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Any thoughts on Three 5G only (no landline) broadband?
Totally fed up with our local Vodafone BB over our contract time - advertised as 60mb but often down to 15 or 30 - had numerous engineer visits and temporary fixes but always dropping out, intermittent, super slow... However, we have really good 5G here and this morning I'm getting over 200mb - crazy fast. Thinking of…
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BT refusing to give itemised broadband final bill
I left BT Broadband in November because the speed was awful and they refused to compensate me for it. This invoked a penalty for leaving early. Signed up with Sky Broadband who said they would make a contribution of £100 to the £166 early leaver charge. BT's final bill was not itemised and despite three phone calls they…
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Changed provider enginner?
I jusy changed provider from Now to One Stream Now Super Fibre (52.7-58.5 Mbps) To One Stream Supreme Full Fibre 80 I just had email saying about an enginner visit, logged into my account: 06/02/2025 PM - 1pm to 6pm Why would I need an enginner? I have been changing my broadband provider each time my contract finishes -…
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Sky won't let me use MoneySavingExpert link to save money. Is this fair?
So I tried to sign up for Sky Broadband & TV by using MSE's price comparison checker and picking a deal that offered a £100 voucher. Halfway through the process of signing up the webpage informed me I couldn't go any further online and had to ring them. I rang them and they said "we have found an (Sky) account associated…
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Old broadband provider still charged after switchover
I recently sww
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Why I decided not to move to Onestream
I looked at moving to Onestream, but decided not to, for a couple of reasons. I was one click from signing up, but: 1. Router cost. An extra £3 a month on top of the price advertised on the MSE comparison site. That eats up most of the apparent price advantage. That's all a bit underhand. I could buy the router Onestream…
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Microsoft Support or lack of.
I have spent two days trying to sort out a Microsoft sign in problem. I wasted 14 minutes on the Windows 365 Chat passing all my details before telling me he/she only deals with new sales. He/she then told me to chat on another link to another department. Why he/she didn't tell me at the outset is beyond me. Anyway the…
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TalkTalk refusing Ofcom automatic compensation
Hi all, I set out to join BT via OneTouchSwitch process and TalkTalk placed an unsolicited cease notice on my line on 9th December. I had no Wifi the two days before and so when I was told there was fault on the line by TalkTalk I assumed they were being truthful. A TalkTalk engineer came out and couldn’t fix it and so an…
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Sky broadband switch - Sky won't accept a uSwitch link to their website !!
I have just spent four days trying to switch my broadband to Sky and it's been an awful experience - I have abandoned it now and will go elsewhere. I found the deal on uSwitch and having followed the link to Sky entered all my information. Each time the Sky website got to the same page and stoped with a 'technical error'…
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Does the Switch process apply as normal when moving from copper to full fibre?
As my copper-wire broadband contract with TalkTalk ends on 12th December, last week I called them to give my 30 days notice to cancel, thinking maybe they would then offer me a great deal. Yesterday I called TalkTalk again, and couldn't get a good deal, so I initiated via Vodafone's website a switch to their Full Fibre…
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Cloud back
I did not purchase this item but I have been paying for it via Currys. Trying to stop payments but struggling to contact the right person
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Sky TV & Broadband help
Hi - I have Sky TV & Broadband + sky.com email. As Sky TV is getting expensive, am looking at cancelling Sky TV and / or broadband. If I cancelled one - would it impact on the other OR if I cancelled both, would it affect my email address which is via Yahoo! I believe. As you can see I don't really understand how these…
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Am I really not able to change provider?
We are getting to the end of our broadband contract and contacted a new provider. We’re told there’s no capacity in our area so they can’t allow us to switch to them! We’ve tried a couple of others who seem to back this up. Does that mean we’ve no choice but to negotiate a new contract with current supplier or otherwise…
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Does your supplier offer 1571 service?
I moved my broadband from talktalk to vodafone as talktalk stopped offering 1571 answering service and also vodafone package is £5 a month cheaper. now I discover vodafone also does not offer the 1571 service. so is 1571 a thing of the past now? do I need to venture out to my local argos ans see what super deals there are…
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Complicated BT / EE / Business / Home / Openreach situation - how to resolve and complain?
Without going into the details of the situation, in trying to migrate between Business and Home services for broadband and (separately) landline, there have been a litany of errors by different parts of the BT / EE / Openreach behemoth that have caused significant cost and risk to an elderly and vulnerable customer Because…
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With talktalk out of contract paying 49 pound
Living on flats fibre 65...broadband is £28 a month...6 pound for stay safe...but £16 a month for telephone this is a common bugbear ...hardly any uses their landline...but I suspect you have to have landline..to get broadband... how do I reduce this...threaten to switch
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Open Reach
I am reaching out in desperation regarding a
longstanding issue we've been facing since moving into our new build house in
August. Despite being just 50 metres off the main high street, we have been
unable to secure a broadband connection due to Open Reach's stringent
requirements. To connect our house to the network,…
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Fibre broadband, I need some advice please.
Good morning everyone, I have recently had a lot of issues with Sky and their broadband to the point that they consistently offer me a speed which way below acceptable (I have the superfast 67Mbps guaranteed and I am getting about 30 on a good day). To that effect they offered me the opportunity to cancel my contract…
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TalkTalk internet price increases
What, exactly does "most vulnerable" customers mean ?
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Youfibre - any good?
Youfibre recently rolled out their services where I live and I'm tempted, but I'm worried about going to a new, unknown company in case the service isn't so good. I'm currently getting up to 100mb on Virgin Media and I rely on these speeds because my autistic daughter gets extremely upset if she can't watch her youtube…
