-
Is it now possible to retain a BT internet email address and switch to another broadband provider?
My elderly Dad really should move away from BT as his broadband/landline provider as their costs are way higher than competitors. Two years ago, they 'seduced' him into getting a three hub system (he lives in a two bedroom apartment in a retirement complex) which was really not necessary. However, he absolutely can't face…
-
Broadband Genie Fake offers - Beware
I found a broadband deal for sky on MSE which had a sign up through Broadband Genie; their website would give the offer with a £95 / £120 voucher and when you click the link to Sky if would be £80 voucher. We contacted Broadband Genie on their contact number, we got into a 'Third Party Company, Not Broadband Genie' /…
-
Zzoomm zero Internet and zero customer service
Hi...been a zzoom customer for a couple of years now and no issues and even been very good at customer retention, but last Tuesday my Internet went down and I've tried to reboot the router and factory reset with zero success.....I've contacted the customer service and faults team with zero response....and tried to call…
-
Gigaclear renewal price haggling successes anyone?
We're approaching the end of our 18 month initial contract with gigaclear - we're on 300mb with two of their velop wifi things, and we've been paying £29/mo I rang them to see if we could get a better deal than the £49/mo auto renew.. The best I can get from them is £39 for continuing as we are or £34 for 300mb with ONE…
-
Switch broadband and account holder process
I'm helping my mum with her broadband. She is really interested in switching away from Virgin due to bad customer service experience. At this rate she can't even get through the automated phone system to talk to anyone. Website is even worse. If we switch we're also considing my taking over being the account holder and…
-
Virgin Media First Bill
I've just signed up for Virgin Media broadband and anytime landline calls for £31.99 per month. And I've had an email saying my first bill will be £63! Does anyone know why this would be? I'm beginning to think I should've stayed wtih BT. They're about £6 per month dearer but at least I wouldn't have to go through the faff…
-
Change from Virginmedia Broadband & TV to Sky. I have no phone line?
Hi I would be grateful of any advice here. Its all new to me and google cant help :'( Basically want to OneSwich from Virgin to Sky next year How will they connect me? Is there a charge for it? Theres only me using it for browsing etc So what speed do I need? How soon do i notify virgin is it when I am out of contract?…
-
Contacting Sky to renew or cancel contract
Hi, My TV/BB contract ends this month, and the renewal offer is a lot more than I pay now but I cannot get through to Sky to haggle a better deal (or perhaps cancel). They say all their lines are closed for essential staff training. I'll keep trying over the next few days but if I cannot get through what is the legal…
-
BT Broadband
Had a call from someone who claimed to be from BT and they said they could see on their system that there were issues with my broadband. The phone number was a sort of local one to me ( looked like a residential one so presume it's been asked somehow ). Asked me to check my BB speed, which I did via an app on my phone. He…
-
Virgin media
I am already a Virgin media customer and AGAIN they are hiking my price up - as they are advertising special deals to new customers, is this legal ?
-
Toob Broadband
Does anyone have any experience with Toob Broadband? I Like the idea of no price hikes during contract and the fast speed advertised.
-
Leaving Virgin 26th November, but....
We barely use the 'bundle' of TV services which was going up substantially if renewed. We only wanted to retain Broadband [so it wouldn't mess up emails], and landline services. They quoted me £60 [sixty] pounds per month for a service which is being quoted for less than £30 for new customers. Ideally I'd like to stay for…
-
Forced Migration To FTTP
It looks like it has started. A friend has received an e-mail from BT stating that they will be receiving communication in the post to arrange their migration to FTTP and to arrange install dates etc. The service will be provided on the same contract as at present with no increase in cost or contract length. No mention in…
-
Virgin Media Broadband installation
According to their postcode checker I can get VM Fibre broadband but I'm not in a traditional VM Cable area, does this mean they'll simply use the overhead telephone pole fibre installed by Openreach. If that is the case can I assume that an ONT will need to be installed too?
-
OGI Broadband - wales only
Hi all, jusy wandering what experiences people have of OGI? Lots of introductory deals going on with them which appear market leading in terms of value or money. Recently switched to them and their speed and installation does appear epic. 4 months free and 400meg download for £22 a month. Only a year contract. router is…
-
Pop Telecom Horror Story
So this is a complete horror story. I chose Pop Telecom as they were the cheapest at the time according to MoneySuperMarket and it was for my brother who has mild special needs and doesn't need fast broadband (it is probably the slowest out there). Because of the price I imagine it attracts vulnerable people (like my…
-
Are BT ripping my 87year old mother off?
My mother is being charged £80.48 per month for her broadband AND 30p fer minute for phone calls by BT (mobile and premium rates are charged at a higher rate). She does not have anything other than terrestrial TV her broadband use is minimal, any ideas for a cheaper company.
-
Full fibre
Hi, i’m currently have 67mb broadband with EE. I am paying £25.99 a month and the contract started in March this year. I’ve visited an EE store recently and they’ve upgraded my broadband to full fibre. It works out £25.99 a month and it will go up in March 2026 and then March 2027. The speed on the full fibre 150 MB. An…
-
Where are OFCOM in the £4 per month Broadband Price Hikes?
A good few months ago OFCOM trumpeted their success in making Broadband and Mobile phone providers explain much more clearly (in simple £ numbers) their planned price rises each April. Sounds like a good idea instead of the old 3.9% plus whatever RPI increase is at the time. What seems to have happened is that many (I…
-
SKY charging me for Broadband not connected
I should have had Sky BB connected on 22/08/2025. Engineer came and said that the engineer who came during the week and connected a box and cable to the outside of my house, did not report a fault. Therefore on 22/08/2025 the engineer could not connect BB. Was a Bank Holiday weekend. No BB for 4 days. I contacted Sky on…
