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Sim card router to replace landline internet and phone
Currently I have a landline connection for both phone and broadband, even though the phone is routed over the internet. I would like to replace this with a sim card router since I don't use a great deal of data and can get a 120GB sim for £10 per month instead of the £40+ I'm currently paying. I have 5 or 6 phone…
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Broadband early terminatino fee
Hi All, - we are a house that needs fast internet conenction and have only been able to go with Virgin Media as they are the only ones who serve ultrafast to our property. I've just had an email to say OpenReach have serviced our area (hooray). So now we can choose from many others. For reference, we pay £50 for M250.…
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Rolling contract required
I am with Sky TV and broadband but my broadband is an 18 month deal that expires next month and goes from £21 to £54. My TV deal is 24 months and expires in May 27. As such I cannot switch to Virgin until May 27. So I need a non contract deal. The only company I've found is giff gaff, but I can't set up a transfer date .…
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TalkTalk transfer to utility warehouse. Is this legal?
Just received an email from my broadband provider TalkTalk today 21st July that as from 30th June I've been 'selected' to be transferred to Utility Warehouse where I will 'benefit' from extended services to customers across the UK. The email states that beyond award-winning services, Utility Warehouse helps customers save…
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Could I get a refund for EE overcharging me
Hi all I have been with EE broadband for 10 years, and currently being charged £56 a month for 40mb broadband. I was on EE TV, the original one, which was deactivated a few years ago. I think they just knocked a few quid off at the time. Somehow, I've been on the same plan "EE
TV, Fibre & Weekend landline" for all this…
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Switching From Sky Full Fibre To Vodaphone Full Fibre
My property is currently connected to Sky Full Fibre. I am switching to Vodaphone Full Fibre.How simple will be switch be?Will it be a case of just swapping over the routers or will Sky's wiring need ripped out to be replaced by City Fibres wiring. Or do they maybe replaced the ONT box and swap the routers over?
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BT Reward Card Fail via MSE
Hi, I've been unsuccessful in claiming, as a new customer, the BT reward card. I signed up to the deal via MSE. I feel I signed up correctly, through the link MSE provided and completed the sign up there and then, without closing any browsers. I have left it a few weeks after the broadband package has been live so that…
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Has anyone taken up Sky's 'Full Fibre at no extra cost' broadband offer, and if so, how'd it go?
Sky is offering me an appointment for an engineer to come over and upgrade me to Full Fibre 75 at no extra cost or changes to my existing contract, apparently. It does sound quite enticing tbh, as I'm currently locked into a 24 m contract running until the 18th of November 2026, for Superfast 80 broadband (67mps but…
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MSE News: EE and Plusnet to refund exit fees for some customers
If you took out a broadband, landline, mobile or TV plan with EE or Plusnet since 17 June 2022 but left your contract early and got charged exit fees, you may now be due a refund. Others who are still with EE and Plusnet may also be offered the chance to leave their contracts penalty-free. It comes after the firms failed…
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Voip phone number options/advice
I have broadband and phone with Vodafone and the contract ends in 4 weeks. It has Voip calls through Vodafone router. I can get faster and cheaper broadband from Vodafone if a new customer but I am looking at options. I can get Virgin and other companies using open reach structure. I can't get city fibre or the other fibre…
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Anybody using or used 'Community Fibre' broadband? Too good to be true?
I got a leaflet through the door advertising their services and now they're on the comparison websites. They are in my area. Their offers e.g. 920Mb download AND upload speeds for £22.09 per month are absolutely astounding so can't help thinking there must be a catch. They literally blow the competition out of the water.…
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Vodafone Broadband First Charge Doubled
Hello, wanted to get some advice because Vodafone's customer service are making no sense to me. So I started a 24-month Broadband contract and my first bill went out today but I noticed immediately it's double what I should be charged. I checked the itemisation on the bill and it says I was charged the other half from a…
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Is it now possible to retain a BT internet email address and switch to another broadband provider?
My elderly Dad really should move away from BT as his broadband/landline provider as their costs are way higher than competitors. Two years ago, they 'seduced' him into getting a three hub system (he lives in a two bedroom apartment in a retirement complex) which was really not necessary. However, he absolutely can't face…
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Broadband Genie Fake offers - Beware
I found a broadband deal for sky on MSE which had a sign up through Broadband Genie; their website would give the offer with a £95 / £120 voucher and when you click the link to Sky if would be £80 voucher. We contacted Broadband Genie on their contact number, we got into a 'Third Party Company, Not Broadband Genie' /…
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Zzoomm zero Internet and zero customer service
Hi...been a zzoom customer for a couple of years now and no issues and even been very good at customer retention, but last Tuesday my Internet went down and I've tried to reboot the router and factory reset with zero success.....I've contacted the customer service and faults team with zero response....and tried to call…
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Gigaclear renewal price haggling successes anyone?
We're approaching the end of our 18 month initial contract with gigaclear - we're on 300mb with two of their velop wifi things, and we've been paying £29/mo I rang them to see if we could get a better deal than the £49/mo auto renew.. The best I can get from them is £39 for continuing as we are or £34 for 300mb with ONE…
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Switch broadband and account holder process
I'm helping my mum with her broadband. She is really interested in switching away from Virgin due to bad customer service experience. At this rate she can't even get through the automated phone system to talk to anyone. Website is even worse. If we switch we're also considing my taking over being the account holder and…
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Virgin Media First Bill
I've just signed up for Virgin Media broadband and anytime landline calls for £31.99 per month. And I've had an email saying my first bill will be £63! Does anyone know why this would be? I'm beginning to think I should've stayed wtih BT. They're about £6 per month dearer but at least I wouldn't have to go through the faff…
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Change from Virginmedia Broadband & TV to Sky. I have no phone line?
Hi I would be grateful of any advice here. Its all new to me and google cant help :'( Basically want to OneSwich from Virgin to Sky next year How will they connect me? Is there a charge for it? Theres only me using it for browsing etc So what speed do I need? How soon do i notify virgin is it when I am out of contract?…
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Contacting Sky to renew or cancel contract
Hi, My TV/BB contract ends this month, and the renewal offer is a lot more than I pay now but I cannot get through to Sky to haggle a better deal (or perhaps cancel). They say all their lines are closed for essential staff training. I'll keep trying over the next few days but if I cannot get through what is the legal…
