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Can no longer get FTTC deals in a full-fibre area?
I've been on comparison sites to get a new broadband installation for the aged parents who've been on mobile BB up to now. Openreach have just installed fibre along their road so in theory they could get fibre to the property (FTTP). But I just want to get fibre to the cabinet to avoid the extra installation hassle (their…
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POP Telecom - any good ?
My contract is up with TalkTalk looking for alternatives - I found POP TelecomJust £24.99 including unlimted anytime callsSeems too cheap Anyone experienced them ?Are they associated with any other supplier (like Now and Sky) ?
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Moving away from FTTC
I'm currently on FTTC with NOW Super Fibre paying £25 for a steady 60Mbps as expected, current deal ends in June and rises to £28.50. If I want to move supplier I'm going to have to change to FTTP, not a problem. I don't need any higher speed either. I've checked and I need a 2 stage install, 1970's property with the cable…
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Virgin Media price increase
Hi, I am in a discount deal with virgin media until April 26 for M150 broadband only - however, they have gone ahead increased the price from April 25. I called them to ask if I could move to their cheaper deal, which happens to be a better broadband only deal - and was told no that's only for new customers and if I gave…
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Switch just phone service away from Virgin Media (to VoIP)?
I am in the process of trying to switch our broadband from Virgin Media, probably to PlusNet. So as to be able to continue using a landline, I have set up an account with the VoIP provider Andrews and Arnold, which is currently functional with a new test number I took out. My plan was to make sure this was OK then if so,…
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Openreach -waiting since Dec24
After waiting for broadband installation since last year Openreach told me verbally that they don’t have the correct wayleave form because they sent the wrong one initially and only sent the correct one to the freeholder on 21/4/25. Meanwhile I have to wait for the freeholder to deal with it. I have asked for written…
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Mechanics of moving broadband supplier.
I am unhappy with my current broadband supplier (Talk Talk) and will change supplier in May when contract expires. I have jotted down some notes about the moving process:- 1. Inform provider that I will be leaving when contract expires on May date giving 31 days notice 1a. Send back equipment 2. Cancel D.D with bank 3.…
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EE Broadband has suddenly become very unstable after years of it running so smoothly
I've been with BT, and then EE, for well over five years. For years, the broadband ran perfectly. We had high speeds and the internet would rarely drop. However, since early February, it has started randomly dropping, slowing down, and some websites become inaccessible at times. According to the Windows troubleshooter,…
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NOW Broadband Retention Deals
Does anyone have any recent experience of dealing with NOW
Broadband retentions? I'm already out of contract but my current package discounts are
expiring soon - Super Fibre + Anytime Calls, £22.50 p/m rising to £46.50 p/m. I had a brief chat the other week and NOW wouldn't budge
from £25 p/m with no call package included.…
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Three Broadband deal
I don't know how many have tried to get the deal recently lapsed with three. I instigated the application and received an email with regard to the £60 voucher and a link to start the application with three. When I went to their site the offer had gone up £2 pm and no mention of the voucher. I tried links from 2 other…
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Sky really don't care about existing customers!
After 4 months of back and forth between Openreach, Sky and myself my fibre install was finally completed last week (the entire "install" process across the external and internal work took less than an hour in the end!) and trying to upgrade to a faster speed is so painful. There are some decent offers for new customers…
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Switching BB Providers - when to start the process?
Hi all, I'm nearing the end of my 24m Vodafone BB contract and want to look elsewhere. My contract was activated 12th June 2023, so presumably my contract ends 12th June 2025? I'll plough through the emails later for this. Question is: When I find a new provider, how soon can I start the switching process? I haven't done…
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Sky messing up broadband switch
As above. Supposed to go live with them on my already existing FTTP Plusnet connection on 28 April. Sky's router hasn't been dispatched and Open Reach have advised they wont activate any new connection fot me until 12 May (my Plusnet minimum term contract ends on 11 May). This has all in turn up ending end of contract…
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Barn Conversion Seems no internet available
I just viewed a barn conversion (I think it was done in 2017) where the Estate Agent claims that the property has full fibre availability. However, none of the main providers recognize this - running the address through broadband availability checkers, including the Openreach one, shows no availability of FTTP. Quite a few…
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BT Digital Voice woes
We have BT Broadband. An email came saying we must upgrade to Digital Voice. I accepted this and also upgrade from FFTC to
full-fibre FFTP on the same day (yesterday) 5th February. Openreach came and upgraded to FFTP in less
than an hour. Broadband worked fine,
although technically no upgrade since speed is still 75 Mb/s…
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How do I contact BT regarding a complaint
All I get is a link on my mobile and I want to speak to a person.I was left without BB and digital voice for nearly two weeks.I complained to BT as the first engineer who attended reported that the issue was fixed and closed the case and it was not.I had to raise another fault and it was fixed within a week. I raised a…
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Switch Process
My broadband is coming up for renewal in a couple of weeks and I'm probably switching, can I start the sign up and switch process before my contract ends as long as the switch itself takes place after the contract is up? Or do I have to wait until it's ended before I can do anything?
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Brsk in-contract buyout option - Leaving Virgin Media - Need advice.
Hi all, so I need some sound advice. I've been a Virgin Media user for like 20+ years now (since the days of Blueyonder) and I've wanted to leave for a while, but we've had to wait until this year before we had Brsk and YouFibre to become available (Sky, BT and others just don't have the internet speed we need). We've had…
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BT Digital Voice "upgrade" and house alarm system
BT have "upgraded" to Digital Voice in my area in March this year. My house alarm has the facility that should it activate, it would dial my mobile phone and tell me the house alarm had activated and even what zone the alarm activated on. I have been now told that with the digital upgrade although the alarm will still…
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Advice on sudden cancellation of contract
Hi. I’m after some advice on how to proceed. Planning to switch home phone/broadband from Vodafone to Sky on 7/5. All arranged and Sky promised to make all the arrangements with Vodafone. I’ve had no contact with Vodafone other than the usual “sorry you’re leaving “ and confirmation of the date. Yesterday, without any…
