Broadband price increase

ShinyWindows1

We’re with Now broadband, we re-negotiated a new contract deal in jan 25 for £24 a month for 12 months and we were guaranteed that,that price was for the 12 month contract. After checking bank statement, we found they’ve increased payment to £27 pm. I rang them and was told, they couldn’t do anything about it as it was a national increase. 

I feel they have lied as they never mentioned in the negotiation of a price rise. Is there anything can do about it. 

I don’t really want to switch, as I don’t want to be tied to a 24 month contract as it will be more expensive. 

Ayr_Rage

Usual annual increase, probably in April/May and in line with the contract that you agreed in January.

Read the Ts and Cs !

iniltous

Now are like Sky (according to a quick search ) and allow customers to leave without penalty if they ‘reject’ the price increase and tell them within 31 days of the notification that they are exercising their rights to leave , that means you need to find another provider etc , otherwise the price increase applies, by not moving you effectively accept the increase…..if the customer representative was less than honest about no increase ( when they clearly do put prices up yearly ) it’s unfortunate that you were misinformed, I dare say they probably were more evasive than down right lying, something like ‘we have no plans to put up prices ‘ isn’t necessarily lying .

Neil_Jones

ShinyWindows1 said:

We’re with Now broadband, we re-negotiated a new contract deal in jan 25 for £24 a month for 12 months and we were guaranteed that,that price was for the 12 month contract. After checking bank statement, we found they’ve increased payment to £27 pm. I rang them and was told, they couldn’t do anything about it as it was a national increase. 

I feel they have lied as they never mentioned in the negotiation of a price rise. Is there anything can do about it. 

I don’t really want to switch, as I don’t want to be tied to a 24 month contract as it will be more expensive. 

Now is not fixed, its always been variable.

Please see https://web.static.nowtv.com/images/NOWTV_2025/Design_Assets/Gold/Misc/NOWCTC0125.pdf - bottom of page 3 / top of page 4. and in particular section 7.4.

This is what you agreed to when you signed up.

Although you should have been contacted when the price went up for 31 days notice, though as £27 has gone out suggests you've missed it.

You can pick another provider.
Other providers do exist that provide a fixed price for 24 months but you will pay more for it from the outset.

Altior

Mine was exactly the same, there was no communication of the July hike, bar the original contract.

NOW has been a good contract for me for several years, £27 pcm is still a good deal. So I won't be looking for a potential switch until the end of this contract.

https://www.uswitch.com/broadband/guides/mid-contract-price-rises/

hareng

This is what you agreed to when you signed up.

You can pick another provider.
Other providers do exist that provide a fixed price for 24 months but you will pay more for it from the outset.

Correct its in the small print some where but they make it so difficult and another reason to avoid.

Probably why i am paying £21 p/m after 18 months for 150 meg but actually getting well over 500meg. Incidentally Now only offers a pultry 67meg £24 p/m + 2 price hikes to £30 p/m, this is what people fail to administer.

Thats when likes of BT was paying £44 p/m, TT, Sky etc Feb 2024 were around £29 p/m rising £6 in next 18 months to £35. When i can renew what i have for £25 p/m and have customer service and no price hikes.

Ectophile

ShinyWindows1 said:

We’re with Now broadband, we re-negotiated a new contract deal in jan 25 for £24 a month for 12 months and we were guaranteed that,that price was for the 12 month contract. After checking bank statement, we found they’ve increased payment to £27 pm. I rang them and was told, they couldn’t do anything about it as it was a national increase. 

I feel they have lied as they never mentioned in the negotiation of a price rise. Is there anything can do about it. 

I don’t really want to switch, as I don’t want to be tied to a 24 month contract as it will be more expensive. 

Do you have anything in writing confirming the offer?  If not, you may have to ask for a recording or transcript of the original call, as a Subject Access request.

It wouldn't suprise me if they guaranteed the discount for a year, but not the price that the discount was applied to.