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FTTC to FTTP phone swap timing.
I'm moving from NOW FTTC to Plusnet FTTP. I'm going to have some overlap of services. I want to keep the phone line for the time being and was going to move it to someone like A&A. I'll have to set up a VOIP account with a temporary number. When I give NOW my notice, how long before I can move my number to VOIP? If I give…
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Vodafone won’t update router on move to FFTH
A couple of months back I upgraded to Full Fibre to the Home. On the install by Open Reach the installer asked why Vodafone hadn’t provided the latest high speed WiFi router. I said I’d already asked and they had refused. The man from OR couldn’t believe this and nor could anyone else I know who has FFTH. So I’m stuck with…
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Sky BB changed from copper wire to Fibre - it's actually a bit slowere
Hello We had the old copper line, IIRC the BB pack was something like Superfast 35 - speeds according to Sky site were 36.4 daily Since the change over a week ago its 151 and the "daily average is 74.2" according to their site. The phone works ok, the laptop is no faster, and its a relatively new laptop. The tv freezes…
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Onestream cautionary tale/advice request!
I've been with onestream for almost 2 years and the service is good if you are static, but dreadful if you are moving. Recently I moved house and had to shift my internet over. Despite not being able to provide the same contract/services at the new address (no fibre), onestream insisted that I either had to accept a more…
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Vodafone Broadband billing start date
I ordered VF BB on the 9th of last month and it was installed on the 24th of last month. I have received my first bill on 6th of this month. It doesn't seem right to pay a full month after only having 2 weeks of service. I got through to the Indian call centre and they mentioned that the service is billed one month ahead.…
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Virgin media not providing the services stated.
I switched from sky broadband when my contract finished and price went up. In looking for a new supplier I found VM to be reasonably priced for a faster speed, however what sealed the deal for me was the in depth parental controls offered. Specifically the ability to pause the internet on specific devices and the ability…
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Location of BB box
(I think this is probably the better forum than the In My Home forum as it's about the techie side of things) I'm due to have my City Fibre installed tomorrow morning. They've said they will run a wire from a telegraph pole, rather than underground, which is fine by me. What I'm wondering about is where, if I have choice,…
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EE Broadband Account issue - someone else's card details
Hello, I was about to set up a DD on my account but thought for the 1st payment i would use my credit card. When going to add my card someone elses details were there (Name / Last 4 digits) I phoned EE and they are raising internally. They advised I should (but may not) receive a reply. I paid over the phone and am waiting…
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Switching from BT broadband
Is it best to contact a new provider 30 days before the BT contract ends? Or best to wait until the contract actually ends? Thanks.
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Contract renewal dance
For a while I’ve been in a predicament where by I have Sky tv but virgin broadband and renewal dates do not align. To be honest I much prefer sky tv and more recently they have started adding more services inclusive saving me a few quid. Then for me in my area virgin broadband has been the fasted and most reliable. 18…
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Housemate order new broadband in same property
hello I am currently with bt fibre but the renewal price is too high and I don’t want to change providers. I am wondering if my housemate orders as a new customer to get the new deal, how do we ensure a smooth transition? what date will the housemate be given for activation and do I need to cancel mine? I know I’m supposed…
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BT Business broadband miss-sold?
An elderly neighbour has been sold by BT a Business Broadband package (a couple of years ago I think) that includes two Business class phones with facilities you'd normally expect in a business environment. All he wants is a standard line and two ordinary phones. He was shocked when I told him that my Broadband (FTTC) is…
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Vodafone BB instalation
The email states that installation will take up to 2 hours. City Fibre are installing it, I believe they have install BB before, not sure. I was previously with Virgin. There are different types of cable, years ago it was copper. Is this installation likely to be a new cable, or perhaps there is one there already and the…
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Broadband one touch switch stuck order issue
Hi. I’m hoping someone here has experienced this and can advise. I’m currently with Sky Broadband and received a price-rise notification, so I’m within the 30-day penalty-free exit window. I tried to switch to Vodafone via the MSE comparison tool (which routed me through Broadband Genie). During sign-up with Vodafone, when…
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Virgin media bill
Hi everyone, I’m in a bit of a tricky situation and I’d really appreciate some advice. Back on March 25th, I signed a contract with Virgin Media. Then, on April 10th, I signed a contract with YourFiber on the same day that I was approached by them. I was within the 14-day cancellation window, and YourFiber assured me they…
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Vodafone offer via MSE is a con?
Tried on several occasions now over the last few days to sign up to a new Vodafone broadband contract as promoted by MSE, paying £23 per month, equivalent to £18.50 per month with £155 giftcard; despite being available in my area I get an error message every single time, requesting that I phone Vodafone - but then they…
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Compensation from water company
Hi, A (large. well-known) water utility company's tanker knocked down a telegraph pole and disconnect our internet. This happened a week ago and Openreach say it will take up to another week or two to fix the issue. To get internet in the meantime, with the water utlitity company's agreement, we purchased a 5G router and…
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Talktalk keep ringing me about cancelling
I only searched on money supermarket for new BB as TT are moving to Utility warehouse and my contract is free to leave if I go before end on May. The thing is I was only searching and never completed any move to a new provider and TT have been phoning me about cancelling and they have now set up a new 18 month contract…
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Why does porting new VoIP landline numbers seem so difficult to service providers?
Ofcom brought out new regulations in 2024 on porting landline numbers but are the companies following them? I’ve decided to change my FTTP broadband and VoIP phone provider from EE after years of service with them to great deal from sky. My broadband switched phone works with sky number as normal but still no number change…
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Virgin Media - Struggling To Cancel Without Penalty/Notice Period
I've come to the end of my 18 month deal with Virgin Media. I've been with them for 20 years plus and for the first time I'm unable to negotiate a deal. I want to leave as the price is raising from it's discounted cost of £78 to £239 per month. I received the e mail notifying me that my contact was coming to an end on…
