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Full Fibre with Free calls?
Are there any Fibre broadband providers offering a free calls service? I'm currently on a VDSL service with Now Broadband which did offer free anytime calls but now is just PAYG but if moving to full fibre don't you also have to pay an extra monthly charge just to have a calls service, whether you make calls or not? I'd…
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Wait to negotiate new broadband deal?
My broadband provider is Sky and I pay £31.50 for Superfast connection. I am out of contract and have noticed this price is increasing to £34.50 in April. They are currently offering the same package to new customers for £26. As many of the companies are increasing their prices in April would it be best to wait until then…
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Sky BB Price Rises 2025
Sky have announced their price rises for this year, mine is up £3 per month. Look at your future bills on the app to see your bill after April.
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BT: Agent's advice in order to avoid ETC legit?
Odd one this and I wonder if anyone has had something similar. I have BT Fibre 500 and still in contract. I will be moving soon to somewhere that doesn't have Openreach FTTP yet. The best they can offer is 26 Meg. It's a virgin area so my plan is to go there and pay the ETC to BT. However the BT Home Move agent talked me…
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Is there a way to test whether my internet drops?
As the title says. I've seen a few online tests for stability but wondered if anyone has used them, what's recommended and what's to be avoided. I have full fibre (150mb/s), so it should be reliable but would like to check and identify any drops for work purposes. Thanks.
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broadband
Can someone tell me please if i leave a broadband supplier when contract is finishing because of a so say 60% increase because discount is finishing (customer for 12 years) can i use a comparison site and get the much cheaper price that is being offered with that same company.
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Virgin media keeps dropping out but stuck in a contract!
We switched from BT to virgin media about 6 weeks ago. Ever since, broadband has been constantly dropping out when watching streaming services and when on my phone, switching me to mobile data and using all my data! I've contacted virgin media and they give some spiel about how cordless phones can disrupt the signal etc…
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Connect Telephone
I signed up Dec 2019 and used it fairly regularly but not that frequently. They took payment every few months by Direct Debit, No probs. Then I tried to make a call, using the usual 0808 1703703 number, but got a recordrd message that my bank had cancelled my direct debit mandate! Went into my bank, they appologised and…
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Sky offer reverted to full price months before contract end!
Hey guys I had a Sky broadband offer confirmed in July 2023 for GBP 25 for a period of 18 months. But after a few months (specifically after our house move in Dec 2023), it was automatically reverted back to full price of GBP 43 and this amount was being deducted for the remaining of the contract period until today - the…
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BT refusing to give itemised broadband final bill
I left BT Broadband in November because the speed was awful and they refused to compensate me for it. This invoked a penalty for leaving early. Signed up with Sky Broadband who said they would make a contribution of £100 to the £166 early leaver charge. BT's final bill was not itemised and despite three phone calls they…
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Changed provider enginner?
I jusy changed provider from Now to One Stream Now Super Fibre (52.7-58.5 Mbps) To One Stream Supreme Full Fibre 80 I just had email saying about an enginner visit, logged into my account: 06/02/2025 PM - 1pm to 6pm Why would I need an enginner? I have been changing my broadband provider each time my contract finishes -…
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Sky won't let me use MoneySavingExpert link to save money. Is this fair?
So I tried to sign up for Sky Broadband & TV by using MSE's price comparison checker and picking a deal that offered a £100 voucher. Halfway through the process of signing up the webpage informed me I couldn't go any further online and had to ring them. I rang them and they said "we have found an (Sky) account associated…
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Old broadband provider still charged after switchover
I recently sww
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Why I decided not to move to Onestream
I looked at moving to Onestream, but decided not to, for a couple of reasons. I was one click from signing up, but: 1. Router cost. An extra £3 a month on top of the price advertised on the MSE comparison site. That eats up most of the apparent price advantage. That's all a bit underhand. I could buy the router Onestream…
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Microsoft Support or lack of.
I have spent two days trying to sort out a Microsoft sign in problem. I wasted 14 minutes on the Windows 365 Chat passing all my details before telling me he/she only deals with new sales. He/she then told me to chat on another link to another department. Why he/she didn't tell me at the outset is beyond me. Anyway the…
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TalkTalk refusing Ofcom automatic compensation
Hi all, I set out to join BT via OneTouchSwitch process and TalkTalk placed an unsolicited cease notice on my line on 9th December. I had no Wifi the two days before and so when I was told there was fault on the line by TalkTalk I assumed they were being truthful. A TalkTalk engineer came out and couldn’t fix it and so an…
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Sky broadband switch - Sky won't accept a uSwitch link to their website !!
I have just spent four days trying to switch my broadband to Sky and it's been an awful experience - I have abandoned it now and will go elsewhere. I found the deal on uSwitch and having followed the link to Sky entered all my information. Each time the Sky website got to the same page and stoped with a 'technical error'…
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Does the Switch process apply as normal when moving from copper to full fibre?
As my copper-wire broadband contract with TalkTalk ends on 12th December, last week I called them to give my 30 days notice to cancel, thinking maybe they would then offer me a great deal. Yesterday I called TalkTalk again, and couldn't get a good deal, so I initiated via Vodafone's website a switch to their Full Fibre…
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Cloud back
I did not purchase this item but I have been paying for it via Currys. Trying to stop payments but struggling to contact the right person
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Sky TV & Broadband help
Hi - I have Sky TV & Broadband + sky.com email. As Sky TV is getting expensive, am looking at cancelling Sky TV and / or broadband. If I cancelled one - would it impact on the other OR if I cancelled both, would it affect my email address which is via Yahoo! I believe. As you can see I don't really understand how these…
