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My Virginmedia

I've been unable to access my my virginmedia account despite several calls to the helpline. It just loops around a verify email address and back to the home screen.
I've switched to grain as of next Wednesday but I want to log a complaint so that i'' m in front of any futures issues. 
Which of course you can't do unless i can access my account.

Does anyone have an email correspondence address or other suggestions I could use please?
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