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Broadband & Internet Access Sticky
⌨️ Here’s a useful thread from this board: * Find the cheapest broadband discussion thread 💻 Here’s some great relevant content from MoneySavingExpert.com: * Broadband Unbundled * How to find cheap broadband deals * How to improve your broadband speed & free speed test tools * Broadband haggling * Mobile Broadband *…
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Openreach delays
Hi We moved property in June and I gave BT 2 weeks notice in order that our Broadband could be set up for us. They agreed on a date of 5th June which as perfect as we moved in on the 4th June. Since then there has been delay after delay as there needs to be pavement digging work to be done in order to install the fibre…
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Cityfiber only across the street
Hi folks, cityfiber (Morrisons telecom services to be precise, not the supermarket chain) spent a while digging up my quiet little road, installing fiber on the other side of the street only. Even numbers get it, odds don’t. The street has two ends, so not a cul-de-sac, & the initial response I got from CF was that the…
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Is FTTP compulsory
Do I have to have FTTP fitted or not. currently our FTTC works perfectly and the speed is adequate for our needs. Reading articles about the subject is confusing as some say it’s down to the individual if they want it or not and other notices say that it has to be done sometime in 2027. Searching the question on any…
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Free internet for pensioners?
Is anyone aware of any initiatives or plans that offer free or very cheap internet for pensioners? Thinking my 75 year old Dad would like a smart TV that offers ITVX and BBC iplayer. He's not on pension credit but gets housing benefit, he's under Birmingham City Council.
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Joining SKY/Vodafone Broadband FTTP - Switching Experiences?
I'm currently with NOW Broadband (FTTC) and was just looking for
some feedback from people who have switched to Full Fibre broadband from Sky or
Vodafone. I'd like to keep my current landline number, so I'm
wondering if many people have had problems with porting their old numbers
across. I've heard mixed information about…
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VIRGIN MEDIA/02 SHAMBLES......& MORE
I am at my wits end. This merger is driving us mad. Suddenly emails disappear only showing 02 page, Can't access VM emails. Impossible speaking to someone on the phone. Had this 2 weeks ago & had to pay someone to restore it remotely. VM say they don't do this? (I know they used to)! At this moment I am using PC with…
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Curious about locations of "We noticed a new sign-in on your account..."
I often get this when I use my phone instead of my PC to log in to, say, Gmail or eBay. What bemuses me, tho', is my supposed 'location' at the time. I'm guessing it comes down to whatever 'hub' or whatevs is being used? Just signed into my eBay account on my PC, last logged in a few days ago via my phone, positioned…
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Migrate Broadband but lost landline number
After reviewing the market as I came to the end of my 2 year broadband/phone contract with Vodafone, the best option was an equivalent deal with Sky through Quidco, offering a cash back sum and an Amazon voucher from Sky. The broadband migration completed smoothly four days later. It was only when a neighbour told me they…
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Price comparison for phone and broadband
I used to use U Switch for price comparison, however, I understand that they are not operating any more. Is there a website or telephone number for Broadband and phone price comparison where I can find the best deal for my needs please? I also want to ask about electricity providers but wasn't sure which category to put…
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TalkTalk transfer to utility warehouse. Is this legal?
Just received an email from my broadband provider TalkTalk today 21st July that as from 30th June I've been 'selected' to be transferred to Utility Warehouse where I will 'benefit' from extended services to customers across the UK. The email states that beyond award-winning services, Utility Warehouse helps customers save…
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Vodafone / Openreach fault for several months
Hi. I am having a fustrating time bashing my head against the brick wall that is Vodafone technical support. I've had an ongoing issue with my broadband since Dec last year. There's been a fault on the Openreach network in my area which keeps coming up everytime I run the Vodafone broadband service checker or the service…
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Vodafone broadband speed?
Thinking of taking your offer to switch to Vodafone for my broadband but there are a couple of issues. 1. The offer expiry always seems to be just a day or two ahead, so it looks like I will need to wait until my current contract actually expires before I can switch. Any reason for this? Other offers are usually valid for…
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VAT extra add on
Hi Does anyone know if it is ok to advertise a broadband package at a set price but not including VAT witch is then added on as an extra to the bill? So I thought I was signing up for a basic broadband deal of £19.99 but when I checked my bill there was an added VAT charge. Should this not have been included in the…
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When will this price hike take effect?
https://news.sky.com/story/money-latest-consumer-personal-finance-sky-news-13040934?postid=9954255#liveblog-body
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1pBroadband reflections/experience
Hidoes anyone have any experience or reviews on 1pBroadband?Seems quite a good deal with the phone costs for a light landline user....but is the broadband good and reliable? Don't need top speeds just up to the 35Mb apparently getting at the moment on Talk Talk with fibre to the box down the road and then copper into the…
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EE Compensation - advice required on active fault (Major Service Outage of 6 weeks and counting)
Hi, Small rural community with a line fault to our new fibre service requiring an engineer to fix the cable/connections to a couple of properties. Local engineers don't/cant fix issue, ongoing for 6 weeks now and no fix in sight. Mobile signal patchy at best and too weak to stream, download, and even login to basic…
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Vodafone shopping voucher incentive scam
When selecting a new broadband provider do not base your decision on the promise of receiving a shopping voucher after 120 days as an incentive if you sign up with Vodafone. I changed from my previously excellent BT service in February and, of course, no voucher to date. I spent what seemed like hours on the phone trying…
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Vodafone Broadband - A cautionary tale
When TalkTalk took over our broadband service from Shell in September 2024, they immediately doubled the cost, so I checked the MSE website and signed up with Vodafone. On paper, an excellent deal for full fibre. To cut to the chase, SIX AND A HALF months later, Vodafone have informed me that it is now going to be at least…
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Virgin Media early exit fee
I know it is in the contract and they say it when you sign up but we are 1 year into a 2 year contract and have cancelled as we are moving to Denmark where there is no Virgin Media. We have been sent the final bill with fees of £600 in early exit fees. With it being MSE I was wondering if anyone has successfully challenged…
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Broadband price increase
We’re with Now broadband, we re-negotiated a new contract deal in jan 25 for £24 a month for 12 months and we were guaranteed that,that price was for the 12 month contract. After checking bank statement, we found they’ve increased payment to £27 pm. I rang them and was told, they couldn’t do anything about it as it was a…
