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Contract cancellation
Out of the blue i received an email from my broadband provider, TalkTalk, telling me I had requested a cancellation of my contract. This came as news to me because I didn't. Still wrestling with it 3 days later. I told them repeatedly that I made no such request. Eventually they said it was something to do with BT and my…
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5G Broadband thoughts?
Am looking to switch away from VM! As I'm not 'FullFibre', I'd be restricted to under 65Mbps, though past experience indicates an actual 30-50 is more likely! (which I did find perfectly adequate) I've started looking at 5G Broadband and coverage checkers suggest only EE and O2 would give me good reception. O2 don't seem…
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data only sim or not for mifi
While we sort out broadband, we are going to use a mifi connection for a month or so. We have looked at Three, and there seems to be quite a difference in payg data only sims, and sims that include calls/texts. The latter is less expensive. I have done a bit of research and can't find a definitive answer - do I have to use…
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Why is so difficult get Full Fibre living in a flat in London (Putney)?
Hi there. I've been trying for 4 months to get full fibre into my building. I've contacted the managed building company so they can reach Openreach and start the process. It is taking forever. Openreach seems to be the only solution we have in my area. We have heard nothing since 30th July, when they said they would be in…
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BT / EE merger confusion
I am confused regarding BT and EE. I am about to reach the end of my EE 24mth contract. I was with BT before this but when I came to renew, they strongarmed me onto EE, due to the ‘merger’ telling me that certain deals were no longer available etc. Some of it was probably guff, but hey ho. The question I am asking is this:…
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Cityfibre using BT Openreach cable?
Will be moving to Cityfibre in coming months. Spotted a city fibre van across from me today so asked them about my connection. The reply was "you already have fibre to the premises with open reach grey box on wall, we will just use the same cable so won't need to touch the driveway and simply put a new box on the wall…
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Does BT assume you'll stay loyal regardless?
My BT broadband contract is expiring on 31st October and they have already started pestering me with numerous phone calls and emails trying to get me to recontract with them. I am currently paying £40.99 for 500mb. I clicked on the link provided and they only offered me one deal which was 900mb for the same price £40.99. I…
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Our new Broadband Haggling guide - please share your feedback
Hi all, we have a new Broadband Haggling guide, and we'd love to hear your feedback. Just click reply below to share any info. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide. Thanks for your help, MSE Nick
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TalkTalk full fibre offer
"Full fiber 900 voip 24 months variable package 28 pounds + 8 pounds on UK call boost + 1 pounds call safe 37 pounds nwe monthly + free engineer visit and installation I will waive upgrade set up fee 30 pounds as a valued customer + free updated new router usually that is 80 to 120 pounds but I will provide that for free…
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Sky full fibre customers & your speed
If you're on Sky full fibre could you please post up Your connection that you're paying for (I'm on 900mb. Was previously 300mb with BT), my address allegedly supports 10000mb Could you please run an Ookla speedtest & say what result you get When you ran the test was there a lot of activity (as in did you have 3 kids all…
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Home Move
Hi I am moving house and EE will not transfer my package to the new address, It states on the website they Will give me like for like. I am getting 500mb Now at my old house for £37 .At my new address I will only get 40mb. And still pay £37 . They are saying that I have to take out a new contract for 24 months. Help would…
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Current Sky Broadband deal sign up problems
At the moment MSE is offering a deal on gigafast fibre broadband with sky for £28 per month with a £140 voucher that you need to claim. You can actually see the £28 deal on the Sky website too, obviously without the voucher. However, every time I try to sign up either via the MSE link or on the sky website itself I get…
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Moving Home - Vodafone forcing New 24 Month Contract
I'm currently a Vodafone broadband customer and moving home in August. My current address is served via Cityfibre and I have the 500MB/500MB service. I'm 18 months into my 2 year contract. I've just called them to move my service to new new address but the new address doesn't have Cityfibre. It does however have Openreach…
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EE, BT, Voda, SKY - Rate these from best to worst?
I'm currently with EE and it's time for renewal. I've knocked up a quick spreadsheet using the 4 companies (in the thread title) There are only 4 who offer Digital Voice landline, in my area. The pricing, for a 24mth contract with vouchers/discounts taken into consideration are as follows: EE £887 BT £721 Vodaphone £462…
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Suspicious BT emails
Formally with BT and now with EE, I’ve been having emails supposedly from BT asking me to review my email settings in readiness for some sort of upgrade in January I think it was. Also asking me to click on a link if I needed to know anything. Obviously not going to, just asking if anyone else had these?
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Is my vodafone router working properly? fttp 500mbps
I am 1 week into a 24 mth Vodafone 500 contract. I can still cancel. Speed to the property as measured on the ookla speedtest and using an ethernet cable varies between 90 and 453, usually between 250 and 350. So into the house is OK. Best speed to laptop and phone is on 2.4g band and is between 50 and 60. Is that to be…
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Any of you one time BT customers been EE customers & can comment on any differences?
Specifically full fibre. I was with BT. Very happy with the (300mb) service, not happy at all with the price (£42 shifting to £45 out of contract) and so I jumped ship and went with Sky on their 900mb deal. Within 24-48hrs I was looking to move away from Sky. Whether it's their Sky Max Hub hardware being the issue or…
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Sneaky Bill Changes Onestream Final Bill
Everything was fine until I tried to switch to another provider. Broadband has been good, with minimal disruption but price had increased by nearly 30% in 18 months. I was also paying a rental for the router ~£6 p/m, both the service and the router rental increased every March. This pushed my bill from £39 p/m to £50 p/m.…
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Vodapone or plusnet
FFTP is now available to me .Currently I'm with PlusNet FFTC with 8 months left on contract. Vodaphone have better deal available but read a few negative comments about them and a bit worried as to how they will handle the paying off of my remaining contract .Anyone had dealings .
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Haggling with Plusnet as my contract is coming to an end in Oct 2026
Hi there, My contract is due for renewal in October 2026 and I received an email this week giving me the following options: Upgrade to a faster speed - Go even faster and save up to £2.00 a month Renew my package - Same great speed and save up to £5.00 a month I'm currently on a Full Fibre 145 and pay £32.99 a month and I…
