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Got the full fibre and switched from TalkTalk to EE
The whole digging the ducting took seven weeks and I was finally switched too EE. Well, talktalk doesn't seem to know about this, no final bill, website account details have no mention at all. I assume I will get a final bill at some stage. How long does it usually take? Will it help if I give either or both parties a…
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Is FTTP compulsory
Do I have to have FTTP fitted or not. currently our FTTC works perfectly and the speed is adequate for our needs. Reading articles about the subject is confusing as some say it’s down to the individual if they want it or not and other notices say that it has to be done sometime in 2027. Searching the question on any…
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Free internet for pensioners?
Is anyone aware of any initiatives or plans that offer free or very cheap internet for pensioners? Thinking my 75 year old Dad would like a smart TV that offers ITVX and BBC iplayer. He's not on pension credit but gets housing benefit, he's under Birmingham City Council.
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Joining SKY/Vodafone Broadband FTTP - Switching Experiences?
I'm currently with NOW Broadband (FTTC) and was just looking for
some feedback from people who have switched to Full Fibre broadband from Sky or
Vodafone. I'd like to keep my current landline number, so I'm
wondering if many people have had problems with porting their old numbers
across. I've heard mixed information about…
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VIRGIN MEDIA/02 SHAMBLES......& MORE
I am at my wits end. This merger is driving us mad. Suddenly emails disappear only showing 02 page, Can't access VM emails. Impossible speaking to someone on the phone. Had this 2 weeks ago & had to pay someone to restore it remotely. VM say they don't do this? (I know they used to)! At this moment I am using PC with…
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Curious about locations of "We noticed a new sign-in on your account..."
I often get this when I use my phone instead of my PC to log in to, say, Gmail or eBay. What bemuses me, tho', is my supposed 'location' at the time. I'm guessing it comes down to whatever 'hub' or whatevs is being used? Just signed into my eBay account on my PC, last logged in a few days ago via my phone, positioned…
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Migrate Broadband but lost landline number
After reviewing the market as I came to the end of my 2 year broadband/phone contract with Vodafone, the best option was an equivalent deal with Sky through Quidco, offering a cash back sum and an Amazon voucher from Sky. The broadband migration completed smoothly four days later. It was only when a neighbour told me they…
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Price comparison for phone and broadband
I used to use U Switch for price comparison, however, I understand that they are not operating any more. Is there a website or telephone number for Broadband and phone price comparison where I can find the best deal for my needs please? I also want to ask about electricity providers but wasn't sure which category to put…
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Vodafone / Openreach fault for several months
Hi. I am having a fustrating time bashing my head against the brick wall that is Vodafone technical support. I've had an ongoing issue with my broadband since Dec last year. There's been a fault on the Openreach network in my area which keeps coming up everytime I run the Vodafone broadband service checker or the service…
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VAT extra add on
Hi Does anyone know if it is ok to advertise a broadband package at a set price but not including VAT witch is then added on as an extra to the bill? So I thought I was signing up for a basic broadband deal of £19.99 but when I checked my bill there was an added VAT charge. Should this not have been included in the…
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When will this price hike take effect?
https://news.sky.com/story/money-latest-consumer-personal-finance-sky-news-13040934?postid=9954255#liveblog-body
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1pBroadband reflections/experience
Hidoes anyone have any experience or reviews on 1pBroadband?Seems quite a good deal with the phone costs for a light landline user....but is the broadband good and reliable? Don't need top speeds just up to the 35Mb apparently getting at the moment on Talk Talk with fibre to the box down the road and then copper into the…
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EE Compensation - advice required on active fault (Major Service Outage of 6 weeks and counting)
Hi, Small rural community with a line fault to our new fibre service requiring an engineer to fix the cable/connections to a couple of properties. Local engineers don't/cant fix issue, ongoing for 6 weeks now and no fix in sight. Mobile signal patchy at best and too weak to stream, download, and even login to basic…
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Vodafone Broadband - A cautionary tale
When TalkTalk took over our broadband service from Shell in September 2024, they immediately doubled the cost, so I checked the MSE website and signed up with Vodafone. On paper, an excellent deal for full fibre. To cut to the chase, SIX AND A HALF months later, Vodafone have informed me that it is now going to be at least…
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Virgin Media early exit fee
I know it is in the contract and they say it when you sign up but we are 1 year into a 2 year contract and have cancelled as we are moving to Denmark where there is no Virgin Media. We have been sent the final bill with fees of £600 in early exit fees. With it being MSE I was wondering if anyone has successfully challenged…
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Broadband price increase
We’re with Now broadband, we re-negotiated a new contract deal in jan 25 for £24 a month for 12 months and we were guaranteed that,that price was for the 12 month contract. After checking bank statement, we found they’ve increased payment to £27 pm. I rang them and was told, they couldn’t do anything about it as it was a…
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Virgin Media - Early renawal
I am on an 18 month contract that expires in December when the rental is due to double. This is my only option for BB as the people who built this house had VM cabled to it but I can’t have any service from anyone using OpenReach as there is no line of sight form the pole that should serve us. I logged into the account to…
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Vodafone Broadband early termination charges
Hi there, so my 24 month contract for Full Fibre 2 is due to expire on the 1st August, I know it takes about two weeks to activate the service with a new provider after I cancel, is it worth cancelling the contract now as I will be paying about 40% more a month until my new provider takes over the contract (but then I will…
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Broadband Renewal Options
I currently have BT Fibre (FTTC) and out of contract tomorrow
so looking around for a new deal. Openreach FTTP has recently been installed in
our street so there’s a number of options. I have been happy with BT so I’m
wary about moving away from them, I had Sky a few years ago and suffered from
signal drop out and…
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Forced switched from BT to EE without my consent, what can I do?
I received a series of emails last week, the first of which stated that my direct debit for my broadband only account would be now collected by EE under a new account number and the last of which stated that I hadn’t finished setting up my EE ID. I never requested nor gave permission for my account to be moved from BT to…
