-
Broadband Upgrades
Significant saving moving to GIGACLEAR fibre shown on the MSE website. £46.00 pm down to £29.00 pm. BUT...Gigaclear have negatives not discovered until after installation. (see below.)On balance we think it's still good, but may have chosen another provider had we known. It may not be for everyone. Hope this feedback…
-
Broadband failed installation, 2 month ongoing issue
We tried to swap from copper line to fibre. Open Reach said there’s no room on the pole and BT say we can’t re-instate the old line as they aren’t starting new contracts on the old copper lines. So we have been stuck for 2 months without a proper broadband connection. BT gave us a 4G hub but it isn’t good enough to work…
-
Swap Broadband for Sim router
not very tec savvy so please help/ Bear with me, we have 4 kids and have Xbox switch 2 iPads and 3 smart tv Are sky Fibre, broadband deal is coming to its end can I swap to a SIM card router with unlimited data we get 5G where we live will it be able to run at a decent speed so these no lag on Xbox or tv if everyone is…
-
BT & Vodafone saying broadband not available at my house - but I've had it for 8 years!
I'm looking for some help/advice please... I have been with Sky for BB for a number of years, previously with BT and before that Plusnet. I have a landline just for BB, superfast/FTTP is not available in my area yet. I'm shopping around for a new contract and have contacted both BT and Vodafone - particularly interested in…
-
Making phone calls by internet
Hello if anyone can help - I've done a brief google but as usual, "it's complicated" (and a lot of the answers seem to be for situations that aren't mine) I'm basically planned to move into new accomodation (UK mainland), which will mean new broadband/phone contract. Any saving is a good saving and I'm trying to consider…
-
Ofcom ruling, EE to refund some customers, early exit
The story is at: MoneySavingExpert.com News 2024 May and on the ofcom site, News and Updates page, 22 May 2024 (I can’t provide the links due to MSE restrictions on new
members). A heads-up to say if you’re in this category, contact EE as they won’t be
contacting you.
-
Poor WiFi recommendations
I've got a couple of back rooms in my new house that have really poor WiFi access with the router unfortunately situated in a corner at the front of the house. Can anyone recommend the best way to extend the wifi or perhaps a mesh system I can get, the cheaper the better?
-
EE 1 Gbps broadband - new customer. Pricing. 47.99 ok? varies
I'm looking at taking out EE broadband 1 Gbps service (I have openreach fibre already with another provider). Until about a week ago the summer offer was 44.99 (I think, could be 45.99). I actually went to order on the last day, but it was about 2245 and the website went down - not to come back until later where the prices…
-
Virgin hiking my price and ADSL/FTTP not available
I've just had an email from Virgin Media advising me that my broadband deal is ending, and that my monthly charge will be roughly trebling to £62 next month. I have just been shopping around to find an alternative ADSL2 contract, but can't find another broadband provider that is offering a service to my address. Even…
-
Supanet- cease fee
Good Afternoon. I hope I'm posting this in the right section, please correct me if I'm wrong! My mother passed away on Saturday 3rd of August and alongside everything else I'm having to go through the maelstrom of sorting bills, utilities, wheelchair collection, etc. She lived alone at her flat. Supanet, who after being…
-
Great News
Thank you MSE for advising me on how to haggle with Broadband and tv providers. Just running out of contract for Broadband and phone and was informed that it was being increased from £37 to £51 next month! Checked out your site for better deals and had them ready before making the call. After some serious haggling with…
-
Replacing ancient modem
Our very old modem is having another wobble. All the usual checks have been done and I'm as sure as I can be that the modem is just on the way out (there's a landline sharing a socket, and the landline seems to be working fine). However, when I started to look for a replacement, I realised I don't know how to narrow down…
-
FTTP -EE or Plusnet
Is there any difference? I've been using a 5G router on EE for 2 years but they just finished installing fibre to my area and I'm keen to get it set up. Looking at the prices PN it's cheaper than EE, so does anyone know if they are worth going with? I have my own Deco router and mesh system so I won't be using the router…
-
Sky Superfast Broadband guarantee is 0.0!
Speed test gives me 2.5mbs for Superfast, I've just checked my contract and it states my guarantee speed is 0.0 Mbps! Anyone come across this before? Looking at history highest I've received is around 9mbp
-
Onestream early termination fee before installation
I signed up with a Onestream FTTP package on the 27th of July. Shortly after I was told the installation would be delayed (no reason given) but that I'd receive an update on the 9th August. I didn't get one until today, so 2 days after the 14 day cooling off period ended. The update said that due to installation issues the…
-
Broadband mis- selling the next big scandal -
Just seen the bill my elderly parents were sent following a contract renewal £129 a month… £72.95 a month for broadband!!! mum and dad are elderly and were clearly unsold the whole package of things they do not need and want. it was a simple request straight forward broadband, a landline with basic Netflix service and BT…
-
BT compensation for long delay in broadband upgrade
Hi, I live 6 miles out of a major town and needed "civils" to dig a trench across a farm track. The date set was mid Feb 2024 and delay after delay it was finally done late May. I get a text from BT next day saying I was due 96 days compensation within 30 days. I forgot about it and recently chased up and the agent said…
-
Where to find the best deal for 5G sim Mobile Data Rolling contract?
I'm planning to get a 5G mobile data rolling contract sim to put in a 5G Sim router to give my home faster speed is currently for the last six years. I've been stuck on 2 MB speeds, which is very frustrating when I need to download bigger 20+ gp files I've checked the MSE comparison Page to see the current best rates for…
-
Talk talk cancelled service
Hello, has anyone experience with their bband being cancelled for no reason then being told you have to sign up to a new 24month contract. I have been told I have no other option. Seems like a breach of contract on their part. Thanks
-
Vigin Media renewal
Hi,just thought I'd share my recent experience with trying to renew my contract with Virgin Media. We have an 18mth contract (broadband and TV) due to expire. Original price 39 p/mth (now 43.50) going to 90/94 at end of contract. Aware that I needed to give 30 days notice to cancel I contacted them last Thurs to ask what…
