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New occupant has new broadband contract
A friend moved out of his house in Feb 26, still in contract with EE for broadband until September, paying monthly at £30 pm Contacted EE who said that as he is still in contract he woudl still have to pay the £30 pm until September. A new tenant has moved in and set up broadband with a new supplier…EE have now emailed…
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Early departure fee, should I make a complaint?
Hi all, always viewing but don’t post too much. I am just wanting the views of people on here as I know there are some extremely intelligent people with great knowledge lurking. I have been a customer with this company (that will remain nameless for now) for around 8 years. The other month, I noticed my bill was a lot…
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EE scamming people with cheap BB
I was using Virgin media at a cost of £42.98 per month. I get a knock on the door from a salesman from EE. He informs me that I could get it cheaper from EE at £33.99. I went for it and I was allowed to cancel virgin media early and they would pay the cancelation fee. I am now six months into it and I have found that my EE…
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Internet provide
My internet service was transferred to another company following the sale of my previous provider’s customer base. After the transfer, the service functioned for approximately one week before I experienced a complete loss of connection. I have now been without internet service for over 84 hours. I have attempted to contact…
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RESOLVED: Utility Warehouse take over my TalkTalk broadband contract and raise the price
I was on a TalkTalk Broadband 24-month fixed-price contract (well, the price goes up by £3 every April, but otherwise fixed.) TalkTalk recently transferred this to Utility Warehouse, who are charging me £5 more per month. Can they do this? I signed up for a certain price. I can see nothing in the TalkTalk smallprint about…
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Elderly parents being fleeced
I've just discovered my 81 year old father in law is being charged 90 quid a month for basic (50mb) broadband. I'm going to go off on them but is there anything specific I can do? he's paid a grand over the last year for what should have cost 300 quid.
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Trooli very good
There's often bad news posted here. So, Id like to post some good news. After years of being with Sky (fttc, approx 50mbps) and thier annual price rises of 10% (was £27/m then £30/m then £33/m then £36/m) I used the latest price rise to bail out of the contract. I went with Trooli for 150mbps full fibre (fttp) as I was…
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Sky early termination wrongly charged
Just a heads up, if you left Sky due to the price rises and gave them the required notice, double check your bills, I noticed this morning they had charged me an unexpected amount. Having trawled though emails, it's an early termination charge so just had to waste an hour of my time on with their complaints chat to have it…
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Full fibre for my new house - I'm losing my mind...
MSE comparison tool shows Sky Full Fibre Gigafast 900Mb and Vodafone Full Fibre 910 (among other 900ish options) available for my new address. So does Topcashback. Ofcom Checker says 1800/1000Mbps, "Networks in your area - CityFibre, Virgin Media, Openreach" My order through MSE failed - I finished it and received all…
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BT Billing Me for months After Switching to EE — £300+ Lost and No Resolution
Hi all, I’m hoping someone here can help or share any similar experiences. Back in March, BT offered me a great deal to switch to EE (which they also own). I accepted and received my EE equipment on 26th March, with services activated the same day. Initially, everything worked smoothly, but it didn’t take long for issues…
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FTTC to FTTP phone swap timing.
I'm moving from NOW FTTC to Plusnet FTTP. I'm going to have some overlap of services. I want to keep the phone line for the time being and was going to move it to someone like A&A. I'll have to set up a VOIP account with a temporary number. When I give NOW my notice, how long before I can move my number to VOIP? If I give…
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Vodafone won’t update router on move to FFTH
A couple of months back I upgraded to Full Fibre to the Home. On the install by Open Reach the installer asked why Vodafone hadn’t provided the latest high speed WiFi router. I said I’d already asked and they had refused. The man from OR couldn’t believe this and nor could anyone else I know who has FFTH. So I’m stuck with…
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Sky BB changed from copper wire to Fibre - it's actually a bit slowere
Hello We had the old copper line, IIRC the BB pack was something like Superfast 35 - speeds according to Sky site were 36.4 daily Since the change over a week ago its 151 and the "daily average is 74.2" according to their site. The phone works ok, the laptop is no faster, and its a relatively new laptop. The tv freezes…
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Onestream cautionary tale/advice request!
I've been with onestream for almost 2 years and the service is good if you are static, but dreadful if you are moving. Recently I moved house and had to shift my internet over. Despite not being able to provide the same contract/services at the new address (no fibre), onestream insisted that I either had to accept a more…
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Vodafone Broadband billing start date
I ordered VF BB on the 9th of last month and it was installed on the 24th of last month. I have received my first bill on 6th of this month. It doesn't seem right to pay a full month after only having 2 weeks of service. I got through to the Indian call centre and they mentioned that the service is billed one month ahead.…
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Virgin media not providing the services stated.
I switched from sky broadband when my contract finished and price went up. In looking for a new supplier I found VM to be reasonably priced for a faster speed, however what sealed the deal for me was the in depth parental controls offered. Specifically the ability to pause the internet on specific devices and the ability…
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Location of BB box
(I think this is probably the better forum than the In My Home forum as it's about the techie side of things) I'm due to have my City Fibre installed tomorrow morning. They've said they will run a wire from a telegraph pole, rather than underground, which is fine by me. What I'm wondering about is where, if I have choice,…
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EE Broadband Account issue - someone else's card details
Hello, I was about to set up a DD on my account but thought for the 1st payment i would use my credit card. When going to add my card someone elses details were there (Name / Last 4 digits) I phoned EE and they are raising internally. They advised I should (but may not) receive a reply. I paid over the phone and am waiting…
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Switching from BT broadband
Is it best to contact a new provider 30 days before the BT contract ends? Or best to wait until the contract actually ends? Thanks.
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Contract renewal dance
For a while I’ve been in a predicament where by I have Sky tv but virgin broadband and renewal dates do not align. To be honest I much prefer sky tv and more recently they have started adding more services inclusive saving me a few quid. Then for me in my area virgin broadband has been the fasted and most reliable. 18…
