Money Saving Expert Sky Broadband Offer Help

keefchef

Money Saving Expert Sky Broadband Offer Help

About two years ago I applied for a Money Saving Sky Broadband offer; however, on completion the installation date provided was not suitable and the Sky customer service were not able to amend. So I cancelled and stayed with Vodafone.

I’m at the end of the 24 month contract with Vodafone, and I want to take out a new Sky Broadband offer. The offer take you to the Sky website, after the checks on broadband availability and call packages etc they ask for your landline, email and address. At this point, you get a message saying there is an account associated with this address and to call for assistance.

They start by telling you I have an active account, then realise nothing was installed and want to offer you a more expensive Sky offer. When they see the Money Saving Expert Sky Broadband offer they cannot explain why it will not work and to take it up with the offer provider.

I have sent screenshots to the complaints line online, and they just say phone customer service. I have tried to open under the wife's name and new email address as suggested does not work, same issues.

Is there any suggestions as I need to make a decision asap or pay out of the offer prices.

Any help is much appreciated.

mgns

I'm in the exact same position. 2 weeks ago I signed up via TopCashback only for Sky to cancel my order a few days later. Now I can't complete a new order online. Being passed around various Sky people hasn't been of any help.

In signing up over the phone, you might be able to get the same monthly price as the MSE offer but getting the cashback/gift card rebate may be a dead end. You could suggest a credit on a future bill and see if that gets you anywhere.

It's interesting that you still have this issue even after 24 months - suggesting that this sign up problem isn't something that runs its course and expires.

The one thing that may be of note, is that in my case Sky reported that the 'switching provider' request was still active on my 'account' (not sure why I have an account when Sky isn't providing any service). Perhaps that active request is causing the issue.

To be honest, I'm wondering whether to push this with the Sky Complaints Department or just take this mess as a sign and use another broadband provider.