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TalkTalk transfer to utility warehouse. Is this legal?
Just received an email from my broadband provider TalkTalk today 21st July that as from 30th June I've been 'selected' to be transferred to Utility Warehouse where I will 'benefit' from extended services to customers across the UK. The email states that beyond award-winning services, Utility Warehouse helps customers save…
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Internet abroad while working
I am travelling to a Spain soon and I will be working from there a week. The place that I go to has no internet. The internet from my internet provided (O2) is not enough. What are the options? Thank you
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Migrate Broadband but lost landline number
After reviewing the market as I came to the end of my 2 year broadband/phone contract with Vodafone, the best option was an equivalent deal with Sky through Quidco, offering a cash back sum and an Amazon voucher from Sky. The broadband migration completed smoothly four days later. It was only when a neighbour told me they…
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Got the full fibre and switched from TalkTalk to EE
The whole digging the ducting took seven weeks and I was finally switched too EE. Well, talktalk doesn't seem to know about this, no final bill, website account details have no mention at all. I assume I will get a final bill at some stage. How long does it usually take? Will it help if I give either or both parties a…
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Wi-fi for village hall
I'm the treasurer of a small village hall in a rural area. We've decided to look at offering wi-fi for users, but I'm not sure the best way of going about this, or how much it might cost. There isn't a landline at the hall, so I guess we are looking at some sort of mobile wi-fi using a phone network signal. Any help or…
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EE disconnection
A friend of a friend has lost their broadband and supposedly has spent days trying to complain to EE without any result. I have very little details about what was said, but open reach checker says they can get Copper (21mb/s down, 1mb/s up) but there are no plans to offer FTTP. Are EE just pulling equipment out of…
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Trying out a new provider while still with Virgin Media
So my broadband contract with VM is coming to an end. In my account, I was offered a deal for another 24 months which is very similar to what I've been paying and since I'm quite happy with VM service, to avoid the hassle of switching, I signed up for it. But in the meantime I was looking at other providers and one in…
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TalkTalk - Slow connection refunds
Hi all, After wasting days on TalkTalk online chat trying to resolve billing (overcharging) issues and slow connection issues I finally terminated my contract early without charge. I subsequently discovered that via the Eero app, you can access historic maximum speed data. If you click 'Internet' at the top of the home…
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"Single Dwelling Unit Residential UG Potential Wayleave Issues" re Full Fibre - what does this mean?
My contract with Plusnet runs out on the 22nd - I'm currently on "part fibre" and it's been very reliable. Obviously I should have looked into this sooner but upon putting my number into BT's broadband checker, "Single Dwelling Unit Residential UG Potential Wayleave Issues" comes up re FTTP - what does this mean? I can't…
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Virgin Media Haggle success
My Virgin Media is out of contract in January. After lengthy (and friendly) conversations with a couple of people, I have got my bill down from £77 to £34! I have dumped the landline (unplugged for years!) Also got rid of the Tivo box, as I can get everything I need on my smart TV. Upped speed from 250 to 500. I'm very…
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How to complain about City Fibre
I'm trying to get FTTP broadband and the City Fibre network is my only option (Virgin Media aren't at my property). I signed up in March with an ISP (Fibrely) and got a date, which was pushed back and is currently mid August. I'm in a private building with 10 flats and before CF will be able to install they need to provide…
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Connecting full fibre ONT to router
Sorry if this is too much of a technical question for these forums, but is it correct to understand that the cable from the BT Openreach ONT to the main router is a standard Ethernet cable with standard connectors? Various leaflets talk about the “red” cable, but my understanding is that it’s basically just an ether net…
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Switch to Vodafone of landline and broadband
Supposed to switch my landline and broadband to Vodafone on 24 June. Broadband was activated and told I had to switch to digital phone, this I still don't have. Firstly I was told my previous supplier had not provided them with my phone number (I wanted to keep my original one - lots of reasons), and then when that was…
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WARNING! Vodafone Essentials Broadband Social Tariff
Hello Everybody, Please be aware that Vodafone are not playing nice when it comes to their vulnerable customers. We have had an instance with a friend who is on the Essentials broadband package (currently on their website at £20 per month for 12 months). They applied in early April and their contract started on the 19th of…
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Sky retention dept query
How do people who wish to keep their Sky landline number get to speak to the retention department as the new provider has to be set up to import the number before cancelling Sky. When I phoned and said I wanted to cancel I was only offered the upgrade showing on my account which they would discount slightly, I refused and…
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BT Billing Me for months After Switching to EE — £300+ Lost and No Resolution
Hi all, I’m hoping someone here can help or share any similar experiences. Back in March, BT offered me a great deal to switch to EE (which they also own). I accepted and received my EE equipment on 26th March, with services activated the same day. Initially, everything worked smoothly, but it didn’t take long for issues…
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cuckoo broadband unjustified debt claim
Hi, Last year I set up a broadband account with Cuckoo but they were unable to set up the service. After 2 weeks of failed attempts they closed the account and I have in writing a confirmation that there would be no exit fees as they couldn't supply any service. I heard nothing from them until March this year when they…
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Broad not working
I have a fttc connection with Plusnet Sorry, correction. I used to have a connection until they cut me off. The bill is paid on time and in full. Plusnet have disconnected my line without warning and are now unable to get it re-connected. 15 days now without internet. I work from home, at least I used too! Plusnet are…
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Moving house Openreach detects issue to activate Broadband
I am moving house on Friday and when I applied for the broadband connection, they said it could be activated remotely by Friday. However I then received an SMS from Openreach and said that they have detected an issue and an engineer visit is required. Would I be right to suspect that the most likely issue is that the…
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Cuckoo, don't believe the hype!
Posting on here for the first time as I feel the need to share my experience! I have been with Virgin for almost 30 years and frankly got tired of doing the "renewal price dance" every 18 months despite the actual product being very reliable and generally competitive. My last renewal price was triple what I had previously…
