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In contract price rises
Looking for a new broadband deal and see all companies are now offering 18 month or 2 year deals. What I would like to know, is anything being done about the in contract price rises, which currently are £3 each year? That is more than a 10% rise per year, well above inflation. How are they allowed to get away with robbing…
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In Contract Rises - An Observation
Time for another poke at OFCOM. Last year, the annual price increase was identified as a minor scandal and after some dragging of the feet, OFCOM was persuaded that the providers needed to be better at pointing out these rises, but they did nothing to restrict them. Those allergic to numbers or with competency in…
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Broadband switchover day - double charging !!
I have just switched from Plusnet to BT on 18 September. I carefully arranged everything so the switch took place on the first day after my 24 months with plusnet was over using the switching process and gave them over 14 days notice. Now I have found both BT are starting their bill on the 18th and plusnet are also trying…
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MSE broadband deal tool
I am keen to change broadband provider and used the app on my phone this morning (entering my postcode and then selecting my house address), noting that a deal using Virgin media would be best for me. I later tried again on my laptop and Virgin is not available on the tool. I know Virgin is available in my area, as I have…
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Gigaclear renewal price haggling successes anyone?
We're approaching the end of our 18 month initial contract with gigaclear - we're on 300mb with two of their velop wifi things, and we've been paying £29/mo I rang them to see if we could get a better deal than the £49/mo auto renew.. The best I can get from them is £39 for continuing as we are or £34 for 300mb with ONE…
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ZOOM renewal?!
Does anyone know if zoom are good for bartering with? I was paying £19.99. and the contract has ended and they said it's going up to £29.99 150mb fibre. Yet new customers get 1GB fibre for £29.99 Has anyone tried it on with them or will I be wasting my time? thanks
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You Fibre / Netomnia - Installation and Damage to Property
Not sure if this is the correct page. You Fibre came to our property in mid June to install fibre broadband, long story short, they drilled through central heating pipe, 4 weeks until we found out what the problem was as we thought it was to do with our roof. Now start of September and they are still dragging their feet in…
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Short contract Broadband Options
Hi all is there a company who offer short term Broadband contracts? So, month by month rather than 12 or 18 months. Thanks very much Steve
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Virgin Media MSE Credit?
Hello! I recently swapped broadband and went for Virgin Media after seeing on MSE that they were offering a £100 bill credit. I placed my order via the link ( I use cashback sites all the time without issues, so my cookie settings are fine) Now it's installed and live, I can check my bill and account. You know what's…
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Refusal to 14 day cooling off period as an existing customer - Hyperoptic
Hi everyone, The Situation: I recently entered into a new contract with Hyperoptic by changing my broadband package. Despite this being a new contract, Hyperoptic is telling me that there is no cooling-off period applicable to my situation because I’m already an existing customer. They are now insisting that if I want to…
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BT cancels contract then re offers at same price lower speed without advising -BEWARE moving to BT
Late August and because Plusnet could not offer an internet protocol phone I decided to move back to BT after 13 years of good service from Plusnet. The new contract with BT was fast bb 74/18 Mbs and a few £ per month cheaper than anyone else so I signed up. I did this Thurs and the following Friday had a message from BT…
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Open Reach connect my community pledge trigger to begin full fibre install
About 6 weeks ago the houses in my postcode were contacted by Open Reach to ask us to pledge our vouchers in the governments Gigabit broadband voucher scheme to their “Connect my community” website. They further stated that on doing so if sufficient pledges are given by households in the postcode then Open Reach will…
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Monopoly on Broadband Providers in new build estates
Can anybody tell me how it is allowed that if you live on a new build estate it is ok for the developers to force you to use their chosen broadband provider? I thought we had protection in this country against monopolies? I live on an estate which has been lived in for at least 3 years and still we can only get FibreNest…
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24 month renewal of Plusnet bb with copper landline
I just signed up for a 24 month Plusnet renewal which will end in January 2026 (I was told a shorter contract would raise monthly cost.) I would like to ask advice about this here during the 'cooling off period' regarding the cessation of the traditional landline service. I want the traditional landline for as long as…
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POP Telecom 'delivery charge'
Hi there. I recently signed up with POP Telecom but they contacted me two days later to say the package their website had said was available to my property, wasn't. Turns out the delivery charge for the router, which they never delivered, is non-refundable and as soon as I queried this it became an 'administration fee',…
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Fibre Installed From Cabinet To Properties But Openreach Saying No Plans To Offer FTTP
Where I live we have had FTTC for many years. Then, in the latter part of last year Openreach spent weeks installing fibre along the roads in my village, running under the paths outside our properties. In response to a query I made last week, Openreach have responded with the message "We don't have any plans to upgrade…
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Onestream activating unwanted services
Hi, Onestream is my broadband provider. Today they have sent me an email informing me that they have activated an unrequested service (a NordVPN account), which is free for the first month and with a monthly fee after that. I have of course contacted them to get this deactivated immediately, but it sounds such an illegal…
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New BT package changed price since yesterday
BT have a few promotions on and noticed a decent price on their Ultrafast package yesterday which was supposed to be available until 26th September: 500Mbps, 3 months free, then £33.99 a month + a £50 BT reward card (see image) The problem is I've gone back on today and the price has now changed to £39.99 a month after the…
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three 5g Broad Band service
Hello, living 400M from a 3 5 G tower i was wondering what could go wrong wit service, in rural area, no hills in the way, few trees same high as tower i should get the best service ever? But reports on 3 service are dreadfully, would i have same problems? any thoughts, advice please?
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Can I have both Virgin and Community Fibre broadband?
We are locked into a package with Virgin which includes 500gb broadband. It is awful though, crashes frequently taking up to 30 mins to reboot during this time, and despite a mesh network and Powerline extender is v v flaky upstairs. I lose hours of work time a week due to this (all my work is via a VPN and on the work…