We'd like to remind Forumites to please avoid political debate on the Forum... Read More » This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

speed suitable for me
Hi, I'll soon switch from Talk Talk broadband-line. I'm not sure which provider would be suitable for me. I'm the only person using internet at home, not doing too much with my PC, laptop and phone. I don't want Sky. I've seen that: Vodafone offers Fibre broadband 45Mb-71Mb speed for a real value of £17.84. And also: Fibre…
Broadband/phone
Hello. Could anyone advise? My very elderly parents who live far from me need to change from their TalkTalk deal where they have broadband, some kind of strange TV setup and a telephone. They need broadband and a telephone line for sure - I could probably buy them a new smart TV if necessary. That telephone line (which I…
Considering switching to Full Fibre (900mb)
Hi, I'm currently with BT (Fibre 100 with BT Halo 3) where i'm paying £64 a month. I can finally get Full Fibre and Sky are offering 900mb package for £39 a month. Would you switch? I've been with BT Broadband for 16 years so unsure Thanks for any advice
BT Social Tariff - Have I been duped?
When my BT contract was up for renewal, I asked about the social tariff as I had seen it promoted by Martin. I am a long-time BT customer and have Fibre 2 with the discs as I have an old house with poor WIFI coverage. I am on UC as I am a single parent and student with 3 dependants (separated 3 years). Anyway, the advisor…
Plan.com and unreasonably high out of allowance data charges - Advice needed
Hey all, not sure the right approach here. My mum has a SIM with Plan.com with a 2GB allowance for £26.99 per month (aware this is shockingly poor value to begin with). I found out today that she had a recent bill that she had to pay to protect her credit and retain her services of over £1000 (£1027). The reason for the…
Talk Talk Broadband - should I?
To cut a long story short, i'm FTTC with BT charging me a fortune and unwilling to reduce it. Plusnet and EE will not supply as my address is not in their postcode checkers. Talk Talk looks to be offering me BB part fibre access for £28.00 which I'm open to. Searching Talk Talk on this forum brings up a few complaints but…
End Virgin broadband contact early
Hi, As most people have had CityFibre connect in their area now was thinking to change provider from Virgin although I am stuck in a contract till next year with £400 to pay to get out early. I was speaking to virgin to see if they can do anything on the current price to get it down. They said they could get it down 7 8…
Issues when switching Landline/Broadband/TV
My father is 92 and I discovered a few months ago that he was being ripped off by Sky and BT, paying well over £170 per month for his landline/Sky and broadband services. He had been with Sky for 11 years straight and BT for longer. My biggest regret is not talking to BT and Sky on his behalf to negotiate lower charges at…
BEWARE Virgin Broadband reward con
I signed up for Virgin Broadband through the MSE website as it gave a £75 reward. I now have my contract and it is not mentioned. Checked with Virgin who say I can't have the £75 as it's not in the contract! MSE now state on their website that Virgin are offering a £125 reward. Please be warned that Virgin are not…
Which broadband?
I currently use BT for my broadband, but the other day I decided to look at their deals and see if they had a different package I could choose. I'm paying them £56 a month, so when I saw this deal it looked much better. I selected the package but when I went to the checkout to complete the purchase the details had suddenly…
Sky talk
Hello everybody, any advice would be very much appreciated, I am a pensioner and have underlying health issues. We signed up to sky and talk, the ultra fast was installed on the 4th October. Its now been over 7 weeks and our landline is still not working, all you get from Sky is its a network issue and we are looking into…
BT - Out of Contract?
So why are BT sending me emails titled: 'Stompa, did you know you’re out of contract?', and saying Hello Stompa, It looks like you're out of contract. But don't worry, renewing is super easy. Plus, do it now and enjoy the exciting renewal deal that we've saved for you. If I log in to my account it says: 'Your contract ends…
Openreach Engineer broke my TV
I'm not sure if this is the right place but aim struggling to find any information regarding my rights on this matter. I can only find something on damaged property, but an openreach engineer has knocked my tv off the stand and damaged it beyond use but failed to tell me. I only noticed after he has left. I have raised a…
Plusnet Renewal Due - Query re Options
Currently with Plusnet for part-fibre with phone line, renewal a few weeks away. Slightly thrown today by finding out that FTTP isn't available after being told that it was for months. (All firms and comparison sites gave it as an option but, as of today, none do. Plusnet were offering it under "Upgrades" but it's gone…
Black Friday Broadband deals
Hi is there any good broadband deals with points rewards vouchers since it is Black Friday 150Mbps min
Broadband from Now or Plusnet ?
Live in a rural area with maximum 20 mbs download speed. Currently with BT out of contract paying £49pm. Im drawn toward Now at £23pm and Plusnet at £26pm Any reasons for avoiding either one?
Rolling 1m broadband options
I'm getting confused and frustrated trying to find information on this. Basically I am out of contract and now paying almost £40 a month for broadband which is obviously a silly amount. However, because I am planning to move house next year and I don't know whether I'll be able to take my broadband with me (I may end up in…
Getting away from Virgin landline+broadband+TV
Apologies if this has been asked before, but I didn't see anything when I searched. After a few recent bad experiences with Virgin customer support, I'd like to get my mother (in her 80s) moved away. She has 3 Virgin services, a landline (that she will not give up), broadband (that she barely uses), and TV (quite an…
Community Fibre - Installation Experience
Hey guys, We were all set to switch from Vodafone to Community Fibre, but the install has left me a bit uncertain. From what I can tell, being an overhead customer, I would need to have a cable run from the gutter, all the way down the house and then have a box on the outside, and the inside. It also seems the location of…
Cheapest VoIP options to keep landline number
It seems that most of the broadband companies are either ditching landline provision or hiding the details in their post-PSTN packages, most like "BT Voice" as it's called seem to charge over the odds. VoIP doesn't need to be tied to the broadband provider and existing numbers can be ported. However, it doesn't seem as…

★ ★ ★ Meet your Ambassadors

Confirm your email address to Create Threads and Reply

MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

View All

Broadband & internet access

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Categories

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free

Broadband & internet access

Discussion List

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Categories

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free