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Leave/Transfer Virgin Media
I'm currently going through a divorce. My ex-husband will remain in the marital home and I will be moving out. We renewed with Virgin Media a few months ago before we knew what our living arrangements would be (mistake!). The contract is (only) in my name. I could take the service to my new address (for £20 fee) but its…
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Zen Price for Life terms
Can anyone help with this one please? I'm trying to find the original terms and conditions for the Zen Internet Price for Life from the year I signed up (July 2020) I can find the terms and conditions For customers who entered a contract before 31 May 2022 here:…
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BRSK
I am in touch with a salesperson from BRSK who called at my door and left a flyer. He says that IF I leave my talk talk broadband and phone contract early and pay their leaving charge/s BRSK will gift me £150 credit so that I would not pay their monthly fee for quite some months. They also estimate that I will have saved…
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Openreach - slow to fix
I am hoping someone can tell me where to go next or who to complain too! On the 16th Feb a drunk driver hit the telegraph pole that supplied our fibre broadband, as it was leaning into the road they took it down the same day. Open reach did not notify Sky who we are with, we did that ourselves. After 3 weeks they finally…
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24m contract, only one price increase
My current FTTC BB & phone contract expires this month (mid-March) so I was thinking of letting to roll over onto the out-of-contract price for a couple of weeks so the annual April price increase came later in my contract period.I was pleased, however, to see that if you switch in March you aren't necessarily charged the…
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Unknown new broadband provider
Hello, I found myself in an difficult situation. At the moment my internet provider is Onestream under a 24-month contract until 18/03/2026. Last Saturday 15/03 I got an email from Onestream saying I was leaving (no date when) and the link in the email was not working. I thought it was an error. Anyway I called them on…
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BRSK vs VIRGIN ONT
I have decided to switch my ISP from Virgin to BRSK. I understand FTTP vs FTTC, however, will a BRSK ONT have to be installed next to the ‘yet to be defunct’ Virgin one, or would BRSK engineers likely take advantage of where Virgin have already accessed my property. My thought is that they will need to make their own…
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Universal Credit and Social Tariff
Hi all, Sorry if this is the wrong place for this, wasn't sure. I am in the process of moving into a new property. I am in receipt of Universal Credit. I have contacted BT and accepted their social tariff broadband offer (Essentials, I think, £23 per month?). That was all find, unfortunately today I received a nil award…
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BT Renewal - Advice for others (maybe helpful for some)
Our 24 month contract was due to expire soon, we received an email notification as such of the price we are paying, would be paying for rolling contract and offers to stay. None were appealing nor competitive so were instantly dismissed. Upon doing some research there were many better deals to be had with other suppliers…
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Searching broadband deals which use existing phone line only.
How do I exclude those broadband providers which require a new set of wires brought in from the road. I want to search for deals which only utilise the current phone line I have from the pole. I've just had external wall insulation added and don't currently have a cable route through from the road, as this wasn't in my…
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BT Broadband - Re-contracted but still price increase fro m31st March?
A relative has renewed their contract in the past week, thinking they'll pay the new lower monthly rate with the next rise of £3 on 31st March 2026. They've now received an email advising them of increased charges for their broadband from the end of this month - is this normal or a mistake? They wasn't any mention of there…
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My landline number and broadband have been "jacked" !!
Been with Plusnet 8 yrs (rural copper), same landline for 15 yrs. Got an email that I thought was a scam but it had too much personal stuff on it , saying sorry to see you go (I just feckin renewed 2 months ago) at the end of the month as they've had notification I'm moving to another provider, which is utter BS. So I…
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Virgin Media One Touch Switch Failure
I have been with Virgin Media for a while but signed up to Sky using the OTS service on 15th February 2025 and was switched on the 14 March. My contract with VM ended on 17 March, but I was happy to pay an early cancellation fee for 3 days rather than the inflated cost for being out-of-contract. I received my closing bill…
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End of Virgin renewal deals?
Came to the end of my contract and have been with virgin for 25yrs! I always have to go through the “I’m leaving” routine but this time it didn’t work. I was paying £43 for 300 broadband, basic tv and phone, this being increased to £77. I got them down to £66 but said no thanks I’m leaving and left it at that, fully…
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OpenReach weirdness and router doubts
So.. ISP arrange fibre upgrade for 28/1 as ADSL line is being withdrawn. Deal was unlimited data at £17.99 pm, now £24.99 Bought an upgraded router from them at £80 openReach visited for ONT install, to find the splitter had been improperly place outside our block, meaning connection would entail external drilling above…
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What will she need
I have had the BT Home Essentials for some years now and I’m more than pleased with it. I use it for surfing the web , watching tv, iPlayer Netflix and Prime. No games. I use a firestick, that’s it !! Now a friend has asked me about it, she’ll be doing the self same things as I am and again no games. We’ve check and she…
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BT
Hi, We are a disabled pensioner couple , We were going to have BT everything TV films , Broadband . Landline , But my husband fell really ill leaving him to be in hospital and still is, I is wife have no idea of dealing with things and no close family , My husband managed to cancel BT or EE but they have all there…
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vodafone mse deal
i signed up for this deal yesterday , but something doesn't seem quite right with the monthly payments. * * Full Fibre 150* Vodafone: New customers only 150Mb Expected speedFibre broadband (FTTP) Truly unlimited downloads 24 monthContract No calls included (OK) broadband customer service Part of the Ofcom automatic…
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Incorrect Broadband Charges
In December, I called BT to inform them that I was cancelling my direct debit (I was not in the contract period and was rolling month to month). I received an email from CRS (debt collectors) recently informing me that I owed BT over £160. I hadn't received any notifications from BT at this point. After multiple hour-long…
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How can I get around new openreach 1 line only restrictions?
I tried to get a better deal with my provider BT but they told me that because I have 2 lines they could do nothing for me without moving to one line. And, that it would be the same if I went to any other provider that used open reach. That only leaves me Virgin. I have a household line and my husband has a line set up…
