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New Open reach box 10cm X 12cm required on house
In 2019 I was with Vodafone BB on 74Mb (speed was good ~71) and left them to move to Virgin in 2022. I signed up with vodafone today on 74Mb again. I wasn't expecting any 'electric' work to be required, I simply intended to plug in the new router to the BT/OR point. I have a text message from openreach saying: They will…
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Can broadband providers install their infrastructure in apartments without a wayleave agreement?
Hello, Very nice to meet you all :) I live in a block of 6 apartments and I am the leaseholder (and mortgage payer) of my apartment. Last year, I came home to find ugly white boxes had been drilled to the outside all 6 apartments in the 'common parts' and an awful 9-foot white plastic strip outside my property which looks…
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Broadband issues
So my current ISP is BT where I get Part Fibre Up to 75MBPS speeds (Normally get 30-40) BT TV TNT Sports (HD) Sky Sports (HD) Netflix (4K) my price was £99 a month then £112 now gone up to over £140 as contract run out too expensive want to reduce it! the issues is I have been trying for the last 2 years to get FTTP full…
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No broadband installations
So I had BT fibre until a few weeks back. I cancelled it as house sale fell through the new house only had virgin media. So now I tried to read BT, tried Sky virgin nobody can install it before 3 weeks. How can it take so long so I got a sooner appointment cancelled BT. This flagged up on utility warehouse system so they…
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Broadband Contract and Switching.
Hello With an energy contract, you can switch to a new supplier, within the last 7 weeks without facing an exit fee. Does the same or similar happen to Broadband Contracts ? Thank You (Removed by Forum Team)
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Broadband and mobile price hikes 2025
Millions of broadband and mobile customers will see their bills increase this spring. Depending on your provider and when your contract started, your bill could rise by the rate of inflation plus a percentage on top, or by a specified amount in pounds and pence. Here's what's happening... Read the full story: Broadband and…
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changing over
was with BT wanted a upgrade as speed was slow, the only upgrade was to EE was switched over in 2 days well im not too happy with the service and wanted to change, virgin are doing 130+ mps for same price so i tried to change now EE are saying theres a cancellation fee of over £100, i wasnt sent a new router or anything…
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Talktalk full fibre fiasco
I am on TT Fibre 65 and decide 2 weeks ago to upgrade to the full fibre package. Contract and price agreed over the phone and explained my needs clearly (i.e. voice line etc) Contract received - included extra charges. Got this sorted after further phone calls. Received an Eero TT router - read about and it it has no port…
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Our new Broadband Haggling guide - please share your feedback
Hi all, we have a new Broadband Haggling guide, and we'd love to hear your feedback. Just click reply below to share any info. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide. Thanks for your help, MSE Nick
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Cityfibre based ISPs
We're currently out of contract with EE but they've started charging us well over £40 pm for a very basic service. There have been many technical issues with the lines coming into our house and EE cannot offer us an upgrade. Various engineers have recommended that we switch to Cityfibre. We need to move and downsize our…
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GiffGaff - free £100 to trial full fibre at £10 per month
Limited to first 500 applicants https://www.giffgaff.com/broadband/register-interest?sv_campaign_id=78888&sv_tax1=affiliate&sv_tax2=&sv_tax3=Skimlinks&sv_tax4=nottinghampost.com&sv_affiliate_id=78888&awc=3599_1745929780_c4ce6bedc9533113b0ca3f46ca2669ba&_ms=234&_msd=Skimlinks&xid=78888
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Moved house STILL no Sky Broadband
Hi everyone I really don't know what else to do. I had a Sky Broadband Contract with my previous address. I notified Sky that I was moving house on the 25th March (this conversation was only a few days before I moved on that date, so not much notice I know but that was when I knew I was moving on that date). They said that…
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Box Broadband/Community Fibe Exit Fee
Hi All, I took out a 24 months contract with Box Broadband (now part of Community Fibre) in August 2023 with the first 12 months free. At the time I was worried that I may move to a location in the next 24 months which they do not cover, but I was re-assured by two sales people and customer services when I called that…
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Box Broadband change T&C to allow CPI+2.9% price escalator - For information
I suppose this was to be expected. I thought a 24 month contract that didn't mention this would mean that I'd get 24 months at the original price and THEN the rise, but it seems not. My free deal ends in April 2024. It's still the best deal in town form me and not available from anyone else even for more money. Box…
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Surprise VM great renewal offer
Pleasant surprise today, I logged onto myvirginmedia and it randomly offered me a great deal. It said I was out of contract (pretty sure I have 6 months to go but hey) and I could renew 125mb for £14.50 per month ( down from c. £21 ). Contract has been accepted. In case it helps anyone may be worth checking myvirginmedia…
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ISP recommendations: Internet access AND keeping your landline
Hi All, Thanks for any advice in advance. We are with Plusnet and have only recently welcomed the arrival of faster internet arrive at our village. At present our uploads are about 10Mbps. We would like to purchase a faster broadband subscription but we also often make calls to elderly family in Europe. We would like to…
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No broadband providers to switch to.
My mum lives in a rural location and has BT for her phone line and broadband. I have checked her availability to switch and all the normal providers come up on uswitch, go compare etc but when you click through to any of the providers it says they can't offer broadband to her address. I don't understand why, there is no…
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Mum charged for broadband which she doesn't have
Mum took out landline contract initially with the Post Office. The package included broadband which my mum doesn't want or need it was then bought out (?) by Shell and finally is now with TalkTalk. Each month her account is charged for landline costs and broadband with charge for broadband duly deducted. Each time her…
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Pop telecom check your bill!
I have just noticed that pop telecom added router assurance and hybrid assurance to my bill, this was after 5 or 6 months. When I rang to query and ask why my bill had increased, at first I was just told it was assurance, I asked why it been added, was told I could ask for it to be removed from the next bill, I pointed out…
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Virgin.net account
I was contacted in November last year that my virgin.net email address will be cancelled and deleted. To this day the email address has not been cancelled and deleted, even though I've requested it several times via my communication with their cusotmer services. I've been complaining to Virgin for nearly 6 months now. Each…
