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Old broadband provider still charged after switchover
I recently sww
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Why I decided not to move to Onestream
I looked at moving to Onestream, but decided not to, for a couple of reasons. I was one click from signing up, but: 1. Router cost. An extra £3 a month on top of the price advertised on the MSE comparison site. That eats up most of the apparent price advantage. That's all a bit underhand. I could buy the router Onestream…
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Microsoft Support or lack of.
I have spent two days trying to sort out a Microsoft sign in problem. I wasted 14 minutes on the Windows 365 Chat passing all my details before telling me he/she only deals with new sales. He/she then told me to chat on another link to another department. Why he/she didn't tell me at the outset is beyond me. Anyway the…
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TalkTalk refusing Ofcom automatic compensation
Hi all, I set out to join BT via OneTouchSwitch process and TalkTalk placed an unsolicited cease notice on my line on 9th December. I had no Wifi the two days before and so when I was told there was fault on the line by TalkTalk I assumed they were being truthful. A TalkTalk engineer came out and couldn’t fix it and so an…
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Sky broadband switch - Sky won't accept a uSwitch link to their website !!
I have just spent four days trying to switch my broadband to Sky and it's been an awful experience - I have abandoned it now and will go elsewhere. I found the deal on uSwitch and having followed the link to Sky entered all my information. Each time the Sky website got to the same page and stoped with a 'technical error'…
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Does the Switch process apply as normal when moving from copper to full fibre?
As my copper-wire broadband contract with TalkTalk ends on 12th December, last week I called them to give my 30 days notice to cancel, thinking maybe they would then offer me a great deal. Yesterday I called TalkTalk again, and couldn't get a good deal, so I initiated via Vodafone's website a switch to their Full Fibre…
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Cloud back
I did not purchase this item but I have been paying for it via Currys. Trying to stop payments but struggling to contact the right person
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Sky TV & Broadband help
Hi - I have Sky TV & Broadband + sky.com email. As Sky TV is getting expensive, am looking at cancelling Sky TV and / or broadband. If I cancelled one - would it impact on the other OR if I cancelled both, would it affect my email address which is via Yahoo! I believe. As you can see I don't really understand how these…
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Am I really not able to change provider?
We are getting to the end of our broadband contract and contacted a new provider. We’re told there’s no capacity in our area so they can’t allow us to switch to them! We’ve tried a couple of others who seem to back this up. Does that mean we’ve no choice but to negotiate a new contract with current supplier or otherwise…
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Does your supplier offer 1571 service?
I moved my broadband from talktalk to vodafone as talktalk stopped offering 1571 answering service and also vodafone package is £5 a month cheaper. now I discover vodafone also does not offer the 1571 service. so is 1571 a thing of the past now? do I need to venture out to my local argos ans see what super deals there are…
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Complicated BT / EE / Business / Home / Openreach situation - how to resolve and complain?
Without going into the details of the situation, in trying to migrate between Business and Home services for broadband and (separately) landline, there have been a litany of errors by different parts of the BT / EE / Openreach behemoth that have caused significant cost and risk to an elderly and vulnerable customer Because…
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With talktalk out of contract paying 49 pound
Living on flats fibre 65...broadband is £28 a month...6 pound for stay safe...but £16 a month for telephone this is a common bugbear ...hardly any uses their landline...but I suspect you have to have landline..to get broadband... how do I reduce this...threaten to switch
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Open Reach
I am reaching out in desperation regarding a
longstanding issue we've been facing since moving into our new build house in
August. Despite being just 50 metres off the main high street, we have been
unable to secure a broadband connection due to Open Reach's stringent
requirements. To connect our house to the network,…
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Fibre broadband, I need some advice please.
Good morning everyone, I have recently had a lot of issues with Sky and their broadband to the point that they consistently offer me a speed which way below acceptable (I have the superfast 67Mbps guaranteed and I am getting about 30 on a good day). To that effect they offered me the opportunity to cancel my contract…
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TalkTalk internet price increases
What, exactly does "most vulnerable" customers mean ?
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Youfibre - any good?
Youfibre recently rolled out their services where I live and I'm tempted, but I'm worried about going to a new, unknown company in case the service isn't so good. I'm currently getting up to 100mb on Virgin Media and I rely on these speeds because my autistic daughter gets extremely upset if she can't watch her youtube…
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how can i haggle with virgin media?
hi, a while back i haggled a new deal for my 89 year old mother as i was unhappy with what virgin were charging, i phoned sky and got similar deal for half the price, man on phone did not say sky now only install cable broadband phone and tv, they did not tell me that it was not available in my area, after months of open…
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Virgin Media bundles
I took out an 18month virgin media broadband and TV bundle for black Friday 2022. Its due to come to an end. I currently pay £38pm but it is due to explode to >£180pm for the package I have (virgin TV with all Sky Sports and BT Sports), netflix, disney plus. Clearly I don't want to pay the £180pm. When is the best time to…
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BT to EE change
As BT broadband are changing everyone over to EE broadband. Does anyone know if the old BT contract with end. Will I be able to refuse the change and start fresh with a cheaper broadband deal.
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FTTP Install
My sky broadband deal is coming to an end and been looking at cheaper deals for full fibre,I understand that the hub has to be installed to the nearest socket outlet but if I want it elsewhere,which would need more cabling etc,would I have to pay for the extra works.
