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Virgin Media Installation - Broadband
Hey I have just entered into a contract with Virgin using a BF deal. They sent me a video about the installation, but only AFTER I had pulled the trigger. Now I am a bit nervous! Background is I have had FTTP installed in my road, up to the kerb. As I understand it, that is not the end of the story and there is more work…
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Talk talk to UW migration
We have a line fault, so no landline and 3mbps internet speed. Called Talk Talk and after 2 hours online chat they tell me my account is marked for closure because I have switched to Utility Warehouse. News to me. Anyway it turns out Talk Talk have migrated my account to UW, without telling their own tech support. Next I…
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Will a Smart plug work inside a metal box?
AFTER it has been programmed? Ie, once the timings have been set up using the App, are they then stored in the plug so carry on regardless? Scenario is, outdoor wall-mounted metal cupboard housing double power socket. I want to use one for Chrimbo light, and be timed. Smart sockets are as cheap as digital timers - and are…
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What counts as new customer for Sky broadband offers?
Hi. My partner and my currently have Sky for broadband in our flat but we will be cancelling as we have just bought a house and will be moving soon . We've seen that Sky is currently doing good offers for new customers. If my partner was to sign up to Sky for the new House (different name and new address) would he be…
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Short term broadband?
Hi All, In a bit of a pickle with this one and cannot seem to find a solution. I have just bought a new house and will be moving to it in 3 - 6 months. However I want to have broadband in there so when the house is getting renovated I can work from there - this means I can't do a "move house" request with my current…
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Switching FTTC providers, work required?
Hi folks. I get my broadband through a FTTC Openreach connection. I was thinking of switching providers to simply pay less, £14 a month instead of the current £38 The speed we get is modest and I know i can get FTTP for around £25 and it's a lot faster but the speed is sufficient at the moment. The only reason I want to…
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Modem/TV/Wifi
Senario/ House with brick walls. Downstairs roomA with 3 yr old TV/Sky. Room B downstairs 2 brick walls fromTV. Has new modem (uw) and computer. 3 Google nests one inA one in B, one upstairs (never a problem). Problem... The TV keeps saying I have no internet/wifi connection. (THE GREEN LIGHTS ARE ALWAYS ON ON THE MODEM).…
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Advice about Virgin cancellation following bereavement
Hello all, Hoping someone here can help please. Sadly my husband died recently and I still haven't updated our Virgin broadband only contract. It is in his name only but I still have access to his emails. We only had Virgin fibre installed in August last year so the contract runs until Feb 26, then doubles in price. It's…
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Is this a spam email
Hi all got a email today from GOV.Uk- Driver&Vehicle Licensing Agency I pressed the email and in a box marked other gives a email of ah@marshallwhite.com.au main part of the email is saying my direct debit to dvla tax renewal has failed, and is due today but doesn’t give reg number for the vehicle I have 2 vehicles a car…
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TalkTalk Transfer to UW Data Breach?
Hi all, I'm very new to the forum so please bear with me if I don't get my post completely in line with guides etc. I just wanted to reach out to see if anyone who received a letter from TalkTalk, informing customers their accounts would be transferred to UW on 1 Dec 2025, has realised that TalkTalk were holding the…
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Advice on paying too much trying to renew EE broadband contracts.
Hi I just want to make people aware of issues with EE when trying to renew broadband packages. I have contacted Offcom but not sure anything will ever come of that. Just in case you find yourself being pressured my adice is take your time, don't let the sales person control the narrative because they are comission based,…
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Vodafone gift card
Hi, after a bit of help. I am going to sign up to Vodafone broadband thru mse. On the Vodafone sign up page thru the mse link, it asks to put in your mobile phone acc details for a £2 a month discount. If I do this will I still get the gift card?
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Now Broadband + Talk contract renewal - Openreach provider is a must
Hi. Apologies if this has already been covered but I've had a quick look through the recent threads and I can't find anything that matches my circumstances. I've got just under a month remaining on my first 12 month contract on Now Full Fibre 100 Broadband + Talk (it's FTTP, and I've no interest in TV packages). Current…
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Broadband and phone line for older people
Hi guys, I've just tried to sign my 87 year old Dad up to a cheaper new broadband/ phone deal through MSE on Vodaphone. All going well until at the very end they want a credit card number to verify his ID despite already inputting bank account details with a well known high street bank. He doesn't have a Credit card only…
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Moving House. No new phone/broadband service required
I am moving into a relatives house shortly. I contacted Talk Talk to cancel my service but they repeatedly state that I will be charged until my new provider contacts them to cancel my existing service. I won't have a new provider as my relative aready has a service but I can't seem to get that across to Talk Talk despite…
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New Sky customer. Problems retaining my old number.
I signed up to Sky a week ago and was connected the day before yesterday. Everything went smoothly except that I was assigned a new phone number instead of retaining my old one. I have switched provider multiple times over the years. I ALWAYS opt to keep my old number and there are ALWAYS problems in doing so. Every time.…
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BT/EE Data protection
Hi I want to know if there is more I should do. I was a BT customer and they wanted me to swap to the EE side of their business. This I did and all went fine. That was months ago. I am currently with EE as my main Broadband provider and pay monthly with them. I then started to receive texts about my BT/EE account, saying…
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Router and voip
I have just purchased an tp-link mr6500v with Telephony port and sim port. I intend to get voip with port forwarding and I am looking at about 30gb per month data sim on monthly basis. Do I need a data only sim or can I use any sim only? I can't seem to find a deal on data only but I can find a few sim only deals.
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What is your experience with Three 5G home broadband?
I live in an area that says it has good outdoor and indoor coverage and my home is 350metres from the nearest tower, but none of my windows actually face the tower directly so the signal would have to penetrate a couple of homes before it reaches my router. (about 16 metres thick of building blockage) Anyway for those who…
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My landline number and broadband have been "jacked" !!
Been with Plusnet 8 yrs (rural copper), same landline for 15 yrs. Got an email that I thought was a scam but it had too much personal stuff on it , saying sorry to see you go (I just feckin renewed 2 months ago) at the end of the month as they've had notification I'm moving to another provider, which is utter BS. So I…
