Virgin media cost cutting

Sparkymark70

😎 Pleasantly surprised to get my broadband cost down from £69 to £27 a month easily after online chat asking to leave them. Was considering a move to vodaphone..…

Smith2001uk

New contract for 24 months?

Sparkymark70

Yes it is new contract. Do they have more flexibilty to offer better deals at start of a new month perhaps ??

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/81946142#Comment_81946142

I don't think so myself but there's a lot of myths about catching them at the end of the month or just as it starts as they have targets.

£69 was an horrible price, what speed is this and does it include landline as mine is coming up?

ybbon66

I did the same. It was £85 (1Gb line) about to go up to £95 - yes I know, I should have done something about it ages ago. I actually signed up for Vodafone for £37pm. Virgin came back and now I have a new 18 month contract, same 1Gb for £32pm, no change until 2027 and then it will be reduced.

I was out of contract.

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/81946674#Comment_81946674

Reduced?

Shoog

Don't be fooled by getting what looks like a large discount. Shop around. Compare with other providers not with the VM standard pricing - it's meaningless for comparison purposes.

I went through the various levels of customer support and eventually was offered a worse deal by retentions than was available in the renewal section of my account. Apparently different teams handle this - who cares!? I just want your best price.

Regardless, for me, I can get a better deal with another provider, so I'll be switching.

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/81950808#Comment_81950808

They all do that sadly, mine is coming up for VM BB and I'll be straight with them on my first and only call that I simply don't have the time or energy to call back, so it'll either be sorted there and then or I'll switch back to Sky. Which is the same tactic I used with Sky before switching to VM. Sky's "offers" were atrocious for an existing TV/BB customer of long standing.

Gonk1967

I personally think I've been very poorly treated by Virgin Media, we've been with them for 24 years and we're currently paying £72.50 per month for the Gig1 service (like other people have said, I should have sorted this earlier). I looked back over the last 7 years and we have paid over £5,500 (on average just under £66 per month) for their broadband service. Actually I'm quite angry with myself for not sorting this sooner. I called them and they offered to reduce it to £50 per month which I told them I was disgusted at considering that new customers can sign up for £33.99 per month month so I decided to go elsewhere.

Signed up to Vodafone 910Mb at £35 per month. I then get an "exclusive" offer from VM reducing from £72.50 to £56.50 !!! WTH? It even said it would be back up to over £86 per month after 2 years. No thanks.

Gonk1967

Glad to say the switch from VM to Vodafone went very smoothly, up and running in a couple of hours, not bad considering the pole he had to connect us to was 3 properties away.

Now saving over £43 per month 😊