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One Touch Switch with a different bill payer (Be Fibre)
We're looking to change broadband to a new provider, likely Be Fibre, and ideally would like to use the One Touch Switch service to make it as smooth as possible. But we also need to change who will be paying the bill, so would that cause issues when switching using OTS? Additionally, if anyone has any feedback on how good…
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FTTP monthly Contract?
Is there any broadband company that has monthly contracts for FTTP broadband? My area has just been upgraded to FTTP and I want to try it to see if it is better than Virgin Media as I am still under contract to them but I want to get it installed before I cancel Virgin Media at the end of my contract if they don't reduce…
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FTTP + copper phone line, any reasonable options?
Hi, I switched over from Virgin Media cable internet to Plusnet "full fibre" when it became available in my area, then switched over to Vodafone when the initial deal ended. Renewal time is up again and Vodafone are quoting me £25 higher renewal price per month than other providers (e.g. YouFibre). I'm trying to find a…
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BT bb not working
Nearly a week bt bb and digital voice not working. An engineer came still not working. Checking fault status, it says fixed which is not true. Phoned again and going through the process again and he thinks a new hub might solve the issue.Am loss without Wi-Fi.
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Advice on Internet
My MIL(Pensioner) has just cancelled her Now TV, the contract ended and the new price was to going to be nearly double, in the 18 months that the MIL was with them, she never watched any of the Now TV, she never watches Netflix or Amazon, does not use a Laptop or any other items that connected to the internet, the MIL only…
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EE broadband and tax packag
What a nightmare, not happy with sky glass but wish I’d stayed. Ee to install on 10 march 2025 dud not turn up. That day but took my broadband payment of £ 72.26 which should have coincided with Ee package. But alas no after long phone calls to Ee over the week I eventually got an engineer to come on sat 15th. So they take…
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Switch Order
Hello, Has anyone had problems with cancelling a switch order? I tried switching from TalkTalk to Vodafone and it fell through, Vodafone cancelled the order and have told me several times that they cancelled the switch order they raised with TalkTalk. I also got an email from Vodafone confirming the cancellation of my…
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Using 4G USB Modem as backup for Virgin Media broadband line
I'd be grateful for any experiences people have had with ensuring continuance of broadband service should a Virgin Media FTTC coax broadband-only (no TV or phone) line fail. I have a Draytek router (following my VM SmartHub 3 in modem mode) which would allow the connection of a 4G USB modem (such as the Huawei E3372-325 or…
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Full Fibre Question
I have Sky Superfast broadband currently but noticed their price for full fibre is cheaper. So here is my question… I live in a terraced house. The connection for fibre has been added to all of the houses in the street at the front. However my main telephone line comes in at the back of the house ( the telegraph pole is…
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BT offering upgrade to EE mid contract
I had an email from BT advising they have joined with EE to provide broadband and to see what upgrade deal I can get. My contract is a 24 month one expiring in 9 months. I’m paying ~£75 monthly for a 900 Mb package which I’m happy with. Following the links the recommended upgrade was to EE’s full gigabit option at £81.99…
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Rates given on MSE search not actually on the suppliers site
Hi Just used the MSE tool for Broadband comparision. Amongst the results it gives this: However when I follow the Get Deal link it is nowhere near that price. Am I doing something wrong?
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New fibre VOIP provider - outgoing calls ok, but not incoming.
Hello!Mil just changed from BT fibre to Vodafone - twice the speed, and 2/3rds the cost. 'One-touch switching' was mooted, but we were advised it could take a day - ie told to swap routers before 8am, and it'll be running by midnight. It wasn't.After nearly 2 hours 'holding' and subsequent chat with Voda technical the next…
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Full Fibre
I am new on here and am looking for some help or guidance from anyone experiencing similar issues please. On my postcode there about 12 properties, 4 of which have fibre 8 which do not. I am going round in circles, I have contacted my provider EE "no sorry you can't have fibre it is not in your area" It is and it goes…
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Would MSE assist with Broadband offers promoted on here ?
Hi all, I took out a new Broadband contract with Vodafone at the beginning of Nov 24. It was for the "150" service, £26 per month, and i clicked thru from the MSE link.I was supposed to be getting a £90 giftcard ( after 120 days ) So i chased up Giftcloud, sent them details as they requested, looks they are having some…
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Three 5G broadband “unavailable” despite having a 5G mast on my roof
Morning, I’d like to move to mobile broadband as fibre to the property isn’t available here, so I have no high speed options. 4G speeds are absolutely awful, averaging below 20MB/s. I recently had a Three 5g mast installed atop my property and my mobile data speeds are now just under 1GB/s. My neighbours got Three 5g…
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Leave/Transfer Virgin Media
I'm currently going through a divorce. My ex-husband will remain in the marital home and I will be moving out. We renewed with Virgin Media a few months ago before we knew what our living arrangements would be (mistake!). The contract is (only) in my name. I could take the service to my new address (for £20 fee) but its…
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Zen Price for Life terms
Can anyone help with this one please? I'm trying to find the original terms and conditions for the Zen Internet Price for Life from the year I signed up (July 2020) I can find the terms and conditions For customers who entered a contract before 31 May 2022 here:…
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BRSK
I am in touch with a salesperson from BRSK who called at my door and left a flyer. He says that IF I leave my talk talk broadband and phone contract early and pay their leaving charge/s BRSK will gift me £150 credit so that I would not pay their monthly fee for quite some months. They also estimate that I will have saved…
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Openreach - slow to fix
I am hoping someone can tell me where to go next or who to complain too! On the 16th Feb a drunk driver hit the telegraph pole that supplied our fibre broadband, as it was leaning into the road they took it down the same day. Open reach did not notify Sky who we are with, we did that ourselves. After 3 weeks they finally…
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24m contract, only one price increase
My current FTTC BB & phone contract expires this month (mid-March) so I was thinking of letting to roll over onto the out-of-contract price for a couple of weeks so the annual April price increase came later in my contract period.I was pleased, however, to see that if you switch in March you aren't necessarily charged the…
