Broadband & internet access

I've been activated for just over a week. Contacted sky who say it's not their business, it's giftcloud. I search giftcloud & their contact looked to me like it was for businesses to contact them, not Joe Bloggs. Just wondering how long you had to wait? Whether you had to do something to trigger it (beyond signing up…

Sky is offering me an appointment for an engineer to come over and upgrade me to Full Fibre 75 at no extra cost or changes to my existing contract, apparently. It does sound quite enticing tbh, as I'm currently locked into a 24 m contract running until the 18th of November 2026, for Superfast 80 broadband (67mps but…

My contract is finishing soon, i'm with Fibrus atm. Possibly looking at moving, depending on what they say. Whats the minimum speed i should go for? Their is just myself & partner. We use it for emails, watching amazon prime & surfing the net. Many thanks

hello everyone I am just hopping on here for any insights or advice on my situation. We recently moved home and had Sky as our broadband/TV provider in our previous address. I booked a house move with Sky to get set up at the new house and doing my research saw my new house was apparently eligible to receive full fibre…

Just got my Virgin M125 BB down to £19 ppm, by rejecting the various, more expensive, renewal offers they threw at me, telling them I wanted to initiate the 30 days notice cancellation process, then sitting back and waiting for their next move. Got a call from their retentions department today (I only cancelled yesterday),…

I had an email this morning from TalkTalk (with whom I have had email and broadband for many years) telling me that my contact has been moved from TalkTalk to Fleur Telecom as from 3 days ago. I had no warning or notification that such a change would be taking place. Is this genuine, or am I being taken for a ride? And…

my internet is with TT and is terrible due to the rural location - someone gave me a Mifi but I have tried to test it out with my mobile phone sim (ID mobile) but it says connected but no internet. Before I go to the expense of buying a new sim can anyone offer any insight into the workings of them Yes I have googled them…

My broadband is called "fast fibre" but i think is just the copper wire connected to phone line. (Sorry am not technical) Been looking to upgrade to full fibre but think i might have a problem with new socket for full fibre My phone socket is in the kitchen and my son fitted an extension cable from that up to the bedroom…

I've just switched to Zen & one of the things then engineers didn't check was the landline. So far we can get incoming calls, but trying to make outgoing the phone reads 'line in use' So can anyone recommend a good, reasonably priced VOIP phone other than Zens own recommend. Also, routers, it seems co's are tying in…

Out of the blue i received an email from my broadband provider, TalkTalk, telling me I had requested a cancellation of my contract. This came as news to me because I didn't. Still wrestling with it 3 days later. I told them repeatedly that I made no such request. Eventually they said it was something to do with BT and my…

While we sort out broadband, we are going to use a mifi connection for a month or so. We have looked at Three, and there seems to be quite a difference in payg data only sims, and sims that include calls/texts. The latter is less expensive. I have done a bit of research and can't find a definitive answer - do I have to use…

Hi there. I've been trying for 4 months to get full fibre into my building. I've contacted the managed building company so they can reach Openreach and start the process. It is taking forever. Openreach seems to be the only solution we have in my area. We have heard nothing since 30th July, when they said they would be in…

I am confused regarding BT and EE. I am about to reach the end of my EE 24mth contract. I was with BT before this but when I came to renew, they strongarmed me onto EE, due to the ‘merger’ telling me that certain deals were no longer available etc. Some of it was probably guff, but hey ho. The question I am asking is this:…

Will be moving to Cityfibre in coming months. Spotted a city fibre van across from me today so asked them about my connection. The reply was "you already have fibre to the premises with open reach grey box on wall, we will just use the same cable so won't need to touch the driveway and simply put a new box on the wall…

My BT broadband contract is expiring on 31st October and they have already started pestering me with numerous phone calls and emails trying to get me to recontract with them. I am currently paying £40.99 for 500mb. I clicked on the link provided and they only offered me one deal which was 900mb for the same price £40.99. I…

Hi all, we have a new Broadband Haggling guide, and we'd love to hear your feedback. Just click reply below to share any info. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide. Thanks for your help, MSE Nick

If you're on Sky full fibre could you please post up Your connection that you're paying for (I'm on 900mb. Was previously 300mb with BT), my address allegedly supports 10000mb Could you please run an Ookla speedtest & say what result you get When you ran the test was there a lot of activity (as in did you have 3 kids all…

Hi I am moving house and EE will not transfer my package to the new address, It states on the website they Will give me like for like. I am getting 500mb Now at my old house for £37 .At my new address I will only get 40mb. And still pay £37 . They are saying that I have to take out a new contract for 24 months. Help would…

At the moment MSE is offering a deal on gigafast fibre broadband with sky for £28 per month with a £140 voucher that you need to claim. You can actually see the £28 deal on the Sky website too, obviously without the voucher. However, every time I try to sign up either via the MSE link or on the sky website itself I get…

I'm currently a Vodafone broadband customer and moving home in August. My current address is served via Cityfibre and I have the 500MB/500MB service. I'm 18 months into my 2 year contract. I've just called them to move my service to new new address but the new address doesn't have Cityfibre. It does however have Openreach…