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Grain broadband opinions
My current situation is I am with Vodafone Cityfibre. My 100mb contract ended in June and as service has been fine, I upgraded to 150mb for less money for two years. Since then service has been intermittent with several hours a day of loss of internet. I have spoken with Vodafone support and the problem continues. An…
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Looking Short Term BB Contract or Rolling
Looked on MSE page 'no contract' deals only to find that results were all contract deals of 12 months + :/ I'm in the middle of a house move and just want BB at the new address for a short term - say 3-6 months or rolling contract. Mobile signal is rubbish at new home so no-go on a data only plan as that's not going to…
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Is compensation available or not ?
2011 we moved to our current home and after a few months noticed speeds started slowing. BT arranged for an engineer and he confirmed house wiring was fine but could find nothing wrong. This continued to happen for the next few years and eventually we changed to Plusnet - same problems, so eventually because we wanted BT…
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Possible to Have Virgin Media & BT same time?
I am getting conflicting advice regarding the possibility of having both BT BB and Virgin Media. I've been told that you can only have one Fibre connection going to your house. In Ye Olde Days of course BT BB was via ADSL so it wasn't an issue having both - but now being told that it's not possible as BT BB is via EE and…
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Are there any providers that will pay for early termination fees if you switch?
I still have a few months to put up with Vodafone bb but want to switch. Are there any providers that will pay for early termination fees if you switch
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Not for profit committee run village social club Broadband termination
We are a not for profit committee run village social club. Unfortunately,
after over 100 years trading, we have had to close the club. Most committee
members have left and due to lack of finances and support the club has had to
close. 1 year ago we entered a 4 year contract with OneCom for phone and broadband
this was…
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New Vodafone Fibre and router - "WiFi has no valid IP address".
Hi.New fibre, new router, phone connected ok, as did work laptop. But owner's own lappie won't connect to the internet.It finds the router, and 'connects' when password entered. But 'No internet service'. She's run a 'test', and her laptop returns, "WiFi has no valid IP address".I've done a surf, and apart from the obvious…
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Moving on from Sky Broadband
A bit of a luddite so bear with me......my contract at Sky has ended so now they want £38 a month for broadband. I had superfast fibre package so been looking around who offers the same speeds in my area and Plusnet seems best at £26 a month I am wondering if they need to do anything with the wiring etc at the house or can…
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Openreach delays
Hi We moved property in June and I gave BT 2 weeks notice in order that our Broadband could be set up for us. They agreed on a date of 5th June which as perfect as we moved in on the 4th June. Since then there has been delay after delay as there needs to be pavement digging work to be done in order to install the fibre…
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Cityfiber only across the street
Hi folks, cityfiber (Morrisons telecom services to be precise, not the supermarket chain) spent a while digging up my quiet little road, installing fiber on the other side of the street only. Even numbers get it, odds don’t. The street has two ends, so not a cul-de-sac, & the initial response I got from CF was that the…
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Got the full fibre and switched from TalkTalk to EE
The whole digging the ducting took seven weeks and I was finally switched too EE. Well, talktalk doesn't seem to know about this, no final bill, website account details have no mention at all. I assume I will get a final bill at some stage. How long does it usually take? Will it help if I give either or both parties a…
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Is FTTP compulsory
Do I have to have FTTP fitted or not. currently our FTTC works perfectly and the speed is adequate for our needs. Reading articles about the subject is confusing as some say it’s down to the individual if they want it or not and other notices say that it has to be done sometime in 2027. Searching the question on any…
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Free internet for pensioners?
Is anyone aware of any initiatives or plans that offer free or very cheap internet for pensioners? Thinking my 75 year old Dad would like a smart TV that offers ITVX and BBC iplayer. He's not on pension credit but gets housing benefit, he's under Birmingham City Council.
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Joining SKY/Vodafone Broadband FTTP - Switching Experiences?
I'm currently with NOW Broadband (FTTC) and was just looking for
some feedback from people who have switched to Full Fibre broadband from Sky or
Vodafone. I'd like to keep my current landline number, so I'm
wondering if many people have had problems with porting their old numbers
across. I've heard mixed information about…
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VIRGIN MEDIA/02 SHAMBLES......& MORE
I am at my wits end. This merger is driving us mad. Suddenly emails disappear only showing 02 page, Can't access VM emails. Impossible speaking to someone on the phone. Had this 2 weeks ago & had to pay someone to restore it remotely. VM say they don't do this? (I know they used to)! At this moment I am using PC with…
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Curious about locations of "We noticed a new sign-in on your account..."
I often get this when I use my phone instead of my PC to log in to, say, Gmail or eBay. What bemuses me, tho', is my supposed 'location' at the time. I'm guessing it comes down to whatever 'hub' or whatevs is being used? Just signed into my eBay account on my PC, last logged in a few days ago via my phone, positioned…
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Migrate Broadband but lost landline number
After reviewing the market as I came to the end of my 2 year broadband/phone contract with Vodafone, the best option was an equivalent deal with Sky through Quidco, offering a cash back sum and an Amazon voucher from Sky. The broadband migration completed smoothly four days later. It was only when a neighbour told me they…
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Price comparison for phone and broadband
I used to use U Switch for price comparison, however, I understand that they are not operating any more. Is there a website or telephone number for Broadband and phone price comparison where I can find the best deal for my needs please? I also want to ask about electricity providers but wasn't sure which category to put…
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Vodafone / Openreach fault for several months
Hi. I am having a fustrating time bashing my head against the brick wall that is Vodafone technical support. I've had an ongoing issue with my broadband since Dec last year. There's been a fault on the Openreach network in my area which keeps coming up everytime I run the Vodafone broadband service checker or the service…
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VAT extra add on
Hi Does anyone know if it is ok to advertise a broadband package at a set price but not including VAT witch is then added on as an extra to the bill? So I thought I was signing up for a basic broadband deal of £19.99 but when I checked my bill there was an added VAT charge. Should this not have been included in the…
