Switching FTTC providers, work required?

bebelbrug

Hi folks. I get my broadband through a FTTC Openreach connection.  I was thinking of switching providers to simply pay less, £14 a month instead of the current £38

The speed we get is modest and I know i can get FTTP for around £25 and it's a lot faster but the speed is sufficient at the moment.

The only reason I want to switch is just to pay less for the same service.

I figured that just switching to the FTTC service from a different provider would be seamless (maybe some router settings to be tweaked) but the hardware is the same.

I've got an email from our new provider giving us an appointment time and talking about an Openreach engineer coming round etc.

Is that just a generic email that they send to all customers and I'm right to think that it should just be like switching gas or electricity or have I got it all wrong?

Many thanks

Ayr_Rage

The engineer will need to switch your line to a new port in the fibre cabinet but should not need to attend your property for a FTTC to FTTC switch.

Presumably you have a combined modem/router supplied by your ISP, that will not work with a new ISP.

Expect new hardware.

Eldi_Dos

If your area has FTTP and you can receive it will you be allowed to switch FTTC providers?