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Openreach damage during installation
Hi All, Had fibre broadband installed yesterday. In drilling through an external wall the engineer blew out quite a chunk of a recently rendered wall. It would have been far better if he had drilled from the outside as internal plaster is so much easier to repair, or to have applied less pressure. Anyone had any success…
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How long do MSE forum pages take to load on your mobile phone?
I'm talking via your home BB, not mobile data. It would be helpful to state what internet speed you get, and which model mobile phone you're on. Also which browser you're using.
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Internet drops 20 times an hour
Hello all, Have been with Vodafone for 5 weeks now. Internet drops 20 times an hour. We rely on a booster for wifi to reach 7 metres from the router. Openreach confirmed nothing wrong with the line. It's full fibre. All neighbours within walking distance have no problems with theirs (none with Vodafone). Vodafone tell me…
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Virgin Renewal too high - put my 30 days cancellation in. Partner will take a fresh contract out?
Hi all, Looking for some help and advice really. My Virgin contract ran out in October I think, and it had shot up to £60 (we were paying £23 for broadband). I've been unwell over this past few months, so I didn't get a chance to resolve this. I see that Virgin have their black Friday offers expiring at midnight today, I…
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Vodafone Fiber in a Fast Fiber area
I keep trying to get the MSE offer for the Vodafone Fibre 2 broadband+landline (deadline 23.59 tonight!), but when I click on it, Vodafone tells me I am in a Fast Fiber area and doesn't give me that plan option. Any idea of how to get it? Thanks.
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Early Termination Fee when moving house
Hi, Hope you are well. Just after some advice if possible, i am currently with KCOM in a contract that ends in Febuary 2025, i am moving out of the Hull area and over to Manchester which is outside of KCOM's area of service, upon contacting them today they have advised me that as i am still in contract i would need to pay…
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Shell broadband - joining gift card
I signed up to Shell broadband in June, on the promise of a £105 gift card, fulfilled through broadband choices. Obviously in the meantime, Shell broadband has been sold onto Octopus - then Talk Talk. I havent received a voucher so far, I've emailed broadband choices today to enquire, but what are my rights considering the…
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Phone line & Broadband for over 75 yr old
Hi everyone, long time since I've posted anything. My mother has managed to get into a pickle, which is slowly being unravelled. At the moment she is staying at mine and due to return to her home once the bathroom has been refitted. Before Christmas I hope! Currently she has no landline or broadband at her home, she hasn't…
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EE backdated charge?
EE contacted us to say that our broadband was due for renewal. During discussions about packages available it came to light that they think they haven't been charging us, though husband has been paying them each month by DD but he also pays for his mobile with them by DD. Anyway they are now saying we owe them £178 in…
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BT broadband / EE when is a new customer not a new customer
Just thought I'd share my ignorance and stupidity. I have been paying for a BT broadband and TV service but have been out of contract for at least a year. Rang BT 28th Nov and (I should know better) agreed a new "discounted" contract deal cheaper than my out of contract monthly cost. To be honest I was saving money so…
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Brsk - coming soon; a few queries
Had a couple of (cold) callers from brisk this morning, will be starting work in the area soon, keen to get mobile number or email address so they could keep us advised but I suspect more from a sales perspective. Hadn't had any advance notice of their imminent arrival so been looking at their website. Apparently they'll…
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KCOM charges
I have been a KCOM customer for at least 30 years, mainly because it is the only provider in the Hull and East Riding Area. I have a Full Fibre package 400mb package paying £59.99 per month which includes a land line I never use. KCOM are now offering new customers only a Full Fibre 500 mbps for £29.99 per month. This is…
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Openreach saying my FTTP connection can't be upgraded to 500mbps
Had FTTP installed in January this year through Vodafone. Just ordered an increase in speed to 500mbps.....but Vodafone cancelled it the day before go live because apparently Openreach told them it can't be upgraded to that speed. I thought the whole purpose of FTTP was to allow faster speeds......how is it possible that…
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Vodafone broadband+landline
I thought I applied for the Fibre 2 broadband and line, 45Mb-71Mb for£22/mth, equivalent to £17.84 considering the £100 giftcard.Accessing their website via MSE I was asked to choose the gift card and then a plan.But then it showed me all the offers, not just the one above. I chose the Full Fibre 74, thinking the £22 per…
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Sky Broadband Signup with Voucher - is it possible?
Tried last week to sign up for Sky broadband via the link in the comparison. It kept erroring at the screen when trying to schedule an engineer - by clicking back and going forward several times, I finally managed to get it to load - and then it gave the same error once I had put my bank / card details in (the exact point…
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speed suitable for me
Hi, I'll soon switch from Talk Talk broadband-line. I'm not sure which provider would be suitable for me. I'm the only person using internet at home, not doing too much with my PC, laptop and phone. I don't want Sky. I've seen that: Vodafone offers Fibre broadband 45Mb-71Mb speed for a real value of £17.84. And also: Fibre…
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Broadband/phone
Hello. Could anyone advise? My very elderly parents who live far from me need to change from their TalkTalk deal where they have broadband, some kind of strange TV setup and a telephone. They need broadband and a telephone line for sure - I could probably buy them a new smart TV if necessary. That telephone line (which I…
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Considering switching to Full Fibre (900mb)
Hi, I'm currently with BT (Fibre 100 with BT Halo 3) where i'm paying £64 a month. I can finally get Full Fibre and Sky are offering 900mb package for £39 a month. Would you switch? I've been with BT Broadband for 16 years so unsure Thanks for any advice
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BT Social Tariff - Have I been duped?
When my BT contract was up for renewal, I asked about the social tariff as I had seen it promoted by Martin. I am a long-time BT customer and have Fibre 2 with the discs as I have an old house with poor WIFI coverage. I am on UC as I am a single parent and student with 3 dependants (separated 3 years). Anyway, the advisor…
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Talk Talk Broadband - should I?
To cut a long story short, i'm FTTC with BT charging me a fortune and unwilling to reduce it. Plusnet and EE will not supply as my address is not in their postcode checkers. Talk Talk looks to be offering me BB part fibre access for £28.00 which I'm open to. Searching Talk Talk on this forum brings up a few complaints but…
