Lost phone number FTTP

AndyPK

So I transferred from Vodafone FTTP to Sky (using the offer on here on ~20Aug)

During the sign up process I selected I wanted to keep my existing phone number and the process confirmed I could.

When I was transfered over (in less than 24 hours!! I may add) I have been given a different phone number. I recall the same thing happened with vodafone but they eventually fixed it after sounding very confused.

The first time I phoned Sky they said they could sort it and it would take 1 week and I would get regular email updates. As no case appeared to be open on my account and I had no update I phoned again after 6 days.

This time I was told it was not possible to transfer my number unless I cancelled and resigned up. (not sure how that would exactly work anyway!!)

Any comments on this? Do I just keep calling Sky? Takes 30mins every time.

I've been given a Sky number starting with a 4. Already had one spam call!

littleboo

I recently moved to Sky and had a different issue. My experience of their support staff is that they are largely incompetent and will tell you anything to make you go away. So based on that, I would personally not be relying on them to do anything, but you never know

Ceased numbers are quarantined for 30 days so should be recoverable by a competent VOIP provider such as A&A or Voipfone. A&A is Pay as you Go, Voipfone have plans with inclusive minutes. If you go down this route, you will need your own equipment - either an ATA which allows you to re-use your analogue phones or an IP phone.

The problem could be if Sky do recover the number, and then you have instructed another provider to port it. However, you would have to provide the Voda account number as part of the order so I would think the port would fail if it had been successfully transferred to Sky.

forgotmyname

I had a similar issue with Vodafone some years back, just a provider switch on FTTC not to FTTP, took them a couple of days
to give me my number back. I probably called them daily because I did not want to lose my original number that I had for
many years and needed because the in laws were not in good health so we were the emergency number if the in house
wardens could not reach them and it would have been time consuming to update everyone.

AndyPK

Called Sky again. Opened a case and given me a number.

They were Wanting me to cancel and re-signup. I'm sure they get commission resigning up!