-
Looking for a good BB deal
Hi all. I'm with sky and on the 500 mb bb. I have it on offer for £41 which come July I am out of contract. They have said they can only reduce it to £39 if I stay. I am looking for 500mb (do lots of gaming/streaming) I mean I collect probably drop to 350 or so mb. My question is can i expect to get a good deal under £30…
-
Talk Talk complaint
Hi; quick question is what is the best way to make a formal complaint to talk talk Long story (short version) - we've had months of issues with our talk talk broadband, intermittent disconnections, sometimes for a few minutes, sometimes days at a time. Each time we have reported a fault and had various responses to open…
-
Origin broadband customer? You'll soon be moved to Utility Warehouse – here's what you need to know
If you're an Origin broadband and home phone customer, you'll soon be automatically transferred to Utility Warehouse – but your service will continue as before and you should keep paying your bills as normal. Read the full story: Origin broadband customer? You'll soon be moved to Utility Warehouse – here's what you need to…
-
BT Broadband 500 cheaper than 300 deal
The BT website is currently as of Friday 16 May is currently advertising its 500Mbps for cheaper than its 300Mbps. I don't know how long this offer is available so it might be worth upgrading.
-
Can I cancel new Sky FTTP broadband and go elsewhere?
Because I have Sky Q TV, when Openreach installed FTTP in my street I contacted Sky to install FTTP broadband and so far Openreach have installed a fibre optic cable to just outside my lounge wall. The next stage is for Sky to send me a router and a ONT box to be installed in my lounge. This should happen in 2 weeks. After…
-
Replacement for NowTv hub
Hiya, I'm hoping someone may be able to offer some advice. My sister is currently with Nowtv broadband part fibre (not powered by sky) and has the old hub 2 which is no longer receiving security updates. It has made her a bit worried so I thought a new router might settle her mind. Now tv has been unhelpful so I'm hoping…
-
Virgin on XGS-PON network
Hi All! We're on an estate that is surrounded by people on BT FTTP - we seem to be the last to be fibbered up and our only FTTP option seems to be Virgin on the up to2Gb XGS-PON network. As i understand it this isnt the dedicated Virgin network of years ago so my question is, is there any possibility of another provider…
-
BT continues to charge me even though I switched provider using OTS.
Hi all who read this, hope you are well. I switched my broadband provider after my contract finished with BT. My current provider did everything using that OTS system, had email of BT saying they have received the request for me to leave and if there's anything they can do to make me stay etc. Service got switched over on…
-
Creating competition on OFNL (Open Fiber networks) broadband
Hi Money Saving Experts, I'm wondering what can be done to create some competition in the market of the current providers on the OFNL network. We're on a new build estate and 7 years ago when we moved here, the speed and service was good, inline or better than many others. 7 years later, no speed increases or cost…
-
How can I cancel Virgin Media?
After spending an hour on hold to their premium rate number, I gave up and hung up. I did get through but when I mentioned I was moving home, she insisted I needed another department, even though I told her I don't want to switch, I want to cancel. I then was put on hold again. I want to cancel but I can't find any other…
-
Discuss the "Fibre to the premises (FTTP) broadband explained" guide
Hello there, We've written a new guide on fibre to the premises (FTTP) broadband and would love your feedback on it. Please let us know if you find it helpful, what we could do to improve it and if you have any other tips you think we should add. Thanks in advance for your help! MSE Chris
-
Openreach cannot install Fibre Broadband as neighbour refusing to give permission to work
Hi all, Bit of a convoluted situation here and I'm open for any suggestions / advice! I ordered Full Fibre broadband from Vodafone early December and it was supposed to be installed on 23rd of December. Engineer attended, but identified there is a blockage in the pipes carrying the cables, etc, so this will need to get…
-
Can't believe I saved so much.
My Broadband bill went from £54.37 to £20. I'm spreading the good word about this Site...and to end, "Why hasn't Martin Lewis received his well deserved Knighthood yet ?"
-
City Fibre installed fibre in private owned flats building with no permission
I am an owner of my flat and live there in a block of 6, all us owners are also the management company for the building. A new tenant in flat 5 wanted sky, older gent who just wanted some internet, sky have them passed his info to city fibre who have them helped themselves to coming and installing fibre in the whole…
-
5G wi fi vs fibre
We had BT fibre until recently switched it off due to house move. Turned it back on but said we need an engineer. Is there any health risks with 5G or is it just the same as my wife or I using 5G on our phones when we go out or if signal goes off here?
-
Maybe leaving Now Broadband, what sort of offers can i expect if i stay?
Moving to Plusnet this week if not viable, I have super fibre, but moving to full fibre 150 if i don't move, my coract day was my installation day is this Wed, 21st May, am i liable for any cost, i still havent spoke to housing association for permission(been quite ill) Tx
-
End of Contract - Disconnection Fee??!!!!
Ive just been contacted by my provider, UW (use them for elec, phone, broadband and mobile) and been told the contract is finishing for broadband. If i choose to move another provider i have to pay them £10 as a charge for "disconnecting". I've never seen this before with any previous provider. It sounds like some kind of…
-
Via Ethernet Laptop Broadband Speed 200Mbps Desktop 893Mbps.
I have an HP Pavilion laptop 15 bw069na and I have Virgin Media 1000Mbps internet and I connected my laptop using an ethernet cable and the download speed is 200Mbps and the WIFI download speed is 50Mbps. With my desktop connected via ethernet the download speed is 893Mbps. Is this a limitation of my laptop and can…
-
Sky broadband deal - impossible to sign up
We're moving house soon, our current IP isn't offered at our new address. I found a good deal with Sky (900mb gigafast, sky stream, netflix included 58£ a month, 50£ gift card) but every time I go sign up for it (and passed the many "add this for X a month", I get a technical error "Sorry, we're having technical…
-
Shell Broadband/Talktalk router. Security?
Hi, I was initially a Shell Broadband customer (on FTTC 80mb broadband). Original DSL modem router provided was a Sagem one (FAST5359), but interface is Shell branded. Shell customers were moved to Talktalk. I don't think the router is getting updated anymore, no firmware update available anywhere, and it seems to be a…
