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Sky really don't care about existing customers!
After 4 months of back and forth between Openreach, Sky and myself my fibre install was finally completed last week (the entire "install" process across the external and internal work took less than an hour in the end!) and trying to upgrade to a faster speed is so painful. There are some decent offers for new customers…
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Switching BB Providers - when to start the process?
Hi all, I'm nearing the end of my 24m Vodafone BB contract and want to look elsewhere. My contract was activated 12th June 2023, so presumably my contract ends 12th June 2025? I'll plough through the emails later for this. Question is: When I find a new provider, how soon can I start the switching process? I haven't done…
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Sky messing up broadband switch
As above. Supposed to go live with them on my already existing FTTP Plusnet connection on 28 April. Sky's router hasn't been dispatched and Open Reach have advised they wont activate any new connection fot me until 12 May (my Plusnet minimum term contract ends on 11 May). This has all in turn up ending end of contract…
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Barn Conversion Seems no internet available
I just viewed a barn conversion (I think it was done in 2017) where the Estate Agent claims that the property has full fibre availability. However, none of the main providers recognize this - running the address through broadband availability checkers, including the Openreach one, shows no availability of FTTP. Quite a few…
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BT Digital Voice woes
We have BT Broadband. An email came saying we must upgrade to Digital Voice. I accepted this and also upgrade from FFTC to
full-fibre FFTP on the same day (yesterday) 5th February. Openreach came and upgraded to FFTP in less
than an hour. Broadband worked fine,
although technically no upgrade since speed is still 75 Mb/s…
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How do I contact BT regarding a complaint
All I get is a link on my mobile and I want to speak to a person.I was left without BB and digital voice for nearly two weeks.I complained to BT as the first engineer who attended reported that the issue was fixed and closed the case and it was not.I had to raise another fault and it was fixed within a week. I raised a…
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Switch Process
My broadband is coming up for renewal in a couple of weeks and I'm probably switching, can I start the sign up and switch process before my contract ends as long as the switch itself takes place after the contract is up? Or do I have to wait until it's ended before I can do anything?
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Brsk in-contract buyout option - Leaving Virgin Media - Need advice.
Hi all, so I need some sound advice. I've been a Virgin Media user for like 20+ years now (since the days of Blueyonder) and I've wanted to leave for a while, but we've had to wait until this year before we had Brsk and YouFibre to become available (Sky, BT and others just don't have the internet speed we need). We've had…
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BT Digital Voice "upgrade" and house alarm system
BT have "upgraded" to Digital Voice in my area in March this year. My house alarm has the facility that should it activate, it would dial my mobile phone and tell me the house alarm had activated and even what zone the alarm activated on. I have been now told that with the digital upgrade although the alarm will still…
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Advice on sudden cancellation of contract
Hi. I’m after some advice on how to proceed. Planning to switch home phone/broadband from Vodafone to Sky on 7/5. All arranged and Sky promised to make all the arrangements with Vodafone. I’ve had no contact with Vodafone other than the usual “sorry you’re leaving “ and confirmation of the date. Yesterday, without any…
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Switching Away From Virgin Media (or staying)
I have a package with Virgin Media which is currently coming to an end next month. 250MB broadband, most basic TV package (with TiVo box) and landline phone (which we never use and seems to only serve to receive scam phone calls a few times a day). Been with Virgin for years and every renewal I play the bargaining game to…
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I'm ready to change from Virgin - Opinions on 'onestream' needed
I've seen mixed reviews on onestream, WHICH don't even have it as an option when looking at comparisons. Has anyone used it recently? We will be using it for catch up on our smart tv, Netflix and Amazon Prime films. Also our son works a couple of hours each day at home.
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Vodafone broadband at new property.
Hi all. On 28th March we moved property, we only moved 400 meters but to a Bungalow. At our old property I had four months left on a full fibre broadband contract. I contacted Vodafone who made arrangements with Openreach. It was ten days without land line and internet before they connected us. When I contacted Vodafone…
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TalkTalk billing after cease
This is a very frustrating one. A brief summary of the timeline* Contract end date: 15th March * 26th Feb: Initiated switch away to Sky. Completion date 12th March. Received an email from TalkTalk with cease date wrongly recorded as 26th Feb and estimating early termination charges. Followed this up and confirmed the…
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Broadband cable problem with trees
We have a Virgin bundle of broadband, TV and phone via an underground cable. I would like to save cost by dropping the TV and phone. We can get a good Freeview box for TV for a one off cost and the phone is rarely used by anyone but scammers. One option is to move to a new broadband supplier and I did place an order with…
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Switch from Virgin to Sky
Just a heads up, My contract with Virginmedia (Broadband, phone and basic tv package) ended in December, as a consequence the price went up from £42 to £65 originally was £39. After some research I decided to switch to Sky similar package but next level up tv + Netflix and Discovery+, price is £39, so saving £26 a month.…
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April Price Increase
I was paying £25 per month up to April and with a 6.4% increase expected it to rise to £26.60 however it has gone up to £28.84. When I queried this they said my actual bill was £60 with a £35 discount and the 6.4% is applied to the £60 and the £35 discount stays the same. They say that it is in the contract and so is…
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Success with Renewal Hyperoptic
Just wanted to share a quick success story for anyone else negotiating their broadband renewal with Hyperoptic. I was coming to the end of my 12-month contract on their 50Mb package, paying £27/month. When it came to renewal, they offered me 50Mb at £29/month (a price increase), or 150Mb at the same £29 — but no real…
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Sky Broadband, Community Fibre or another company - advice needed please
Hi, I need some
advice on which broadband service would be best for me please. I have just finished
my contract with Virgin Media and the bill has shot up to £72 p/m. It has been really
slow for months so I want to move to a faster, guaranteed speed. I’m a VIP customer
with Sky so they’ve offered me a 24 month contract for…
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Non receipt of e-mails/late receipt of e-mails
Like many others I subscribe to the weekly MSE e-mail. Some weeks I do not get the e-mail at all, some weeks later in the week eg Friday. I checked with MSE that I am still subscribed and they said it's probably my e-mail provider and suggested my in box was too full. I have deleted almost all of past e-mail and yet still…
