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Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

Broadband and mobile price hikes 2025
Millions of broadband and mobile customers will see their bills increase this spring. Depending on your provider and when your contract started, your bill could rise by the rate of inflation plus a percentage on top, or by a specified amount in pounds and pence. Here's what's happening... Read the full story: Broadband and…
Haggling with Virgin Media / retention deals
Haggling with VM after expiration of our current discounted price: So for M125 including (no longer working) landline it's going from £22 a month to £60.60 on 10th April. Online chat with customer services. Best they could offer was £30 for 24 months with £3/yr (10%!) price increases for April '26 and '27. Benchmark is £19…
Quickline cold caller
Hi all we’ve recently had some broadband works in our area (we’re in a rural spot). I know openreach have been planning to upgrade the WiFi. We’re currently getting 32mb and on sky wifi max. Quicklime called tonight offering direct to property fibre and it was free while I was contracted to sky on a two year contract.…
Has Vodafone £12 Social Tariff Ended?
Hi all, I took out the Vodafone "Full Fibre 1 Essentials" £12 Vodafone broadband social tariff last year and i went out of contract on 23/05/2024. After this date i have been out of contract and lost the social tariff discount of -£10 so now on £22/mth. Unfortunately i missed the email about renewing my plan when it was…
OneStream double price increase
OneStream have added 28% to my direct debit this month. Here is their trick: - my contract says £17.95 for 12 months - but my monthly invoices say £35.90 less a promotional discount of £17.95 (not mentioned at all in the contract) The RPI+3% price increase has been applied to the first amount and not the promotion. However…
Origin Broadband and phone price hike
I'm currently in contract with Origin Broadband for both BB and phone. I am mid contract and my current monthly DD is £38. I've received an email telling me they are increasing the monthly payment to £44......it's seems an outrageous price hike mid contract! Any Origin customers here that has received the same email?
Moving from FTTP area to a part fibre area
I am moving house later this year, but need new broadband contract for 6 months or so now. Happy to have a longer contract if I can take it with me, but once my postcode is entered, I only get offered FTTP deals by providers. Am in an FTTP area, but am moving to a part fibre area, so can't take full fibre contract with me.…
One Touch Switch with a different bill payer (Be Fibre)
We're looking to change broadband to a new provider, likely Be Fibre, and ideally would like to use the One Touch Switch service to make it as smooth as possible. But we also need to change who will be paying the bill, so would that cause issues when switching using OTS? Additionally, if anyone has any feedback on how good…
FTTP monthly Contract?
Is there any broadband company that has monthly contracts for FTTP broadband? My area has just been upgraded to FTTP and I want to try it to see if it is better than Virgin Media as I am still under contract to them but I want to get it installed before I cancel Virgin Media at the end of my contract if they don't reduce…
FTTP + copper phone line, any reasonable options?
Hi, I switched over from Virgin Media cable internet to Plusnet "full fibre" when it became available in my area, then switched over to Vodafone when the initial deal ended. Renewal time is up again and Vodafone are quoting me £25 higher renewal price per month than other providers (e.g. YouFibre). I'm trying to find a…
BT bb not working
Nearly a week bt bb and digital voice not working. An engineer came still not working. Checking fault status, it says fixed which is not true. Phoned again and going through the process again and he thinks a new hub might solve the issue.Am loss without Wi-Fi.
Advice on Internet
My MIL(Pensioner) has just cancelled her Now TV, the contract ended and the new price was to going to be nearly double, in the 18 months that the MIL was with them, she never watched any of the Now TV, she never watches Netflix or Amazon, does not use a Laptop or any other items that connected to the internet, the MIL only…
EE broadband and tax packag
What a nightmare, not happy with sky glass but wish I’d stayed. Ee to install on 10 march 2025 dud not turn up. That day but took my broadband payment of £ 72.26 which should have coincided with Ee package. But alas no after long phone calls to Ee over the week I eventually got an engineer to come on sat 15th. So they take…
Switch Order
Hello, Has anyone had problems with cancelling a switch order? I tried switching from TalkTalk to Vodafone and it fell through, Vodafone cancelled the order and have told me several times that they cancelled the switch order they raised with TalkTalk. I also got an email from Vodafone confirming the cancellation of my…
Using 4G USB Modem as backup for Virgin Media broadband line
I'd be grateful for any experiences people have had with ensuring continuance of broadband service should a Virgin Media FTTC coax broadband-only (no TV or phone) line fail. I have a Draytek router (following my VM SmartHub 3 in modem mode) which would allow the connection of a 4G USB modem (such as the Huawei E3372-325 or…
Full Fibre Question
I have Sky Superfast broadband currently but noticed their price for full fibre is cheaper. So here is my question… I live in a terraced house. The connection for fibre has been added to all of the houses in the street at the front. However my main telephone line comes in at the back of the house ( the telegraph pole is…
BT offering upgrade to EE mid contract
I had an email from BT advising they have joined with EE to provide broadband and to see what upgrade deal I can get. My contract is a 24 month one expiring in 9 months. I’m paying ~£75 monthly for a 900 Mb package which I’m happy with. Following the links the recommended upgrade was to EE’s full gigabit option at £81.99…
Rates given on MSE search not actually on the suppliers site
Hi Just used the MSE tool for Broadband comparision. Amongst the results it gives this: However when I follow the Get Deal link it is nowhere near that price. Am I doing something wrong?
New fibre VOIP provider - outgoing calls ok, but not incoming.
Hello!Mil just changed from BT fibre to Vodafone - twice the speed, and 2/3rds the cost. 'One-touch switching' was mooted, but we were advised it could take a day - ie told to swap routers before 8am, and it'll be running by midnight. It wasn't.After nearly 2 hours 'holding' and subsequent chat with Voda technical the next…
Full Fibre
I am new on here and am looking for some help or guidance from anyone experiencing similar issues please. On my postcode there about 12 properties, 4 of which have fibre 8 which do not. I am going round in circles, I have contacted my provider EE "no sorry you can't have fibre it is not in your area" It is and it goes…

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MSE News

Martin Lewis: How to call your bank with just three digits – as 'anti-scam' phone number called over a million times
One million calls have been made to the '159' anti-scam phone number since its launch in 2021, new figures reveal today (Wednesday 30 April). MoneySavingExpert.com founder Martin Lewis – one of the well-known faces most used in scams – explains how to call your bank by dialling just these three numbers.
Revealed: Holland & Barrett's supposedly cheaper 'Subscribe & Save' often costs more – it's promised a review after our investigation
Holland & Barrett's 'Subscribe & Save' scheme claims to offer regular shoppers "the best value" – but it failed to do so in the majority of cases MoneySavingExpert.com checked over a five month period. The retailer has now promised to review the scheme after our research found it was often more expensive.
Don't get your passport by post – 360,000 paid more than needed last year
If your passport is due for renewal, apply online if you can – it'll save you £12.50. More than 7 million Brits did just that last year – but over 360,000 missed out on savings by using a paper form instead, MoneySavingExpert.com can reveal.
Sainsbury’s Bank customer? NatWest takes over this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Chase customer? Check if you can get its newly boosted 4.8% easy-access saver
If you've got a Chase account, check if you can boost your easy-access savings to 4.8% – made up of a 1.8% AER fixed six-month bonus plus its standard 3% variable rate. Chase says over 2 million customers can get the boost, which would top our normal savings tables if it were open to all, though it's beaten by the top easy-access cash ISAs.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Martin Lewis: Is the £20,000 cash ISA limit about to be killed off? What savers should be doing now
Plans to cut the £20,000 cash ISA limit later this year are being considered by the Government. In his latest video, MoneySavingExpert.com founder Martin Lewis explains what's likely to happen, what the changes would mean for savers and what you should be doing now.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from 1 May. For most, this means little change for now as the Sainsbury’s brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, you'll need to move any excess elsewhere to ensure your cash remains protected.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
From Thursday 1 May, Sainsbury's Bank credit cards, loans and savings accounts will be run by NatWest as part of a deal between the two banks. You'll be moved to NatWest in the future, likely towards the end of this year, but for now the Sainsbury's Bank brand will remain and you can continue to use its products and services as before.

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