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Virgin broadband package/billing issues
I started an 18-month Virgin broadband contract in January 2023 for £24.95 a month. I moved home earlier this year and took my broadband with me. I thought that I would continue on my existing package/contract until it expired in July 2024, but Virgin have hiked my monthly fee up to £51 and signed me up for another…
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Now broadband no Internet late at night
My contract is due for renewal. I started shopping around but realise providers are not offering land lines. I was thinking of taking the renewal offer with Now but there are a few issues that I've had. Occasionally I lose Internet, it's usually really late at night (I work from home on a late shift that ends in the early…
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PLusnet renewal woes
I have been with plusnet 12 years or so. Each year renewal at a reasonable price has been a real struggle akin to haggling in a bazzar. This year clearly prices have firmed up and my initial renewal offer for fast fibre and anytime calls woud have pushed my monthly cost from £28.76 to £38.68 so 35% ish. Clearly things are…
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Shell Broadband / Money Show Episode / Refund?🤷🏻
Hi guys, I was just looking at my bank statements, and I noticed Shell Broadband are sending me a bill for £50!!! Then I remembered Martin talk about something to do with Shell over charging people or not telling them when their contract was due etc. I found this article, but unfortunately I'm dyslexic, I don't seem to…
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Provider cancelled installation date without informing,can only confirm a date 4 weeks Youfibre
A couple of months ago I signed up with your fibre before sales. Customer support team has always been excellent at replying to questions always available and quick. We had an installation date booked in for last week since 6 weeks and to my great surprise no one showed up on the date and there was no communication about…
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Which will cost me less?
I have two options, but cant work out which is better from cost perspective? Both 24 month contract. Option 1 - £24.99pcm. Annual prices rises every April, a % plus inflation. £75 cash giftcard after 28 days of taking out contract. Option 2 - £22pcm. Annual prices rises every April, a % plus inflation.
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Broadband Signal Stregth
I have recently "upgraded" my system with EE. That old phrase "I don't know why I bother" seems utterly appropriate. EE told me at point of sale that they gurantee at leasst a 12mb signal. I told them "in your dreams" but they were adamant. We have always had a poor signal, so - in for a penny ........ The result. Three…
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BT charging extras without asking
I have just signed up with BT (or is it EE?) I looked through all my confirmation emails to check what I would be paying. I have now received an email saying that my first bill was ready to view, online. On checking it, there was a charge for paper billing. But I was told by email to view my bill online? I double checked…
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Why do I need two FTTP connections?
I've been renegotiating my Broadband and landline 'phone contract and I notice that telecommunication providers are pushing FTTP (to meet government targets?) and will arrange for an OpenReach engineer to make the last leg of the connection from the street outside direct into my property free of charge. Great, but...…
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Onestream broadband warning
Like many people, I lead a busy life and had forgotten my renewal date. When I logged in, I discovered that my payments had doubled after the first year. Since I pay by direct debit, I hadn't noticed the price increase. They lure you in with an attractive initial price, but I never received any communication from them…
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Cancelled FTTP order with Vodafone - they won't release my line
I ordered FTTP with Vodafone but cancelled because of very poor customer service. I've asked Vodafone to cancel 3 times but each time I try to order with BT I am told there is still an active order on my line so my order with them gets cancelled. Is there anything else I can do? As I say I've asked Vodafone 3 times now.
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Virgin broadband renew contract sweet spot?
I am up for the end of broadband contract early next month and called my provider, Virgin, a few times to check what they can offer. The prices have just dropped by about 20% between the first quote last week, to todays quote. I tried to elicit what the structure of their renewal contract price strategy was , and the…
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Ultrafast broadband - hey broadband
Anyone heard of or use hey broadband (hey broadband.co.uk) had a salesperson knock and they are offering ultrafast broadband (1000mb) for £25 per month and don’t have to pay until out of contract with our provider. We have seen vans about but don’t know much about them? Too good to be true?
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Struggling to pay Virgin Media
I've recently lost hours at work, and had my rent and car insurance rocket up. I've looked at where I can trim bills etc Virgin media is one area where I can trim services etc to get costs down. After speaking to them and explaining my situation, they're unwilling to help. I'm more than happy to trim my service down to the…
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Vodafone New/Retention Amazing Deal - £18/month for Fibre 150 - Openreach
I'm not quite sure if this falls under New or Retention (see below) but thought it might help others, as £18/month for Openreach 150mb FTTP is a bargain I think? So I was on Vodafone's old broadband (60+ mb) and after haggling on the phone, got them down to £24/month, a month ago. Openreach then came to install the FTTP…
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Poor service fromEE
on 12th April 2024 I asked EE to change to their Full Fibre Broadband & digital phone,I was told it would be up & running by 29th April 2024 an engineer was supposed to come & connect that did'nt happen I was annoyed as I had taken time off work to be at home,rang them to find out why,they said we already had full fibre in…
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Shell existing customer
I am currently a Shell Energy Broadband customer. On the MSE BB comparison it shows if i sign up via there I get a £70 voucher. It doesn't say "New Broadband Customers Only". This is shown on others providers but not Shell BB. Can I use this to sign up for it again even though i am existing customer?
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Possible bogus EE rep citing MSE?
Hi, newbie here! This is a bit of an odd one to start off with, but I've had a strange caller this afternoon, in the North Bristol area, claiming to be from EE in association with MSE, investigating reports of internet problems in the area. I am NOT with EE! He wanted me to grab my mobile for a "quick speed test". I…
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Vodafone FTTP delays - cancel and order with BT?
I ordered Full Fibre 910 from Vodafone on 13th June 2024 - I was given an estimated activation date of 18th July. I went with Vodafone as it was £10 per month cheaper than BT. My property is KCI2 Assure. 3 weeks ago a sub-contractor came out and said he couldn't do the job because tree cutting was needed (even though there…
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Switching from Sky to NOW Broadband?
I've recently had an email from Sky regarding their price increase (after agreeing on a new contract in December) so I was looking around at prices. I'm aware that NOW is part of Sky but their broadband prices are lower so I was considering the move. Has anyone done the same, could you share your experience? We do use the…
