How to deal with TalkTalk mi-selling to vulnerable adult

Tyler_Durden_UK · 26 February at 5:30PM

What the best course of action for this TalkTalk situation that has only just come to light. A couple years ago unknown to me or my partner 2 TalkTalk sellers knocked on my partners fathers door, hes in his seventies, lives alone, is not tech / financially savvy in the slightest and is far too trusting when it comes to sales people. They entered his home and claimed that they where offering installation of a new box in partnership with Sky that would offer increased / better speeds / performance of his current internet. He already had internet / TV from Sky, this would have been evident as the Sky router and TV box where / are on full display, They claimed this was a free upgrade offered in partnership with Sky and that everyone in the street was getting one. Not knowing any better he of course signed up and a short while after an engineer came and installed an Eero router, to make matters worse the engineer switched the Sky TV box from using the existing Sky WiFi to instead use this new TalkTalk router, they also changed the name of the TalkTalk WiFi from being TalkTalk-XXXXXX or whatever it was to be his name ie JackJones. This new TalkTalk router was setup / hidden behind the TV.

They somehow got his bank details (he doesn't recall giving them these) and hes been billed £50 per month every since. Hes not once received a bill or email from them stating these charges.

This only came to light recently when my partner was helping her father with another matter and they were reviewing his direct debits.

A complaint has been raised with TalkTalk but they have closed it without addressing any of the issues raised in the complaint just stating that the service supplied has been used and that we were free to cancel the service if wanted.

MeteredOut · 26 February at 6:41PM

Its clear he did give these sheisters his bank details, and they have a signature from him too. Do you have a copy of what he signed?

The challenge will be in proving he was misled. In what way is your partner's father vulnerable and can that be evidenced? Being in his seventies and not tech savvy does not automatically mean vulnerable.

Was he still paying for Sky BB alongside his TT BB, or was his service transferred? What was he paying for his Sky BB, as it is the difference he should be claiming.

Since your complaint has been closed, it should be raised with CISAS, but you'll need a deadlock letter (or 8 week elapsed since the complaint was raised)

Details on the TT pages:

https://help-centre.talktalk.co.uk/Manage_account/Make_a_complaint/Raising_a_complaint