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No previous broadband?
Hi my dad wants broadband to his flat. However we don't know if there was broadband or not previously to his flat. Is there anyway to check whether it had it or not. There appears to a connection on wall which may have been for broadband but have no way to tell if it was 'live' or not. Looked at few broadband suppliers but…
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Broadband - anti-competive contracts & LOCKED-IN
Hi all, A bit of context. My elderly parents have both just turned 80yrs in last 2 years and I’m witnessing cognitive changes especially with one who has received an Alzheimer’s diagnosis in last 12 months. Their broadband contracts are about to change and tbh I’ve seen a significant change in how the market has started to…
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NOW Broadband letter - £27 to rise by £3 - to £30
I can only get Superfast 80 in my area (still no FTTP as yet) Just received the letter from them today I'll phone them, but…has anyone else managed to negotiate with them this year? Also - aside from Sky - any better offers than £30 for 80 Mbps speeds? Cashback offers included? EDIT - just checked some alternate providers…
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Can I connect to BT Fibre hub with ethernet cable
Firstly apologies if this sound daft but I am not techie minded. Last year stayed at hol cottage which had modem box same as mine at home BT. While mine is great and just use wifi, in the cottage it was difficult to keep connected and signal dropped constantly useing laptop, other than really late at night. Phone signal…
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Signed up for 2 contracts with 2 different BB fibre companies!!
So i signed up for 24 month contract Vodafone fibre in Nov 2024 ending Nov 2026 …. i was then sent a wifi booster in Nov 2025 I have just signed up for local fibre company Toob who agreed to pay my existing contact with Vodafone until end on 2026 - it was installed yesterday Toob are asking for evidence that my contract…
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POP Telecom Nightmare
I bought my POP Telecom broadband package over the phone. I was offered a 24-month contract at a fixed price. I asked twice for confirmation that this price would not change and was told both times that it would not. All went well for a month or two, but then the price went up. I queried this and was told it was because I…
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Switching broadband
Previously with BT for years then forced to EE a couple of years ago. Contract is expiring very soon and I am thinking of switching as EE is expensive. I have full fibre 150 speed which is ok for me as I am elderly widow not using loads of gadgets. Spoke to EE who offered me £1 per month cheaper than I pay now but I could…
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How I Reduced My Broadband Early Termination Fee from £675 to £75 — Step by Step
AI generated summary of recent events, as it was a saga with many steps, however if you're willing to make a reasonable case in the face of unreasonable charges, you can get some relief. For the record, I wasn't actually unhappy with the provider and fully accepted that I should pay for the remaining contract value where I…
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Sky Broadband - switching provider after price rise advice
Hi all, I had an email from Sky on 20th Feb saying my broadband prices were going up by £3.00 in April. It is my understanding that I can leave penalty free because of this, but only within 30 days of being notified. My contract doesn't officially end until May 2027. I have spoken with Sky via chat and they offered nothing…
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New occupant has new broadband contract
A friend moved out of his house in Feb 26, still in contract with EE for broadband until September, paying monthly at £30 pm Contacted EE who said that as he is still in contract he woudl still have to pay the £30 pm until September. A new tenant has moved in and set up broadband with a new supplier…EE have now emailed…
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Early departure fee, should I make a complaint?
Hi all, always viewing but don’t post too much. I am just wanting the views of people on here as I know there are some extremely intelligent people with great knowledge lurking. I have been a customer with this company (that will remain nameless for now) for around 8 years. The other month, I noticed my bill was a lot…
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EE scamming people with cheap BB
I was using Virgin media at a cost of £42.98 per month. I get a knock on the door from a salesman from EE. He informs me that I could get it cheaper from EE at £33.99. I went for it and I was allowed to cancel virgin media early and they would pay the cancelation fee. I am now six months into it and I have found that my EE…
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Internet provide
My internet service was transferred to another company following the sale of my previous provider’s customer base. After the transfer, the service functioned for approximately one week before I experienced a complete loss of connection. I have now been without internet service for over 84 hours. I have attempted to contact…
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RESOLVED: Utility Warehouse take over my TalkTalk broadband contract and raise the price
I was on a TalkTalk Broadband 24-month fixed-price contract (well, the price goes up by £3 every April, but otherwise fixed.) TalkTalk recently transferred this to Utility Warehouse, who are charging me £5 more per month. Can they do this? I signed up for a certain price. I can see nothing in the TalkTalk smallprint about…
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Elderly parents being fleeced
I've just discovered my 81 year old father in law is being charged 90 quid a month for basic (50mb) broadband. I'm going to go off on them but is there anything specific I can do? he's paid a grand over the last year for what should have cost 300 quid.
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Trooli very good
There's often bad news posted here. So, Id like to post some good news. After years of being with Sky (fttc, approx 50mbps) and thier annual price rises of 10% (was £27/m then £30/m then £33/m then £36/m) I used the latest price rise to bail out of the contract. I went with Trooli for 150mbps full fibre (fttp) as I was…
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Sky early termination wrongly charged
Just a heads up, if you left Sky due to the price rises and gave them the required notice, double check your bills, I noticed this morning they had charged me an unexpected amount. Having trawled though emails, it's an early termination charge so just had to waste an hour of my time on with their complaints chat to have it…
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Full fibre for my new house - I'm losing my mind...
MSE comparison tool shows Sky Full Fibre Gigafast 900Mb and Vodafone Full Fibre 910 (among other 900ish options) available for my new address. So does Topcashback. Ofcom Checker says 1800/1000Mbps, "Networks in your area - CityFibre, Virgin Media, Openreach" My order through MSE failed - I finished it and received all…
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BT Billing Me for months After Switching to EE — £300+ Lost and No Resolution
Hi all, I’m hoping someone here can help or share any similar experiences. Back in March, BT offered me a great deal to switch to EE (which they also own). I accepted and received my EE equipment on 26th March, with services activated the same day. Initially, everything worked smoothly, but it didn’t take long for issues…
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FTTC to FTTP phone swap timing.
I'm moving from NOW FTTC to Plusnet FTTP. I'm going to have some overlap of services. I want to keep the phone line for the time being and was going to move it to someone like A&A. I'll have to set up a VOIP account with a temporary number. When I give NOW my notice, how long before I can move my number to VOIP? If I give…
