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Sky Broadband Renewal - if they dont honour price; hangup and call back in
Tip: if they don't give a reduced renewal, hang up and try another person. Detail: Called to get a better renewal deal. Despite all the love for being a customer 500meg was going from £35 to £53/mth Lovely conversation, was upsold the faster speed and wifi max - said I wanted to check it out and would come back. Checked it…
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Virgin Media Failed Install. Now no Broadband. What are my Options?
VM came to install BB today but said they couldn't pull the cable from the pole due to an adjacent power line. This is despite them attending to do a site survey previously. They now plan to do another site survey tomorrow when my current provider (Vodaphone) contract expires. I had to cancel the contract manually as the…
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Broadband Genie Reward Query
Hi All, I was wondering if anyone had any information about how to claim the reward mentioned in this broadband deal? I found the deal on the MSE website and the link took me to broadband genie where I signed up for the service with Community Fibre. After selecting an installation date and passing over card details I got a…
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Urgh!! broadband help
Hi I turn to this forum as I am in need of some much needed advice as I am so confused with all these Broadband Companies, which to pick, has a good reputation and so on. I am currently with Virgin Media and my account is coming up for renewal really soon, I managed to get a wonderful deal before of £14 for an 18 month…
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Virgin Media | Existing Customer vs New Customer
Hi all. Just wanted to ask for some guidance. I currently have virgin media broadband 350mb and pay £47 which I find is getting more and more expensive. There are deals for NEW customers much cheaper than this… how am I best dealing with this when I am out of contract in August. I can’t really afford to move providers for…
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Let down and mis-led with my broadband contract
Sorry, it's a bit long-winded: My broadband contract was coming to an end 23rd Jan so I negotiated a new 24 month contract that I was happy with. On 1st Feb my broadband stopped working completely with the router just flashing orange. TalkTalk tried to sort it but failed and sent me an identical replacement router but this…
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County Broadband
Just worth mentioning that I signed up to County Broadband's full fibre-to-the-router connection when they were new to our area and were offering a 300Mb/s connection for the price of 50Mb/s for the first six months. When I received my first full-price invoice for the faster speed, I of course asked for the connection to…
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Wrongly charged by TalkTalk
On 30th Jan I was charged by TalkTalk for a repair that I had been told multiple times I definitely did not have to pay for. This has left me with not enough money in my bank account to pay other bills that are still to go out. I contacted them and after about an hour of being cut off by the recorded voice telling me to…
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VM CONTRACT ENDING
Our VM Contract ends 28 FEB. Have informed VM that we will not be renewing and they have said that we need to give 30 days notice. If this is correct it means that they will charge us approx 16 days at an inflated price. We will have honoured the 18 Month Contract in full. Anybody else had this issue. Thanks
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Plusnet broadband price increase
Hi. Is it still the case that you can leave your minimum contract early if there's the usual April price hike?
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Moving to house with full fibre Gigaclear. Options before they connect us up.
Hiya. End of this month we are moving from a house with full fibre BT broadband to a village where Gigaclear just laid Fibre, but no Open reach plans. Current owners have slowish FTTC BT connection. Gigaclear tell me it's a two stage install - cable to outside of house first, then rest of install. So we would be without…
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Reducing BT's broadband charge
Has anyone out of contract with BT successfully reduced their broadband bill without moving their account to EE ?
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BT BB contract ends tomorrow - Get BT new customer discount with wife?
As the title suggests really.. our contract under my name ends tomorrow and there is a deal for the same product for a lot less plus pre paid master card etc for new customers via broadband genie. This offer ends tomorrow at midnight unfortunately! Have I left it too late to give notice of my intention to cancel and then…
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Virgin Media harrassment
I am eighty years old and trying to cope with grieving my late husband and am at my wits end with Virgin Media harassing me over an unpaid but cancelled bill I am at breaking point with worry. Can Martin help me PLEASE !! I had Virgin Media threatening me. My late husband had Virgin on the tele..I wasn't interested. When…
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End of contract help please
Hi, hope someone can help I am with Vodaphone and my contract ends on 20th Feb. I am a basic user and looked at cheaper deals and can see swapping to EE 5g would save me money. Do I have to wait until the 20th to swap. Can I put a date to change? Do I need to give 30 days notice? Also I got fibre when I changed to…
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Getting FTTP Installation options
I'm probably going have to bite the bullet and move from my FTTC provider to full fibre but was wondering how much leeway I have in where the incoming fibre will be installed. My fibre will come via the telephone pole and currently my copper line comes in from the drop cable at the front into the front corner in my living…
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Now - can't choose switch date?
Hi I'm looking to switch broadband to NOW but I wanted to switch on a specific date (the day after my current contract ends) Clicked through on the website, which took me to SKY's website, to try and order and it just gave me a date which was far too soon (contract ends 2nd week in March, date given was less than 2 weeks…
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Virgin Media; I've given my 30 days notice and would like the deal for new customers?
Hi all, I rang VM as I was out of contract and needed the new deal offered on MSE (£23 per m onth equiv). They offered me 3 seperate prices through 3 different agents and all were a lot more than the current deal offered. My notice period ends 16th February; Can I get the new deal now while in notice or will I have to wait…
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Broadband early disconnection fee
Switched from Sky to Virgin for broadband in January. The day after the Virgin broadband router arrived we went on a two week holiday, never taking the router out of the box. Arrived home two weeks later and connected up to Virgin. decided that Virgin wasn’t the right fit for us and went back to Sky. Virgin are now saying…
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Full Fibre with Free calls?
Are there any Fibre broadband providers offering a free calls service? I'm currently on a VDSL service with Now Broadband which did offer free anytime calls but now is just PAYG but if moving to full fibre don't you also have to pay an extra monthly charge just to have a calls service, whether you make calls or not? I'd…
