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Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

Incorrect Broadband Charges
In December, I called BT to inform them that I was cancelling my direct debit (I was not in the contract period and was rolling month to month). I received an email from CRS (debt collectors) recently informing me that I owed BT over £160. I hadn't received any notifications from BT at this point. After multiple hour-long…
How can I get around new openreach 1 line only restrictions?
I tried to get a better deal with my provider BT but they told me that because I have 2 lines they could do nothing for me without moving to one line. And, that it would be the same if I went to any other provider that used open reach. That only leaves me Virgin. I have a household line and my husband has a line set up…
Sky Haggle
Morning all We have sky tv essentils, a q box and multiroom and sky ultrafast broadband. We have had several issues with the broadband and last night was getting according to speedtest 30mbs. We pay for ultrafast 100 to the property. Sky argue we have too many devices attached but wont say how many is too many. Bill is…
Virgin worse deals for existing customers - renewal dance time
I'm currently doing the renewing contract dance and had a polite but incredibly unhelpful CS rep on the phone. I'm currently on M250 Fibre Broadband only (no phone no TV) and due to poor speeds and drop outs and doing some work from home was interested in upgrading to a better deal My Current package is £30.46 a month…
Vodafone house move hell
2 weeks before move booked vodafone to switch over broadband. Not helped that the current owners for some reason unknown to themselves decided to cancel my order somehow (even though it was for day after we moved). Anyway, been there a week now, and I keep doing new orders with vodafone and 4 times now they've had…
Broadband and landline package for vulnerable elderly person with council emergency alarm
Have an elderly parent who lives on her own. She has an emergency pendant alarm supplied by her council and is in an area with very poor mobile signal - so cannot rely on mobiles if there is a power/internet outage. She is currently with Sky and is on their international extra landline package - as she has friends and…
Sky broadband, new customer
I need to renew my broadband as my contract ends soon. I just did a price comparison and sky is cheaper than renewing with my current provider. If I switch now will I get hit by a price rise in April as it will be a new contract starting in March? It would seem very unethical to do that?
Virgin renewal good or bad?
Hi Folks Is this a good deal? Old deal - 250 bband, basic TV and weekend calls. £31 Renewal deal - 125 bband, basic TV and anytime calls (we don't use landline, just for backup) £41 Thank you
Cancel BT contract
Is there any way to get out of a BT contract without paying the very unreasonable penalty charges?At the moment we are about two years into a five year contract for Broadband and Cloud Voice but BT want over £2.5k to let us out of the contract.
Broadband for intermittent usage - 4G?
Wondering if this makes sense: ditch an existing expensive VDSL line, and replace it with a 4G modem/router on a 2GB cheap monthly data sim, then just buy a 30-day 'unlimited data' add-on when I'm actually on site? Inherited a house, but it needs a fair bit of work doing before we sell it on. I'll only be there for 3 weeks…
Toob Broadband
Hi, Anyone here got any experience with Toob Broadband? Thinking os switching.
Broadband Adv
I am currently on EE legacy broadband before they merged with BT. I am currently paying £30pm. EE is currently doing £25.99 per month price plan will not change until April 2026. I am not sure if I go with EE or another provider. Looking for feedback on: Vodafone Broadband similar spice but also comes with cash back. Any…
Leaving SKY
I'm mid contact and they have removed Eurosport from as it's merged with TNT sport as a paid for subscription. Can I use this change to cancel my package without penalty?
Trouble with comparison sites - are any truly accurate?
Hi, I'm shopping around for replacement broadband. I'm going to comparison sites - and they are all showing fibre broadband as being available here. I'm in really rural Scotland and we don't have fibre here, only copper wiring I can't be bothered to go though the application with everyone individually to see what's…
Do I need home broadband?
My TalkTalk contract is coming up for renewal, was paying £24 a month they want to put it up to £34 increasing with inflation plus 3.7% in April. FTTC 35Mbps. Looking around at other deals it all looks a minefield with contracts which change price mid term being the norm and some with vague "price may change during…
2 providers?
Set-up a new provider (One Stream) 30/01/25 - activatcation date was meant to be 19/02/25. Email from current provider (Now) confirming. Due to issues not knowing about this new fibre line I needed the BT Openreach enginer, all done today and working for One Stream. However Now TV is also still running. My account says…
Broadband with failover?
Any help how to go about choosing broadband supplier but will require some form of backup connection.Not just for Internet connection but also to use VoIP phones, however phones are business critical so need some form of failover if the broadband connection is down.Quick search suggests there are a few suppliers offering…
Gigaclear, £51pcm existing customer, only £19 for a new customer
As above, we've had Gigaclear in our village for a couple of years now and its been great. We originally signed up and had a long wait (3 years) until enough people had signed up to warrant the installation of it. Currently paying £51 pcm for a true and very reliable 300mbps. Come to the end of my contract and its still…
Gigaclear "It's extremely unlikely that the price will increase mid-contract"
Words from the rep when I placed the order in Sept last year. Well, he was right. £19 to £21. Every little helps.
Why is BT punishing me for being a loyal customer
I've been a loyal BT Broadband and landline customer for over eight years, and my contract is now up for renewal. However, the deal I’m being offered is terrible, both on BT and the new EE packages. BT won’t offer me any discounts unless I either remove my landline or get a new landline number—neither of which is an option…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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