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Moving house
Son moving into a house in a few weeks where there has been super fast broadband (looking at the sockets in the wall). He’s moving in on a Sunday. Is there any way of ensuring that the broadband is up and running on the day he moves in? House will be empty for a few weeks before he moves in. Will a router be posted or does…
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Broadband with phone service
Looking at Sky/Now but I need a landline as I can't get a mobile signal at home. Is their phone service provided via a mobile like Whatsapp calls are or via a 'normal' phone, and would I have a 'landline' number that people could call me on? I'd also want PAYG landline but it looks like with Sky/Now (and Vodafone) just…
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virgin broadband high price
I'm sure there is a thread somewhere. We have been customers too long, only as our email is @ntlworld.com. They inherited us. You can't transfer to another provider I believe? We have Volt M350 broadband simply because my son was working from home around covid, & needed a faster speed. Still working from home but now only…
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Fibrely Fibre Optic Installation Additional Charges
Hi, our neighbours have recently had fibre optic cables installed to a cabinet at the top of their driveway for their fibre optic installation. We thought it would therefor be possible to have our own installed so instructed Fibrely as our new provider. Fibrely began by instructing Openreach to undertake installation,…
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Starlink Internet
I've been looking at some rural broadband options for my property in Scotland and wondered if anyone had any thoughts on Starlink in the UK. Read up on some details about it on the Comparebroadbandpackages.co.uk website and seems pretty reasonably priced and has decent speeds. Mobile broadband is too slow in the area and…
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Advice Please! Don't understand TV/Broadband/Landline Options Available
So many TV options available these days and suspect I'm paying far too much to BT! Out of contract early December hooray! Help would be really appreciated. Currently have BT FTTP superfast 900 broadband (complete Wifi with 4 repeater discs...large, old stone house), simple BT/EE TV package and landline with unlimited…
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Copper Switch-off: Can Onestream cut my internet off if I don't sign up to a new contract with them?
I have been with Onestream for about 4 years with no issue (and I know they don't have the best reputation). Over the last few weeks, they have harassed me on the phone (as in 3 or 4 calls one after the other if I don't answer, at several points throughout the day). On the two times I have answered, they have basically…
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VOIP phones help please!
Apologies if this isn’t the right place to ask. BT switched landline over to VOIP a couple of years ago. The free phones they provided stopped working so I need to replace them, but I am so confused as to which phones I need to buy and which extra cables I may or may not need! I do have my old landline phones and I’ve read…
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Is there any Broadband Standard WiFi router better than BT Smart Hub-2 ?
I was with BT Broadband for over four years, and the Smart Hub-2 WiFi performance was excellent in all rooms, as was the service (My 24 months contract nearing end in December). However, I have noticed many offers from companies like Vodafone and TalkTalk that provide better pricing . I’m wondering if there are any WiFi…
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Switching Sky broadband and TV to BT and EE.
March last year I wanted to cancel my BT landline and discovered I have the old copper line and it would have stopped my broadband too which is with Sky. Thanks for help received on this forum I quickly cancelled the landline cancellation and am back to square one. Being an OAP and not very clued up I phoned Sky and they…
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Sky Pricing
My broadband and tv package has gone from £50 then £58 in contract to £81 for my new contract! 40% increase 😳 If we had Fast Fibre in our area we could have the same package for £40…. We’ve been a Sky customer for over 9 years, and they aren’t offering any deals, no flexibility to help reduce our bill other than to reduce…
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TOOB and Apple TV
Not sure if this is Broadband or Technical, but I'll try here: Has anybody got Apple TV (app on their TV) working over Toob? Especially in the Bournemoth area? I can get it to work over Vodafone mobile data, but not over direct Ethernet connection to Toob router. I think there is a bandwidth issue in their network, butnI…
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Using another router as a WAP
Hi, can anyone help me set up an unused, but brand new, Shell Sagemcom router to work as a Wireless Access Point (using the Shell router interface preferably) as my old Talk Talk one has developed a problem and i've had to remove it. I used it when i was a Shell customer as the Wi-Fi coverage wasn't so good upstairs and it…
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Virgin Broadband retentions
Hi I received the following from Virgin - Like many of our customers, you've been enjoying a lower price of £17.40* a month for your main services, with us. When your contract comes to an end on 24/09/2024, this will change to £41.33* a month, has anyone called their retention's line recently and haggled and had any…
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Stuck in the Middle TalkTalk and Vodafone
TalkTalk broadband contract coming to end 11th Oct. 8th October, switched to Vodafone UK, within 10 minutes got better deal back from TalkTalk. Cant upgrade as TT saying Vodafone not changed switch over. VF saying they never switched it over. Both won't speak to each other. Spent hours on phone. 10 days on still not…
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Onestream: Arrrgh
Afternoon all! I recently signed up to Onestream Fibre (on reflection, this may have been a mistake) and was given an activation date of xyz. Xyz rolls around and my ONT still has a flashing 'pon' light. I raise it with OS, they say there's an engineer working on something outside my property, it'll soon be fixed. Two days…
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Appalling Customer Service
I have been trying to get intermittent internet connection sorted for nearly ten weeks, then raised a complaint at how I have been treated. I have had an engineer out (there was no mention of a charge for this) who could find no fault, then customer services sent me a wi-fi mesh box (agreeing finally after long…
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TalkTalk Amazon vouchers
I was recently persuaded by TalkTalk to stay after I initiated a switch. Part of the reason I stayed was the promise of some Amazon vouchers, but I haven't seen anything about it yet. I was wondering if anyone has any experience of this and knows where they show up.
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virgin is coming
hi all, as the topic says my house is getting virgin couple of questions, the road works are getting done in stages, im looking at online roadworks and it seems like virgin are not going right inside the estate as no rd works planned is that normal also ive just had a flyer through th letterbox telling me its coming, its…
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Is there a way of connecting ethernet cable to a port upstairs when router is downstairs?
I am no expert in these matters so I will try to explain my situation and use the correct terminology. For the last few years I've been with Plusnet for FTTC broadband. I have a thin cable going up the stairs from the master socket, into an upstairs bedroom where the router is situated. In the bedroom nextdoor I have a…
