Broadband & internet access

Tried on several occasions now over the last few days to sign up to a new Vodafone broadband contract as promoted by MSE, paying £23 per month, equivalent to £18.50 per month with £155 giftcard; despite being available in my area I get an error message every single time, requesting that I phone Vodafone - but then they…

Hi, A (large. well-known) water utility company's tanker knocked down a telegraph pole and disconnect our internet. This happened a week ago and Openreach say it will take up to another week or two to fix the issue. To get internet in the meantime, with the water utlitity company's agreement, we purchased a 5G router and…

I only searched on money supermarket for new BB as TT are moving to Utility warehouse and my contract is free to leave if I go before end on May. The thing is I was only searching and never completed any move to a new provider and TT have been phoning me about cancelling and they have now set up a new 18 month contract…

Ofcom brought out new regulations in 2024 on porting landline numbers but are the companies following them? I’ve decided to change my FTTP broadband and VoIP phone provider from EE after years of service with them to great deal from sky. My broadband switched phone works with sky number as normal but still no number change…

I've come to the end of my 18 month deal with Virgin Media. I've been with them for 20 years plus and for the first time I'm unable to negotiate a deal. I want to leave as the price is raising from it's discounted cost of £78 to £239 per month. I received the e mail notifying me that my contact was coming to an end on…

😎 Pleasantly surprised to get my broadband cost down from £69 to £27 a month easily after online chat asking to leave them. Was considering a move to vodaphone..…

I have FTTP Broadband with a digital voice line with Vodafone. If I change to Sky broadband with digital voice, on the signup page it asks if I have Broadband and Landline, or Broadband only. I want to keep my phone number, so do I need to pick Broadband and Landline or is that only for those switching from FTTC/ADSL? If…

I would really appreciate some help - I am usually quite tech and money-saving savvy, but my husband's death 8 weeks ago has knocked me for six, and I am really struggling to know what to do for the best. My late husband took out a 2-Year contract with EE for full-fibre 500 broadband and a landline phone in March 2025. The…

I’ve just had my Broadband renewal quote from EE. Again, it’s gone up quite a bit for the same service. With EE I have Broadband and a land line. The land line seems to add quite a bit to the cost of my Broadband and I’m not really sure I need it. I do have my GiffGaff mobile and never use any ‘minutes’. Would I be able to…

Can UK customers get Landline from one company and Broadband from another company?

Long story short, 6 months ago I signed up to BT full fibre 900 with complete wifi add on £10 per month can cancel 30 days notice, I have this in writing from BT on the contract. I phoned up to cancel the £10 add on, I was told this cant be done as its 24 month agreement. I provided the proof and their solution is that I…

I have been considering getting a social tariff broadband for a few years now, I hardly use the internet so I manage with mobile or visit a neighbour if I have something big to download. I saw the MSE Social Tariffs page and it seems that BT is the cheapest but I thought I would look into paying a bit more for a faster…

I'm trying to switch to Sky Broadband but it seems to take me through the entore process without letting me choose a landline phone package and just automatically gives me a payg package in the basket? I want an anytime call package Is there no way to select this or add it on? The only add on options in the entire process…

I have been telling my uncle and aunt to DUMP BT and get an MSE deal for ages but they have a unique household and are loathe to change suppliers despite obscene pricing. MSE deals for Fibre Broadband start at around £19 a month, well they are paying around £75 a month for Broadband and another £35 for Sports which only…

I have a phone call recording of when I signed up to Sky. I clearly said I didn't like the mid-contract price increases and the person on the phone offered 24 months no price increase and I accepted. Less than a year on and I get an e-mail saying they are increasing prices by £3 a month and gave me 30 days to call them to…

My BT broadband has gone up in price. It's now just over £40/month for broadband only. 300mb connection. Thankfully the contract ends in August because I'll be on my way at that price! Just now had a look to see what's out there on offer. MSE show Sky, YouFibre, Virgin, PlusNet all in & around the £20/month marker. Ok a…

I know it was just under one fifth of households towards the end of last year. We are still on our copper line and it's doing the job, on some retained deal from The Phone Co-op that hasn't motivated us to switch. I thought a line fault in February might have been our time, but to my surprise Openreach mended it after a…

Hello, First time here so bear with me if this is a mess of a post! I'm moving next week into my very first home and I have been trying to get on top of broadband ahead of the move I work from home 4 days a week so thought being proactive would be the best, especially with the time it takes for them to install it! I…

Has anyone had any luck when haggling with EE? Where I live, there are three fibre network providers: OpenReach, CityFibre, and County Broadband. After a lot of faff, Openreach finally managed to thread the fibre to my house. Now I'm more than happy with EE, but has anyone managed to haggle with EE when in the CityFibre…

Has anyone tried to leave Gigaclear? I was on a promo contract and now the deal has finished the price has shot up. I've found a new much cheaper provider who said they'd handle all the switching process, yet now it seems they can't as Gigaclear won't let new providers deal with cancellation and switching. As I'm out of…