Broadband & internet access

so, my wifi speed with sky fell below the 300mbps promised for threes days so now I can now leave without penalty or choose another package. Thing is we’ve been having connectivity issues (ps4 not connecting/glitching, one or more devices not connecting while others do, although speed test showing good speeds etc). I’ve…

We were with NOW broadband and calls. NOW had told me that their router was not being updated and could stop working. We got a cold call from Sky to change to them. The price was OK and the Sky salesman promised that the landline number would remain the same. I took the deal. Of course, openreach turned up, did some…

Sky contacted me for mandatory fibre upgrade (copper switch-off), due 2 Oct 2026. Landlord: Karbon Homes requires Openreach wayleave sent to [Removed by Forum Team] (Head of Legal). ✅ I gave all details weeks ago ❌ Sky only says "yes" — NO submission date, NO Openreach reference, NO proof sent correctly ❌ Install in 2…

My contract with sky is coming to an end, it has been 27 per month for 150mbps and anytime landline. They cannot get anywhere near this to renew. Vodafone will do anytime phone and 150mbps broadband for 37 per month…… my question is this…. are they OK? Any horror stories? It really should be very simple as I already have…

My mum is on pension credit. Paying £51 a month for M350 broadband and talk. I've found out the social tariff is very cheap. Does the broadband work to an acceptable standard ? The social tariff speed seems very slow ?

I need help and advice on my recent broadband contract. I’m not looking for a “way out” I just want to understand what’s correct and where my rights stand with things like this situation so please be kind. 27/07/26 we signed up for a new broadband with Quickline, fibre 500, up/download speeds of 500mbps with a guaranteed…

What are you thoughts? In the past, I have used the freebies, AVG, Avast etc. then I used to purchase my own Kaspersky, then got it free with Barclays Bank, until they stopped it. I have just left BT/EE to join Plusnet, who both use Norton, but today I asked Plusnet customer services if it is the Norton 360 they provide…

I have digital phones for over a year, two BT digital phones connected wirelessly and another older Panasonic via digital adapter. The internet provider is EE - was BT I am phoned regularly, and have been for years, by my daughter from a landline in the remote Scottish Highlands; and I ring that landline regularly. Over…

Hello there, We've written a new guide on fibre to the premises (FTTP) broadband and would love your feedback on it. Please let us know if you find it helpful, what we could do to improve it and if you have any other tips you think we should add. Thanks in advance for your help! MSE Chris

Hi can anyone please help clarify this. I'm Looking at the best offers on https://www.moneysavingexpert.com/compare-broadband-deals/ but both Sky and Now come top but have these provisos: Alert. Unlike most big providers, Sky's price doesn't include all future mid‑contract rises. Sky says prices are variable and so doesn't…

bought norton security a year ago from costco…cost £ 19….(sept 2 ) had to put card details* in to register-( why .I had already paid ).omitted to cancel renewal until a week before it ran out. only reallized because it showed up late on my credit card they took £ 89 %%%%%% out a month before my year ran out..they had me…

Hi there First of all, any advice is greatly appreciated - thank you! My partner and I are moving into our first rented home. We are looking at broadband packages. Ideally we would be on a monthly rolling contract but these packages are much more expensive… Does anyone have any advice? I am worried about taking a 12-24mnth…

So I transferred from Vodafone FTTP to Sky (using the offer on here on ~20Aug) During the sign up process I selected I wanted to keep my existing phone number and the process confirmed I could. When I was transfered over (in less than 24 hours!! I may add) I have been given a different phone number. I recall the same thing…

I am approaching the end of my BT/EE broadband contract, paying £55 per month for broadband only. 150mbs and no phone/television. I live alone. My mobile phone is with Tesco. I use the internet for general browsing/surfing/paying bills/banking/shopping and Youtube.. I also listen to an internet radio occasionally. Nothing…

I am coming to the end of my BT/EE 150Mb internet only contract. It is costing a fortune. I use the internet for general surfing, banking, paying bills, emails, watching occasional Youtube vidros and I listen to internet radio a bit. Could I go to a lower speed? Thank you.

I've just discovered my elderly mum is being charged £37.50pm from NOW due to being out of contract so I'm looking to move her on. One of the problems we have is her telephone supply cabinet is in desperate need of upgrading, BTopen reach have previously informed of this however nothing appears to progress, mums phone is…

This discussion was created from comments split from: data only sim or not for mifi.

I looked on this site for a new Broadband deal as paying over the odds with BT. I chose the Sky deal for £20.95 a month in 24 month contract, but when taken to the sky website it wouldn't complete just said "there is an error". I rang sky and advisor told me he couldn't honour the del, but would go through to a team that…

Hey all. I signed up to Onestream 2 years ago and stupidly forgot to give them bang on 30 days notice. I decided to switch to Sky who notified them and were willing to pay up to £200 in fees. With 2 weeks left of my contract Onestream emailed me shortly after saying they would charge me over £240 in fees. Madness. They…

Hello, I’m considering switching to the Sky Full Fibre 150 deal advertised through MoneySavingExpert. The MSE comparison tool currently shows: Sky Full Fibre 150 £22 per month 24-month contract £180 prepaid Mastercard/shopping voucher Equivalent cost shown by MSE as £14.50 per month after the £180 reward The offer says it…