TalkTalk new-look bill

SacredStephan

TalkTalk took over my landline account from Shell Energy in July 2024.

I make no outgoing calls from the landline.

I received a letter from TalkTalk dated 16/09/26 telling me:

• new account number
• next bill will look different
• "there are no changes to how much you pay"

When my next bill arrived, the total is £2.75 higher than the previous month. This appears to be due to a new "paper bill charge".

Looking back through all my previous bills, this charge has never previously appeared.

I'm also puzzled by the amount owing on the new bill being presented as a negative number, unlike on the previous bill. This makes it look like the account is in credit. None of my other household bills are presented this way.

Anyone else noticed this?

Neil_Jones

So you've had no correspondence for two and a quarter years?

TalkTalk have always charged for paper bills, and it was £2 back in 2018. You should be able to turn this off in the My Account section;

Its plausible TalkTalk honoured the pricing and contract in place at the time of the transfer of the Shell service, and since most of them would have been 24 months at the most, they'll have all expired by now so you're under TalkTalk's T&Cs and if Shell didn't charge for paper bills, that's probably been honoured, but TalkTalk do so…

SacredStephan

So you've had no correspondence for two and a quarter years?

I've had a monthly bill paper bill from TT ever since they took over. The 16 Sept letter said "no changes" and now they have increased the bill, without warning.

JSmithy45AD

https://forums.moneysavingexpert.com/discussion/comment/82167930#Comment_82167930

No changes to the BB bill presumably as a paper bill charge is an add-on. Just deactivate it in your account.