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*Resolved* - Could someone clarify if this NOW payment is legit?
I was hoping someone who understands billing could assist a little. I've been with NOW phone + broadband for ages, but switched to Virgin for faster broadband. The switchover was July 7th and I got an email from NOW confirming the switch and the end of the contract, no end of contract fees as I was with them on a rolling…
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Fibre broadband why is only Airband available in my area
I live in rural Devon, I've got fibre broadband through Airband, and it'll come up to the end of the contract fairly soon. I wanted to see what options are available, I can only find deals through my existing provider. As far as I understand it, Airband installed the fibre in the area so I had to have my initial contract…
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£63 a month! Can I do better?
Been with sky for many years, my contract ends on 19 September. I have Sky Broadband Superfast and Sky Talk Anytime Extra "67.0 Mbps Average Download Speed, Unlimited Downloads. Includes Line Rental". They want to increase it from £58 to £63/month. Can I do better than this? I rarely use my landline now so not making any…
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Vodafone shopping voucher incentive scam
When selecting a new broadband provider do not base your decision on the promise of receiving a shopping voucher after 120 days as an incentive if you sign up with Vodafone. I changed from my previously excellent BT service in February and, of course, no voucher to date. I spent what seemed like hours on the phone trying…
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Looking for new broadband and phone line
I am with Now Broadband and they want to increase my bill to about £40 per month from October. I have basic broadband (its only me in the house) and a traditional landline which I want to keep if possible. I can't find another supplier who offers this combination. Is it still available? They seem to be pushing digital…
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Problem with Broadband giftcards for new Vodefone user
We signed up for a new Vodafone broadband service in March with the promise of a £85 gift card and still have not received it. Giftcloud say they are waiting for Vodafone to confirm our purchase.At one stage they asked us to send a copy of a bill to confirm we had taken the package out which we did. Still no gift card.…
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Can I reduce VoIP/Digital Voice "landline" telephone call costs?
Been searching for an answer to my question for hours and can't quite seem to find it, so I'd be most grateful if someone could provide an answer. My question is about VoIP telephone call costs and alternative service provider options (if any). I currently have FTTC broadband together with an existing landline 'phone…
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Comparison sites not showing all options? What sites will truly give me all options?
My Broadband contract is coming up for expiry and my Sky contract is expired, so I'm doing the checks for the best value TV+Broadband package I can get. I'm currently on Vodafone for BB with BT and Virgin lines available outside the door (Vodafone installed my current line) - but when I look at some of the usual comparison…
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TalkTalk transfer to utility warehouse. Is this legal?
Just received an email from my broadband provider TalkTalk today 21st July that as from 30th June I've been 'selected' to be transferred to Utility Warehouse where I will 'benefit' from extended services to customers across the UK. The email states that beyond award-winning services, Utility Warehouse helps customers save…
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virgin is coming
hi all, as the topic says my house is getting virgin couple of questions, the road works are getting done in stages, im looking at online roadworks and it seems like virgin are not going right inside the estate as no rd works planned is that normal also ive just had a flyer through th letterbox telling me its coming, its…
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Creating competition on OFNL (Open Fiber networks) broadband
Hi Money Saving Experts, I'm wondering what can be done to create some competition in the market of the current providers on the OFNL network. We're on a new build estate and 7 years ago when we moved here, the speed and service was good, inline or better than many others. 7 years later, no speed increases or cost…
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Money Saving Expert Sky Broadband Offer Help
Money Saving Expert Sky Broadband Offer Help About two years ago I applied for a Money Saving Sky Broadband offer; however, on completion the installation date provided was not suitable and the Sky customer service were not able to amend. So I cancelled and stayed with Vodafone. I’m at the end of the 24 month contract with…
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What internet can I get?
We are moving into a row of cottages and had planned to take our Virgin package with us. I've checked the post code checker with Virgin and our cottage is on the available list, 3 of the 9 aren't. Have got an engineer visit booked for 1st September but still unsure if we can get it installed. Our letting agent has just…
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Linux mint laptop suddenly stopped being able to access the Internet - help/suggestions welcome
Hi,I wonder if anyone here can help with a problem I am having with my Linux Mint Huawei laptop. I am not an experienced or knowledgeable Linux user. Until yesterday morning I was having no problems connecting wirelessly to my Fritzbox router and using the Internet for browsing and email. However, since yesterday morning I…
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Virgin Media 'Deadlock' not accepting online contract after 9 months of discussion....
Question first then the full story below for detail- Has anyone with a not honoured Virgin Media online contract gone to 'deadlock' and had a decision go in their favour? Or is this just another stalling tactic and we will need to go to the ombudsman? We've been with Virgin Media for broadband, TV and phone for 10+ years…
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Internet company supply query
I have been a customer of the internet company No One
Internet for 21 Months, I have a 24-month contract. The company has been taken over by Home Telecom. My internet upload speed has dropped to a ridiculous
speed of 20/100 instead of 940. It will drop to this speed 24/7. Home Telecom refuse to help, if I managed to speak…
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Sky Fibre renewal - slightly complicated due to moving
My contract for Sky Broadband Ultrafast Plus (500Mbps) is ending in a few weeks, I am currently paying £36 and the renewal email is 'offering' £43/month for 24 months. I called Sky and they offered £33/month with a £20 admin fee which they wouldn't budge on (even as an account credit). As a new customer, Vodafone will cost…
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My elderly dad was pressure-sold new broadband whilst still in contract for existing supplier
My Dad is 79. He's reasonably independent but he's partially sighted and uses hearing aids, and in his words "is not as quick thinking as he used to be". He said a man came round door to door and told him he could get cheaper broadband from County Broadband. He told the man he was signed up with Gigaclear, but the man said…
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BB without landline
Can anybody recommend a reputable BB without landline pl ? Current owner is using virgin media. Thanks
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Vodafone price higher than on price comparison sites
All price comparison sites include MSE state that the Vodafone 500 mbps full fibre deal is £27 a month for the first year, however when I actually want to sign up it's suddenly £31 a month. Does anyone know why? Am I missing some hidden £4 discount?
