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TalkTalk completely unfit to supply broadband in the United Kingdom. Why can’t Ofcom hold them to ac
TalkTalk have told me that they have ‘manpower issues’ at their complaints call centre and that is why they won’t put me through. They wasted a day of my week insisting I be at my flat for OpenReach engineers so they could change my landline from analogue to digital ( VoIP). I already had fibre optic cabling and TT…
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Virgin Media Broadband or FTTP
My Virgin Media contract is coming to an end and FTTP has now arrived in my street according to all the leaflets I am getting through my door. Is there any difference to the "quality?" of the internet connection between Virgin's coax cable and optical fibre? I currently get 1000Mbps download and 100Mbps upload speed.…
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Has anybody tried Octaplus Broadband??
Has anybody tried Octaplus Broadband? My broadband is due for renewal in a couple of weeks and I keep seeing ads for Octaplus Broadband and others on Facebook, they seem cheap enough, has anyone got any experience with any of them? Thanks
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buy digital or have no phone?
A friend has been told he has to have BT digital and pay 3 times what he does now or have no landline? He does not use broadband now and doesn't want internet. He thinks it was BT that phoned him?
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Landline conundrum
We still have a landline because hubby is disabled and doesnt manage well with a mobile. A few days ago I rang home and I could not hear hubby but he could hear me. This is happening whoever phones the landline. He can get a dialling tone and try to phone me but it seems you cant dial out from the landline. It is a BT line…
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Plusnet increase CPI + 3.9%
I have just edited my post. Apologies - I think I misread the Plusnet email and thought my bill was increasing by 3.9%. I think it must be 3.9% and something else*: *"On 31st March 2025, the price for your Plusnet services will be increasing by £1.52 a month. This price change is in line with your current terms…
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Pop broadband
Just wondering if anyone has experience of Pop broadband, is the router any good, speeds, fault fixing etc? Many thanks. 👍
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Ping Rate Help
We live in a village in Somerset and get between 30-40mbps (ultra fast not available). Recently swapped to OneStream broadband, had multiple issues getting speed sorted. They say line is sorted now but my son plays Xbox. The ping rate now is worst it’s ever been and he can’t even play an online game. OneStream say speed is…
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Broadband help
Ugh! I am hating broadband searching! We find a decent priced one and then are scared off by a couple of negative reviews! It's hard to know who to trust! Then I see ones that seem okay but then find it isn't available in our area! So are there any phone and broadband recommendations?I won't use TalkTalk as they were awful…
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Move Home to cancel VirginMedia?
Is this a way to cancel VirginMedia without calling them on the phone and going thtough various people trying to persuade you to stay? I have hearing problems and hate talking on the phone. I will shortly be out of contract so if I contact Virgin Media online and tell them I am moving home to somewhere outside their…
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Doing the Virgin Media renewal dance.
I always negotiate before renewal but today didn't go well. My contract is going from £54 to £91 a month. So I phoned and the first person offered me three rubbish deals. The most annoying being £77 for slower internet than I've got now. Asked to cancel and got a fairly disinterested guy from retentions. Best he could do…
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Zen Internet - all mouth and no trousers?
I’ve browsed the forum for references to Zen, but now need to seek comments and advice on my latest experience. I’m afraid the narrative is a bit lengthy. We live in an area where full fibre FTTP is not yet available, and alternative fibre/cable providers are not operating. So all broadband providers apparently depend on…
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My BT full fibre went live today - can I cancel and buy cheaper elsewhere?
I originally ordered full fibre from Vodafone several months ago. OpenReach came, said they needed to dig up the road, never actully did so, cancelled my order a few weeks later, and Vodafone said they will give me about £280 compensation - great! A couple of weeks later, I thought I'd try again, this time I ordered…
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Credit check
Hi I don't post often but thought l would ask you opinion on my latest Broadband experience. I am trying to moved my Broadband (won't bore you with the ins and outs). So have been contacting various different providers - we have had internet l think since it began in the 1980's so a long time. We have only had a few…
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EE Best Ever Price Broadband (Or is it?)
Just received an email with this add. So sign up for EE Best Price EVER in early March, and the price increases in the same month by £3.00 I get it, but many will be caught by this sleight of hand tactic.
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BT & EE broadband – have you been moved ?
I’m paying a
lot for BT broadband but I’m happy with the service and the support. I’m out of contract,
but if I ask them to reduce the price they want me to sign up with EE,which I don’t
really want to do, especially in view of the really bad customer service reviews. Has anybody
done this ? If so, who then does what –…
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BT text message about full fibre - I didn’t ask for it!
Has anyone received a text from BT saying you have booked an engineer to install full fibre and an open reach engineer has been booked? I have done no such thing! I am with BT, I have rang them and they told me I requested full fibre on 11 Jan, which I didn’t! The woman on phone said she can cancel the order to which I…
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Copper switchoff and wayleaves
Hi, I wonder what Opeanreach is doing to ensure Wayleave agreements are in place and full fibre can be delivered ahead of copper switchoff? Also, can landlord companies prevent a new provider wayleave agreements for gigabit broadband if there is already another existing provider available? Thanks
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Sky Broadband Renewal - if they dont honour price; hangup and call back in
Tip: if they don't give a reduced renewal, hang up and try another person. Detail: Called to get a better renewal deal. Despite all the love for being a customer 500meg was going from £35 to £53/mth Lovely conversation, was upsold the faster speed and wifi max - said I wanted to check it out and would come back. Checked it…
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Virgin Media Failed Install. Now no Broadband. What are my Options?
VM came to install BB today but said they couldn't pull the cable from the pole due to an adjacent power line. This is despite them attending to do a site survey previously. They now plan to do another site survey tomorrow when my current provider (Vodaphone) contract expires. I had to cancel the contract manually as the…
