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When can an "EX BT" customer become a "NEW" EE customer.
My BT internet 500 contract at £49 a month finishes on 16th September. It included landline and extender disks, both of which I no longer require as I have moved 100% mobile for phone and installed a Mesh system. I have a preference for staying in the BT/EE/Plusnet environment but in the interests of saving money I want to…
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Pushy Sky phonecall, full fibre upgrade
I have just received a phone call from Sky, where I was being pushed to switch to full fibre from my existing Superfast 35 deal. Is this legit? He sent some information via my email, and then wanted me to access it and read it whilst on the call. As it would take me a while to start my PC and log in to my email, I…
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Am I being too suspicious? (VirginMedia)
I'm getting to the end of my VM contract, with a month or two, to go. This morning I got their emailed bill through and for some reason it was 1d higher than normal, which made me take a look and found… Package changes: £0.01 You've made some changes since your last bill. To view your latest package and see a full…
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Moving from Now Broadband to Sky?
Hi, I was wondering if anyone can offer advice or information… My contract with Now Broadband ends in about 2 weeks. There are some good deals on offer with Sky and I didn't know whether it was possible to move from Now to Sky as a new customer. Now is owned ('powered') by Sky, and all the interface on my account page and…
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EE Full Fibre deal via MSE issues
Hi everyone, I was looking at signing up for the EE Full Fibre MSE deals (specifically the 1.6Gb package with the £165 reward). Since I currently have a mobile plan with EE, I gave their sales team a call to see if they could do anything directly or clarify a few things as I will become a multi product customer. The agent…
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Vodaphone scam?
Been trying to sign up for Vodaphone broadband using the link on this website with free voucher. All goes well until you get to confirm, then Vodaphone says there's a problem and need to phone. when you call them they can't offer the deal with the voucher. Tried across 6 browsers and two device, exactly the same on all.…
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Renegotiating broadband
I've been with Virgin since it used to be Telewest - used to have pretty much everything, landline, tv with sky cinema, sports - full package, and of course a fast broadband I cut back to just broadband in 2020 when I got divorced - got rid of the landline & tv - was paying 30+ per month. My contract runs out this month so…
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Sky Broadband new customer
Hi, I'm trying to take up the Sky offer for broadband, I spoke to a Sky representative this morning and they said that the deal was still ongoing but I would have to signup through the third party. tried doing this online but once I input my email address and get diverted to Sky the price is different or it comes back with…
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BT Broadband Fibre with Halo 3
I have had this service since 2020 due to working from home during the lockdown. My contract after renewal last year will end in Dec 27. I have now retired and cannot afford the cost of £74.99 a month especially when the speed is 32 download and 3 upload. I have asked BT if they can downgrade my package for financial…
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TalkTalk broadband customer? Check if you're one of 120,000 being moved to Rise Fibre
If you're a TalkTalk broadband or broadband and home phone customer you may be automatically transferred to new-ish supplier Rise Fibre in the coming months. Read the full story: https://www.moneysavingexpert.com/news/2026/08/talktalk-broadband-move-rise-fibre/ If you haven't already, join the forum to reply.
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talktalk compensation
i had no TalkTalk phone line due to a outage in the area and taking in to account weekends and 2 days to fix i was still without for 13 days. I checked on website and assumed i would recieve £10.34 per day so £134.42 it said it would automatically be credited within 30 days of been fixed. After i had heard nothing i did…
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Broadband deals that don’t exist for certain address.. 🙄
well decided to leave Sky (jumping up to £49 in Oct) which is always interesting when you tell them your leaving.. phoned they said NO DEALS, within seconds of putting phone down got email offering the deal for new customers £23.. but my other issue is when looking for a new deal example Vodafone offers full fibre deals…
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Talk talk not paying gift card reward
Hi, anyone experienced similar? Signed up for talktalk in Jan after readying about an offer on MSE where they give you £100 Amazon gift card. The gift card never arrived so I've contacted Giftcloud who just keep saying that it's with their team for manual verification. That's been going on since the end of May. Has anyone…
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Digital voice changeover from copper
I have been with EE, formerly Freeserve then Orange, for over 35 years. Recently I got a series of emails saying landline (included in my broadband package) was chaning to digital voice and it would occur in August, no change of contract, no price increase, etc etc. I rang to request engineer's assistance because I am…
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Mis-sold Broadband
Hi, I'm currently in dispute with my Broadband provider (YouFibre formally known as BRSK). I was told my a doorstep BRSK sales rep my full remaining bill with Zen would be paid in full but now YouFibre (who took over recently) are saying it's only up to £300 and not the £421 I was told. I don't have any recording of the…
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My Experience Closing an Onestream Account – Repeated Errors & Contradictory Information
Posting this to help anyone else dealing with Onestream. I recently closed my broadband account and the process was far more stressful than it needed to be. Despite being told the account was settled after paying the agreed final amount, I continued receiving: Contradictory emails Incorrect payment demands Threats of…
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have OR Stopped forcing Full Fibre?
Looking at deals using different addresses, have BT/OR stopped forcing everyone onto Full Fibre? FTTP Can you now move company without getting FTTP? Using Vodafone they seam to refuse to supply? Yet EE will quote for a slow 65Mb on an inactive copper line it seams?
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Failed fibre entry brick plate
When OR installed my fibre they used one of those plastic brick covers over the entry point with loads of silicone but I did notice it was quite warped and sure enough after many months it's finally given up the ghost and fallen off. Is it a waste of time trying to get someone out to fix it and should I just do it myself.…
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Youfibre. Too good to be true?
I'm currently on a 300mb deal with BT and as of yesterday I can leave at no cost. I'm now paying I think it's £42/month. Not sure what that'll go to in a months time when I'm properly out of contract. Just having a look on uswitch.com at what's available & the first one that came up was this Youfibre deal. 1000mb down &…
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How to switch within Sky Broadband cooling off period
Switched from BT Full Fibre 900 to supposedly equal Sky Full Fibre Gigafast last week. A lot of lag on internet casino gaming and some slow lag on some websites, YouTube, opening emails. Never had this with BT. Sky have said wait 14 days for "stabilisation" (not sure that will change anything!) but they allegedly looked…
