Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

Broadband & Internet Access Sticky
⌨️ Here’s a useful thread from this board: * Find the cheapest broadband discussion thread 💻 Here’s some great relevant content from MoneySavingExpert.com: * Broadband Unbundled * How to find cheap broadband deals * How to improve your broadband speed & free speed test tools * Broadband haggling * Mobile Broadband *…
ADSL Filder and internet cable
I have been attempting to set up a new Netgear router to my desktop computer. The cable which comes with the router to connect to my ADSL filter appears to be 8 pin and is therefore not compatible. The cable for my old router to connect to the filter is 4 pin so is not compatible with the new router. I cannot work out if I…
BT to EE change
As BT broadband are changing everyone over to EE broadband. Does anyone know if the old BT contract with end. Will I be able to refuse the change and start fresh with a cheaper broadband deal.
Want to Switch BB, anyone using Shell, Onestream or Pop
I am currently with Nowtv BB and they have been ok, only got the Brilliant BB 11mb so not high user. My contract ends next month and there is a big price increase. I have tried a bit of negotiating but not got much to offer. The deals on this website for Shell, Onestream and Pop look very inviting. Trying to find reviews…
Getting the Garden and drive block paved Telecoms cable.
So going to get the Garden block paved but dont want it digging up when my new fiber broadband is installed. Has anyone pre laid some conduit with a draw line purely for this purpose. If so what colour conduit can be installed ready ?
Shell Engery Broadband
Hi. Does anyone use shell energy for broadband. Are they any good?
Want to Leave BT Broadband but need landline
How can I leave BT to go with another broadband provider and keep my landline? Plusnet and Sky don't offer a landline?
Any success haggling with Plusnet?
anyone had any success haggling with Plusnet? I've tried unsuccessfully but was wondering whether to give them another call.
New provider and keep landline phone numer.
Hello. My dad is with Now for his internet and Anytime calls. He was paying £24 PM but after 2 price rises in 55 months and is now out of contract the cost is £42 PM. I called them on his behalf and they would not go any lower than £37 PM. He has Sky tv and and i called them to see what they would offer but as Now are part…
Virgin media:(
Who's with virgin media here? My monthly bill went from £37 to £62. Last time when this happened I phoned them and complained. It's so annoying considering they're offering £30 per month for new customers. I will phone them again but I'm seriously thinking about leaving them even if I have to settle for a slower provider.…
KCOM charges
I have been a KCOM customer for at least 30 years, mainly because it is the only provider in the Hull and East Riding Area. I have a Full Fibre package 400mb package paying £59.99 per month which includes a land line I never use. KCOM are now offering new customers only a Full Fibre 500 mbps for £29.99 per month. This is…
Cancelled Sky, can i expect a call from retentions
Hello MSE members. I am currently with Sky and have Ultrafast 145mbs at £32pmMy contract is finishing in mid December. They have offered me a renewal for the same speed at £38pm. I have been in touch with them to try to get a better deal than that but the best they are offering me if at £35pm. I asked them to match what…
Need advice with my Vodafone Broadband and VOIP
So I used to be with plusnet and they were happy to continue giving me phone and broadband until they take down the copper cables in 2025 or wherever its happening, but it was more than what others were offering so I moved to Vodafone under the explicit agreement that they could transfer my number over to their VOIP…
Advice for Best Full Fibre (FTTP) product overall on Openreach
Trying to advise a friend who has got Full Fibre availability from Openreach and whose O2 Mifi contract is ending. Maybe this will help someone else also. The options HAVE to be Openreach FTTP providers. A non full fibre option is not an option. There are no other FTTP wholesale suppliers or alternative networks in the…
4G (5G?) router with Power over ethernet for rural location
Looking for advice for my parents. As I might be doing a "christmas installation" if i can find the right kit. Situation... * 1Mbit (average) broadband supplied via BT (about 11KM from local exchange) * Very poor (if any) mobile signal in the house (next to a river). Not enough houses nearby to be on any list for bringing…
Broadband switching. Feels like a cartel.
Recently switched from Virgin Media to Sky. Has taken 5 months during which time VM charged me their standard rate. I tried to change b4 my contract ended, but was unable to contact VM at first, then Sky dragged their heels over installation. Thinking of complaining to Ombudsman. Anyone else had similar frustrations?
Hagging with Virgin Media and disconnection rules
My Virgin Media Broadband+TV contract finishes 6 December. I tried to haggle a new deal. I have been offered a slightly better broadband speed and price is a little better. I'm debating whether to take the offer though. I asked to start my 30 day disconnection period, and said I would think about the offer. The Retentions…
Temp reusing a Virgin Media box
Hi, Anyone know whether changing the login/account used on a box is allowed/okay to do? We have virgin broadband, but effectively because changing account holder the old account will be closed down and a new account for the new account holder with new equipment set up. Seems a faf and maybe the call centre person didn't…
Vodafone Broadband - Claiming voucher
I signed up with Vodafone in June 2023 for their Full Fibre 500 deal, with a "reward" to be claimed a few months after connection. My connection was late June 2023 so by my reckoning I should have received a "Claim Reward" email last month - so far I have received nothing. My question is: From whom does the rewards email…
Shell Energy broadband customer? Check you're not overpaying
If you're a Shell Energy broadband and home phone customer, you should urgently check you're not overpaying, as the provider has been fined £1.4 million by the regulator for failing to notify around 65,000 customers that their contracts were ending. The firm has also refunded more than 6,000 customers who were overcharged…
best broadband provider
My BT broadband deal ends soon so I'm looking around. I'm hesitant to leave as I've been with them for several years and (touch wood) never really had problems with reliability (apart from the occasional outage that lasts a minute at most). I'm in an area that hasn't had full fiber and there is no estimate on when this…

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Octopus Energy buys Shell Energy UK – here's what you need to know
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more than car insurance swinton
More Than car insurance customers on auto-renewal should look out for a letter explaining they'll be switched to Swinton Insurance, after More Than announced it was pulling out of the market. If you want to opt out of the switch, you'll need to do this before the end of your current policy – or risk having to pay a cancellation fee of up to £50.
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'Unpredictable' broadband and mobile price hikes should be banned, say Which? and Citizens Advice
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