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Ending BT broadband contract early due to mis-selling
I've used BT as my broadband supplier for many years. In october this year they contacted me asking if I wanted to review my package. I said "yes, it would be great if I could have a static IP address". The salesperson told me I could have a cheaper package and it would have a static IP address. I said great and signed the…
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Haggling with BT
I've been with BT for years. They've always been very reliable with good speeds, and I've rarely had issues with the broadband dropping or slow speeds. I renewed with them two years ago and managed to get them to put me on a new customer deal, the Fibre 500 one. I'm due to end my contract with them at the end of November,…
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Is it better to jump to full fibre (existing supplier not offering it) or wait until the shove?
Hi My mother's area has recently been cabled for full fibre (Cityfibre and Nexfibre aka Virgin), and we know that migration from FTTC to FTTP is necessary in the next couple of years, however going on MSE's broadband service checker her current supplier (Sky) with 5 mo left of the contract is not currently offering FTTP,…
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Stuck with useless Fibrenest internet on Persimmon estate
Does anyone who owns a Persimmon new build know how long it takes for Virgin, BT etc to become available on developments? When we bought the home 6 months ago we had to sign up to their crappy Fibrenest internet service. It works ok but the box is hideous and it’s about £10 a month overpriced. We were told that within a…
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MSE broadband tool not converting link properly
Hi, trying to get the Virgin Media Gig1 Broadband only deal through the app, however, every time I click on the link it comes up with the broadband and phone deal and with no money off. Tried the b&p link to see if they had inadvertently been mixed up but alas they have not. Other links working but I wish to use this…
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Sky won’t cancel new order
We have just moved home ( 5 doors only). I work from home so asked Sky to move our broadband. We were out of contract so placed a new order. It wasn’t a good deal so I then cancelled and placed an order with Vodafone. Vodafone are saying that they cannot progress the order as Sky is not cancelled. Sky have confirmed to me…
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Sky will I get 500mbps???
Currently with Sky thou out of contract, if I renew with them (or anoyone) wanting to go for the full fibre 500mbps. I'm aware that I'd need a Sky and BT visit to upgrade things but BT have not upgraded anything (outside of house) in our area so if I upgrade can BT upgrade specifically me or does the area need to be…
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Mid contract price increase confusion
I always thought this was silly as I felt companies could have a reasonable guess as to how many increases there'll be for a given customers contract and then spread that across the contract period so it was one flat monthly fee. One could argue that the CPI + some extra % isn't easy to work out but I'm sure there's smart…
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on old copper fibre. confused as to full fibre with landline capability.
im on old 80mbps copper fibre with a landline that i only really use for an auto dialler alarm. so i need a full fibre option that can handle a tone auto dialler. does anyone know who provides this option as part of the package and not an add on extra that comes with extra cost.
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CityFibre
So CityFibre are installing in my area doing the streets/road outside block of flats I live in, all the houses say register for interested full fibre coming soon but all the flats say we don’t have permission from your landlord to install full fibre. How do I go about getting full fibre I have emailed management agency…
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Openreach damage during installation
Hi All, Had fibre broadband installed yesterday. In drilling through an external wall the engineer blew out quite a chunk of a recently rendered wall. It would have been far better if he had drilled from the outside as internal plaster is so much easier to repair, or to have applied less pressure. Anyone had any success…
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How long do MSE forum pages take to load on your mobile phone?
I'm talking via your home BB, not mobile data. It would be helpful to state what internet speed you get, and which model mobile phone you're on. Also which browser you're using.
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Internet drops 20 times an hour
Hello all, Have been with Vodafone for 5 weeks now. Internet drops 20 times an hour. We rely on a booster for wifi to reach 7 metres from the router. Openreach confirmed nothing wrong with the line. It's full fibre. All neighbours within walking distance have no problems with theirs (none with Vodafone). Vodafone tell me…
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Virgin Renewal too high - put my 30 days cancellation in. Partner will take a fresh contract out?
Hi all, Looking for some help and advice really. My Virgin contract ran out in October I think, and it had shot up to £60 (we were paying £23 for broadband). I've been unwell over this past few months, so I didn't get a chance to resolve this. I see that Virgin have their black Friday offers expiring at midnight today, I…
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Vodafone Fiber in a Fast Fiber area
I keep trying to get the MSE offer for the Vodafone Fibre 2 broadband+landline (deadline 23.59 tonight!), but when I click on it, Vodafone tells me I am in a Fast Fiber area and doesn't give me that plan option. Any idea of how to get it? Thanks.
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Early Termination Fee when moving house
Hi, Hope you are well. Just after some advice if possible, i am currently with KCOM in a contract that ends in Febuary 2025, i am moving out of the Hull area and over to Manchester which is outside of KCOM's area of service, upon contacting them today they have advised me that as i am still in contract i would need to pay…
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Shell broadband - joining gift card
I signed up to Shell broadband in June, on the promise of a £105 gift card, fulfilled through broadband choices. Obviously in the meantime, Shell broadband has been sold onto Octopus - then Talk Talk. I havent received a voucher so far, I've emailed broadband choices today to enquire, but what are my rights considering the…
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Phone line & Broadband for over 75 yr old
Hi everyone, long time since I've posted anything. My mother has managed to get into a pickle, which is slowly being unravelled. At the moment she is staying at mine and due to return to her home once the bathroom has been refitted. Before Christmas I hope! Currently she has no landline or broadband at her home, she hasn't…
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EE backdated charge?
EE contacted us to say that our broadband was due for renewal. During discussions about packages available it came to light that they think they haven't been charging us, though husband has been paying them each month by DD but he also pays for his mobile with them by DD. Anyway they are now saying we owe them £178 in…
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BT broadband / EE when is a new customer not a new customer
Just thought I'd share my ignorance and stupidity. I have been paying for a BT broadband and TV service but have been out of contract for at least a year. Rang BT 28th Nov and (I should know better) agreed a new "discounted" contract deal cheaper than my out of contract monthly cost. To be honest I was saving money so…
