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Vodafone FTTP delays - cancel and order with BT?
I ordered Full Fibre 910 from Vodafone on 13th June 2024 - I was given an estimated activation date of 18th July. I went with Vodafone as it was £10 per month cheaper than BT. My property is KCI2 Assure. 3 weeks ago a sub-contractor came out and said he couldn't do the job because tree cutting was needed (even though there…
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Switching from Sky to NOW Broadband?
I've recently had an email from Sky regarding their price increase (after agreeing on a new contract in December) so I was looking around at prices. I'm aware that NOW is part of Sky but their broadband prices are lower so I was considering the move. Has anyone done the same, could you share your experience? We do use the…
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Virgin monopoly
Virgin has just installed fibre where I live and rep has come round to offer £45pm 1Gb for 18 months. Is this a good deal? Can't use MSE comparison as my postcode says I can't have fibre.
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Re-Late Full Fibre Activation
Hi All, Does the Auto compensation payment for late activation get paid 30 calendar days from the first agreed date or is it 30 business days.? Do Sky pay this automatically or do you have to fight for it ?
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Switching broadband & landline
Just wondering if anyone else has had problems with switching broadband & landline, supposed to be easy. Decided to leave TalkTalk after many years due to exceptionally poor customer service. Went to BT. All ordered and going ahead with EE when I found my order had been cancelled. EE say because TalkTalk put a stop on my…
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Switching to VOIP, questions
Hi. I'm about to renew my broadband & home phone contract with PlusNet. They want me to switch the home phone to VOIP, though it still seems to be possible to stay with the landline phone for the time being. Any way, I have a few questions. 1. They will send me a new router with a telephone socket to plug my existing phone…
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Hardsearch declined due to CIFAS Protection
I have just been refused a new broadband contract as the automatic credit file hard search was declined because I have CIFAS Protective Registration. This was not supposed to happen. How do I prevent it occurring again?
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Vodafone land line charges hike mid term
Vodafone is seking to appy mid term price increase to land line packages outside their contrfat terms. Their standard terms allow an annual increase in line with inflation each April but they are now imposing a 25% increase on landline package charges in August 2024 I switched to Vodafone in June 2024 for a new fixed price…
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Now Broadband overcharging
A month ago I received the out of contract email, which I get every year around this time, stating quite unambiguously what I'm paying now and what are my options going forward. It clearly states "Do nothing and continue with your existing membership for £23.50 a month Or Pick from one of the packages below available to…
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Been sold to another broadband supplier. What are my rights?
So was happily with the PO broadband for years.They sold to Shell - not as bad as I thought, pretty ok.They sold to Octopus - ok good reputation but still dealing with Shell. They sold to Talk Talk. I made a contract with Shell, special price because they had overcharged me the previous year.The price with increased…
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Now TV - scamming the vulnerable?
I've just put in a complaint to Ofcom about this and will be formally complaining through the Now TV customer service channel. But before anyone else falls for this, here is the scam from Now TV: 1) advertise using 'Now TV' branding a low broadband rate on a 12 month contract (in our case, £24 a month start of April 2023).…
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moving from sky to vodafone for bb and phone
Hi, My sky package renews on 1st August. I plan to cancel as they cant offer me a competitive price. £24pm going up to £38pm. I'm planning to go for Voda 150mb, at £26pm and paygo landline. I get a £75 amazon voucher with compare the market. My questions are: Vodafone website says i can get a city fibre engineer out from…
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Social Tariffs £10 to £23 for those on Benefits
For people on most Benefits, you are eligible for a social tariff for Broadband and Phones. The cost is up to £23 per month. Usually around £20. https://www.ofcom.org.uk/phones-and-broadband/saving-money/social-tariffs/#full-list-of-available-tariffs
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Talk talk from Shell/Octopuss social tariff
For some reason Talk Talk do not provide a social tariff. (Why?) Therefore Customers on Shell social tariff being moved to Talk Talk WILL have to cancel and at no cost. This is because their terms will change. Looks like BT/EE have best offer in my area. Check the gov site for all those that do offer social tariffs. I wish…
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BT to EE Mid Contract Offer.
I too have been offered a deal to move to EE now even although my BT contract doesn't expire for another 6 months. On the face of it the deal looks good as its only another 50p a month and I can lock in for 2 years (not forgetting the increase every March). I have a couple of queries though. Can't find the answers in…
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NOW Broadband - price increased by £3 a month - haggling
Got an email saying that NOW Broadband is increasing by £3 a month. I phoned up the number with a view to finding out whether I was within the minimum contract period (I knew I was not) but before even asking got offered £1 off the increase! Not happy with that I said I could still get it cheaper with Vodaphone and cited…
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Shell energy (talktalk) are they any good and can I port my NowTV (Sky) landline number to them?
I could get a good deal through top cashback and an upgrade to fibre if I switch from NowTV to Shell but have been told that Shell energy have sometimes had difficulties in getting NowTV to release the existing landline number as if they think they ‘own’ it? Then you have to cancel the switch to retain your number!? Has…
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Openreach fault handling
I thought Openreach were setup to give a fair playing field across the ISPs and to stop BT giving its customers priority treatment. Its only when you have an issue that you find out this is not true and things are a lot more complicated than that. Ofcom seem to have setup a horribly inefficient and time wasting system in…
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Onestream Broadband - Switching Beware
I am currently with Onestream on a 12 month contract which is due for renewal on 12th July 24 I found a good deal elsewhere with Shell Energy (Octopus) and applied to switch to them 6 weels before Onestream was due to end thinking that in the process they would ask when my existing contract ended and arrange the switch for…
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when will landline phones be eliminated?
OK so I've got a landline as well as broadband and I'm aware that the landlines will no longer function in the future. But when will that be? And how much warning will one get?? I did have a call from someone (Openreach?) who wanted to talk to me about it but I was quite literally just leaving to rush to work so I cut the…
