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TalkTalk Fibre to Toob Fibre - CGNAT Query
Hi, hoping for some some technical direction if possible. We are currently on TalkTalk Full Fibre 150 over Openreach and our contract ends 4th March. We are considering Toob Fibre 900 on City Fibre, as they have some great deals. Our main reservation is the Toob use CGNAT, although I believe they provide fixed IP for an…
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Zzoomm zero Internet and zero customer service
Hi...been a zzoom customer for a couple of years now and no issues and even been very good at customer retention, but last Tuesday my Internet went down and I've tried to reboot the router and factory reset with zero success.....I've contacted the customer service and faults team with zero response....and tried to call…
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LACK OF FIBRE PROVIDERS ON THE COMPARE BROADBAND DEALS PAGE
I have recently had a doorstep visit from Connect Fibre regarding their deals yet find no information about them on the site, yet they look to have a lot of good reviews on trustpilot. They also do not come up on a search for best Broadband in my area on the compare broadband deals page of this site. Why is this?
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Trying to change provider but no other companies think I have broadband - Help please!
I'm out of contract and want to change broadband provider. However when I go onto their sign up pages it says broadband not available in my property, which is bixarre as I am using it, and paying for it. Please does anyone know why this might have happened? Our neighbours haven't had any similar issues. The only thing I…
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Talktalk full fibre fiasco
I am on TT Fibre 65 and decide 2 weeks ago to upgrade to the full fibre package. Contract and price agreed over the phone and explained my needs clearly (i.e. voice line etc) Contract received - included extra charges. Got this sorted after further phone calls. Received an Eero TT router - read about and it it has no port…
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Vodafone Broadband fibre 2 offer £25/mth and receive gift card worth £130
Applied for this offer today, which will end on the 07/01/26. Followed the link on this site and completed the form. Kept coming up saying check personal details and delivery address, I checked and doubled checked nothing is wrong. I then phoned Vodafone and they have no record of my application, and told me that the offer…
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Experiences of Moving from BT to EE
I am with BT broadband and received an email offering me a faster speed for a slightly cheaper price than my current deal. I phoned up and they told me that they had an EE deal that was even cheaper. This was on Friday and the new router arrived over the weekend. I haven’t yet unboxed it.i have since looked online and have…
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Tried to sign up for Vodafone broadband - a bad experience!
I was hoping to sign up to a Vodafone broadband deal that seemed pretty competitive. However the sign-up process was awful. I think the problem was that I once had a MyVodafone account linked to a mobile number I no longer have. I ended up going round in circles and, despite several attempts at getting things sorted using…
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Any luck getting Openreach copper line removed?
Most/all of the houses in this area have now had fiber installed. The service provided via overhead lines from telephone poles, which means every fibre line is duplicated by a much thicker, obsolete copper line. This is making the area look a mess, an means there are two messy fixings to each houses' facia, brickwork or…
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Sky offering £200 to settle my complaint
I signed up to Sky Broadband and Talk during Black Friday. I requested to keep my old number (of over 30 years) but they assigned me a different one. Their customer support was diabolical; hours wasted, getting nowhere. Ultimately, they insisted that I never requested to keep my number during the sign up process (this is…
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Talktalk migration, refusing to cancel as per their email
I received an email from talktalk on 27th November which stated I'd be migrating over to Utility Warehouse on 1st January 2025. It says within the same email that I can cancel with talktalk up until 31/12/2025 without incurring early termination charges. From mid December I told them multiple times I want to cancel my…
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TalkTalk Contract Change
I received an email from TalkTalk this morning to notify of an additional charge relating to ‘callsafe’, which was previously included in my £32 broadband contract (no longer have a phone line since they upgraded to fibre locally). In a similar vain to the recent O2 in-contract price increase, you have the option to cancel…
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TalkTalk transfer to utility warehouse. Is this legal?
Just received an email from my broadband provider TalkTalk today 21st July that as from 30th June I've been 'selected' to be transferred to Utility Warehouse where I will 'benefit' from extended services to customers across the UK. The email states that beyond award-winning services, Utility Warehouse helps customers save…
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Has Vodafone £12 Social Tariff Ended?
Hi all, I took out the Vodafone "Full Fibre 1 Essentials" £12 Vodafone broadband social tariff last year and i went out of contract on 23/05/2024. After this date i have been out of contract and lost the social tariff discount of -£10 so now on £22/mth. Unfortunately i missed the email about renewing my plan when it was…
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TIP: You're entitled to a FREE battery backup for your router if you have no mobile signal
When the phone companies took away landlines, they were supposed to ensure you have access to emergency services in a power cut. That means if you live in an area with no/poor mobile signal, they have to give you a battery backup to keep your router on long enough for you to report the power cut/call 99 etc. If you call BT…
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Virgin Media Installation - Broadband
Hey I have just entered into a contract with Virgin using a BF deal. They sent me a video about the installation, but only AFTER I had pulled the trigger. Now I am a bit nervous! Background is I have had FTTP installed in my road, up to the kerb. As I understand it, that is not the end of the story and there is more work…
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Talk talk to UW migration
We have a line fault, so no landline and 3mbps internet speed. Called Talk Talk and after 2 hours online chat they tell me my account is marked for closure because I have switched to Utility Warehouse. News to me. Anyway it turns out Talk Talk have migrated my account to UW, without telling their own tech support. Next I…
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Will a Smart plug work inside a metal box?
AFTER it has been programmed? Ie, once the timings have been set up using the App, are they then stored in the plug so carry on regardless? Scenario is, outdoor wall-mounted metal cupboard housing double power socket. I want to use one for Chrimbo light, and be timed. Smart sockets are as cheap as digital timers - and are…
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What counts as new customer for Sky broadband offers?
Hi. My partner and my currently have Sky for broadband in our flat but we will be cancelling as we have just bought a house and will be moving soon . We've seen that Sky is currently doing good offers for new customers. If my partner was to sign up to Sky for the new House (different name and new address) would he be…
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Short term broadband?
Hi All, In a bit of a pickle with this one and cannot seem to find a solution. I have just bought a new house and will be moving to it in 3 - 6 months. However I want to have broadband in there so when the house is getting renovated I can work from there - this means I can't do a "move house" request with my current…
