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Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

buy digital or have no phone?
A friend has been told he has to have BT digital and pay 3 times what he does now or have no landline? He does not use broadband now and doesn't want internet. He thinks it was BT that phoned him?
Landline conundrum
We still have a landline because hubby is disabled and doesnt manage well with a mobile. A few days ago I rang home and I could not hear hubby but he could hear me. This is happening whoever phones the landline. He can get a dialling tone and try to phone me but it seems you cant dial out from the landline. It is a BT line…
Plusnet increase CPI + 3.9%
I have just edited my post. Apologies - I think I misread the Plusnet email and thought my bill was increasing by 3.9%. I think it must be 3.9% and something else*: *"On 31st March 2025, the price for your Plusnet services will be increasing by £1.52 a month. This price change is in line with your current terms…
Pop broadband
Just wondering if anyone has experience of Pop broadband, is the router any good, speeds, fault fixing etc? Many thanks. 👍
Ping Rate Help
We live in a village in Somerset and get between 30-40mbps (ultra fast not available). Recently swapped to OneStream broadband, had multiple issues getting speed sorted. They say line is sorted now but my son plays Xbox. The ping rate now is worst it’s ever been and he can’t even play an online game. OneStream say speed is…
Broadband help
Ugh! I am hating broadband searching! We find a decent priced one and then are scared off by a couple of negative reviews! It's hard to know who to trust! Then I see ones that seem okay but then find it isn't available in our area! So are there any phone and broadband recommendations?I won't use TalkTalk as they were awful…
Move Home to cancel VirginMedia?
Is this a way to cancel VirginMedia without calling them on the phone and going thtough various people trying to persuade you to stay? I have hearing problems and hate talking on the phone. I will shortly be out of contract so if I contact Virgin Media online and tell them I am moving home to somewhere outside their…
Doing the Virgin Media renewal dance.
I always negotiate before renewal but today didn't go well. My contract is going from £54 to £91 a month. So I phoned and the first person offered me three rubbish deals. The most annoying being £77 for slower internet than I've got now. Asked to cancel and got a fairly disinterested guy from retentions. Best he could do…
Zen Internet - all mouth and no trousers?
I’ve browsed the forum for references to Zen, but now need to seek comments and advice on my latest experience. I’m afraid the narrative is a bit lengthy. We live in an area where full fibre FTTP is not yet available, and alternative fibre/cable providers are not operating. So all broadband providers apparently depend on…
My BT full fibre went live today - can I cancel and buy cheaper elsewhere?
I originally ordered full fibre from Vodafone several months ago. OpenReach came, said they needed to dig up the road, never actully did so, cancelled my order a few weeks later, and Vodafone said they will give me about £280 compensation - great! A couple of weeks later, I thought I'd try again, this time I ordered…
Credit check
Hi I don't post often but thought l would ask you opinion on my latest Broadband experience. I am trying to moved my Broadband (won't bore you with the ins and outs). So have been contacting various different providers - we have had internet l think since it began in the 1980's so a long time. We have only had a few…
EE Best Ever Price Broadband (Or is it?)
Just received an email with this add. So sign up for EE Best Price EVER in early March, and the price increases in the same month by £3.00 I get it, but many will be caught by this sleight of hand tactic.
BT & EE broadband – have you been moved ?
I’m paying a lot for BT broadband but I’m happy with the service and the support. I’m out of contract, but if I ask them to reduce the price they want me to sign up with EE,which I don’t really want to do, especially in view of the really bad customer service reviews. Has anybody done this ? If so, who then does what –…
BT text message about full fibre - I didn’t ask for it!
Has anyone received a text from BT saying you have booked an engineer to install full fibre and an open reach engineer has been booked? I have done no such thing! I am with BT, I have rang them and they told me I requested full fibre on 11 Jan, which I didn’t! The woman on phone said she can cancel the order to which I…
Copper switchoff and wayleaves
Hi, I wonder what Opeanreach is doing to ensure Wayleave agreements are in place and full fibre can be delivered ahead of copper switchoff? Also, can landlord companies prevent a new provider wayleave agreements for gigabit broadband if there is already another existing provider available? Thanks
Sky Broadband Renewal - if they dont honour price; hangup and call back in
Tip: if they don't give a reduced renewal, hang up and try another person. Detail: Called to get a better renewal deal. Despite all the love for being a customer 500meg was going from £35 to £53/mth Lovely conversation, was upsold the faster speed and wifi max - said I wanted to check it out and would come back. Checked it…
Virgin Media Failed Install. Now no Broadband. What are my Options?
VM came to install BB today but said they couldn't pull the cable from the pole due to an adjacent power line. This is despite them attending to do a site survey previously. They now plan to do another site survey tomorrow when my current provider (Vodaphone) contract expires. I had to cancel the contract manually as the…
Broadband Genie Reward Query
Hi All, I was wondering if anyone had any information about how to claim the reward mentioned in this broadband deal? I found the deal on the MSE website and the link took me to broadband genie where I signed up for the service with Community Fibre. After selecting an installation date and passing over card details I got a…
Urgh!! broadband help
Hi I turn to this forum as I am in need of some much needed advice as I am so confused with all these Broadband Companies, which to pick, has a good reputation and so on. I am currently with Virgin Media and my account is coming up for renewal really soon, I managed to get a wonderful deal before of £14 for an 18 month…
Virgin Media | Existing Customer vs New Customer
Hi all. Just wanted to ask for some guidance. I currently have virgin media broadband 350mb and pay £47 which I find is getting more and more expensive. There are deals for NEW customers much cheaper than this… how am I best dealing with this when I am out of contract in August. I can’t really afford to move providers for…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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