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talktalk compensation
i had no TalkTalk phone line due to a outage in the area and taking in to account weekends and 2 days to fix i was still without for 13 days. I checked on website and assumed i would recieve £10.34 per day so £134.42 it said it would automatically be credited within 30 days of been fixed. After i had heard nothing i did…
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Broadband deals that don’t exist for certain address.. 🙄
well decided to leave Sky (jumping up to £49 in Oct) which is always interesting when you tell them your leaving.. phoned they said NO DEALS, within seconds of putting phone down got email offering the deal for new customers £23.. but my other issue is when looking for a new deal example Vodafone offers full fibre deals…
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Change to Fleur telecom - is this OK?
I had an email this morning from TalkTalk (with whom I have had email and broadband for many years) telling me that my contact has been moved from TalkTalk to Fleur Telecom as from 3 days ago. I had no warning or notification that such a change would be taking place. Is this genuine, or am I being taken for a ride? And…
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Talk talk not paying gift card reward
Hi, anyone experienced similar? Signed up for talktalk in Jan after readying about an offer on MSE where they give you £100 Amazon gift card. The gift card never arrived so I've contacted Giftcloud who just keep saying that it's with their team for manual verification. That's been going on since the end of May. Has anyone…
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Digital voice changeover from copper
I have been with EE, formerly Freeserve then Orange, for over 35 years. Recently I got a series of emails saying landline (included in my broadband package) was chaning to digital voice and it would occur in August, no change of contract, no price increase, etc etc. I rang to request engineer's assistance because I am…
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Mis-sold Broadband
Hi, I'm currently in dispute with my Broadband provider (YouFibre formally known as BRSK). I was told my a doorstep BRSK sales rep my full remaining bill with Zen would be paid in full but now YouFibre (who took over recently) are saying it's only up to £300 and not the £421 I was told. I don't have any recording of the…
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My Experience Closing an Onestream Account – Repeated Errors & Contradictory Information
Posting this to help anyone else dealing with Onestream. I recently closed my broadband account and the process was far more stressful than it needed to be. Despite being told the account was settled after paying the agreed final amount, I continued receiving: Contradictory emails Incorrect payment demands Threats of…
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have OR Stopped forcing Full Fibre?
Looking at deals using different addresses, have BT/OR stopped forcing everyone onto Full Fibre? FTTP Can you now move company without getting FTTP? Using Vodafone they seam to refuse to supply? Yet EE will quote for a slow 65Mb on an inactive copper line it seams?
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Failed fibre entry brick plate
When OR installed my fibre they used one of those plastic brick covers over the entry point with loads of silicone but I did notice it was quite warped and sure enough after many months it's finally given up the ghost and fallen off. Is it a waste of time trying to get someone out to fix it and should I just do it myself.…
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Youfibre. Too good to be true?
I'm currently on a 300mb deal with BT and as of yesterday I can leave at no cost. I'm now paying I think it's £42/month. Not sure what that'll go to in a months time when I'm properly out of contract. Just having a look on uswitch.com at what's available & the first one that came up was this Youfibre deal. 1000mb down &…
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How to switch within Sky Broadband cooling off period
Switched from BT Full Fibre 900 to supposedly equal Sky Full Fibre Gigafast last week. A lot of lag on internet casino gaming and some slow lag on some websites, YouTube, opening emails. Never had this with BT. Sky have said wait 14 days for "stabilisation" (not sure that will change anything!) but they allegedly looked…
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Leaving Sky Broadband
I signed up with Sky Broadband almost two years ago and my contract comes to an end on 31st October. I want to leave and go elsewhere. How do I ensure that a) Sky don't charge me an exit fee? and b) I don't lose internet access? Should I speak to, say, Vodafone and ask them to transfer me on 1st November? Will they not…
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Best provider - London house (never had internet)
Hi Team ! Quick question for the hive mind here: 1) Looking for recommendations for best provider to go with to get broadband installed into a house we bought that has never had internet - an Victorian terrace in London that hasn't been renovated since the 1970's. Can any provider do the install or does it have to be BT?…
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Cant Get full fibre but Broadband now going up by an extra £15/month
Hi, Openreach site they have no plans to upgrade my service to full fibre even thought the rest of the village has full fibre and im at the start of a lane. Onestream has informed me that dur to Openreach removing PSTN service if i dont sign a new SoGEA contract for 24month my existing contract goes up by an extra…
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Need WiFi for my elderly dad at home
hi just keep getting too much information when I search for good deals it’s messing with my head. My elderly father has early dementia and is being cared for at home. I’d like to get WiFi to enable us to buy a camera of some sort to keep an eye on him in his livingroom via our mobile phones plus allow him to watch tv…
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One Touch Switch Error 1114 – Unable to switch from Utility Warehouse to Vodafone or Sky
I'm hoping someone can help as I've run out of ideas. I'm trying to switch my mother-in-law's broadband from Utility Warehouse to Vodafone using the MSE broadband deal (£115 voucher). Every attempt fails with: Error 1114 – Your details don't match your account. I've also tried switching to Sky and get exactly the same…
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Switching from EE to Sky.
I've decided to take advantage of the advertised SKY deal on this site and so switched from my current provider EE. The deal saves me nearly £30 a month. Being an OAP, that is a lot when you factor in the rise in energy costs as a result of the Middle East conflict. I was in a two year contract with EE ending in July 2027.…
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BT, EE & Plusnet (re)introduce Activation Fees
According to "ISP Preview" the BT "Group" are reintroducing an activation fee for new customers from today, 31st July. Quote:"New customers to BT or EE will be charged a "one off" £30, Plusnet customers only face a £20 fee (thought to be because Plusnet uses older and/or re-branded BT/EE kit." They then go on to say "…
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My Sky package was activated at an increased price.
I agreed to buy Sky Full Fibre 500 based on a Contract Summary stating £29.00 per month for 24 months, in Jan. My service never started at £29. It started at £32 (first bill) when it was activated in April. I received no notification of this increase. Is Sky in breach of contract ? at the minimum should I have not received…
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Vodafone complaint
Is there a way to speak to someone on the complaints team who are based in the UK? I have a complaint about broadband - already a customer and signed up to a new broadband package which is not fit for purpose - which is in its 6th week. I'm getting nowhere with their foreign-based team which I'm being routed through,…
