Cityfibre want to install box - requirements query

Blue_Doggy

cityfibre have emailed me about installing a box for internet. Their documentation says they need two electrical sockets for this. There is only one socket in my hall, which is where I’d want the equipment installed. They also give no information about the size of their kit, nor how close it has to be to the socket.

It sounds as though at the very least I will have to have new sockets installed in my house. This is unlikely to happen within the two week time scale they have indicated.

Can anyone advise? I have skim read some of the threads here but got lost in the alphabet soup. I have very little technical knowledge about modern telephony, so would appreciate answers easy to understand.

Thanks in advance.

flaneurs_lobster

Have you read through their installation guide

https://cityfibre.com/homes/installation/connecting-your-house-to-full-fibre

Pictures there of the internal/external boxes that are fitted, along with other requirements.

littleboo

The equipment will have a very low current draw and its perfectly safe to use a short multi-way extension lead. An electrician can convert a single socket to a double as an alternative solution.

Robin9

As @ittleboo - use a short ext lead as temp measure - then get an electrician in at a convenient time.

Ayr_Rage

You will need two sockets and it is perfectly safe to use a socket doubler/tripler or extension cable.

I was a bit bored so grabbed some data from Google.

The two devices (ONT and router) on average consume 20 watts combined and as a 13 amp socket can provide 3000 watts, you could run 150 connections from that one outlet.

iniltous

Is the hall where you want the router ?, ( is it where your existing broadband router is ? ) the reason they say two power outlets is one for the ONT (the box the fibre cable plugs into ) and one for the broadband router , they are connected together with an Ethernet cable , although the hall may be the convenient place for the ONT it may not be the best place for your router .

Torry_Quine

I used a multi adapter and the men who fitted it suggested that was fine. Remember there is a box fitted outside which connects to the box inside

Blue_Doggy

Thank you all.

Yes, I’ve ploughed through all the installation documentation (twice). It was only on the second reading that I found it mentioned about using an extension cable. I didn’t see anything about the size of the internal kit, only that the external thing is “the size of a mini iPad” whatever that is (about to Google that). I didn’t see any pictures.

The existing BT inlet is in the hall, so that’s where the new thing has go unless it’s too bulky. Ideally the router would live in the study/spare bedroom but since that’s on the first floor it may not be possible. It used to live there until something undiagnosed went wrong with my landline phone, and phone and router had to be placed nearer the BT inlet.

oldernonethewiser

The ONT is a small box which the fibre from outside your property connects to. The router then connects to the ONT so it is in the same area.

molerat

The ONT is the size of a normal single gang socket and about an inch deep. Depending on exactly where your old BT socket is they may be able to attach it to that back box. The ONT needs to be connected to the router with a network cable, the standard issued one is about 1m, so you could move it later if you want to neatly lay a long cable.

Ectophile

https://forums.moneysavingexpert.com/discussion/comment/82177146#Comment_82177146

Or buy a short extension lead as a permanent measure, and save the cost of an electrician.