TalkTalk - Slow connection refunds

GavCorp

Hi all, 

After wasting days on TalkTalk online chat trying to resolve billing (overcharging) issues and slow connection issues I finally terminated my contract early without charge. 

I subsequently discovered that via the Eero app, you can access historic maximum speed data. 

If you click 'Internet' at the top of the home screen and then 'Activity' at the bottom, you can access your stats: 

 
It turns out that for 41 weeks of my contract I was not getting anywhere near the contracted speeds, and after complaining, the speed would go back up for a few weeks and then go back down again.



I urge you all to check your speeds and complain, I swear they give you the minimum speed they can before you will notice connection issues. They'll try and fob you off with a new ethernet cable, try and get you to upgrade to a faster speed or get you to buy new WiFi equipment. They are shameless.

If you're on TalkTalk Full Fibre 500 (sometimes called "Fibre 500"), the minimum guaranteed download speed you should receive is 440 Mbps. If your connection consistently falls below that for three consecutive days and the issue isn't resolved within 30 days of notifying TalkTalk, you are entitled to cancel your contract without penalty

To break it down:

• Average expected download speed: ~525 Mbps

• Minimum guaranteed download speed: 440 Mbps

• If speed stays below 440 Mbps for 3+ days and TalkTalk can't fix it within 30 days, you can leave the contract early
  
  
  Go get 'em!

35har1old

GavCorp said:

Hi all, 

After wasting days on TalkTalk online chat trying to resolve billing (overcharging) issues and slow connection issues I finally terminated my contract early without charge. 

I subsequently discovered that via the Eero app, you can access historic maximum speed data. 

If you click 'Internet' at the top of the home screen and then 'Activity' at the bottom, you can access your stats: 

 
It turns out that for 41 weeks of my contract I was not getting anywhere near the contracted speeds, and after complaining, the speed would go back up for a few weeks and then go back down again.



I urge you all to check your speeds and complain, I swear they give you the minimum speed they can before you will notice connection issues. They'll try and fob you off with a new ethernet cable, try and get you to upgrade to a faster speed or get you to buy new WiFi equipment. They are shameless.

If you're on TalkTalk Full Fibre 500 (sometimes called "Fibre 500"), the minimum guaranteed download speed you should receive is 440 Mbps. If your connection consistently falls below that for three consecutive days and the issue isn't resolved within 30 days of notifying TalkTalk, you are entitled to cancel your contract without penalty

To break it down:

• Average expected download speed: ~525 Mbps

• Minimum guaranteed download speed: 440 Mbps

• If speed stays below 440 Mbps for 3+ days and TalkTalk can't fix it within 30 days, you can leave the contract early
  
  
  Go get 'em!

So did you get a refund?
How's your new provider doing?
Did you downgrade your requirements?
Hope you didn't have a talktalk email address