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Onestream activating unwanted services
Hi, Onestream is my broadband provider. Today they have sent me an email informing me that they have activated an unrequested service (a NordVPN account), which is free for the first month and with a monthly fee after that. I have of course contacted them to get this deactivated immediately, but it sounds such an illegal…
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New BT package changed price since yesterday
BT have a few promotions on and noticed a decent price on their Ultrafast package yesterday which was supposed to be available until 26th September: 500Mbps, 3 months free, then £33.99 a month + a £50 BT reward card (see image) The problem is I've gone back on today and the price has now changed to £39.99 a month after the…
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three 5g Broad Band service
Hello, living 400M from a 3 5 G tower i was wondering what could go wrong wit service, in rural area, no hills in the way, few trees same high as tower i should get the best service ever? But reports on 3 service are dreadfully, would i have same problems? any thoughts, advice please?
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Can I have both Virgin and Community Fibre broadband?
We are locked into a package with Virgin which includes 500gb broadband. It is awful though, crashes frequently taking up to 30 mins to reboot during this time, and despite a mesh network and Powerline extender is v v flaky upstairs. I lose hours of work time a week due to this (all my work is via a VPN and on the work…
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Which fibre ?
The roads around my house are currently being dug up and fibre is being laid - as well as strung up between poles - but I have no idea which ISP this is related toIs there some way of finding out ?A website for example ? The workmen are foreign and don't speak English, so I can't ask themI am wondering because I really…
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Knowhow Cloud Storage - Curry's Cloud Storage - Be aware
Very Annoyed!!! If you have ever bought a computer from Currys check you are not signed up for Knowhow Cloud Storage. I have since 2015 and only noticed today. They have been taking annual subscriptions but had the wrong details for me so I was not getting any reminders. Done me for £360. They also have the cheek to put…
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Moving house but may have a gap - broadband due to renew very soon - help!
I'm trying to move house. (It's a bit of a saga). I'm not sure if I will be able to move straight from my home to another or whether I may end up moving in with a friend for a while. My broadband contract runs out at the end of the month, so I now have about a week to make up my mind what to do. I seem to have very limited…
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BT 2 factor authentication turned off, account compromised
Hi, 10 days ago I got a text from BT saying I'd changed my BT ID password. I hadn't. Frantic call to them. Unable to login to 2 out of 8 email accounts. All passwords changed, settings checked. I was told their tier 2 team would look into matter as the 2 step authentication hadn't kicked in. Didn't hear back for 10 days so…
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Where to move BB to
Hi all, my Currunt BB Now TV is ciomng to an end in sept currently £25 a month for 10 upload 60 download phoneline included the new price they are wnting for the same is £28.50 i dont need or want a Superfibre line put in ( i know this would be the best route pricewise) But is there any others offering fibre to the cabinet…
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Youfibre massive installation delay
I ordered a Youfibre package and installation was set for 19/07, stupidly I canceled my FTTC as the contract had run its course and it was expensive. I figured it would be fine as I set the date for cancelation a week after the Youfibre go live date and I didn't bother to search for any issues with installations that…
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Shell change me to TalkTalk, but broadband is much slower speed
Shell has changed me to a same cost contract with TalkTalk, but at much lower speeds and where the internet cuts out alot, and very slow download speed. I had a contract with Shell, I never asked to switch to TalkTalk. I want to leave TalkTalk, but they say I have to pay a £207 leaving fee! But my contract was with Shell,…
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EE Full Fibre vs Virgin Media Cable - should I switch to EE from VM?
Currently in a cable area and have the broadband-only 1Gbps package. Generally satisfied with VM but it’s £78/mo, and that seems a lot for just internet. Card popped through the door today saying EE now has “full fibre” in my area - a quick check on the website confirms my address is capable of receiving it. The 900Mpbs…
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Cannot get broadband via Openreach
Hi, According to Openreach we have superfast broadband at our home but every provider I have contacted has said they cannot provide broadband to our home and said we need to contact Openreach (who seem impossible to contact). We are currently with Virgin and want to switch. Has anyone come across a situation like this…
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Community Fibre
I'm thinking of changing to Community Fibre as the speeds seem a lot faster for the same price as what I'm paying now. Is this too good a deal? Is there a catch? Speeds of up to 920 for £26 a month which is what I'm paying for 150. Or I can get 150 speeds for £18.99. And also, this all aside, how much hassle is it to…
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BT or Virgin have installed big green cabinet on my green
Hi all, BT have gone and installed a green cabinet on the side of my
house on my property without my permission is there anything that I can do? As I was planning to fence that area off, I`m not happy
about this at all.
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Stick with openreach FTTP or cityfibre?
I’ve been with Sky FTTP for a few years but this year can’t give me a good retention offer Vodafone FTTP are working out cheap for me, especially with added cashback . As I understand it Voda use CityFibre which I have in my area. If I move to Voda , will city fibre install a second box on my outside wall next to the…
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How to contact Talk Talk by phone / chat
I've been transferred from Shell energy broadband following their takeover by Octopus and for reasons outside my control Talktalk have adjusted my payment date and amount but failed to take any money from me this month. I've now received an email saying I have to pay the money due - fair enough - but that because they have…
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Problems signing up to Vodafone Fibre via Broadband choices
Has anyone else had any problems with this? I want to go through Broadband Choices to be eligible for the £100 gift card but whenever I get to the secure checkout screen where I need to enter all my personal details I get the following message..... Something went wrong, please refresh the page and try again.Hopefully…
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MSE News: Shell Energy broadband customer? You'll be moved to TalkTalk in the coming months
If you're a Shell Energy broadband and home phone customer, you'll be automatically transferred to TalkTalk in the coming months, following the sale of Shell Energy's UK business. But there are NO changes for now and you should keep paying your bills as normal. Read the full story: MSE News: Shell Energy broadband…
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I forgot my Plusnet contract ended a few months ago
I seem to be paying over £50 a month at the moment, do you think if I phone them they'll give me a discount on a new contract to make up for it?
