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Talktalk and Openreach - Issues with the cable?
Hello. I need some advice please. I've been a TalkTalk customer for 5 years. In December, I renewed my contract (same plan) for another two years. I noticed this week that my connection drops completely in the morning and in the evening for hours and during the day it is very slow (download 2Mbps. upload 5 Mbps - contract…
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Full Fibre installation - will they pull through fibre internally?
Following a renewal with BT, I have to have Full Fibre installed, they say. I've watched the various videos, and my house layout isn't one where fitting the ONT terminal the other side of a front wall position will be easy/practical. BT's blurb says you will get a new socket near your old one, but that could be anywhere…
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Broadband deal for Lebara customers
Don't know the finer details but if you're looking for a BB deal and have (or thinking of getting it) a Lebara contract then have a look at:- https://www.lebara.co.uk/en/rewards/broadband-deals.html "Lebara customers can save up to £172* and get 50GB free data when they switch home broadband with exclusive deals from our…
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Broadband Contracts
I have tv contract with Sky & broadband (+ TNT Sports) with BT. Is there any way to align contracts so that I can get a deal without paying cancellation charges?
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Contract Open reach to change contact details
I am getting OR to install FTTP for Vodafone next week at my home. I have given Vodafone my mobile number which was passed to OR and have a SMS about time/date about installation. I will not be at home on that day as have to work and workers are not permitted to have mobile devices on them. Does anyone know how I can…
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Which Sky Fibre Router
Does anyone know which router model Sky are currently shipping for their Sky 150 full fibre product, is it the older SR203 or the newer SR213? Also, if I wanted to use something better is there a recommended router or am I best to go for a mesh system?
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Social Tariffs for charity users
Good morning all, I hope someone can help. I work for a charity and want to investigate providing social tariff broadband to our clients living in their own flats. They are under 18 so we will take on the first 12 months and pay up front, then it can go into their name as they will have turned 18 by the time the 12 months…
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Best way to extend wifi upstairs?
Hi We would like to
extend our wifi network to an upstairs bedroom; the modem/router is
in our front room, and we intend to take the PC upstairs. Having done a bit of
research, it would appear that a wired ethernet connection is the
fastest and most reliable method. However, this would appear to
involve drilling and other…
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Most ISP rise £4 annual
Most ISP's appear to increase tariffs by around £4 annuallyWhat bothers me is where this goes/stops ?I mean I have been with TT for 23 years and had I been paying full amount - I would now be paying almost £100 monthlySo do ISPs assume that customers will only stay loyal for 2 or 3 years to reset their tariffs or what?
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Now Broadband up for renewal. Time to move to Full Fibre
I've been putting this off for a long time now but my, what used to be cheap, Now Broadband FTTC broadband is up for renewal next month and even if I get a deal to stay with what I'm paying currently it will still be more than some full fibre packages. I'm currently paying £27 for their 63Mbps service. City Fibre was…
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TalkTalk Fibre to Toob Fibre - CGNAT Query
Hi, hoping for some some technical direction if possible. We are currently on TalkTalk Full Fibre 150 over Openreach and our contract ends 4th March. We are considering Toob Fibre 900 on City Fibre, as they have some great deals. Our main reservation is the Toob use CGNAT, although I believe they provide fixed IP for an…
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Zzoomm zero Internet and zero customer service
Hi...been a zzoom customer for a couple of years now and no issues and even been very good at customer retention, but last Tuesday my Internet went down and I've tried to reboot the router and factory reset with zero success.....I've contacted the customer service and faults team with zero response....and tried to call…
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LACK OF FIBRE PROVIDERS ON THE COMPARE BROADBAND DEALS PAGE
I have recently had a doorstep visit from Connect Fibre regarding their deals yet find no information about them on the site, yet they look to have a lot of good reviews on trustpilot. They also do not come up on a search for best Broadband in my area on the compare broadband deals page of this site. Why is this?
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Trying to change provider but no other companies think I have broadband - Help please!
I'm out of contract and want to change broadband provider. However when I go onto their sign up pages it says broadband not available in my property, which is bixarre as I am using it, and paying for it. Please does anyone know why this might have happened? Our neighbours haven't had any similar issues. The only thing I…
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Talktalk full fibre fiasco
I am on TT Fibre 65 and decide 2 weeks ago to upgrade to the full fibre package. Contract and price agreed over the phone and explained my needs clearly (i.e. voice line etc) Contract received - included extra charges. Got this sorted after further phone calls. Received an Eero TT router - read about and it it has no port…
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Vodafone Broadband fibre 2 offer £25/mth and receive gift card worth £130
Applied for this offer today, which will end on the 07/01/26. Followed the link on this site and completed the form. Kept coming up saying check personal details and delivery address, I checked and doubled checked nothing is wrong. I then phoned Vodafone and they have no record of my application, and told me that the offer…
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Experiences of Moving from BT to EE
I am with BT broadband and received an email offering me a faster speed for a slightly cheaper price than my current deal. I phoned up and they told me that they had an EE deal that was even cheaper. This was on Friday and the new router arrived over the weekend. I haven’t yet unboxed it.i have since looked online and have…
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Tried to sign up for Vodafone broadband - a bad experience!
I was hoping to sign up to a Vodafone broadband deal that seemed pretty competitive. However the sign-up process was awful. I think the problem was that I once had a MyVodafone account linked to a mobile number I no longer have. I ended up going round in circles and, despite several attempts at getting things sorted using…
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Any luck getting Openreach copper line removed?
Most/all of the houses in this area have now had fiber installed. The service provided via overhead lines from telephone poles, which means every fibre line is duplicated by a much thicker, obsolete copper line. This is making the area look a mess, an means there are two messy fixings to each houses' facia, brickwork or…
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Sky offering £200 to settle my complaint
I signed up to Sky Broadband and Talk during Black Friday. I requested to keep my old number (of over 30 years) but they assigned me a different one. Their customer support was diabolical; hours wasted, getting nowhere. Ultimately, they insisted that I never requested to keep my number during the sign up process (this is…
