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BT double price increase
I'm out of contract with BT . I have a broadband package that includes line rental (pay as you go) The email I was sent announcing their price increases says £3 increase for broadband package and £3 increase for Pay as you go. Total increase £6 my question is, if my broadband package includes the line rental, why am I…
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You Fibre claiming my Virgin Media service will decline, so I need to sign up with them
I got home from work in the evening & had been back for only a couple of minutes when a cold-caller from You Fibre knocked on my door. I'm autistic & sometimes cant process lots of information quickly, especially if I'm tired, so I can't remember some of the details but it was to do with Virgin Media planning to change how…
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Rural Internet - would a Wi-fi Extender help?
Hi everyone, thanks in advance for any help you can offer. Last year a phone engineer came to the house as I had some issues with the landline and broadband. He commented that outside on the street the signal he could pick up for internet was about 100 times what was available in the house and asked if this drove me mad, I…
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Virgin Media - extension of discount
I’m over a month away from my existing deal finishing and VM have offered to extend my current deal by 12 months, presumably subject to the April increase. Does anybody know if this locks me in for another 12 month contract ? Edited, Their email says “We've extended your discount for 12 months” Prices will increase every…
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BT Essentials
Hi, I previously signed up with a Vodafone social broadband package that has now been hiked. I originally was going to go with BT essentials, but pip was not inclunded, and the front page stated "Income based Employment And support allowence,I am on new style ESA. Returning to the page today, I noticed it stated just…
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Deals not honoured
I tried to take the offer from Vodafone broadband for £21.50 via the email from MSE and it directed me to Vodafones site and the same offer was £27 a month. What is the point of these offers if they don't exist?
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How can broadband providers justify annual price increases ?
I have been shopping around for broadband providers and have noticed that a lot of them state an annual price increase of about 15%. eg. BT £4 per month each successive year. How can they justify that amount given that UK inflation rate is much lower?
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Holbeach Cable theft, any contact from BT?
After a major cable theft (2km) in mid-January from a rural area outside Holbeach Lincs., we were among 2500 premises without phone or broadband for 5 days, some were out of contact longer. Original calls to our provider, BT, (for which we had to drive out of the village to get a mobile signal) were met with automated…
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Is there a best time in the year to switch broadband provider or stay
I am currently out of contract with EE for my broadband services. I am inquiring whether there is an optimal time of year to consider switching providers or negotiating a more favorable deal. My current monthly expenditure for broadband and phone services is £38.
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The total cost of BT
This is kind of ancillary to my previous question BT have offered me Fibre 2 for £27.99 and Unlimited Minutes for £12. Am I correct that these are unlimited landline phone minutes ? Is there going to be any other hidden cost such as line rental ?
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Is BT correct ?
I currently use BT for landline only and Plusnet for Broadband. BT have just sent me a letter claiming that "you can no longer take broadband and landline from different providers" due to digital upgrade. ". . . you'll need to switch to BT Broadband etc etc" Is this true or is it a sales pitch?
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Why can't Email Addresses be portable?
Hi I'm a Newbie to this Forum and I'm seeking some help in connection with Email Address portability. I realise now that they are not portable but why? At one time, Land Line Phone Numbers and Mobile Numbers were never portable. As times have changed, they have now both become portable. Why can't Email Addresses follow…
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Customer retentions.
Hello, I recently contacted EE to inquire about a more favorable broadband package for my parents. After the EE representative provided a price, I requested to be transferred to the customer retention department. She then stated, "This is customer retention." I am now wondering how one can verify the veracity of such a…
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Virgin Media bundles
I took out an 18month virgin media broadband and TV bundle for black Friday 2022. Its due to come to an end. I currently pay £38pm but it is due to explode to >£180pm for the package I have (virgin TV with all Sky Sports and BT Sports), netflix, disney plus. Clearly I don't want to pay the £180pm. When is the best time to…
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Money Expert Wi-fi speed scam?
I was recently visited by the notorious "Money Expert" crew saying that neighbours have been complaining about poor internet speeds and could they "test" my wi-fi speed. They seem to have an app on their phone that did this but I believed that you could not test wi-fi speed without logging on to the house wi-fi with a…
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Starlink UK Introduce £35 Month 100Mbps Satellite Broadband Plan
Report on the ISPreview website. Makes this a far more attractive offering where conventional broadband connections are problematic or even as an everyday solution? https://www.ispreview.co.uk/index.php/2026/01/starlink-uk-introduce-cheap-35-100mbps-leo-satellite-broadband-plan.html I had no idea that Starlink had 9,500…
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Upgrading from FTTP, few questions
Finally about to put the request in with my ISP to upgrade from FTTC to FTTP. From what i can gather it does work quite differently to ADSL/FTTC so just a couple of queries 1 - I understand with FTTP it either works or doesnt, and the speed coming into your house will be the full speed, that is the limited by whatever…
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Switching from BT to Vodafone
My contract with BT BB and line rental expires soon. Am thinking to switch to Vodafone or switch. Is it just a new router I need to. Have got a phone adapter upstairs for cordless phone. Thanks
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Broadband Telephone
I have a BT Decor 2600 phone because it has an answering function and it has an outgoing calling control by needing a PIN to dial out. I now need additional phone and I like the look of BT Duet 210 from Argos or Currys but can anyone tell me if it has the out going call control like the 2600? Other BT phones these stores…
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Virgin Media more than doubling charge, and no other providers available
My deal with Virgin Media broadband ends in 4 weeks, at which point they are planning to more than double my monthly charge (from £30 to £73). I have shopped around for an alternative provider, but there are no other companies offering a broadband service to my address (either fibre, FTTC or ADSL). I don't live in the…
