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Broadband & Internet Access Sticky
⌨️ Here’s a useful thread from this board: * Find the cheapest broadband discussion thread 💻 Here’s some great relevant content from MoneySavingExpert.com: * Broadband Unbundled * How to find cheap broadband deals * How to improve your broadband speed & free speed test tools * Broadband haggling * Mobile Broadband *…
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What is your experience with Three 5G home broadband?
I live in an area that says it has good outdoor and indoor coverage and my home is 350metres from the nearest tower, but none of my windows actually face the tower directly so the signal would have to penetrate a couple of homes before it reaches my router. (about 16 metres thick of building blockage) Anyway for those who…
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My landline number and broadband have been "jacked" !!
Been with Plusnet 8 yrs (rural copper), same landline for 15 yrs. Got an email that I thought was a scam but it had too much personal stuff on it , saying sorry to see you go (I just feckin renewed 2 months ago) at the end of the month as they've had notification I'm moving to another provider, which is utter BS. So I…
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Onestream renewing contract without permission
Hello guys, Just wondering if anyone else has dealt with Onestream and how their resolution went? My partner was on a 1 year contract with Onestream from Jan 2024 to Jan 2025, we have it in writing that it is a rolling monthly contract after that point. Now, when attempting to cancel, it appears they had signed a new 24…
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Moved: laptop opinions please
This discussion has been moved.
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Why I decided not to move to Onestream
I looked at moving to Onestream, but decided not to, for a couple of reasons. I was one click from signing up, but: 1. Router cost. An extra £3 a month on top of the price advertised on the MSE comparison site. That eats up most of the apparent price advantage. That's all a bit underhand. I could buy the router Onestream…
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Ditch or stay with BT?
My 24 month contract is up next week so I’m looking around. There are clearly better deals out there, but my broadband (FTTP) has been very reliable, hence my reluctance to switch. I am a Sky TV customer also. Basically, BT are offering an upgrade from 150mb to 500mb for the same price as I’m paying now, 24 month contract…
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Tech advice for old house
Just moved into an old house which has never had broadband/wifi/any tech other than a tv aerial installed. How do I go about getting tech set up? I don't need a landline. Thanks
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WARNING! Vodafone Essentials Broadband Social Tariff
Hello Everybody, Please be aware that Vodafone are not playing nice when it comes to their vulnerable customers. We have had an instance with a friend who is on the Essentials broadband package (currently on their website at £20 per month for 12 months). They applied in early April and their contract started on the 19th of…
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Vodafone Broadband Checker giving false information
I am currently a Vodafone customer with Fibre 2 level of service i my rented accommodation. Prior to purchasing my new house I went onto the Vodafone Broadband Checker to see what level of service was available at the new property. As I work remotely in the IT sector it's a bit of a deal breaker for me to have a reasonable…
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Open reach network improvement & Full Fibre work
Hi, Openreach has just blocked off my drive way and the front of my house in order to make network improvements and do full fibre ready. Does anyone know how long this will take from first blocking access to finishing and removing the blockage? All I got was a notice shoved through my letter box last week saying they were…
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Is this a scam - purporting to be cheque from Virgin Media?
I ended my contract with Virgin Media 5 years ago, and had to use the Ombudsman to stop them furthering their efforts to get money from me. They were ordered to return money to me and they did years ago. Today, however, I received a cheque for £65.38 apparently from Virgin Media issued via the Royal Bank of Scotland with…
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Phone company wont renew contract as they dont recognise my UK address
Hi, I have just moved house. But i have been with EE for years with a mobile Home 4GEE router and a dumbphone on the same contract as the router, for £25/month. (i use the router with my laptop) Anyway, my contract expired a few days ago, and so i rang up for a quote for a new one. But they told me they dont recognise my…
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Virgin Media Installation - Broadband
Hey I have just entered into a contract with Virgin using a BF deal. They sent me a video about the installation, but only AFTER I had pulled the trigger. Now I am a bit nervous! Background is I have had FTTP installed in my road, up to the kerb. As I understand it, that is not the end of the story and there is more work…
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BT Business T&C's
Has anyone had any experience of entering into a contract with BT for business broadband and not being notified or informed of the contractual terms & conditions? My sister (too stressed to post herself) had a sales call from BT in March where she agreed to upgrade to a different fibre service but was not informed of the…
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Talk Talk login
Talk Talk seem to have changed their login process and every time I try to login I have to enter a verification code. Does anyone know how I can change this process. I have tried phoning them and have given up waiting in a queue to speak to them. The online chat is as bad waited 20 minutes and gave up with that too
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No choice but to stick with current provider?
Currently with Vodafone broadband, however we are now out of contract so the price has gone up. While normally I would just look for a better deal elsewhere and switch, we are in the process of moving house and the new address can only have Virgin. Am I right in thinking that if I get any other provider, and then move in…
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Rise Fibre cooling off period
Signed up yesterday to Rise fibre. I no longer wish to proceed. They arranged for an engineer to visit next week and have sent out my router. They explained I have a 14 day cooling off period. Tried all day to contact them but no answer. When I contact sales they say wrong department and put me in a queue with no answer…
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Not happy with ZEN
I have ZEN 100 broad band and my "landline" number with included call charges at about £7 or 8 extra a month, on Open Reach full fibre to house. Today I asked them if could reduce this charge in anyway, EG. do away with this charge and just pay for calls as they happen. No was the answer all that they can offer is…
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EE Broadband contract cancellation issue
Not sure if this should be in this area of the forum or consumer rights or somewhere else? My son's partner is trying to cancel her EE broadband after only being with them a few months, due to her moving in with my son. She has called EE CS and they have advised that she can't cancel it as her name is not the one on the…
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Any downsides on BT Social Tariff?
I have not had broadband for several years, instead relying on mobile data and odd hotspots. I noticed that BT Social Tariff has come down a bit to £16 a month according to this MSE link (plus router) and I am considering it https://www.moneysavingexpert.com/compare-broadband-deals/broadband-social-tariffs/ Speed check…
