Sky Broadband Deals not completing

Tripitaka100

I looked on this site for a new Broadband deal as paying over the odds with BT.

I chose the Sky deal for £20.95 a month in 24 month contract, but when taken to the sky website it wouldn't complete just said "there is an error". I rang sky and advisor told me he couldn't honour the del, but would go through to a team that could. I was on hold for half an hour and gave up.

Called back today and got someone else who said this must be a hoax deal, they can never offer this price and dont have any affiliation with any other websites.

Has anyone else had this?

How can I escalate a complaint? I guess it is with MSE and not Sky directly!

MSE_James

Hi @Tripitaka100 - I've made the relevant team here at MSE aware of this thread.

Ayr_Rage

I had similar issues ordering Sky from Topcashback, it went through at the 4th attempt.

There is no conspiracy, Sky operatives will never know what their sales department are offering through the various comparison websites.

Going via the "compare utilities" on the TCB page rather than just inputting Sky in the search box resulted in a deal with cashback and a voucher offer.

dnpark38

I'm presently with Sky BB and when I first tried to sign up on the web it failed.

I then spoke to Sky and got someone who was interested in solving the problem. It turned out my Sky account of years ago was still in their system with a couple of pence credit.

Have you had a previous Sky account?