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Switching Sky broadband and TV to BT and EE.
March last year I wanted to cancel my BT landline and discovered I have the old copper line and it would have stopped my broadband too which is with Sky. Thanks for help received on this forum I quickly cancelled the landline cancellation and am back to square one. Being an OAP and not very clued up I phoned Sky and they…
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Sky Pricing
My broadband and tv package has gone from £50 then £58 in contract to £81 for my new contract! 40% increase 😳 If we had Fast Fibre in our area we could have the same package for £40…. We’ve been a Sky customer for over 9 years, and they aren’t offering any deals, no flexibility to help reduce our bill other than to reduce…
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TOOB and Apple TV
Not sure if this is Broadband or Technical, but I'll try here: Has anybody got Apple TV (app on their TV) working over Toob? Especially in the Bournemoth area? I can get it to work over Vodafone mobile data, but not over direct Ethernet connection to Toob router. I think there is a bandwidth issue in their network, butnI…
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Using another router as a WAP
Hi, can anyone help me set up an unused, but brand new, Shell Sagemcom router to work as a Wireless Access Point (using the Shell router interface preferably) as my old Talk Talk one has developed a problem and i've had to remove it. I used it when i was a Shell customer as the Wi-Fi coverage wasn't so good upstairs and it…
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Virgin Broadband retentions
Hi I received the following from Virgin - Like many of our customers, you've been enjoying a lower price of £17.40* a month for your main services, with us. When your contract comes to an end on 24/09/2024, this will change to £41.33* a month, has anyone called their retention's line recently and haggled and had any…
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Stuck in the Middle TalkTalk and Vodafone
TalkTalk broadband contract coming to end 11th Oct. 8th October, switched to Vodafone UK, within 10 minutes got better deal back from TalkTalk. Cant upgrade as TT saying Vodafone not changed switch over. VF saying they never switched it over. Both won't speak to each other. Spent hours on phone. 10 days on still not…
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Onestream: Arrrgh
Afternoon all! I recently signed up to Onestream Fibre (on reflection, this may have been a mistake) and was given an activation date of xyz. Xyz rolls around and my ONT still has a flashing 'pon' light. I raise it with OS, they say there's an engineer working on something outside my property, it'll soon be fixed. Two days…
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Appalling Customer Service
I have been trying to get intermittent internet connection sorted for nearly ten weeks, then raised a complaint at how I have been treated. I have had an engineer out (there was no mention of a charge for this) who could find no fault, then customer services sent me a wi-fi mesh box (agreeing finally after long…
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TalkTalk Amazon vouchers
I was recently persuaded by TalkTalk to stay after I initiated a switch. Part of the reason I stayed was the promise of some Amazon vouchers, but I haven't seen anything about it yet. I was wondering if anyone has any experience of this and knows where they show up.
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Is there a way of connecting ethernet cable to a port upstairs when router is downstairs?
I am no expert in these matters so I will try to explain my situation and use the correct terminology. For the last few years I've been with Plusnet for FTTC broadband. I have a thin cable going up the stairs from the master socket, into an upstairs bedroom where the router is situated. In the bedroom nextdoor I have a…
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Talktalk rep scam?
I just had a guy round claiming to be a talktalk rep, looked like a fake photocopy badge, he was insisting on coming into the house to check my line. Not gonna happen. He was insistent and said that other people were doing it because of complaints about the Internet dropping after new fiber was put it. I was not convinced…
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Gigaclear? (also talktalk as an option)
May be a duplicate thread but if anyone can put in their 2 pence. Any opinions on Gigaclear? they've just given me a quote which has the right numbers (about £20/month, 200Mb+ download speed, dialtone as £3/pm or £9/pm extra). Can anyone suggest if this a decent provider, or would you steer clear of them? they've advised…
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British Gas Homecare Rip Off
Hi, I'm really hopeful that someone can help me as I have seen similar cases on here. For over a year, I have had British Gas Homecare Four with a Direct Debit going out on the 1st of every month to British Gas Services (this is separate to my energy direct debit). In July, I had a boiler service through British Gas as a…
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Issue with switching from Virgin Media?
I've been with VM for broadband for a few years, and my latest 18 month deal expired meaning my monthly charge more than doubled to £49. Last time this happened I called up and they were able to broadly match the best deal on the market so I stayed but this time the best they could offer was £30 per month so I declined.…
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Moving from Virgin - help!
Hi all. Apols - I'm new here so if there are countless threads on this already, just point me to them . We've decided to move from Virgin (broadband & TV) so need a new broadband provider fairly soon. I've done a bit of research but it's a bit confusing so may be that someone here can distil what I need into an answer. 3…
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Cancel virgin contract
I am trying to cancel my virgin broadband account but they say I can't Surely I must be able to cancel it if I can afford it
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Virgin Media cancellation charge
We have been with Virgin Media for more than Thirty Years, due to the loss of the Winter fuel payment we have been forced to cut our Expenditure, E-E offered us a package for our T.V, Broadband and Telephone, reducing the amount we paid Monthly from £112.00 Virgin to £53 with E-E, Virgin has now sent us a bill for £631, we…
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Only FTTC Available - help needed
Village I live in only has FTTC available. (Airband did some houses then pulled out). My broadband contract has expired with Now so can swap. Looking online every FTTC provider is going to provide the same speed. We are supposed to get 26mbps download minimum but at times drop to 6-8 and my son is a big gamer so low ping…
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‘One stream’ being investigated by Ofcom - No action from MSE
Why is it that the well known comparison platforms have taken the decision to remove Onestream from their search engines due to the ongoing ofcom investigation around selling practices, and yet MSE do nothing? I’d expect at least a warning to potential customers, but presumably the commission is too good! uswitch,…
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Virgin Media not honouring voucher
Good morning! Last year in July, I saw on the Martin Lewis website there was an £80 Amazon voucher with a Virgin Media broadband package. This voucher was due to arrive in 120 days from purchase date. I never received this voucher, and have been chasing it up recently, to which I’ve just been passed around by each…
