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What are my broadband options
Looking at the MSE broadband finder tool, it gives me different contract options to when I go on the city fibre website - some of the providers on the city fibre website don't seem to be on the MSE tool as far as I can tell (looking at the price range for a minimum speed). Does anyone know if they are different?
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Broadband and mobile connectivity
We’re with Sky and their broadband area checker suggests we should be ok for 4G, even 5G, at home. My iPhone 7, partners old Motorola and the iPad suggest otherwise, regularly losing internet connection and most of the time we’re only being able to receive incoming calls via WhatsApp; the issue with the calls is a…
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CityFibre and Broadband providers.
I am getting totally and utterly lost in the mire of TLAs and FLAs being slapped around when discussing this new fibre connection. Examples are FTTP FTTC. Who knows or cares what the blue blazes these mean? So maybe someone on here can help please? I am 84, spent all my life in the computer connectivity world and am left…
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Are there any broadband providers without CPI increases?
Are there any broadband providers without CPI increases? I am currently with TalkTalk and have a contract with them until November this year. After that, unless I am affected with today's news and can cancel earlier, are there any other providers who do not have in their terms a CPI + x% annual increase? I keep seeing…
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VAT on Shell broadband bills
Hi I have just received my first bill from Shell Energy and was shocked to see they have added VAT even though I know the prices on the MSE site are inclusive of VATI can see other people are having the same problem, any help would be much appreciated Kind regards
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Virgin media removed NHS discount mid contract
I called up Virgin Media the other week as I was having internet issues. After discussing with the operator they reset my router and offered me a speed increase for an additional £2 per month on my existing deal. I accepted as this seemed reasonable and we have a lot of heavy usage in the house. Fast forward 2 weeks and I…
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Fibre not available.
Hi a few years ago I was with plusnet on a 30mbs FTTC deal. Recently looking at changing and discover that the only options for my property is 10ish mbs from a variety of suppliers, which I presume is standard adsl, or virgin full fibre. Has Openreach stopped doing FTTC.
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New build FTTP can we have a Landline?
In the process of buying a new build retirement flat which I have been advised will have FTTP. From my research it appears that there is no traditional landline and so phones that use VOIP are required. I assume VOIP is the way forward, is it as good as a traditional landline? Is it possible to have a landline installed or…
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Struggling on what to do Broadband, calls, mobiles, tv
It should be easy. But each time I try to renew my broadband/tv/mobiles etc I encounter a problem and end up doing nothing. This is what I pay currently: Broadband-BT out of contract £45.71 Fibre Halo 1 Landline-BT £9.12 calling plan Mobilesx2 BT £10 each 10 gbs each Total BT £76 Sky-TV Package including sports and Netflix…
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Can I approach this provider for a reduction in my bill?
hi guys, I have talktalk broadband here. it is terrible. no other providers can install where I live, which is pretty rurally, but I get very patchy unreliable service and very slow speeds. I have had to get Starlink wifi ontop of it in order to actually stay on zoom calls etc. Only reason I still have the talk talk…
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Talk Talk Full Fibre upgrade- is it straight forward?
I’ve had several emails from TalkTalk about a free full fibre upgrade and have now received a date for an engineer to come out and do the upgrade. I’m just hesitant and quite worried about it if I’m honest. I’m severely disabled and heavily reliant on my internet connection, gaming is my main thing that keeps me mentally…
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I'n with Sky and want to switch to NOW, but NOW won't let me why?
My Sky contract finished ( now £138 ) and we really just want broadband and Sky Sport. Thought I'd save by getting NOW broadband and a monthly NOW Sport subscription. But Now say I can't its not available at my address I have to go with Sky! But on all search engines for my postcode it shows as available, when I go to sign…
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Three 5g broadband help
Moving property next week and Now can not supply to our new property. As we are with Three and they have a 5g mast at the end of the street, they have confirmed we will be within signal we are looking at signing. Done a speed check on my 4g phone and hovering around 100Mb. If we signed for 5g modem and had to move to an…
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OpenReach stalled fibre order for months, and cut off my connection for weeks! What would you do.
I'll start with quick timeline:- Feb 2023 - Put in order with Sky broadband for installation early March
2023 March 2023 - Informed by text message the install will be delayed by a
week March 2023 - Informed by text message the install will be delayed by
another week March 2023 - Informed by text message the install will…
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no fibre here!
Help, we are way behind in this neck of the woods,still no fibre😞.we are currently with bt for broadband &line rental, our contract expired a while ago, we are having great difficulty with our internet its awful, its taken me hours to get on this forum ...really it has!..not happy with Bt's customer service,so trying to…
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Getting Activated after Switching Providers
I've had a disaster, been paying £96 a month for 900mb for BT, the offer I got was a ten pound reduction so decided to shop around. I've been with BT for around 12 years or so but didn't want to commit to another 24 month contract at they price with it going up each April too. Did a price comparison and read some reviews…
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Three home broadband - start a new contract
I originally signed up for Three home broadband, 24 month contract starting at £24 a month. Very happy overall with the service dispite a few outages and get speeds of 200Mbps+ some days. Now I'm 2 and a half years in, out of contract, and paying £26-21p per month due to annual increases. Three are offering new signers a…
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Getting hold of Virgin
Virgin are now near impossible to get hold of. I'm losing my home phone apparently as my Hub was installed in a different room from my main telephone box and apparently will no longer work when my area is switched to all fibre services. Then I have a discount ending in November 2023 which will increase my broadband charge…
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virgin mid contract price rises
I have been on broadband contract with them since 2020, twice renewing at 18 months per time, £24 per month - a promotional rate. My price has not increased. I'm trying to renew the contract for another 18 months, they've finally agreed, but they're now saying my price will rise by 3.9%+Jan RPI, each April. If this is the…
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Advertised offers not available!
I have previously used the MSE website to identify best deals including broadband, with great success. As we are now 'Out of contract' - and incidentally our address is now eligible for Fibre to the Premises fast broadband, I have been looking into the best deals available using the website. However, When I have tried…