Broadband & internet access

⌨️ Here’s a useful thread from this board: * Find the cheapest broadband discussion thread 💻 Here’s some great relevant content from MoneySavingExpert.com: * Broadband Unbundled * How to find cheap broadband deals * How to improve your broadband speed & free speed test tools * Broadband haggling * Mobile Broadband *…

Our official date for upgrade from copper wire to Full Fibre is June 2028. However there are guys laying cable around us - including over 1 km up a private track (residents knew nothing about it) and the OpenReach site now says "we'll be building in your area in the next year." but no further details and of course there is…

Can anyone advise me on my rights during the 14 days cooling off period please? I signed upto the new Vodafone tv and broadband package. It was installed on the 20th October. 25th October I decided to cancel it as picture quality not great and my WiFi kept dropping bars when not in the same room as the router. I contacted…

We've had 3 5G home broadband for a few months now, works absolutely fine for the most part, usually get between 200-500Mbps depending on the time of the day. Since yesterday evening it's been dead slow. When I do a speed test (tried on my phone, work laptop and personal laptop) it returns between 1-5Mbps download but…

cityfibre have emailed me about installing a box for internet. Their documentation says they need two electrical sockets for this. There is only one socket in my hall, which is where I’d want the equipment installed. They also give no information about the size of their kit, nor how close it has to be to the socket. It…

Hi Current on the following deal BT Fibre BT Halo 3 and complete WI FI at 63.97 per month. Broadband only Download 900 Upload 110 My contract has finished I feel like I am paying a lot Are there any better deals out there YouFibre etc, I am a bit of a novice in what im looking at comparatively? Help needed

To all virgin media customers Anyway, my grievance is about Virgin selling of its email platform to an outside company called 'Junara" which is owned by somebody called Atmail. An Australian company. They are saying if Virgin customers want to retain their Virgin email addresses they will be invited to transfer over to…

I wonder if anyone can offer any advice. Our broadband and landline are provided by Zen Internet. The services we have are Unlimited fibre 2 (contract ended Nov 2022) and digital voice PAYG. We have a lifetime no price increase guarantee. I am aware that there is an aim to retire the copper network. I was surprised on 21st…

I have had a fair price from BT for the last 2 years ( £40 for full fibre + free landline ) thanks to a senior person reviewing my previous high charges at the time. Given this special situation, should I a) discuss a price shortly before renewal in the usual way or b) wait and see what they do at renewal, in the hope of…

Does anyone have any experience with Toob Broadband? I Like the idea of no price hikes during contract and the fast speed advertised.

Hello. Currently with Cuckoo month 22 of 24, contracted until 3rd January. Signed up to Vodafone fibre 910 and the service is due to start on 28th October. Cuckoo are trying to charge £224 ETC, I asked for a breakdown of the charges as we're paying £46 per month, they came back with this: Reduced monthly charge: £25.00 × 2…

Has anyone actually managed to get a broadband deal with the shopping voucher included? Every single time I've tried I get taken to the particular providers webpage, get all the way through to the end of placing the order, and then get a "technical difficulties" message. It always tell me to phone them instead to complete…

I was coming to the end of my contract with Community Fibre, I was getting 150 Mbps for just under £20. I upgraded to 500 Mbps for £23.90 which includes £3 for a 1 gig boost. My speed is now just under 500 Mbps. I am wondering about how long the 1 gig boost takes to kick in. Thanks

Can anyone help please with advice on how to find a supplier that does broadband, landline and TV in one package, I couldn't see how to search for that on the site. I am asking for a friend who is currently paying BT £100 per month which I think is way too high. I don't have TV in my deal so not sure how they should…

TalkTalk took over my landline account from Shell Energy in July 2024. I make no outgoing calls from the landline. I received a letter from TalkTalk dated 16/09/26 telling me: new account number next bill will look different "there are no changes to how much you pay" When my next bill arrived, the total is £2.75 higher…

My landline was with Sky who sent a letter stating it was going to be switched off. My broadband is with VM. VM wanted to double my bill to add VoIP. I decided to look elsewhere. I bought a grandstream HT801 from voipfone and one of their packages. My number was ported last week. Since then my grandson said when he's on…

On https://www.moneysavingexpert.com/compare-broadband-deals/ I've seen the Vodaphone 5G Broadband 150 offer (£11.55 Equivalent monthly cost). Any feedback? Pls bear in mind I'm not technologically up-to-date at all! I am not sure of how broadband without a fixed landline exactly works. I read you need to use a SIM card in…

Email reads: Hello [MyFirstName], We're aiming to build Full Fibre to 25 million homes and businesses by December 2026 and we're not stopping there. We intend to keep building after that too. That's further and faster than any other broadband network in the UK. As with any national infrastructure programme, sometimes we…

Hi, apologies for the lenght of my thread. A query about charges for switching with a contract expiring on 14.12.26. When I asked customer service they replied I could do it "on 6.12.26" (a week before the expiry date), then "in November", than "now". I asked many times whether I would have to pay any fee. He said no. In…

Data point for the forum readers I switched from Onestream broadband to a new provider with an activation date of 16 March, 2026.My Onestream contract ends 18 March 2026. I got this email from Onestream which I then contacted their customer services to verify that they would indeed charge me £116 to leave 2 days early…

Hi, on the TalkTalk new website I can't find the Package Overview (I can see the bills and only the package name (Fibre 65). Customer Service was not able to help. I was sent a contract two years ago but I would like to see the package current details to compare them to other suppliers' ones. Any advice? Thanks.