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Phone company wont renew contract as they dont recognise my UK address
Hi, I have just moved house. But i have been with EE for years with a mobile Home 4GEE router and a dumbphone on the same contract as the router, for £25/month. (i use the router with my laptop) Anyway, my contract expired a few days ago, and so i rang up for a quote for a new one. But they told me they dont recognise my…
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BT Business T&C's
Has anyone had any experience of entering into a contract with BT for business broadband and not being notified or informed of the contractual terms & conditions? My sister (too stressed to post herself) had a sales call from BT in March where she agreed to upgrade to a different fibre service but was not informed of the…
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Talk Talk login
Talk Talk seem to have changed their login process and every time I try to login I have to enter a verification code. Does anyone know how I can change this process. I have tried phoning them and have given up waiting in a queue to speak to them. The online chat is as bad waited 20 minutes and gave up with that too
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No choice but to stick with current provider?
Currently with Vodafone broadband, however we are now out of contract so the price has gone up. While normally I would just look for a better deal elsewhere and switch, we are in the process of moving house and the new address can only have Virgin. Am I right in thinking that if I get any other provider, and then move in…
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Rise Fibre cooling off period
Signed up yesterday to Rise fibre. I no longer wish to proceed. They arranged for an engineer to visit next week and have sent out my router. They explained I have a 14 day cooling off period. Tried all day to contact them but no answer. When I contact sales they say wrong department and put me in a queue with no answer…
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Not happy with ZEN
I have ZEN 100 broad band and my "landline" number with included call charges at about £7 or 8 extra a month, on Open Reach full fibre to house. Today I asked them if could reduce this charge in anyway, EG. do away with this charge and just pay for calls as they happen. No was the answer all that they can offer is…
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EE Broadband contract cancellation issue
Not sure if this should be in this area of the forum or consumer rights or somewhere else? My son's partner is trying to cancel her EE broadband after only being with them a few months, due to her moving in with my son. She has called EE CS and they have advised that she can't cancel it as her name is not the one on the…
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Any downsides on BT Social Tariff?
I have not had broadband for several years, instead relying on mobile data and odd hotspots. I noticed that BT Social Tariff has come down a bit to £16 a month according to this MSE link (plus router) and I am considering it https://www.moneysavingexpert.com/compare-broadband-deals/broadband-social-tariffs/ Speed check…
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Virgin Media pricing models
Why is trying to find out how much your broadband provider will be charging you after the promotional discounts and contract ends so hard? Is there any way to get at the real costs of say the M125 broadband costs once you're out of contract?
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Old house, elderly technophobic resident. FTTP options. Help!
I have moved in with my 86 year old mother. She currently has a NOW broadband and inclusive landline package at £35 per month. It isn’t fibre but that has been put into the street approx 2 years ago. The house is old and hasn’t been rewired for 60 years but has had various upgrades over the past 30 years (being addressed…
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Sim card router to replace landline internet and phone
Currently I have a landline connection for both phone and broadband, even though the phone is routed over the internet. I would like to replace this with a sim card router since I don't use a great deal of data and can get a 120GB sim for £10 per month instead of the £40+ I'm currently paying. I have 5 or 6 phone…
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Broadband early terminatino fee
Hi All, - we are a house that needs fast internet conenction and have only been able to go with Virgin Media as they are the only ones who serve ultrafast to our property. I've just had an email to say OpenReach have serviced our area (hooray). So now we can choose from many others. For reference, we pay £50 for M250.…
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Rolling contract required
I am with Sky TV and broadband but my broadband is an 18 month deal that expires next month and goes from £21 to £54. My TV deal is 24 months and expires in May 27. As such I cannot switch to Virgin until May 27. So I need a non contract deal. The only company I've found is giff gaff, but I can't set up a transfer date .…
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Could I get a refund for EE overcharging me
Hi all I have been with EE broadband for 10 years, and currently being charged £56 a month for 40mb broadband. I was on EE TV, the original one, which was deactivated a few years ago. I think they just knocked a few quid off at the time. Somehow, I've been on the same plan "EE
TV, Fibre & Weekend landline" for all this…
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Switching From Sky Full Fibre To Vodaphone Full Fibre
My property is currently connected to Sky Full Fibre. I am switching to Vodaphone Full Fibre.How simple will be switch be?Will it be a case of just swapping over the routers or will Sky's wiring need ripped out to be replaced by City Fibres wiring. Or do they maybe replaced the ONT box and swap the routers over?
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BT Reward Card Fail via MSE
Hi, I've been unsuccessful in claiming, as a new customer, the BT reward card. I signed up to the deal via MSE. I feel I signed up correctly, through the link MSE provided and completed the sign up there and then, without closing any browsers. I have left it a few weeks after the broadband package has been live so that…
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Has anyone taken up Sky's 'Full Fibre at no extra cost' broadband offer, and if so, how'd it go?
Sky is offering me an appointment for an engineer to come over and upgrade me to Full Fibre 75 at no extra cost or changes to my existing contract, apparently. It does sound quite enticing tbh, as I'm currently locked into a 24 m contract running until the 18th of November 2026, for Superfast 80 broadband (67mps but…
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MSE News: EE and Plusnet to refund exit fees for some customers
If you took out a broadband, landline, mobile or TV plan with EE or Plusnet since 17 June 2022 but left your contract early and got charged exit fees, you may now be due a refund. Others who are still with EE and Plusnet may also be offered the chance to leave their contracts penalty-free. It comes after the firms failed…
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Voip phone number options/advice
I have broadband and phone with Vodafone and the contract ends in 4 weeks. It has Voip calls through Vodafone router. I can get faster and cheaper broadband from Vodafone if a new customer but I am looking at options. I can get Virgin and other companies using open reach structure. I can't get city fibre or the other fibre…
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Anybody using or used 'Community Fibre' broadband? Too good to be true?
I got a leaflet through the door advertising their services and now they're on the comparison websites. They are in my area. Their offers e.g. 920Mb download AND upload speeds for £22.09 per month are absolutely astounding so can't help thinking there must be a catch. They literally blow the competition out of the water.…
