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OneStream need cancellation notice even though I’ve already switched
I’m trying to get OneStream to stop their direct debits,
having switched from them over 3 months ago. They say I need to reinstate the
DD (or they’ll charge £25) & give a month’s notice to cancel. On the many
occasions I’ve switched broadband before, I’ve never had to give notice to the
old company, they automatically…
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Vodafone Broadband
Hi, we had Vodafone Broadband installed last week as the address search indicated that we could have the 910mb with a “guaranteed” 455mb speed. (Previously with Virgin on 250mb with no issues at all, so really looking forward to the increased speeds). After installation, the Engineers confirmed the cable to router was…
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Is basically any ISP 100% reliable now?
(Besides Virgin obviously) They all use Openreach. If the internet goes down it's because Openreach went down. I am thinking of switching because Sky has got very expensive. Does BT/EE or Vodafone really make any difference to anything besides price?
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speaking to a person possible?
Not sure if this is the correct place on the forum but here goes..... Does anyone know how to speak to an actual advisor at Sky instead of the useless virtual assistant? Thanks
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Suspicious about a broadband company
About a year ago, I was sent an ad by Voneus saying they would be rolling out FTTP to my rural area "soon" and offering a very good introductory package which they said would be installed in November. This didn't happen and, at the end of January, I got an email cancelling my order due to "some technical challenges in the…
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Cancel Virgin Media first or get FTTP first?
I am currently with virgin Media for broadband and telephone and my contract ends in May where all the discounts I get end and my cost is going up by £40 from £55 to £95. I can now get FTTP so should I wait until my contract ends with Virgin and cancel in the hope that I can get broadband from them for £33 which I can get…
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Advice for Best Full Fibre (FTTP) product overall on Openreach
Trying to advise a friend who has got Full Fibre availability from Openreach and whose O2 Mifi contract is ending. Maybe this will help someone else also. The options HAVE to be Openreach FTTP providers. A non full fibre option is not an option. There are no other FTTP wholesale suppliers or alternative networks in the…
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SKY - "New Customer" only reward card & cashback?
Hi, I got off the phone with SKY after expecting to haggle but didn't get any kind of offers or changes. This was for the 500mbps at £32, just broadband no extras. I was expecting them to at least price match other providers. Will on the phone I brought up the reward card and cashback, that with those it would bring SKY's…
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Uswitch - Vodafone Broadband
My current plusnet contract is ending and i'm considering swithcing to Vodafone.Looked up Uswitch and offer for Full fibre 74 is £25 per month, £90 gift voucher, 3 month Amazon prime membership.I phoned up Uswitch as i wanted to query if i went through Topcashback to Uswitch and then Vodafone would i qualify for both the…
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Phone and Broadband for Parents
Hi, my parents have been shunted from SSE to Origin for phone and broadband (FTTC). They were vey happy with SSE but Origin seem to be hopeless - so they want to move. I think that if they do they will end up having to go to FTTP - which will be added trauma! They want basic broadband, a phone line and, ideally, paper…
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WARNING! Vodafone Essentials Broadband Social Tariff
Hello Everybody, Please be aware that Vodafone are not playing nice when it comes to their vulnerable customers. We have had an instance with a friend who is on the Essentials broadband package (currently on their website at £20 per month for 12 months). They applied in early April and their contract started on the 19th of…
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New Open reach box 10cm X 12cm required on house
In 2019 I was with Vodafone BB on 74Mb (speed was good ~71) and left them to move to Virgin in 2022. I signed up with vodafone today on 74Mb again. I wasn't expecting any 'electric' work to be required, I simply intended to plug in the new router to the BT/OR point. I have a text message from openreach saying: They will…
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Cancelling contract after 30 days
Hi everyone, I was with Virgin for broadband, but after a big price increase, I decided to switch to Plusnet. My switch date was 21st February, and Plusnet gave me an activation date of 11th March. When the engineer arrived, he said he couldn’t complete the installation because Openreach needed to do some work outside my…
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Sky broadband cancellation cost.
I am mid contract with Sky and have just been notified of an above inflation price hike. Now I understood from Martin that in this case I could leave without any cancellation charge. Sky tell me that this is not the case so can anybody advise what the legal position is.
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BT continues to charge me even though I switched provider using OTS.
Hi all who read this, hope you are well. I switched my broadband provider after my contract finished with BT. My current provider did everything using that OTS system, had email of BT saying they have received the request for me to leave and if there's anything they can do to make me stay etc. Service got switched over on…
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ordering broadband through topcashback
I order Vodafone FF broadband and today wanted to cancel the order (within 14 days) the vodafone live chat agent asked why, so i told them i could get better deal on Sky via topcashback. He proceeded to tell me that if i had any issues with broadband i would have to get in touch with topcashback as they rent the lines of…
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Broadband issues
So my current ISP is BT where I get Part Fibre Up to 75MBPS speeds (Normally get 30-40) BT TV TNT Sports (HD) Sky Sports (HD) Netflix (4K) my price was £99 a month then £112 now gone up to over £140 as contract run out too expensive want to reduce it! the issues is I have been trying for the last 2 years to get FTTP full…
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Broadband and mobile price hikes 2025
Millions of broadband and mobile customers will see their bills increase this spring. Depending on your provider and when your contract started, your bill could rise by the rate of inflation plus a percentage on top, or by a specified amount in pounds and pence. Here's what's happening... Read the full story: Broadband and…
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Haggling with Virgin Media / retention deals
Haggling with VM after expiration of our current discounted price: So for M125 including (no longer working) landline it's going from £22 a month to £60.60 on 10th April. Online chat with customer services. Best they could offer was £30 for 24 months with £3/yr (10%!) price increases for April '26 and '27. Benchmark is £19…
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Quickline cold caller
Hi all we’ve recently had some broadband works in our area (we’re in a rural spot). I know openreach have been planning to upgrade the WiFi. We’re currently getting 32mb and on sky wifi max. Quicklime called tonight offering direct to property fibre and it was free while I was contracted to sky on a two year contract.…
