Rise Fibre cooling off period

Paulfuk

Signed up yesterday to Rise fibre. I no longer wish to proceed. They arranged for an engineer to visit next week and have sent out my router.

They explained I have a 14 day cooling off period. 

 

Tried all day to contact them but no answer. When I contact sales they say wrong department and put me in a queue with no answer after 40 mins.  

All emails sent regarding contracts and delivery’s being returned as not monitored email.

Don’t know what todo? 

Any suggestions?

Detail_Merchant

https://risefibre.co.uk/terms-and-conditions mentions phone number 0333 2200 550 for cancelling. Is that the one you have tried?

Paulfuk

Yeah that’s the number I’ve been calling 

Detail_Merchant

It could be worth sending a letter to cancel the agreement within the cooling off period of 14 days to their address: Suite 3, Beech House 1 Cambridge Road, Hale, Cheshire WA15 9SY

Hopefully you still have time to get it to them within the 14 days. I would be tempted to send it by Royal Mail Tracked to be able to prove it got there.

Either that or try phoning first thing in the morning before the queues get too long.

JSmithy45AD

On their website they have links for FB, X & Instagram plus a Whatsapp link on the FB page. I would send the letter as above and also try contacting via each and every one of those social media accounts to make sure you're covered.

DodgyDave88

Why are you looking at cancelling out of interest