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Sky TV & Broadband help
Hi - I have Sky TV & Broadband + sky.com email. As Sky TV is getting expensive, am looking at cancelling Sky TV and / or broadband. If I cancelled one - would it impact on the other OR if I cancelled both, would it affect my email address which is via Yahoo! I believe. As you can see I don't really understand how these…
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Am I really not able to change provider?
We are getting to the end of our broadband contract and contacted a new provider. We’re told there’s no capacity in our area so they can’t allow us to switch to them! We’ve tried a couple of others who seem to back this up. Does that mean we’ve no choice but to negotiate a new contract with current supplier or otherwise…
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Does your supplier offer 1571 service?
I moved my broadband from talktalk to vodafone as talktalk stopped offering 1571 answering service and also vodafone package is £5 a month cheaper. now I discover vodafone also does not offer the 1571 service. so is 1571 a thing of the past now? do I need to venture out to my local argos ans see what super deals there are…
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Complicated BT / EE / Business / Home / Openreach situation - how to resolve and complain?
Without going into the details of the situation, in trying to migrate between Business and Home services for broadband and (separately) landline, there have been a litany of errors by different parts of the BT / EE / Openreach behemoth that have caused significant cost and risk to an elderly and vulnerable customer Because…
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With talktalk out of contract paying 49 pound
Living on flats fibre 65...broadband is £28 a month...6 pound for stay safe...but £16 a month for telephone this is a common bugbear ...hardly any uses their landline...but I suspect you have to have landline..to get broadband... how do I reduce this...threaten to switch
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Open Reach
I am reaching out in desperation regarding a
longstanding issue we've been facing since moving into our new build house in
August. Despite being just 50 metres off the main high street, we have been
unable to secure a broadband connection due to Open Reach's stringent
requirements. To connect our house to the network,…
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Fibre broadband, I need some advice please.
Good morning everyone, I have recently had a lot of issues with Sky and their broadband to the point that they consistently offer me a speed which way below acceptable (I have the superfast 67Mbps guaranteed and I am getting about 30 on a good day). To that effect they offered me the opportunity to cancel my contract…
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TalkTalk internet price increases
What, exactly does "most vulnerable" customers mean ?
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Youfibre - any good?
Youfibre recently rolled out their services where I live and I'm tempted, but I'm worried about going to a new, unknown company in case the service isn't so good. I'm currently getting up to 100mb on Virgin Media and I rely on these speeds because my autistic daughter gets extremely upset if she can't watch her youtube…
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how can i haggle with virgin media?
hi, a while back i haggled a new deal for my 89 year old mother as i was unhappy with what virgin were charging, i phoned sky and got similar deal for half the price, man on phone did not say sky now only install cable broadband phone and tv, they did not tell me that it was not available in my area, after months of open…
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Virgin Media bundles
I took out an 18month virgin media broadband and TV bundle for black Friday 2022. Its due to come to an end. I currently pay £38pm but it is due to explode to >£180pm for the package I have (virgin TV with all Sky Sports and BT Sports), netflix, disney plus. Clearly I don't want to pay the £180pm. When is the best time to…
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BT to EE change
As BT broadband are changing everyone over to EE broadband. Does anyone know if the old BT contract with end. Will I be able to refuse the change and start fresh with a cheaper broadband deal.
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FTTP Install
My sky broadband deal is coming to an end and been looking at cheaper deals for full fibre,I understand that the hub has to be installed to the nearest socket outlet but if I want it elsewhere,which would need more cabling etc,would I have to pay for the extra works.
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BT Reward Card Fail via MSE
Hi, I've been unsuccessful in claiming, as a new customer, the BT reward card. I signed up to the deal via MSE. I feel I signed up correctly, through the link MSE provided and completed the sign up there and then, without closing any browsers. I have left it a few weeks after the broadband package has been live so that…
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A brilliant Broadband deal from Vodafone.
My 2 year broadband contract with Vodafone was due to end on 26th January, and go up from £25 a month to £30 a month, for about 73 Mbps. I saw on VoucherCodes an offer for Virgin Media M250 full fibre broadband at £27 a month for an 18 month contract, with an Amazon voucher for £140, making the cost per month £19.22. So I…
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BT gift card - new customers only
BT says "We promise you'll never pay more than a new customer when you renew your contract. No exceptions." Our contract ends in a few days, and there's a £50 gift card but only for new customers. How can they say "No exceptions" when a new customer effectively gets £50 off?
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BT (EE) landline and new hub
My mum got a new landline contract recently with BT, now EE and they sent her a new hub and we sent the old one back. The landline phone is connected to the hub and the hub to the wall socket via a filter. Every couple of weeks the hub drops its connection and the phone stops working and this is freaking her out ( she is…
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Virgin Broadband - current contract expires after new customer offer deadline
My 18 month deal is ending on 2 Feb. Looking on Moneysupermarket, there's currently a deal for the same service for new customers for £23.50 but the offer is going to end this Thur (16/01). I'm still under contract (until 2 Feb) so I can't sign up for this offer. I'm wondering if I give notice to cancel my current service…
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extension phones with FTTP
Im advised by Plusnet ( my broadband and phone provider) than when I get FTTP next week, the 3 extension house phones wont work, nor the bell and phone in my adjacent workshop. How do I get service to these extensions and my workshop?
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Community Fibre: 60 days Satisfaction Guarantee and other ways to cancel
Hi All, I'm thinking about switching from Virgin Media to CF as my VM contract is about to end in February and they're not offering anything enticing to stay with them. CF have some interesting offers - for the price I pay VM for M125 (130Mbps) I can get 500Mbps (but it's a 24 months contract instead of 18). However, CF is…
