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Cancelled NOW Broadband, no refund recieved
I cancelled my NOW BB by switching to a different supplier in July and my final bill says I'm due a credit/ refund. I phoned customer service who said to wait 42 days and refund would be issued. There was no way to get them to refund this immediately. The 42 days have passed and no refund, I left my DD active for the…
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Cashback when switching between NOW and Sky
I know that Sky is the parent company, but does anybody have any recent experience of transferring between NOW and Sky as far as cashback is concerned? I’m pretty sure I’ve done it in the past and it worked, but the recent price increase email for NOW came from Sky. And during the sign-up process, it says, ‘It looks like…
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My broadband contract ends soon. How to renegotiate or switch and avoid the out-of-contract hike?
My broadband contract ends at some point in February. (I found the exact date another day but have lost it again, go figure). As far as I can find out, when it ends Vodafone will hike the price up by £3 (currently paying £25/mth for 45/16 speeds). But if I switch before the contract ends I will be stung with early…
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BRSK vs VIRGIN ONT
I have decided to switch my ISP from Virgin to BRSK. I understand FTTP vs FTTC, however, will a BRSK ONT have to be installed next to the ‘yet to be defunct’ Virgin one, or would BRSK engineers likely take advantage of where Virgin have already accessed my property. My thought is that they will need to make their own…
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Sky Broadband Mid Contract Increase
I'm looking at switching broadband provider. Most of them now seem to state how much the price will increase each year, usually £3 or £4 per month. However Sky don't state how much there mid contract prices will be. Does anyone know how much the increase is likely to be on a £21 per month contract. Do they use a fixed…
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Split Wi-Fi bands (SSID)
This router has the option to be on or off. Currently off.What is it?!Ta :smile:
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Temporary accommodation with no internet
A friend of mine has just moved into temporary accommodation. This accommodation does not have or allow setting up your standard broadband packages, etc… What is the best way for him to utilise WiFi of which phone, laptop and TV can connect to?
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Vodafone Broadband Sign-on Cashback Vouchers [Not Honoured]
MSE carries a broadband deal on its pages that gives a cashback voucher from 'Giftcloud.com' when signing up to Vodafone Broadband. I am well past 120 days since my activation date, but the voucher has not been honoured. It did track (I can see they verified the purchase), but they have not sent it out, in spite of me…
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How to find a past Plusnet deal March 2025
Can anyone tell me how to find a past Plusnet deal for new customers? I am in the middle of a complaint with Plusnet after not receiving my reward card and the lady I am dealing with has asked how much the reward card was for (as if they don't know :| ) I have tried the archives but every time I try the links leading to…
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sky wall to wall wifi guarantee
I live in a detached bungalow with internal concrete walls, I can only get wifi, currently with BT, using booster/extender discs in 2 of the bedrooms. I have just ordered a new sky package with guaranteed wifi in every room. I don't think sky's wifi 7 will extend to those bedrooms without extenders. Sky say I will have to…
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Now TV Broadband Price Hikes
Just to let everyone know who may be taking out a contract with NOW TV Broadband. A FIXED TERM CONTRACT IS NOT FIXED!! They can change the price whenever they like even though the contract states your price is fixed for 12 months. I had a renewal reminder that my price would be increased from £21/mth to £41.50/mth. I…
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Avoid Sky Broadband- failed installation, no accountability, system stacked against consumer
Hi all, I’m posting to share my experience with Sky Broadband and to ask if anyone else has faced similar issues, or has advice on escalation. I waited 7 days for an installation. Sky told me the engineer would call an hour before arrival — no call came. The engineer turned up unannounced, said they’d do some work outside,…
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Virgin Media charged me £938 early disconnection fee
Posting in case it helps others and to see if anyone has suggestions on what to do next. I was out of contract with Virgin Media, and our new bill was going up to £93 a month. On 22 May 2025, I called to ask about a better deal and said I was considering switching to a CityFibre provider. I was offered a new contract at…
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!!!!!!
Hi all. Our provider is Virgin and I have selected parental control, which, I'm assured means my children can't access !!!!!!. Unfortunately, they have and Virgin have told me that if they use Google cognito they bypass the parental controls! Surely that shouldn't be possible and how can I sort this?
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Plan.com and unreasonably high out of allowance data charges - Advice needed
Hey all, not sure the right approach here. My mum has a SIM with Plan.com with a 2GB allowance for £26.99 per month (aware this is shockingly poor value to begin with). I found out today that she had a recent bill that she had to pay to protect her credit and retain her services of over £1000 (£1027). The reason for the…
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Broadband price hike renewal
I have been informed that my Broadband (Voneous) will increase from £29.99 to £44.99 t the end of the month. I immediatly cancelled by telephone with a message from them saying somebody would be in touch. I recieved a phone call but I am away so didn't take it. They sent an email and I sent one back saying unless they…
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Broadband signal strength
First time posting so hopefully ok. So I just signed up to Fibrely 550Mb after being with Sky, noticed that signal strength was very poor, contacted their CS and they told me to split my channels 2.4 and 5Ghz, which I did but this made no difference, so in the living room which is about 12 feet away from router my signal…
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No MSE deals for Now customers switching to Sky
If you're a Now broadband customer thinking of switching to Sky, don't bother trying through one of the MSE deals. The Sky web site will think that you're already a customer. If you click the button to say you're not a customer, it will be confused and get stuck in an endless loop, refreshing the page constantly :sIt looks…
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Returning router
Just about reached the end of 18mth contract, final bill arrived all OK. An email arrived with an address for the return of a router and a bill for £80 ish as a threat if the router isn't recieved. Question 1. Is it my responsibility to return at my cost and risk 2. Is that a fair price for a 18mth old now second hand…
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Broadband in my partners name
My Sky contract expired today and they have zero offers, I asked about the new customer £18 for my same speed and was told "that's only for new customers" all they could offer me was a tiny bit faster (i dont need it) for £35.05 instead of my current £35. Can my wife (who has a different surname) signup as a new customer…
