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Ping Rate Help
We live in a village in Somerset and get between 30-40mbps (ultra fast not available). Recently swapped to OneStream broadband, had multiple issues getting speed sorted. They say line is sorted now but my son plays Xbox. The ping rate now is worst it’s ever been and he can’t even play an online game. OneStream say speed is…
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Broadband help
Ugh! I am hating broadband searching! We find a decent priced one and then are scared off by a couple of negative reviews! It's hard to know who to trust! Then I see ones that seem okay but then find it isn't available in our area! So are there any phone and broadband recommendations?I won't use TalkTalk as they were awful…
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Move Home to cancel VirginMedia?
Is this a way to cancel VirginMedia without calling them on the phone and going thtough various people trying to persuade you to stay? I have hearing problems and hate talking on the phone. I will shortly be out of contract so if I contact Virgin Media online and tell them I am moving home to somewhere outside their…
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Doing the Virgin Media renewal dance.
I always negotiate before renewal but today didn't go well. My contract is going from £54 to £91 a month. So I phoned and the first person offered me three rubbish deals. The most annoying being £77 for slower internet than I've got now. Asked to cancel and got a fairly disinterested guy from retentions. Best he could do…
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Zen Internet - all mouth and no trousers?
I’ve browsed the forum for references to Zen, but now need to seek comments and advice on my latest experience. I’m afraid the narrative is a bit lengthy. We live in an area where full fibre FTTP is not yet available, and alternative fibre/cable providers are not operating. So all broadband providers apparently depend on…
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My BT full fibre went live today - can I cancel and buy cheaper elsewhere?
I originally ordered full fibre from Vodafone several months ago. OpenReach came, said they needed to dig up the road, never actully did so, cancelled my order a few weeks later, and Vodafone said they will give me about £280 compensation - great! A couple of weeks later, I thought I'd try again, this time I ordered…
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Credit check
Hi I don't post often but thought l would ask you opinion on my latest Broadband experience. I am trying to moved my Broadband (won't bore you with the ins and outs). So have been contacting various different providers - we have had internet l think since it began in the 1980's so a long time. We have only had a few…
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EE Best Ever Price Broadband (Or is it?)
Just received an email with this add. So sign up for EE Best Price EVER in early March, and the price increases in the same month by £3.00 I get it, but many will be caught by this sleight of hand tactic.
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BT & EE broadband – have you been moved ?
I’m paying a
lot for BT broadband but I’m happy with the service and the support. I’m out of contract,
but if I ask them to reduce the price they want me to sign up with EE,which I don’t
really want to do, especially in view of the really bad customer service reviews. Has anybody
done this ? If so, who then does what –…
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BT text message about full fibre - I didn’t ask for it!
Has anyone received a text from BT saying you have booked an engineer to install full fibre and an open reach engineer has been booked? I have done no such thing! I am with BT, I have rang them and they told me I requested full fibre on 11 Jan, which I didn’t! The woman on phone said she can cancel the order to which I…
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Copper switchoff and wayleaves
Hi, I wonder what Opeanreach is doing to ensure Wayleave agreements are in place and full fibre can be delivered ahead of copper switchoff? Also, can landlord companies prevent a new provider wayleave agreements for gigabit broadband if there is already another existing provider available? Thanks
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Sky Broadband Renewal - if they dont honour price; hangup and call back in
Tip: if they don't give a reduced renewal, hang up and try another person. Detail: Called to get a better renewal deal. Despite all the love for being a customer 500meg was going from £35 to £53/mth Lovely conversation, was upsold the faster speed and wifi max - said I wanted to check it out and would come back. Checked it…
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Virgin Media Failed Install. Now no Broadband. What are my Options?
VM came to install BB today but said they couldn't pull the cable from the pole due to an adjacent power line. This is despite them attending to do a site survey previously. They now plan to do another site survey tomorrow when my current provider (Vodaphone) contract expires. I had to cancel the contract manually as the…
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Broadband Genie Reward Query
Hi All, I was wondering if anyone had any information about how to claim the reward mentioned in this broadband deal? I found the deal on the MSE website and the link took me to broadband genie where I signed up for the service with Community Fibre. After selecting an installation date and passing over card details I got a…
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Urgh!! broadband help
Hi I turn to this forum as I am in need of some much needed advice as I am so confused with all these Broadband Companies, which to pick, has a good reputation and so on. I am currently with Virgin Media and my account is coming up for renewal really soon, I managed to get a wonderful deal before of £14 for an 18 month…
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Virgin Media | Existing Customer vs New Customer
Hi all. Just wanted to ask for some guidance. I currently have virgin media broadband 350mb and pay £47 which I find is getting more and more expensive. There are deals for NEW customers much cheaper than this… how am I best dealing with this when I am out of contract in August. I can’t really afford to move providers for…
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Let down and mis-led with my broadband contract
Sorry, it's a bit long-winded: My broadband contract was coming to an end 23rd Jan so I negotiated a new 24 month contract that I was happy with. On 1st Feb my broadband stopped working completely with the router just flashing orange. TalkTalk tried to sort it but failed and sent me an identical replacement router but this…
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County Broadband
Just worth mentioning that I signed up to County Broadband's full fibre-to-the-router connection when they were new to our area and were offering a 300Mb/s connection for the price of 50Mb/s for the first six months. When I received my first full-price invoice for the faster speed, I of course asked for the connection to…
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Wrongly charged by TalkTalk
On 30th Jan I was charged by TalkTalk for a repair that I had been told multiple times I definitely did not have to pay for. This has left me with not enough money in my bank account to pay other bills that are still to go out. I contacted them and after about an hour of being cut off by the recorded voice telling me to…
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VM CONTRACT ENDING
Our VM Contract ends 28 FEB. Have informed VM that we will not be renewing and they have said that we need to give 30 days notice. If this is correct it means that they will charge us approx 16 days at an inflated price. We will have honoured the 18 Month Contract in full. Anybody else had this issue. Thanks
