly mum is being charged £37.50pm from NOW due to being out of contract so I'm looking to move her on. One of the problems we have is her telephone supply cabinet is in desperate need of upgrading, BTopen reach have previously informed of this however nothing appears to progress, mums phone is…
-
Broadband deals that don’t exist for certain address.. 🙄
well decided to leave Sky (jumping up to £49 in Oct) which is always interesting when you tell them your leaving.. phoned they said NO DEALS, within seconds of putting phone down got email offering the deal for new customers £23.. but my other issue is when looking for a new deal example Vodafone offers full fibre deals…
-
Cant Get full fibre but Broadband now going up by an extra £15/month
Hi, Openreach site they have no plans to upgrade my service to full fibre even thought the rest of the village has full fibre and im at the start of a lane. Onestream has informed me that dur to Openreach removing PSTN service if i dont sign a new SoGEA contract for 24month my existing contract goes up by an extra…
-
Need WiFi for my elderly dad at home
hi just keep getting too much information when I search for good deals it’s messing with my head. My elderly father has early dementia and is being cared for at home. I’d like to get WiFi to enable us to buy a camera of some sort to keep an eye on him in his livingroom via our mobile phones plus allow him to watch tv…
-
One Touch Switch Error 1114 – Unable to switch from Utility Warehouse to Vodafone or Sky
I'm hoping someone can help as I've run out of ideas. I'm trying to switch my mother-in-law's broadband from Utility Warehouse to Vodafone using the MSE broadband deal (£115 voucher). Every attempt fails with: Error 1114 – Your details don't match your account. I've also tried switching to Sky and get exactly the same…
-
Switching from EE to Sky.
I've decided to take advantage of the advertised SKY deal on this site and so switched from my current provider EE. The deal saves me nearly £30 a month. Being an OAP, that is a lot when you factor in the rise in energy costs as a result of the Middle East conflict. I was in a two year contract with EE ending in July 2027.…
-
BT, EE & Plusnet (re)introduce Activation Fees
According to "ISP Preview" the BT "Group" are reintroducing an activation fee for new customers from today, 31st July. Quote:"New customers to BT or EE will be charged a "one off" £30, Plusnet customers only face a £20 fee (thought to be because Plusnet uses older and/or re-branded BT/EE kit." They then go on to say "…
-
My Sky package was activated at an increased price.
I agreed to buy Sky Full Fibre 500 based on a Contract Summary stating £29.00 per month for 24 months, in Jan. My service never started at £29. It started at £32 (first bill) when it was activated in April. I received no notification of this increase. Is Sky in breach of contract ? at the minimum should I have not received…
-
Vodafone complaint
Is there a way to speak to someone on the complaints team who are based in the UK? I have a complaint about broadband - already a customer and signed up to a new broadband package which is not fit for purpose - which is in its 6th week. I'm getting nowhere with their foreign-based team which I'm being routed through,…
-
Plusnet website www.plus.net wont load
It would seem that when I try to access this website from any browser it wont load unless I have TOR on. Thats using a lebara sim that uses the Vodaphone network. When I swap to a sim using the EE network it works no problem. Would I be right in suggesting that Vodaphone is blocking the competion or is it something ive…
-
POP TELECOM - Hidden fees
Please make sure if you are unlucky enough to have a contact with them, check you are not being charged their £2 monthly hidden 'router assurance' fee. I have been threatened and all sorts by them. Just avoid! I spoke to my bank and they have assured me based on their hidden fees they will help me fight any early exit…
-
Old and new Orange/EE accounts
I have a very old Orange account that became EE at one address and a newer EE from BT at another. EE have tremendous difficulty understanding this. I have used different email addresses for each account and can sign in to those as they could not be covered on one account log in. Talking to EE about the old account they…
-
Moving Home - Vodafone forcing New 24 Month Contract
I'm currently a Vodafone broadband customer and moving home in August. My current address is served via Cityfibre and I have the 500MB/500MB service. I'm 18 months into my 2 year contract. I've just called them to move my service to new new address but the new address doesn't have Cityfibre. It does however have Openreach…
