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Cancel Virgin Media first or get FTTP first?
I am currently with virgin Media for broadband and telephone and my contract ends in May where all the discounts I get end and my cost is going up by £40 from £55 to £95. I can now get FTTP so should I wait until my contract ends with Virgin and cancel in the hope that I can get broadband from them for £33 which I can get…
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Advice for Best Full Fibre (FTTP) product overall on Openreach
Trying to advise a friend who has got Full Fibre availability from Openreach and whose O2 Mifi contract is ending. Maybe this will help someone else also. The options HAVE to be Openreach FTTP providers. A non full fibre option is not an option. There are no other FTTP wholesale suppliers or alternative networks in the…
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SKY - "New Customer" only reward card & cashback?
Hi, I got off the phone with SKY after expecting to haggle but didn't get any kind of offers or changes. This was for the 500mbps at £32, just broadband no extras. I was expecting them to at least price match other providers. Will on the phone I brought up the reward card and cashback, that with those it would bring SKY's…
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Uswitch - Vodafone Broadband
My current plusnet contract is ending and i'm considering swithcing to Vodafone.Looked up Uswitch and offer for Full fibre 74 is £25 per month, £90 gift voucher, 3 month Amazon prime membership.I phoned up Uswitch as i wanted to query if i went through Topcashback to Uswitch and then Vodafone would i qualify for both the…
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Phone and Broadband for Parents
Hi, my parents have been shunted from SSE to Origin for phone and broadband (FTTC). They were vey happy with SSE but Origin seem to be hopeless - so they want to move. I think that if they do they will end up having to go to FTTP - which will be added trauma! They want basic broadband, a phone line and, ideally, paper…
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Cancelling contract after 30 days
Hi everyone, I was with Virgin for broadband, but after a big price increase, I decided to switch to Plusnet. My switch date was 21st February, and Plusnet gave me an activation date of 11th March. When the engineer arrived, he said he couldn’t complete the installation because Openreach needed to do some work outside my…
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Sky broadband cancellation cost.
I am mid contract with Sky and have just been notified of an above inflation price hike. Now I understood from Martin that in this case I could leave without any cancellation charge. Sky tell me that this is not the case so can anybody advise what the legal position is.
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ordering broadband through topcashback
I order Vodafone FF broadband and today wanted to cancel the order (within 14 days) the vodafone live chat agent asked why, so i told them i could get better deal on Sky via topcashback. He proceeded to tell me that if i had any issues with broadband i would have to get in touch with topcashback as they rent the lines of…
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Haggling with Virgin Media / retention deals
Haggling with VM after expiration of our current discounted price: So for M125 including (no longer working) landline it's going from £22 a month to £60.60 on 10th April. Online chat with customer services. Best they could offer was £30 for 24 months with £3/yr (10%!) price increases for April '26 and '27. Benchmark is £19…
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Quickline cold caller
Hi all we’ve recently had some broadband works in our area (we’re in a rural spot). I know openreach have been planning to upgrade the WiFi. We’re currently getting 32mb and on sky wifi max. Quicklime called tonight offering direct to property fibre and it was free while I was contracted to sky on a two year contract.…
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Has Vodafone £12 Social Tariff Ended?
Hi all, I took out the Vodafone "Full Fibre 1 Essentials" £12 Vodafone broadband social tariff last year and i went out of contract on 23/05/2024. After this date i have been out of contract and lost the social tariff discount of -£10 so now on £22/mth. Unfortunately i missed the email about renewing my plan when it was…
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OneStream double price increase
OneStream have added 28% to my direct debit this month. Here is their trick: - my contract says £17.95 for 12 months - but my monthly invoices say £35.90 less a promotional discount of £17.95 (not mentioned at all in the contract) The RPI+3% price increase has been applied to the first amount and not the promotion. However…
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Origin Broadband and phone price hike
I'm currently in contract with Origin Broadband for both BB and phone. I am mid contract and my current monthly DD is £38. I've received an email telling me they are increasing the monthly payment to £44......it's seems an outrageous price hike mid contract! Any Origin customers here that has received the same email?
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Moving from FTTP area to a part fibre area
I am moving house later this year, but need new broadband contract for 6 months or so now. Happy to have a longer contract if I can take it with me, but once my postcode is entered, I only get offered FTTP deals by providers. Am in an FTTP area, but am moving to a part fibre area, so can't take full fibre contract with me.…
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One Touch Switch with a different bill payer (Be Fibre)
We're looking to change broadband to a new provider, likely Be Fibre, and ideally would like to use the One Touch Switch service to make it as smooth as possible. But we also need to change who will be paying the bill, so would that cause issues when switching using OTS? Additionally, if anyone has any feedback on how good…
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FTTP monthly Contract?
Is there any broadband company that has monthly contracts for FTTP broadband? My area has just been upgraded to FTTP and I want to try it to see if it is better than Virgin Media as I am still under contract to them but I want to get it installed before I cancel Virgin Media at the end of my contract if they don't reduce…
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FTTP + copper phone line, any reasonable options?
Hi, I switched over from Virgin Media cable internet to Plusnet "full fibre" when it became available in my area, then switched over to Vodafone when the initial deal ended. Renewal time is up again and Vodafone are quoting me £25 higher renewal price per month than other providers (e.g. YouFibre). I'm trying to find a…
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BT bb not working
Nearly a week bt bb and digital voice not working. An engineer came still not working. Checking fault status, it says fixed which is not true. Phoned again and going through the process again and he thinks a new hub might solve the issue.Am loss without Wi-Fi.
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Advice on Internet
My MIL(Pensioner) has just cancelled her Now TV, the contract ended and the new price was to going to be nearly double, in the 18 months that the MIL was with them, she never watched any of the Now TV, she never watches Netflix or Amazon, does not use a Laptop or any other items that connected to the internet, the MIL only…
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EE broadband and tax packag
What a nightmare, not happy with sky glass but wish I’d stayed. Ee to install on 10 march 2025 dud not turn up. That day but took my broadband payment of £ 72.26 which should have coincided with Ee package. But alas no after long phone calls to Ee over the week I eventually got an engineer to come on sat 15th. So they take…
