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Wi fi boosting
In the dining room we have Virgin broadband. It is set up so that we get the extra channels, You tube, catch up , apps. etc.This is the only TV we can benefit from Virgin. We have a tv in our sitting room.. The Wifi signal is very patchy in there. ( wi fi router is in the dining room) We are not able to get wi fi signal…
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Cannot complete Broadband application via MSE link
I have been trying - having just moved home - to sign up to a Vodafone broadband & phone package via the MoneySavingExpert comparison table, the incentive being a £50 voucher! However, having been re-directed to the Vodafone website, and going through the whole application process, page by tedious page, I get to the very…
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Plusnet contract renewal in January 2024
I read a previous post similar to this but did not want to interrupt that Thread. I received good information here previously but it was some time ago. My contract with Plusnet has to be renewed in January - so I have to make a decision soon. I have been a longstanding Plusnet customer for over 10 years and would prefer to…
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Plusnet - what a rip off!
Plusnet - my contract expired on the 4th of December ('23) and I'd decided to switch providers. All fine, so far, I then received a final bill from Plusnet covering 4th of December to 3rd of January - why? I've no idea and to rub salt into the wound it's at the "I don't want to extend my contract rate"; i.e. double what I…
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Renewing broadband contract if cabinet is full
The very short version is that we had a broadband contract with BT, and have now changed to another provider. We were told that this was "like for like" however the speeds are much slower. We have complained and they advised this was the best speed available as the cabinet is full. We said we were told it was "like for…
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Anyone using Truespeed?
Their offers seem not too bad? But I've been called their sales line for 3 days and no one ever answers! If that's a reflection of their customer service, they're not worth thinking about!
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Can I overlap my broadband switch?
I am currently with Virgin Media with a broadband, phone and TV bundle. I want to ditch the TV package as I am happy to use Freeview and streaming services. My Virgin package includes M125 Fibre Broadband and I'm looking to switch to Vodafone Fibre 100 (which seems to be the closest equivalent). I haven't yet revealed my…
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Full Fibre (FTTP) using home phone help Vodaphone
Hello Currently have a plusnet fibre (FTTC) contarct which ends in a month , from what I can see plusnets Full Fibre ( FTTP) does not allow voice services I am therefore looking at swapping to Vodaphone Full Fibre 100 ( better price ) and from I have read can plug in landline to Vodaphone router via adapter ? Does any know…
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Alternatives to BT Complete WiFi
Do any forumites have alternatives to BT Complete WiFi? Either from another provider or a DIY type solution, or experience negotiating with BT eg keep the discs and continue to use but on a cheaper package? I’m currently contracted with BT for their Complete WiFi solution but the renewal price borders on extortion at £70+…
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Vodafone disconnection question
I was emailed by Vodafone to tell me they were switching me to fibre I did not respond as I did not want fibre at the moment. Then city fibre text to say there enginer was coming out on the 11th December I replied to the text declining appointment. Engineer turns up on 11th told I did not want fibre the moment OK he said.…
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BT Full Fibre with Digital Voice cost?
Until recently I had BT Line Saver Rental with my BT broadband, but now BT have discontinued Line Saver rental they're taking £46/month. This month they moved me to Digital Voice and are now offering full fibre "at no extra cost", but what will the monthly cost be for full fibre 100 with my Digital Voice landline service…
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BT account mistake new contract sorted is old contract ended?
I now longer needed my BT home essential's package and i wanted to change the name on the account to my mum who is at the same address and was eligible for BT home essentials I was told that wasnt possible so id need to cease that account and start a new one for her and a new fibre 1 broadband service at £31.99 mth and…
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Help with poor connection (latency?)
Hello. At the start of the month I came on here because my internet had completely stopped working and people kindly advised there was a general issue with the network, but I think there's also a different problem with my internet that I'm hoping people can help me fix? As before, I use an unlimited smarty sim in a TP link…
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BT no cancellation fee on final bill
Good morning folks, I cancelled my BT broadband service with over a year to go on the service. It was just too expensive compared to other providers. I assumed I would have to be a huge cancellation fee after reading up on it, however they send me a final bill for just partial payment of the last month which I paid and my…
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Is BT ripping off elderly neighbour for phone and broadband?
I was just chatting to a neighbour - an elderly (80+) widow living on her own - and was shocked to learn that she's paying BT over £70/month for what sounds like a standard broadband and phone line package. She isn't sure exactly which package she's on, but apparently she's been with BT for years and has never bothered to…
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Switching from Plusnet to Vodafone
Hello Have been with Plusnet for over 10 years , but their full fibre offer does not support land line connected to router So off to Vodafone , Ive got 1 month left of Plusnet contract, do I need to contact Plusnet to let them know , or just set up new contract with Vodafone and will they inform Plusnet and perform switch…
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set up new BT essentials account for mum but now have 2 accounts
I was on BT essential's at home but didnt need it any more but my mum who lives with me does need a landline/broadband so I phoned to cease my account and transfer to her so spoke to BT rep and he said you cant do that you have to cease one account and start a new account for mum but shed have to have a normal BT BB…
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Samsung T.V SMART.Please help me understand something??
Im totally bemused. I bought a 55 inch Samsung T.V A Samsung Selection of some fair free channels come with it.Some of the channels come with adverts (fair enough) some have an annoying "we'll be back" screen...some come with both. its the "we'll be back" screen I cant get my head around.What is the point of it?? Surely…
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4G (5G?) router with Power over ethernet for rural location
Looking for advice for my parents. As I might be doing a "christmas installation" if i can find the right kit. Situation... * 1Mbit (average) broadband supplied via BT (about 11KM from local exchange) * Very poor (if any) mobile signal in the house (next to a river). Not enough houses nearby to be on any list for bringing…
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Switching ISP
Hi I'm currently with TalkTalk FTTP and my contract ends on 24th January. I'm looking to switch to Vodafone FTTP (cheap and cheerful and been with them before with no problems). I've just realised I'm away with work 24-25th January. Am I ok to book new service install/switchover for the 23rd or will TT try to charge me for…