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Vodafone Broadband Sign-on Cashback Vouchers [Not Honoured]
MSE carries a broadband deal on its pages that gives a cashback voucher from 'Giftcloud.com' when signing up to Vodafone Broadband. I am well past 120 days since my activation date, but the voucher has not been honoured. It did track (I can see they verified the purchase), but they have not sent it out, in spite of me…
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How to find a past Plusnet deal March 2025
Can anyone tell me how to find a past Plusnet deal for new customers? I am in the middle of a complaint with Plusnet after not receiving my reward card and the lady I am dealing with has asked how much the reward card was for (as if they don't know :| ) I have tried the archives but every time I try the links leading to…
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sky wall to wall wifi guarantee
I live in a detached bungalow with internal concrete walls, I can only get wifi, currently with BT, using booster/extender discs in 2 of the bedrooms. I have just ordered a new sky package with guaranteed wifi in every room. I don't think sky's wifi 7 will extend to those bedrooms without extenders. Sky say I will have to…
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Now TV Broadband Price Hikes
Just to let everyone know who may be taking out a contract with NOW TV Broadband. A FIXED TERM CONTRACT IS NOT FIXED!! They can change the price whenever they like even though the contract states your price is fixed for 12 months. I had a renewal reminder that my price would be increased from £21/mth to £41.50/mth. I…
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Avoid Sky Broadband- failed installation, no accountability, system stacked against consumer
Hi all, I’m posting to share my experience with Sky Broadband and to ask if anyone else has faced similar issues, or has advice on escalation. I waited 7 days for an installation. Sky told me the engineer would call an hour before arrival — no call came. The engineer turned up unannounced, said they’d do some work outside,…
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Virgin Media charged me £938 early disconnection fee
Posting in case it helps others and to see if anyone has suggestions on what to do next. I was out of contract with Virgin Media, and our new bill was going up to £93 a month. On 22 May 2025, I called to ask about a better deal and said I was considering switching to a CityFibre provider. I was offered a new contract at…
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!!!!!!
Hi all. Our provider is Virgin and I have selected parental control, which, I'm assured means my children can't access !!!!!!. Unfortunately, they have and Virgin have told me that if they use Google cognito they bypass the parental controls! Surely that shouldn't be possible and how can I sort this?
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Plan.com and unreasonably high out of allowance data charges - Advice needed
Hey all, not sure the right approach here. My mum has a SIM with Plan.com with a 2GB allowance for £26.99 per month (aware this is shockingly poor value to begin with). I found out today that she had a recent bill that she had to pay to protect her credit and retain her services of over £1000 (£1027). The reason for the…
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Broadband price hike renewal
I have been informed that my Broadband (Voneous) will increase from £29.99 to £44.99 t the end of the month. I immediatly cancelled by telephone with a message from them saying somebody would be in touch. I recieved a phone call but I am away so didn't take it. They sent an email and I sent one back saying unless they…
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Broadband signal strength
First time posting so hopefully ok. So I just signed up to Fibrely 550Mb after being with Sky, noticed that signal strength was very poor, contacted their CS and they told me to split my channels 2.4 and 5Ghz, which I did but this made no difference, so in the living room which is about 12 feet away from router my signal…
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No MSE deals for Now customers switching to Sky
If you're a Now broadband customer thinking of switching to Sky, don't bother trying through one of the MSE deals. The Sky web site will think that you're already a customer. If you click the button to say you're not a customer, it will be confused and get stuck in an endless loop, refreshing the page constantly :sIt looks…
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Returning router
Just about reached the end of 18mth contract, final bill arrived all OK. An email arrived with an address for the return of a router and a bill for £80 ish as a threat if the router isn't recieved. Question 1. Is it my responsibility to return at my cost and risk 2. Is that a fair price for a 18mth old now second hand…
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Broadband in my partners name
My Sky contract expired today and they have zero offers, I asked about the new customer £18 for my same speed and was told "that's only for new customers" all they could offer me was a tiny bit faster (i dont need it) for £35.05 instead of my current £35. Can my wife (who has a different surname) signup as a new customer…
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*Resolved* - Could someone clarify if this NOW payment is legit?
I was hoping someone who understands billing could assist a little. I've been with NOW phone + broadband for ages, but switched to Virgin for faster broadband. The switchover was July 7th and I got an email from NOW confirming the switch and the end of the contract, no end of contract fees as I was with them on a rolling…
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Fibre broadband why is only Airband available in my area
I live in rural Devon, I've got fibre broadband through Airband, and it'll come up to the end of the contract fairly soon. I wanted to see what options are available, I can only find deals through my existing provider. As far as I understand it, Airband installed the fibre in the area so I had to have my initial contract…
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£63 a month! Can I do better?
Been with sky for many years, my contract ends on 19 September. I have Sky Broadband Superfast and Sky Talk Anytime Extra "67.0 Mbps Average Download Speed, Unlimited Downloads. Includes Line Rental". They want to increase it from £58 to £63/month. Can I do better than this? I rarely use my landline now so not making any…
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Vodafone shopping voucher incentive scam
When selecting a new broadband provider do not base your decision on the promise of receiving a shopping voucher after 120 days as an incentive if you sign up with Vodafone. I changed from my previously excellent BT service in February and, of course, no voucher to date. I spent what seemed like hours on the phone trying…
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Looking for new broadband and phone line
I am with Now Broadband and they want to increase my bill to about £40 per month from October. I have basic broadband (its only me in the house) and a traditional landline which I want to keep if possible. I can't find another supplier who offers this combination. Is it still available? They seem to be pushing digital…
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Problem with Broadband giftcards for new Vodefone user
We signed up for a new Vodafone broadband service in March with the promise of a £85 gift card and still have not received it. Giftcloud say they are waiting for Vodafone to confirm our purchase.At one stage they asked us to send a copy of a bill to confirm we had taken the package out which we did. Still no gift card.…
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Can I reduce VoIP/Digital Voice "landline" telephone call costs?
Been searching for an answer to my question for hours and can't quite seem to find it, so I'd be most grateful if someone could provide an answer. My question is about VoIP telephone call costs and alternative service provider options (if any). I currently have FTTC broadband together with an existing landline 'phone…
