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Brsk price reduction
Joined brsk through a door sales agent, 500MB for 30 a month. It has just been 3 weeks and their website is saying 1000MB for 30 a month and also giving Amazon vouchers. Has anyone managed to call back and get the improved service and vouchers post contract signature?
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Rural Internet - would a Wi-fi Extender help?
Hi everyone, thanks in advance for any help you can offer. Last year a phone engineer came to the house as I had some issues with the landline and broadband. He commented that outside on the street the signal he could pick up for internet was about 100 times what was available in the house and asked if this drove me mad, I…
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Vodafone retention deal
I wanted to post what I think is a very good Vodafone retention deal I just accepted. Coming to an end of 500 mb fibre contract at £32.99 per month and just initiated the switch to 900 mb Toob at £29 per month. Got a couple of emails from Vodafone to call them and reconsider, so I did not expecting much. However, after not…
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My Virginmedia
I've been unable to access my my virginmedia account despite several calls to the helpline. It just loops around a verify email address and back to the home screen. I've switched to grain as of next Wednesday but I want to log a complaint so that i'' m in front of any futures issues. Which of course you can't do unless i…
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Moving fromVirgin
I've been with Virgin for years but my new flat has Openreach, so I've got to change. My flat has fibre optic connection built in and is with BT. I want to find a deal that allows me to record several programmes at once. I don't want a streaming box. Advice please.
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Hyperoptic and Cooling Off Period Help
So not sure where I stand but I signed up to new 12 month contact with Hyperoptic as a renewal on 15th Jan. On 16th Jan I reported speed issues and they found fault on my account and they closed old account and opened new one. Then on Friday AM I lost all internet and still now have no internet access. I want to leave but…
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CityFibre install: Can fibre be routed via existing Openreach duct to avoid surface cabling?
I’m looking to sanity-check what’s realistically possible with a CityFibre install I have happening in a couple of weeks, as keeping things tidy internally is very important to me. My house was built in 2018 and was constructed with Openreach fibre fully concealed in the walls/floor. There is no internal surface trunking…
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Watch the small print, a switch while moving house can cost you dear.
I moved house while out of a contract with a different supplier. I didn't realise that doing so implied me signing a new 18month contract with them. A whirlwind of a move after being made redundant, and on my own. I switched to Cuckoo since they offered lower prices and once they switched the service I got served a notice…
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Talktalk and Openreach - Issues with the cable?
Hello. I need some advice please. I've been a TalkTalk customer for 5 years. In December, I renewed my contract (same plan) for another two years. I noticed this week that my connection drops completely in the morning and in the evening for hours and during the day it is very slow (download 2Mbps. upload 5 Mbps - contract…
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Full Fibre installation - will they pull through fibre internally?
Following a renewal with BT, I have to have Full Fibre installed, they say. I've watched the various videos, and my house layout isn't one where fitting the ONT terminal the other side of a front wall position will be easy/practical. BT's blurb says you will get a new socket near your old one, but that could be anywhere…
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Broadband deal for Lebara customers
Don't know the finer details but if you're looking for a BB deal and have (or thinking of getting it) a Lebara contract then have a look at:- https://www.lebara.co.uk/en/rewards/broadband-deals.html "Lebara customers can save up to £172* and get 50GB free data when they switch home broadband with exclusive deals from our…
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Broadband Contracts
I have tv contract with Sky & broadband (+ TNT Sports) with BT. Is there any way to align contracts so that I can get a deal without paying cancellation charges?
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Contract Open reach to change contact details
I am getting OR to install FTTP for Vodafone next week at my home. I have given Vodafone my mobile number which was passed to OR and have a SMS about time/date about installation. I will not be at home on that day as have to work and workers are not permitted to have mobile devices on them. Does anyone know how I can…
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Which Sky Fibre Router
Does anyone know which router model Sky are currently shipping for their Sky 150 full fibre product, is it the older SR203 or the newer SR213? Also, if I wanted to use something better is there a recommended router or am I best to go for a mesh system?
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Social Tariffs for charity users
Good morning all, I hope someone can help. I work for a charity and want to investigate providing social tariff broadband to our clients living in their own flats. They are under 18 so we will take on the first 12 months and pay up front, then it can go into their name as they will have turned 18 by the time the 12 months…
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Best way to extend wifi upstairs?
Hi We would like to
extend our wifi network to an upstairs bedroom; the modem/router is
in our front room, and we intend to take the PC upstairs. Having done a bit of
research, it would appear that a wired ethernet connection is the
fastest and most reliable method. However, this would appear to
involve drilling and other…
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Most ISP rise £4 annual
Most ISP's appear to increase tariffs by around £4 annuallyWhat bothers me is where this goes/stops ?I mean I have been with TT for 23 years and had I been paying full amount - I would now be paying almost £100 monthlySo do ISPs assume that customers will only stay loyal for 2 or 3 years to reset their tariffs or what?
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Now Broadband up for renewal. Time to move to Full Fibre
I've been putting this off for a long time now but my, what used to be cheap, Now Broadband FTTC broadband is up for renewal next month and even if I get a deal to stay with what I'm paying currently it will still be more than some full fibre packages. I'm currently paying £27 for their 63Mbps service. City Fibre was…
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TalkTalk Fibre to Toob Fibre - CGNAT Query
Hi, hoping for some some technical direction if possible. We are currently on TalkTalk Full Fibre 150 over Openreach and our contract ends 4th March. We are considering Toob Fibre 900 on City Fibre, as they have some great deals. Our main reservation is the Toob use CGNAT, although I believe they provide fixed IP for an…
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Zzoomm zero Internet and zero customer service
Hi...been a zzoom customer for a couple of years now and no issues and even been very good at customer retention, but last Tuesday my Internet went down and I've tried to reboot the router and factory reset with zero success.....I've contacted the customer service and faults team with zero response....and tried to call…
