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Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

Virgin Media harrassment
I am eighty years old and trying to cope with grieving my late husband and am at my wits end with Virgin Media harassing me over an unpaid but cancelled bill I am at breaking point with worry. Can Martin help me PLEASE !! I had Virgin Media threatening me. My late husband had Virgin on the tele..I wasn't interested. When…
End of contract help please
Hi, hope someone can help I am with Vodaphone and my contract ends on 20th Feb. I am a basic user and looked at cheaper deals and can see swapping to EE 5g would save me money. Do I have to wait until the 20th to swap. Can I put a date to change? Do I need to give 30 days notice? Also I got fibre when I changed to…
Getting FTTP Installation options
I'm probably going have to bite the bullet and move from my FTTC provider to full fibre but was wondering how much leeway I have in where the incoming fibre will be installed. My fibre will come via the telephone pole and currently my copper line comes in from the drop cable at the front into the front corner in my living…
Now - can't choose switch date?
Hi I'm looking to switch broadband to NOW but I wanted to switch on a specific date (the day after my current contract ends) Clicked through on the website, which took me to SKY's website, to try and order and it just gave me a date which was far too soon (contract ends 2nd week in March, date given was less than 2 weeks…
Virgin Media; I've given my 30 days notice and would like the deal for new customers?
Hi all, I rang VM as I was out of contract and needed the new deal offered on MSE (£23 per m onth equiv). They offered me 3 seperate prices through 3 different agents and all were a lot more than the current deal offered. My notice period ends 16th February; Can I get the new deal now while in notice or will I have to wait…
Broadband early disconnection fee
Switched from Sky to Virgin for broadband in January. The day after the Virgin broadband router arrived we went on a two week holiday, never taking the router out of the box. Arrived home two weeks later and connected up to Virgin. decided that Virgin wasn’t the right fit for us and went back to Sky. Virgin are now saying…
Full Fibre with Free calls?
Are there any Fibre broadband providers offering a free calls service? I'm currently on a VDSL service with Now Broadband which did offer free anytime calls but now is just PAYG but if moving to full fibre don't you also have to pay an extra monthly charge just to have a calls service, whether you make calls or not? I'd…
Wait to negotiate new broadband deal?
My broadband provider is Sky and I pay £31.50 for Superfast connection. I am out of contract and have noticed this price is increasing to £34.50 in April. They are currently offering the same package to new customers for £26. As many of the companies are increasing their prices in April would it be best to wait until then…
Sky BB Price Rises 2025
Sky have announced their price rises for this year, mine is up £3 per month. Look at your future bills on the app to see your bill after April.
BT: Agent's advice in order to avoid ETC legit?
Odd one this and I wonder if anyone has had something similar. I have BT Fibre 500 and still in contract. I will be moving soon to somewhere that doesn't have Openreach FTTP yet. The best they can offer is 26 Meg. It's a virgin area so my plan is to go there and pay the ETC to BT. However the BT Home Move agent talked me…
Is there a way to test whether my internet drops?
As the title says. I've seen a few online tests for stability but wondered if anyone has used them, what's recommended and what's to be avoided. I have full fibre (150mb/s), so it should be reliable but would like to check and identify any drops for work purposes. Thanks.
broadband
Can someone tell me please if i leave a broadband supplier when contract is finishing because of a so say 60% increase because discount is finishing (customer for 12 years) can i use a comparison site and get the much cheaper price that is being offered with that same company.
Virgin media keeps dropping out but stuck in a contract!
We switched from BT to virgin media about 6 weeks ago. Ever since, broadband has been constantly dropping out when watching streaming services and when on my phone, switching me to mobile data and using all my data! I've contacted virgin media and they give some spiel about how cordless phones can disrupt the signal etc…
Connect Telephone
I signed up Dec 2019 and used it fairly regularly but not that frequently. They took payment every few months by Direct Debit, No probs. Then I tried to make a call, using the usual 0808 1703703 number, but got a recordrd message that my bank had cancelled my direct debit mandate! Went into my bank, they appologised and…
Sky offer reverted to full price months before contract end!
Hey guys I had a Sky broadband offer confirmed in July 2023 for GBP 25 for a period of 18 months. But after a few months (specifically after our house move in Dec 2023), it was automatically reverted back to full price of GBP 43 and this amount was being deducted for the remaining of the contract period until today - the…
Any thoughts on Three 5G only (no landline) broadband?
Totally fed up with our local Vodafone BB over our contract time - advertised as 60mb but often down to 15 or 30 - had numerous engineer visits and temporary fixes but always dropping out, intermittent, super slow... However, we have really good 5G here and this morning I'm getting over 200mb - crazy fast. Thinking of…
BT refusing to give itemised broadband final bill
I left BT Broadband in November because the speed was awful and they refused to compensate me for it. This invoked a penalty for leaving early. Signed up with Sky Broadband who said they would make a contribution of £100 to the £166 early leaver charge. BT's final bill was not itemised and despite three phone calls they…
Changed provider enginner?
I jusy changed provider from Now to One Stream Now Super Fibre (52.7-58.5 Mbps) To One Stream Supreme Full Fibre 80 I just had email saying about an enginner visit, logged into my account: 06/02/2025 PM - 1pm to 6pm Why would I need an enginner? I have been changing my broadband provider each time my contract finishes -…
Sky won't let me use MoneySavingExpert link to save money. Is this fair?
So I tried to sign up for Sky Broadband & TV by using MSE's price comparison checker and picking a deal that offered a £100 voucher. Halfway through the process of signing up the webpage informed me I couldn't go any further online and had to ring them. I rang them and they said "we have found an (Sky) account associated…
Old broadband provider still charged after switchover
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MSE News

Is now a good time to fix your mortgage or should you wait? Brokers answer as rates continue to fall ahead of expected Base Rate cut
Interest rates on fixed mortgage deals have continued to be cut ahead of this week's decision by the Bank of England on whether to change the Base Rate. But will fixed rates move much further – and should you fix now or wait?
Fixed-rate mortgages continue to fall ahead of expected Base Rate cut – so do brokers think now is a good time to fix?
Interest rates on fixed mortgage deals have continued to be cut ahead of this week's decision by the Bank of England on whether to change the Base Rate. But will fixed rates move much further?
Martin Lewis: How to call your bank by dialling just three numbers
How to call your bank by dialling just three numbers… simply dial 1-5-9. Then you know it's legit. Watch MoneySavingExpert.com founder Martin Lewis' video below, which explains it. And please share – the more people know, the fewer will be scammed.
Martin Lewis: How to call your bank by dialling just three numbers – as 'anti-scam' phone number called over a million times
One million calls have been made to the '159' anti-scam phone number since its launch in 2021, new figures reveal today (Wednesday 30 April). MoneySavingExpert.com founder Martin Lewis – one of the well-known faces most used in scams – explains how to call your bank by dialling just these three numbers.
Martin Lewis: How to call your bank with just three digits – as 'anti-scam' phone number called over a million times
One million calls have been made to the '159' anti-scam phone number since its launch in 2021, new figures reveal today (Wednesday 30 April). MoneySavingExpert.com founder Martin Lewis – one of the well-known faces most used in scams – explains how to call your bank by dialling just these three numbers.
Revealed: Holland & Barrett's supposedly cheaper 'Subscribe & Save' often costs more – it's promised a review after our investigation
Holland & Barrett's 'Subscribe & Save' scheme claims to offer regular shoppers "the best value" – but it failed to do so in the majority of cases MoneySavingExpert.com checked over a five month period. The retailer has now promised to review the scheme after our research found it was often more expensive.
Don't get your passport by post – 360,000 paid more than needed last year
If your passport is due for renewal, apply online if you can – it'll save you £12.50. More than 7 million Brits did just that last year – but over 360,000 missed out on savings by using a paper form instead, MoneySavingExpert.com can reveal.
Sainsbury’s Bank customer? NatWest takes over this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Chase customer? Check if you can get its newly boosted 4.8% easy-access saver
If you've got a Chase account, check if you can boost your easy-access savings to 4.8% – made up of a 1.8% AER fixed six-month bonus plus its standard 3% variable rate. Chase says over 2 million customers can get the boost, which would top our normal savings tables if it were open to all, though it's beaten by the top easy-access cash ISAs.

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Broadband & internet access

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