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BeFibre and One Touch Switching Fiasco
Hi, In early February 2026 I set up a broadband provider move from Vodafone to BeFibre. The installation date was agreed as the 16th March 2026 when my Vodafone contract was up. Vodafone automatically received the switching order and everything appeared to be progressing well. On the 24th February, I received a simple text…
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Our new Broadband Haggling guide - please share your feedback
Hi all, we have a new Broadband Haggling guide, and we'd love to hear your feedback. Just click reply below to share any info. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide. Thanks for your help, MSE Nick
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Sky Broadband Cancellation
I thought I wouldn't be charged a cancellation fee if I cancelled because of their annual price rise. I still have time to serve with them so not yet finished my term. I received a letter telling me I should contact them within 30 days of recieving their letter which I have done
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TalkTalk problems
Is anyone else having problems accessing MYACCOUNT on TalkTalk and the support forum is down as well…….
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removing phone line from contract
I have FTTP from Hyperoptic plus a phone service from them. I enquired about moving the phone service from them, and was told in chat that this could be done with no fee to me, and in fact a reduction in cost of £4 a month (I am still trying to get a copy of that chat, which is taking longer than I would expect). But when…
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BT double price increase
I'm out of contract with BT . I have a broadband package that includes line rental (pay as you go) The email I was sent announcing their price increases says £3 increase for broadband package and £3 increase for Pay as you go. Total increase £6 my question is, if my broadband package includes the line rental, why am I…
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You Fibre claiming my Virgin Media service will decline, so I need to sign up with them
I got home from work in the evening & had been back for only a couple of minutes when a cold-caller from You Fibre knocked on my door. I'm autistic & sometimes cant process lots of information quickly, especially if I'm tired, so I can't remember some of the details but it was to do with Virgin Media planning to change how…
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Rural Internet - would a Wi-fi Extender help?
Hi everyone, thanks in advance for any help you can offer. Last year a phone engineer came to the house as I had some issues with the landline and broadband. He commented that outside on the street the signal he could pick up for internet was about 100 times what was available in the house and asked if this drove me mad, I…
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Virgin Media - extension of discount
I’m over a month away from my existing deal finishing and VM have offered to extend my current deal by 12 months, presumably subject to the April increase. Does anybody know if this locks me in for another 12 month contract ? Edited, Their email says “We've extended your discount for 12 months” Prices will increase every…
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BT Essentials
Hi, I previously signed up with a Vodafone social broadband package that has now been hiked. I originally was going to go with BT essentials, but pip was not inclunded, and the front page stated "Income based Employment And support allowence,I am on new style ESA. Returning to the page today, I noticed it stated just…
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Deals not honoured
I tried to take the offer from Vodafone broadband for £21.50 via the email from MSE and it directed me to Vodafones site and the same offer was £27 a month. What is the point of these offers if they don't exist?
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RESOLVED: Utility Warehouse take over my TalkTalk broadband contract and raise the price
I was on a TalkTalk Broadband 24-month fixed-price contract (well, the price goes up by £3 every April, but otherwise fixed.) TalkTalk recently transferred this to Utility Warehouse, who are charging me £5 more per month. Can they do this? I signed up for a certain price. I can see nothing in the TalkTalk smallprint about…
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How can broadband providers justify annual price increases ?
I have been shopping around for broadband providers and have noticed that a lot of them state an annual price increase of about 15%. eg. BT £4 per month each successive year. How can they justify that amount given that UK inflation rate is much lower?
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Holbeach Cable theft, any contact from BT?
After a major cable theft (2km) in mid-January from a rural area outside Holbeach Lincs., we were among 2500 premises without phone or broadband for 5 days, some were out of contact longer. Original calls to our provider, BT, (for which we had to drive out of the village to get a mobile signal) were met with automated…
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Is there a best time in the year to switch broadband provider or stay
I am currently out of contract with EE for my broadband services. I am inquiring whether there is an optimal time of year to consider switching providers or negotiating a more favorable deal. My current monthly expenditure for broadband and phone services is £38.
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The total cost of BT
This is kind of ancillary to my previous question BT have offered me Fibre 2 for £27.99 and Unlimited Minutes for £12. Am I correct that these are unlimited landline phone minutes ? Is there going to be any other hidden cost such as line rental ?
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Virgin media not providing the services stated.
I switched from sky broadband when my contract finished and price went up. In looking for a new supplier I found VM to be reasonably priced for a faster speed, however what sealed the deal for me was the in depth parental controls offered. Specifically the ability to pause the internet on specific devices and the ability…
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Is BT correct ?
I currently use BT for landline only and Plusnet for Broadband. BT have just sent me a letter claiming that "you can no longer take broadband and landline from different providers" due to digital upgrade. ". . . you'll need to switch to BT Broadband etc etc" Is this true or is it a sales pitch?
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Why can't Email Addresses be portable?
Hi I'm a Newbie to this Forum and I'm seeking some help in connection with Email Address portability. I realise now that they are not portable but why? At one time, Land Line Phone Numbers and Mobile Numbers were never portable. As times have changed, they have now both become portable. Why can't Email Addresses follow…
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Customer retentions.
Hello, I recently contacted EE to inquire about a more favorable broadband package for my parents. After the EE representative provided a price, I requested to be transferred to the customer retention department. She then stated, "This is customer retention." I am now wondering how one can verify the veracity of such a…
