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WARNING! Vodafone Essentials Broadband Social Tariff
Hello Everybody, Please be aware that Vodafone are not playing nice when it comes to their vulnerable customers. We have had an instance with a friend who is on the Essentials broadband package (currently on their website at £20 per month for 12 months). They applied in early April and their contract started on the 19th of…
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Sky retention dept query
How do people who wish to keep their Sky landline number get to speak to the retention department as the new provider has to be set up to import the number before cancelling Sky. When I phoned and said I wanted to cancel I was only offered the upgrade showing on my account which they would discount slightly, I refused and…
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BT Billing Me for months After Switching to EE — £300+ Lost and No Resolution
Hi all, I’m hoping someone here can help or share any similar experiences. Back in March, BT offered me a great deal to switch to EE (which they also own). I accepted and received my EE equipment on 26th March, with services activated the same day. Initially, everything worked smoothly, but it didn’t take long for issues…
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cuckoo broadband unjustified debt claim
Hi, Last year I set up a broadband account with Cuckoo but they were unable to set up the service. After 2 weeks of failed attempts they closed the account and I have in writing a confirmation that there would be no exit fees as they couldn't supply any service. I heard nothing from them until March this year when they…
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Broad not working
I have a fttc connection with Plusnet Sorry, correction. I used to have a connection until they cut me off. The bill is paid on time and in full. Plusnet have disconnected my line without warning and are now unable to get it re-connected. 15 days now without internet. I work from home, at least I used too! Plusnet are…
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Moving house Openreach detects issue to activate Broadband
I am moving house on Friday and when I applied for the broadband connection, they said it could be activated remotely by Friday. However I then received an SMS from Openreach and said that they have detected an issue and an engineer visit is required. Would I be right to suspect that the most likely issue is that the…
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Cuckoo, don't believe the hype!
Posting on here for the first time as I feel the need to share my experience! I have been with Virgin for almost 30 years and frankly got tired of doing the "renewal price dance" every 18 months despite the actual product being very reliable and generally competitive. My last renewal price was triple what I had previously…
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Virgin renewal doesn't mention V6 / Tivo
My VM is out of contract. When I login it says: Same package, better price £98.88 > £55.37 a month Renew your current Virgin media package at a discounted rate. This would be fine however I currently have this for TV Mixit TV Virgin TV V6 box powered byTivo Additional TV box The detail of the "same package" deal just has…
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Virgin broadband renewal
Hi all. As expected, our Virgin Broadband monthly payments are going up astronomically when our deal expires in a couple of months. Does anyone know if it's worth haggling with them or should I not waste my time and go elsewhere? Any advice welcomed. Thanks.
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Problem with Broadband
Hi, Sorry if this doesn't fit in with this topic as it probably could link in to many others but here we go:- So I have been trying to obtain broadband and thought that I would go with BT. I tried to place an order at fist but was unable to due to being still with Sky ( although was already told I would be disconnected…
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NOW Broadband - increased by £3 to £27
Been with NOW a couple of years (I think) after ditching Sky due to high prices Last year I was paying £25 per month (discounted) for Superfast BB only (no call pacakge) - and it was about to go up to full price in May 2025 Phoned them and got a new 12 month contract for £24 per month Then came the dreaded letter with a £3…
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Need broadband but no fibre in my area
My contract with talktalk is coming up for renewal but when I go on the price comparison tool all the providers are saying fibre even though I have put my postcode in - there is no sign of fibre coming here anytime soon so how can I compare tariffs - or am I missing something
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Trying to switch to Vodafone
Hi I'm trying to switch to one of the current MSE Vodafone offers (online process) but coming unstuck when I reach the existing provider question! My current provider is Pop Telecom (a previous MSE recommendation) but because Vodafone doesn't recognise it I can't progress. Vodafone chat says they can't help with a third…
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Switching from Now Broadband after price hike
Now Broadband is increasing my monthly charge by £3.00, but they've given me the option to leave without early termination fees. What's the best way to cancel my service with minimal disruption while I switch to a new ISP, especially since new providers usually handle the transfer? Has anyone else gone through this process…
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Cashback when switching between NOW and Sky
I know that Sky is the parent company, but does anybody have any recent experience of transferring between NOW and Sky as far as cashback is concerned? I’m pretty sure I’ve done it in the past and it worked, but the recent price increase email for NOW came from Sky. And during the sign-up process, it says, ‘It looks like…
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New build, 1st ever tenant, help me choose Broadband !!!
Hi team ! Just moved in to a brand new 1 bed with the wife - (new build block, 10 flats in total in the building) in London The property manager pointed out an Openreach box in a cupboard and said that the internet is all set up - that I just need to contact Openreach to register - and then can move to Sky or Vodafone or…
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Onestream Broadband Unreasonable Early Termination Fee
Hi, I need some advice on how to deal with Onestream. I signed up for a 12-month contract in September 2024, but I’m moving out at the end of July 2025 — two months before the contract ends. I can’t transfer the service, as my new place already has broadband. I’ve been told I’ll be charged an early termination fee of £258,…
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Sky Failing to Pay Delayed Provisioning Compensation
Hello, Hope you're well. Looking for some advice on where to get next, please. Long story short - we experienced a delay of 100+ days for our Sky FTTP to be installed. Throughout the delay, Sky advised of the 'automatic' compensation that'd we'd be entitled to via Ofcom's delayed provisioning. This stands at about £600 and…
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Very Confused NOW Broadband Customer
Today received an email from NOW via Sky (who have owned them for years) saying the Broadband is going up £3 a month from July. What concerned me was the bit later in the email saying that my NOW Hub no longer receives software and security updates or would cease to by the end of 2025. I was offered the option of moving to…
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slight delay accessing web pages since changing to Sky FTTP broadband, cause and solution
Since I changed my broadband from Virgin Media to Sky FTTP broadband I have been getting a slight delay when accessing web pages yet speed test show that I am getting the correct speed. I thought is was because of Sky's broadband shield and I was correct as the moment I changed the DNS server from automatic to manual and…
