BT - early termination

GrumpyOld

Can I use BT’s determination to switch me to Digital Voice as a reason to terminate early without excessive fees (expires Aug)?

Their service has been bugging me for ages and I’ve been planning to switch. Now they keep sending me routers to switch to Digital Voice which I keep having to send back; I’ve told them multiple times that I don’t want to switch (for many reasons). I feel I can’t put up with this much longer.

Any advice please.

QrizB

The short answer is no, you can't.

Note that whatever provider you choose, you're going to be switched to some sort of digital voice service (albeit not BT Digital Voice TM if you leave BT). I've got digital voice with Vodafone, for example.

MattMattMattUK

https://forums.moneysavingexpert.com/discussion/6652806/bt-early-termination

The advice would be to accept Digital Voice. All legacy copper lines will be shut down by 31st January 2027, the exact date varies by exchange, you have the choice to either accept that or be disconnected.

Ayr_Rage

The answer to your question, no, you cannot leave without penalty due to the technology changing.

One day you'll get notification that your exchange is going fully digital and the old phone line will be disconnected, better to embrace the change now.

Depending on where you are that date may be very close.

Even if you want to jump ship you will most probably find that retaining the copper landline is no longer an option either.

The world is moving on, suggest you go with it.

Peter999_2

I have been using digital lines since 2001. I also moved my elderly parents across to digital over two years ago and have had no problems since then (6 months before that their analogue line was down for three weeks).

There really is no reason not to swap to digital, my parents have an alert monitor and we got that updated before the swap (Talktalk went on and on and on about the problems we could encounter before the actual switch).

iniltous

Your argument is completely illogical in that if you would like to switch from BT to avoid Digital Voice , whoever you switched to would give you their version of IP telephony if you kept a phone service , or you would drop telephony completely and take broadband only in which case your argument fails again as you can be broadband only with BT.

As others have said, No you can’t use this as an excuse, it’s ridiculous reason to try and be excused your contractual obligation.