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Broadband & Internet Access Sticky
⌨️ Here’s a useful thread from this board: * Find the cheapest broadband discussion thread 💻 Here’s some great relevant content from MoneySavingExpert.com: * Broadband Unbundled * How to find cheap broadband deals * How to improve your broadband speed & free speed test tools * Broadband haggling * Mobile Broadband *…
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Anyone switched from Plusnet to EE whilst still in a contract and got a good deal?
Still got 2 or 3 months left to run on my Plusnet FTTP connection. Thinking about the EE 1600Mb package that Plusnet do not offer and my searches had an AI comment at the top that said it maybe possible to upgrade directly through Plusnet to switch to EE similar to when we upgraded the mobile phones. With the switch being…
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One Touch Switch Error 1114 – Unable to switch from Utility Warehouse to Vodafone or Sky
I'm hoping someone can help as I've run out of ideas. I'm trying to switch my mother-in-law's broadband from Utility Warehouse to Vodafone using the MSE broadband deal (£115 voucher). Every attempt fails with: Error 1114 – Your details don't match your account. I've also tried switching to Sky and get exactly the same…
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Grain fibre Vs Virgin fibre
So currently with Virgin, 350mb fibre only paying £31pm. Contract ending 01/08/2026. Issue is the offer and counter offer from both. Initially I was offered same package by Virgin with for £26pm with annual increases. Grain Fibre offered 500mb at £22pm with no in contract price rises. So I went with Grain who contacted…
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Full Fibre / Part Time Fibre Availability
Hello all, I’m moving into a new flat (central within a city) and have been trying to sort out broadband ahead of move in and have ran into a huge issue surrounding the ability to get this implemented asap. The flat I am moving into doesn’t have full fibre currently but only part fibre connection. I work from home (as do a…
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TalkTalk POA
Hi, There's ongoing service issue affecting my 75‑year‑old mother‑in‑law, who is a TalkTalk customer on the Fast Broadband (non‑fibre) package. For approximately 4–5 months she has experienced extremely slow speeds and frequent loss of service. Multiple devices connect to the router but regularly show “No Internet”,…
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Do I have to switch to full fibre?
I am currently out of contract with my current broadband provider (NOW), and they have told me that I have to switch to a full fibre provider because my copper line is being turned off at the end of August. (I have had no notification from them about the copper switch off and was only told about it when I called them, so…
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Plusnet Fiber, network extenders or MESH
Hi, not massive on tech so hoping for some advice Currently have decent internet, c70mbs with 3 TP link extenders and 2 powerline gismos in the lounge where the router is. All these are bout 6 years old. We are getting Fiber 500mbs upgrade with Plusnet , the router I believe is staying the same HUB TWO. what do I need to…
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These vouchers/bill credits/reward cards for signing up
Come 1st Aug I can switch to another B/B provider which I will be doing as BT are taking the absolute wee-wee with their pricing. Right this minute I can get the exact same elsewhere for more than half knocked off the monthly. So I'm currently looking at the MS comparisons. Sky offer a £220 voucher PlusNet offer a £135…
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Hopefully simple broadband/digital voice question
When I check MSE for new Broadband deals, is "Broadband only (no line)" a reference to there being no old style landline? Meaning I can/will still get a Digital Voice landline? I've slept through the imminent demise of traditional landlines and am now trying to catch up. Also wasn't sure whether this question belongs in…
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Telecommunications (Fixed-term Contracts) Bill
on ISPReview website there is an article - New Private Members Bill The ‘Telecommunications (Fixed-term Contracts) Bill‘, as tabled by Dr Luke Evans MP, seeks to address this problem by banning mid-contract hikes If you agree with Martin and others you may want to lobby you local MP to support this private members bill and…
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Renegotiating broadband
I've been with Virgin since it used to be Telewest - used to have pretty much everything, landline, tv with sky cinema, sports - full package, and of course a fast broadband I cut back to just broadband in 2020 when I got divorced - got rid of the landline & tv - was paying 30+ per month. My contract runs out this month so…
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Sky full fibre install query
Hi I called Now broadband today seeking a better broadband deal. I'm currently on bog standard broadband with an active traditional landline. I was put through to Sky to discuss full fibre, as it's available in my area. He offered a reasonable price for fibre 150 with the digital landline. I specifically asked the agent at…
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My Experience Closing an Onestream Account – Repeated Errors & Contradictory Information
Posting this to help anyone else dealing with Onestream. I recently closed my broadband account and the process was far more stressful than it needed to be. Despite being told the account was settled after paying the agreed final amount, I continued receiving: Contradictory emails Incorrect payment demands Threats of…
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Broadband failure in new build
I moved into a new build property 5 weeks ago. After 2 weeks my broadband stopped working. Both the openreach and hyperoptic connections failed at the same time. Openreach have visited twice and now confirm the failure is somewhere on site that is still being worked on which a standard engineer has no access (his view was…
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Wildanet pricing.
It's not often you hare complaints about price decreases but here's one, I signed up to Wildanet full fibre to house a few months ago £43 for 250Mb, site survey went Ok despite the two guys were more concerned about my dog being kept inside (she was) than doing their job, just looked around and left in a hurry. Day of…
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Problem moving from plusnet to sky using offer on MSE
My Plusnet Broadband and phone contract is running out. I used MSE Broadband tool to find out my options and decided that the SKY Full Fibre 150 was my choice. When I clicked through I was told that I would get SKY SUPERFAST at £14 a moth with a £112 gift card. I understand this because that's the speed I get now and we…
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Basic Broadband - EE to Sky advice
EE have bumped up my Basic Broadband to £39, as a discount has finished. I can leave with no charges. However, they dont seem interested in reducing it. Sky are offering a 2 year contract, with an average of £20 a month. I understand that Sky use the same Openreach network, though consensus is that BT routers have better…
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Haggling with Plusnet as my contract is coming to an end in Oct 2026
Hi there, My contract is due for renewal in October 2026 and I received an email this week giving me the following options: Upgrade to a faster speed - Go even faster and save up to £2.00 a month Renew my package - Same great speed and save up to £5.00 a month I'm currently on a Full Fibre 145 and pay £32.99 a month and I…
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ANYONE ELSE FINDING MSE's BROADBAND CHECKER NOT FIT FOR PURPOSE
I have used MSE's checker in the very distant past and it did come up with deals that I could access. However in the recentish past I've found it next to useless. Despite me putting in my full postcode and selecting standard broadband + line, the results are 99% for fibre deals & do not include many for standard broadband.…
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Can I remove an old OpenReach socket myself of do I need to contact them?
Hi there - quick question, I have an old OpenReach socket in the house which has not been in use for over 5 years (we just use a separate Gigaclear fibre for broadband and have no landline at all) and I'm wondering given the copper phase out whether I can remove it myself or need to contact OpenReach? Thoughts?
