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Trouble with comparison sites - are any truly accurate?
Hi, I'm shopping around for replacement broadband. I'm going to comparison sites - and they are all showing fibre broadband as being available here. I'm in really rural Scotland and we don't have fibre here, only copper wiring I can't be bothered to go though the application with everyone individually to see what's…
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Do I need home broadband?
My TalkTalk contract is coming up for renewal, was paying £24 a month they want to put it up to £34 increasing with inflation plus 3.7% in April. FTTC 35Mbps. Looking around at other deals it all looks a minefield with contracts which change price mid term being the norm and some with vague "price may change during…
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2 providers?
Set-up a new provider (One Stream) 30/01/25 - activatcation date was meant to be 19/02/25. Email from current provider (Now) confirming. Due to issues not knowing about this new fibre line I needed the BT Openreach enginer, all done today and working for One Stream. However Now TV is also still running. My account says…
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Broadband with failover?
Any help how to go about choosing broadband supplier but will require some form of backup connection.Not just for Internet connection but also to use VoIP phones, however phones are business critical so need some form of failover if the broadband connection is down.Quick search suggests there are a few suppliers offering…
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Gigaclear, £51pcm existing customer, only £19 for a new customer
As above, we've had Gigaclear in our village for a couple of years now and its been great. We originally signed up and had a long wait (3 years) until enough people had signed up to warrant the installation of it. Currently paying £51 pcm for a true and very reliable 300mbps. Come to the end of my contract and its still…
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Gigaclear "It's extremely unlikely that the price will increase mid-contract"
Words from the rep when I placed the order in Sept last year. Well, he was right. £19 to £21. Every little helps.
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Why is BT punishing me for being a loyal customer
I've been a loyal BT Broadband and landline customer for over eight years, and my contract is now up for renewal. However, the deal I’m being offered is terrible, both on BT and the new EE packages. BT won’t offer me any discounts unless I either remove my landline or get a new landline number—neither of which is an option…
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TalkTalk completely unfit to supply broadband in the United Kingdom. Why can’t Ofcom hold them to ac
TalkTalk have told me that they have ‘manpower issues’ at their complaints call centre and that is why they won’t put me through. They wasted a day of my week insisting I be at my flat for OpenReach engineers so they could change my landline from analogue to digital ( VoIP). I already had fibre optic cabling and TT…
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Virgin Media Broadband or FTTP
My Virgin Media contract is coming to an end and FTTP has now arrived in my street according to all the leaflets I am getting through my door. Is there any difference to the "quality?" of the internet connection between Virgin's coax cable and optical fibre? I currently get 1000Mbps download and 100Mbps upload speed.…
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Has anybody tried Octaplus Broadband??
Has anybody tried Octaplus Broadband? My broadband is due for renewal in a couple of weeks and I keep seeing ads for Octaplus Broadband and others on Facebook, they seem cheap enough, has anyone got any experience with any of them? Thanks
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buy digital or have no phone?
A friend has been told he has to have BT digital and pay 3 times what he does now or have no landline? He does not use broadband now and doesn't want internet. He thinks it was BT that phoned him?
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Landline conundrum
We still have a landline because hubby is disabled and doesnt manage well with a mobile. A few days ago I rang home and I could not hear hubby but he could hear me. This is happening whoever phones the landline. He can get a dialling tone and try to phone me but it seems you cant dial out from the landline. It is a BT line…
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Plusnet increase CPI + 3.9%
I have just edited my post. Apologies - I think I misread the Plusnet email and thought my bill was increasing by 3.9%. I think it must be 3.9% and something else*: *"On 31st March 2025, the price for your Plusnet services will be increasing by £1.52 a month. This price change is in line with your current terms…
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Pop broadband
Just wondering if anyone has experience of Pop broadband, is the router any good, speeds, fault fixing etc? Many thanks. 👍
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Ping Rate Help
We live in a village in Somerset and get between 30-40mbps (ultra fast not available). Recently swapped to OneStream broadband, had multiple issues getting speed sorted. They say line is sorted now but my son plays Xbox. The ping rate now is worst it’s ever been and he can’t even play an online game. OneStream say speed is…
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Broadband help
Ugh! I am hating broadband searching! We find a decent priced one and then are scared off by a couple of negative reviews! It's hard to know who to trust! Then I see ones that seem okay but then find it isn't available in our area! So are there any phone and broadband recommendations?I won't use TalkTalk as they were awful…
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Move Home to cancel VirginMedia?
Is this a way to cancel VirginMedia without calling them on the phone and going thtough various people trying to persuade you to stay? I have hearing problems and hate talking on the phone. I will shortly be out of contract so if I contact Virgin Media online and tell them I am moving home to somewhere outside their…
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Doing the Virgin Media renewal dance.
I always negotiate before renewal but today didn't go well. My contract is going from £54 to £91 a month. So I phoned and the first person offered me three rubbish deals. The most annoying being £77 for slower internet than I've got now. Asked to cancel and got a fairly disinterested guy from retentions. Best he could do…
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Zen Internet - all mouth and no trousers?
I’ve browsed the forum for references to Zen, but now need to seek comments and advice on my latest experience. I’m afraid the narrative is a bit lengthy. We live in an area where full fibre FTTP is not yet available, and alternative fibre/cable providers are not operating. So all broadband providers apparently depend on…
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My BT full fibre went live today - can I cancel and buy cheaper elsewhere?
I originally ordered full fibre from Vodafone several months ago. OpenReach came, said they needed to dig up the road, never actully did so, cancelled my order a few weeks later, and Vodafone said they will give me about £280 compensation - great! A couple of weeks later, I thought I'd try again, this time I ordered…
