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Broadband & Internet Access Sticky
⌨️ Here’s a useful thread from this board: * Find the cheapest broadband discussion thread 💻 Here’s some great relevant content from MoneySavingExpert.com: * Broadband Unbundled * How to find cheap broadband deals * How to improve your broadband speed & free speed test tools * Broadband haggling * Mobile Broadband *…
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SKY charging me for Broadband not connected
I should have had Sky BB connected on 22/08/2025. Engineer came and said that the engineer who came during the week and connected a box and cable to the outside of my house, did not report a fault. Therefore on 22/08/2025 the engineer could not connect BB. Was a Bank Holiday weekend. No BB for 4 days. I contacted Sky on…
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OGI Broadband - wales only
Hi all, jusy wandering what experiences people have of OGI? Lots of introductory deals going on with them which appear market leading in terms of value or money. Recently switched to them and their speed and installation does appear epic. 4 months free and 400meg download for £22 a month. Only a year contract. router is…
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Leaving Virgin 26th November, but....
We barely use the 'bundle' of TV services which was going up substantially if renewed. We only wanted to retain Broadband [so it wouldn't mess up emails], and landline services. They quoted me £60 [sixty] pounds per month for a service which is being quoted for less than £30 for new customers. Ideally I'd like to stay for…
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Switching Away To Another Broadband Provider, When Contract Is Nearly Up
What is the earliest you are allowed to switch away penalty free just before your Broadband contract ends.
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Where are OFCOM in the £4 per month Broadband Price Hikes?
A good few months ago OFCOM trumpeted their success in making Broadband and Mobile phone providers explain much more clearly (in simple £ numbers) their planned price rises each April. Sounds like a good idea instead of the old 3.9% plus whatever RPI increase is at the time. What seems to have happened is that many (I…
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Line issues
Has anyone had issues where someone else has taken the line that should be for ypur property? My sister in law has moved into my old property. Which is a maisonette. Below is a drs surgery. When i was living there i had standard broadband which was part fibre. Since i vacated there my sister in law moved in. For the past 4…
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Ultrafast Broadband recommendations? Plusnet?
Hi We're looking at getting Ultrafast broadband, but unsure who to go with. I'm tempted by Plusnet because of their low prices, but concerned about reviews and customer service. Their website talks about their award winning, UK based customer service, but Trustpilot gives them a 2.2 (poor) rating which is putting me off.…
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Is it time to leave Virgin Media? Renew quote madness!
We've been with Virgin for at least 12 years but I think it may be time to head to pastures new... Our current contract expires in a couple of weeks and it's price will go from £68 to £82. Online we have a renewal quote of £60 if we sign up for two years but it leaps up quite a bit in April 26 and April 27. So I used the…
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Full Fibre installation - will they pull through fibre internally?
Following a renewal with BT, I have to have Full Fibre installed, they say. I've watched the various videos, and my house layout isn't one where fitting the ONT terminal the other side of a front wall position will be easy/practical. BT's blurb says you will get a new socket near your old one, but that could be anywhere…
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BT sending security code to wrong number
Does anyone know how many different places BT store a phone number for you ?I set my bt account ( ie on bt.com, where my personal info is ) to my main mobile number but every time I contact them about different issues they insist on sending a code to another mobile number which fortunately I still have.If I ask about it I…
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vodafone - talktalk switch cancelling
Hi, re-wording my earlier tumbleweed post in the hope i'm not the only one this has happened to as I appear to be stuck with TalkTalk indefinitely now which cannot be right!? 9/9/25: I started a switch to Vodafone Broadband after TalkTalk fixed period ended 12/9/25: after lots of calls from TalkTalk to stay, agreed to…
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Who Thinks MSE should ban Virgin Media from Weekly Emails?
MSE regularly promotes "Low Price" Virgin Media Broadband packages in the weekly emails when it is well known that Virgin have mid-contract price rises and that at the end of the low price deal you will face a pretty big increase and that Virgin are renowned for poor technical service and terrible Customer Service. To add…
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Neighbour Obstructing Openreach
My son and his girlfriend bought their first home together a few months ago. They ordered ultrafast broadband from Sky which they ideally need as she works from home. When Openreach came to install, the neighbour who parks on the road, refused to move his car and has continued to refuse to do so ever since - this also…
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Zen Internet - residential landline cut off for non-use
My residential phone line has been disconnected by Zen for non-use and without my asking. It seems I missed an email from Zen, just over a month back, the subject line being:Important update: We’re updating your service – no action needed except that is truncated, and on opening the email it reads:Important update: We're…
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One Touch Switch (POP Telecom)
Hi, Am I correct in thinking that under the one touch switch scheme I do not have to give the full 30 days leaving notice and I will not be charged any part of this fee for leaving before the 30 days is up? The CoT did come back and say £0 termination fees. My present ISP (pop telecom I know bad decision) is trying to…
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Virgin media competition blocker
Hi, we’ve been tied to Virgin for the last 6 years since moving into a new build estate. They supplied the fibre broadband and tv built into the area. However the tv service is a bit rubbish with dodgy signal etc and we can’t move to anyone else, as OpenReach aren’t allowed to run their cables onto the estate. There’s only…
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Switching from combined FTTP/VOIP package to separate providers
I am with Onestream with combined FTTP and a VOIP package. I am at the end of my contract and considering taking a Virtual Landline or alternative provider as being significantly cheaper. Do I simply sign up with an alternative provider, or will doing so terminate my whole service with Onestream? Say I want a Plusnet FTTP…
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Fibre - only 25Mbps
A relative has been on FTTC for a few years - connecting at 25Mbps (distance from cabinet) and has decided to upgrade (to FTTP ?) - The estimated connection speed is still 25Mbps How come ?Is there an intermediate system that BT use when the fibre is not laid the full route or has someone made a boo boo ?
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Unable to cancel sky contract with a Sky Retailer
Posting for my 83 year old mum - in April this year (unbeknown to me) my Mum was called by who she thought was Sky but turns out to be an 'approved retailer' (?) Her contract was due for renewal and she OK'd it over the phone and the DD carried on coming out - with new channels added. I'm not sure who it is with or the…
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Vodafone lack of support
For your information I just contacted Vodafone about a recent problem with my WiFi dropping out. I asked for technical help. It was working fine for two years. Asked if I could try a new router maybe it has developed a fault. (Sky did this for me once) . Vodafone Agent referred me for an upgraded service??? Theywouldn't…
