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Our new Broadband Haggling guide - please share your feedback
Hi all, we have a new Broadband Haggling guide, and we'd love to hear your feedback. Just click reply below to share any info. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide. Thanks for your help, MSE Nick
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Cityfibre based ISPs
We're currently out of contract with EE but they've started charging us well over £40 pm for a very basic service. There have been many technical issues with the lines coming into our house and EE cannot offer us an upgrade. Various engineers have recommended that we switch to Cityfibre. We need to move and downsize our…
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GiffGaff - free £100 to trial full fibre at £10 per month
Limited to first 500 applicants https://www.giffgaff.com/broadband/register-interest?sv_campaign_id=78888&sv_tax1=affiliate&sv_tax2=&sv_tax3=Skimlinks&sv_tax4=nottinghampost.com&sv_affiliate_id=78888&awc=3599_1745929780_c4ce6bedc9533113b0ca3f46ca2669ba&_ms=234&_msd=Skimlinks&xid=78888
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Moved house STILL no Sky Broadband
Hi everyone I really don't know what else to do. I had a Sky Broadband Contract with my previous address. I notified Sky that I was moving house on the 25th March (this conversation was only a few days before I moved on that date, so not much notice I know but that was when I knew I was moving on that date). They said that…
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Box Broadband/Community Fibe Exit Fee
Hi All, I took out a 24 months contract with Box Broadband (now part of Community Fibre) in August 2023 with the first 12 months free. At the time I was worried that I may move to a location in the next 24 months which they do not cover, but I was re-assured by two sales people and customer services when I called that…
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Box Broadband change T&C to allow CPI+2.9% price escalator - For information
I suppose this was to be expected. I thought a 24 month contract that didn't mention this would mean that I'd get 24 months at the original price and THEN the rise, but it seems not. My free deal ends in April 2024. It's still the best deal in town form me and not available from anyone else even for more money. Box…
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Surprise VM great renewal offer
Pleasant surprise today, I logged onto myvirginmedia and it randomly offered me a great deal. It said I was out of contract (pretty sure I have 6 months to go but hey) and I could renew 125mb for £14.50 per month ( down from c. £21 ). Contract has been accepted. In case it helps anyone may be worth checking myvirginmedia…
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ISP recommendations: Internet access AND keeping your landline
Hi All, Thanks for any advice in advance. We are with Plusnet and have only recently welcomed the arrival of faster internet arrive at our village. At present our uploads are about 10Mbps. We would like to purchase a faster broadband subscription but we also often make calls to elderly family in Europe. We would like to…
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No broadband providers to switch to.
My mum lives in a rural location and has BT for her phone line and broadband. I have checked her availability to switch and all the normal providers come up on uswitch, go compare etc but when you click through to any of the providers it says they can't offer broadband to her address. I don't understand why, there is no…
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Mum charged for broadband which she doesn't have
Mum took out landline contract initially with the Post Office. The package included broadband which my mum doesn't want or need it was then bought out (?) by Shell and finally is now with TalkTalk. Each month her account is charged for landline costs and broadband with charge for broadband duly deducted. Each time her…
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Pop telecom check your bill!
I have just noticed that pop telecom added router assurance and hybrid assurance to my bill, this was after 5 or 6 months. When I rang to query and ask why my bill had increased, at first I was just told it was assurance, I asked why it been added, was told I could ask for it to be removed from the next bill, I pointed out…
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Virgin.net account
I was contacted in November last year that my virgin.net email address will be cancelled and deleted. To this day the email address has not been cancelled and deleted, even though I've requested it several times via my communication with their cusotmer services. I've been complaining to Virgin for nearly 6 months now. Each…
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NowTV not paying refund
I left NowTV as my broadband provider two months ago. There was about £5 credit on my account. They have not refunded it. I phoned to ask why and was told there's a problem on their end with processing payments. For two months(!) I have submitted a complaint through their online form. Is there anything else I should do, or…
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Can no longer get FTTC deals in a full-fibre area?
I've been on comparison sites to get a new broadband installation for the aged parents who've been on mobile BB up to now. Openreach have just installed fibre along their road so in theory they could get fibre to the property (FTTP). But I just want to get fibre to the cabinet to avoid the extra installation hassle (their…
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Moving away from FTTC
I'm currently on FTTC with NOW Super Fibre paying £25 for a steady 60Mbps as expected, current deal ends in June and rises to £28.50. If I want to move supplier I'm going to have to change to FTTP, not a problem. I don't need any higher speed either. I've checked and I need a 2 stage install, 1970's property with the cable…
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Virgin Media price increase
Hi, I am in a discount deal with virgin media until April 26 for M150 broadband only - however, they have gone ahead increased the price from April 25. I called them to ask if I could move to their cheaper deal, which happens to be a better broadband only deal - and was told no that's only for new customers and if I gave…
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Switch just phone service away from Virgin Media (to VoIP)?
I am in the process of trying to switch our broadband from Virgin Media, probably to PlusNet. So as to be able to continue using a landline, I have set up an account with the VoIP provider Andrews and Arnold, which is currently functional with a new test number I took out. My plan was to make sure this was OK then if so,…
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Openreach -waiting since Dec24
After waiting for broadband installation since last year Openreach told me verbally that they don’t have the correct wayleave form because they sent the wrong one initially and only sent the correct one to the freeholder on 21/4/25. Meanwhile I have to wait for the freeholder to deal with it. I have asked for written…
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Mechanics of moving broadband supplier.
I am unhappy with my current broadband supplier (Talk Talk) and will change supplier in May when contract expires. I have jotted down some notes about the moving process:- 1. Inform provider that I will be leaving when contract expires on May date giving 31 days notice 1a. Send back equipment 2. Cancel D.D with bank 3.…
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EE Broadband has suddenly become very unstable after years of it running so smoothly
I've been with BT, and then EE, for well over five years. For years, the broadband ran perfectly. We had high speeds and the internet would rarely drop. However, since early February, it has started randomly dropping, slowing down, and some websites become inaccessible at times. According to the Windows troubleshooter,…
