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Switch Order
Hello, Has anyone had problems with cancelling a switch order? I tried switching from TalkTalk to Vodafone and it fell through, Vodafone cancelled the order and have told me several times that they cancelled the switch order they raised with TalkTalk. I also got an email from Vodafone confirming the cancellation of my…
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Using 4G USB Modem as backup for Virgin Media broadband line
I'd be grateful for any experiences people have had with ensuring continuance of broadband service should a Virgin Media FTTC coax broadband-only (no TV or phone) line fail. I have a Draytek router (following my VM SmartHub 3 in modem mode) which would allow the connection of a 4G USB modem (such as the Huawei E3372-325 or…
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Full Fibre Question
I have Sky Superfast broadband currently but noticed their price for full fibre is cheaper. So here is my question… I live in a terraced house. The connection for fibre has been added to all of the houses in the street at the front. However my main telephone line comes in at the back of the house ( the telegraph pole is…
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BT offering upgrade to EE mid contract
I had an email from BT advising they have joined with EE to provide broadband and to see what upgrade deal I can get. My contract is a 24 month one expiring in 9 months. I’m paying ~£75 monthly for a 900 Mb package which I’m happy with. Following the links the recommended upgrade was to EE’s full gigabit option at £81.99…
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Rates given on MSE search not actually on the suppliers site
Hi Just used the MSE tool for Broadband comparision. Amongst the results it gives this: However when I follow the Get Deal link it is nowhere near that price. Am I doing something wrong?
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New fibre VOIP provider - outgoing calls ok, but not incoming.
Hello!Mil just changed from BT fibre to Vodafone - twice the speed, and 2/3rds the cost. 'One-touch switching' was mooted, but we were advised it could take a day - ie told to swap routers before 8am, and it'll be running by midnight. It wasn't.After nearly 2 hours 'holding' and subsequent chat with Voda technical the next…
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Full Fibre
I am new on here and am looking for some help or guidance from anyone experiencing similar issues please. On my postcode there about 12 properties, 4 of which have fibre 8 which do not. I am going round in circles, I have contacted my provider EE "no sorry you can't have fibre it is not in your area" It is and it goes…
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Would MSE assist with Broadband offers promoted on here ?
Hi all, I took out a new Broadband contract with Vodafone at the beginning of Nov 24. It was for the "150" service, £26 per month, and i clicked thru from the MSE link.I was supposed to be getting a £90 giftcard ( after 120 days ) So i chased up Giftcloud, sent them details as they requested, looks they are having some…
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Three 5G broadband “unavailable” despite having a 5G mast on my roof
Morning, I’d like to move to mobile broadband as fibre to the property isn’t available here, so I have no high speed options. 4G speeds are absolutely awful, averaging below 20MB/s. I recently had a Three 5g mast installed atop my property and my mobile data speeds are now just under 1GB/s. My neighbours got Three 5g…
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Leave/Transfer Virgin Media
I'm currently going through a divorce. My ex-husband will remain in the marital home and I will be moving out. We renewed with Virgin Media a few months ago before we knew what our living arrangements would be (mistake!). The contract is (only) in my name. I could take the service to my new address (for £20 fee) but its…
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Zen Price for Life terms
Can anyone help with this one please? I'm trying to find the original terms and conditions for the Zen Internet Price for Life from the year I signed up (July 2020) I can find the terms and conditions For customers who entered a contract before 31 May 2022 here:…
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BRSK
I am in touch with a salesperson from BRSK who called at my door and left a flyer. He says that IF I leave my talk talk broadband and phone contract early and pay their leaving charge/s BRSK will gift me £150 credit so that I would not pay their monthly fee for quite some months. They also estimate that I will have saved…
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Openreach - slow to fix
I am hoping someone can tell me where to go next or who to complain too! On the 16th Feb a drunk driver hit the telegraph pole that supplied our fibre broadband, as it was leaning into the road they took it down the same day. Open reach did not notify Sky who we are with, we did that ourselves. After 3 weeks they finally…
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24m contract, only one price increase
My current FTTC BB & phone contract expires this month (mid-March) so I was thinking of letting to roll over onto the out-of-contract price for a couple of weeks so the annual April price increase came later in my contract period.I was pleased, however, to see that if you switch in March you aren't necessarily charged the…
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Unknown new broadband provider
Hello, I found myself in an difficult situation. At the moment my internet provider is Onestream under a 24-month contract until 18/03/2026. Last Saturday 15/03 I got an email from Onestream saying I was leaving (no date when) and the link in the email was not working. I thought it was an error. Anyway I called them on…
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BRSK vs VIRGIN ONT
I have decided to switch my ISP from Virgin to BRSK. I understand FTTP vs FTTC, however, will a BRSK ONT have to be installed next to the ‘yet to be defunct’ Virgin one, or would BRSK engineers likely take advantage of where Virgin have already accessed my property. My thought is that they will need to make their own…
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Universal Credit and Social Tariff
Hi all, Sorry if this is the wrong place for this, wasn't sure. I am in the process of moving into a new property. I am in receipt of Universal Credit. I have contacted BT and accepted their social tariff broadband offer (Essentials, I think, £23 per month?). That was all find, unfortunately today I received a nil award…
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BT Renewal - Advice for others (maybe helpful for some)
Our 24 month contract was due to expire soon, we received an email notification as such of the price we are paying, would be paying for rolling contract and offers to stay. None were appealing nor competitive so were instantly dismissed. Upon doing some research there were many better deals to be had with other suppliers…
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Searching broadband deals which use existing phone line only.
How do I exclude those broadband providers which require a new set of wires brought in from the road. I want to search for deals which only utilise the current phone line I have from the pole. I've just had external wall insulation added and don't currently have a cable route through from the road, as this wasn't in my…
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BT Broadband - Re-contracted but still price increase fro m31st March?
A relative has renewed their contract in the past week, thinking they'll pay the new lower monthly rate with the next rise of £3 on 31st March 2026. They've now received an email advising them of increased charges for their broadband from the end of this month - is this normal or a mistake? They wasn't any mention of there…
