BT Complete wifi add on issue, BT solution doesn't suit...

thaunit619

Long story short, 6 months ago I signed up to BT full fibre 900 with complete wifi add on £10 per month can cancel 30 days notice, I have this in writing from BT on the contract. I phoned up to cancel the £10 add on, I was told this cant be done as its 24 month agreement. I provided the proof and their solution is that I can cancel penalty free (and leave BT) or continue to pay the extra £10 per month.

The problem I have is I don't want to cancel, as the service is actually quite good but I do not need the add on, where do I stand? Do i have to go with their unsuitable solutions for their mistake?

MattMattMattUK

https://forums.moneysavingexpert.com/discussion/6666178/bt-complete-wifi-add-on-issue-bt-solution-doesnt-suit

Can you post the actual section of the terms and conditions that you are using to support your position? I suspect it might have been an option to cancel the add on within the first 30 days, not a rolling thirty days notice, but I could be wrong.

thaunit619

https://forums.moneysavingexpert.com/discussion/comment/81981352#Comment_81981352

nope, definitely not option to cancel in first 30 days

flaneurs_lobster

I think you just have to try again with the BT CS people.

I recently moved from a £68/mth contract to £28. First bill after move, £9. Second bill, £85.

Took a couple of calls but my billing is now correct.

My contract, however, is back to a rolling month by month, I haven't asked…..