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Credit check
Hi I don't post often but thought l would ask you opinion on my latest Broadband experience. I am trying to moved my Broadband (won't bore you with the ins and outs). So have been contacting various different providers - we have had internet l think since it began in the 1980's so a long time. We have only had a few…
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EE Best Ever Price Broadband (Or is it?)
Just received an email with this add. So sign up for EE Best Price EVER in early March, and the price increases in the same month by £3.00 I get it, but many will be caught by this sleight of hand tactic.
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BT & EE broadband – have you been moved ?
I’m paying a
lot for BT broadband but I’m happy with the service and the support. I’m out of contract,
but if I ask them to reduce the price they want me to sign up with EE,which I don’t
really want to do, especially in view of the really bad customer service reviews. Has anybody
done this ? If so, who then does what –…
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BT text message about full fibre - I didn’t ask for it!
Has anyone received a text from BT saying you have booked an engineer to install full fibre and an open reach engineer has been booked? I have done no such thing! I am with BT, I have rang them and they told me I requested full fibre on 11 Jan, which I didn’t! The woman on phone said she can cancel the order to which I…
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Copper switchoff and wayleaves
Hi, I wonder what Opeanreach is doing to ensure Wayleave agreements are in place and full fibre can be delivered ahead of copper switchoff? Also, can landlord companies prevent a new provider wayleave agreements for gigabit broadband if there is already another existing provider available? Thanks
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Sky Broadband Renewal - if they dont honour price; hangup and call back in
Tip: if they don't give a reduced renewal, hang up and try another person. Detail: Called to get a better renewal deal. Despite all the love for being a customer 500meg was going from £35 to £53/mth Lovely conversation, was upsold the faster speed and wifi max - said I wanted to check it out and would come back. Checked it…
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Virgin Media Failed Install. Now no Broadband. What are my Options?
VM came to install BB today but said they couldn't pull the cable from the pole due to an adjacent power line. This is despite them attending to do a site survey previously. They now plan to do another site survey tomorrow when my current provider (Vodaphone) contract expires. I had to cancel the contract manually as the…
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Broadband Genie Reward Query
Hi All, I was wondering if anyone had any information about how to claim the reward mentioned in this broadband deal? I found the deal on the MSE website and the link took me to broadband genie where I signed up for the service with Community Fibre. After selecting an installation date and passing over card details I got a…
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Urgh!! broadband help
Hi I turn to this forum as I am in need of some much needed advice as I am so confused with all these Broadband Companies, which to pick, has a good reputation and so on. I am currently with Virgin Media and my account is coming up for renewal really soon, I managed to get a wonderful deal before of £14 for an 18 month…
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Virgin Media | Existing Customer vs New Customer
Hi all. Just wanted to ask for some guidance. I currently have virgin media broadband 350mb and pay £47 which I find is getting more and more expensive. There are deals for NEW customers much cheaper than this… how am I best dealing with this when I am out of contract in August. I can’t really afford to move providers for…
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Let down and mis-led with my broadband contract
Sorry, it's a bit long-winded: My broadband contract was coming to an end 23rd Jan so I negotiated a new 24 month contract that I was happy with. On 1st Feb my broadband stopped working completely with the router just flashing orange. TalkTalk tried to sort it but failed and sent me an identical replacement router but this…
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County Broadband
Just worth mentioning that I signed up to County Broadband's full fibre-to-the-router connection when they were new to our area and were offering a 300Mb/s connection for the price of 50Mb/s for the first six months. When I received my first full-price invoice for the faster speed, I of course asked for the connection to…
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Wrongly charged by TalkTalk
On 30th Jan I was charged by TalkTalk for a repair that I had been told multiple times I definitely did not have to pay for. This has left me with not enough money in my bank account to pay other bills that are still to go out. I contacted them and after about an hour of being cut off by the recorded voice telling me to…
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VM CONTRACT ENDING
Our VM Contract ends 28 FEB. Have informed VM that we will not be renewing and they have said that we need to give 30 days notice. If this is correct it means that they will charge us approx 16 days at an inflated price. We will have honoured the 18 Month Contract in full. Anybody else had this issue. Thanks
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Plusnet broadband price increase
Hi. Is it still the case that you can leave your minimum contract early if there's the usual April price hike?
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Moving to house with full fibre Gigaclear. Options before they connect us up.
Hiya. End of this month we are moving from a house with full fibre BT broadband to a village where Gigaclear just laid Fibre, but no Open reach plans. Current owners have slowish FTTC BT connection. Gigaclear tell me it's a two stage install - cable to outside of house first, then rest of install. So we would be without…
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Reducing BT's broadband charge
Has anyone out of contract with BT successfully reduced their broadband bill without moving their account to EE ?
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BT BB contract ends tomorrow - Get BT new customer discount with wife?
As the title suggests really.. our contract under my name ends tomorrow and there is a deal for the same product for a lot less plus pre paid master card etc for new customers via broadband genie. This offer ends tomorrow at midnight unfortunately! Have I left it too late to give notice of my intention to cancel and then…
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Virgin Media harrassment
I am eighty years old and trying to cope with grieving my late husband and am at my wits end with Virgin Media harassing me over an unpaid but cancelled bill I am at breaking point with worry. Can Martin help me PLEASE !! I had Virgin Media threatening me. My late husband had Virgin on the tele..I wasn't interested. When…
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End of contract help please
Hi, hope someone can help I am with Vodaphone and my contract ends on 20th Feb. I am a basic user and looked at cheaper deals and can see swapping to EE 5g would save me money. Do I have to wait until the 20th to swap. Can I put a date to change? Do I need to give 30 days notice? Also I got fibre when I changed to…
