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Cancelled Vodafone order - hard search on credit report?
Hi, I ordered broadband from Vodafone yesterday and instantly regretted when I realised there was a better deal to be had. I cancelled my Vodafone order within the hour. However this evening I've received an email from Clear Score stating a hard search is about to happen, by Vodafone. I'm wondering if this should be going…
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Rebel Internet
Just wanted to share my experience of these people. It happened yesterday so is still extremely fresh. Rebel Internet worked ok speed wise – well for 15 minutes – but if you're considering steel yourself for a day lost & huge frustration cos you’ll need to rely on your own abilities. They take payment up front. According…
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Virgin Media M250 fibre broadband + phone bill credit and add contact summary
I have just signed up to the MSE blagged service above and I am concerned by the emails received from Virgin Media. The Contract Summary that was attached mentioned Disney+ in the Broadband Services section ( see image) and the second email states "We’ll send your Netflix activation details". There is no mention of the…
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and I'm still waiting (Virgin)
So I hardly ever have to talk to Virgin but my broadband contract is about to run out. I contacted them, they put me in a WhatsApp chat at 13:49. At 14:06 (17 min later) they told me I had a waiting time of 90 min. At 14:38 I was told my waiting time was now 100min. At 15:10 they told me my waiting time was now 102min.…
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Broadband - unsure what would work best and how to check.
Our tenancy for a new property starts tomorrow. We will be living there for 6 months initially, maybe longer, while looking for a new home to buy. At our current home, we have Virgin broadband and it’s been pretty fast. In fact it has been our only provider for donkeys years - I think it was called ntl back in the day and…
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Lifeline and Ultrafast Fibre Broadband
Hi SKY have upgraded my area to Ultrafast Fibre Broadband, the only problem i have is my mother had a Lifeline. Until it is upgraded to a digital Sim router, i cannot upgrade my broadband. Anyone else having the same problem?
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Charging an extra month after cancellation
Hello, I have cancelled my virgin media package today as they were going to charge me £147 for my new contract. My old contract finishes on the 28/9/24. Of course they say they need a 30 days notice so they are going to charge me £147 in October until my cancellation on the 18/10/24. Then they will refund me £89 which I…
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Moving from SKY to Vodafone Broadband
I have contacted SKY to see if there are any offers to upgrade my Broadband, they offered me £40 a month for 300 mb/s, £38 for 150 mb/s, even tho back in July the prices were lower. I notice that Vodafone offer good deals. Has anyone moved from SKY to Vodafone? How does it work? Do you just connect your SKY Q Box to the…
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In contract price rises
Looking for a new broadband deal and see all companies are now offering 18 month or 2 year deals. What I would like to know, is anything being done about the in contract price rises, which currently are £3 each year? That is more than a 10% rise per year, well above inflation. How are they allowed to get away with robbing…
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In Contract Rises - An Observation
Time for another poke at OFCOM. Last year, the annual price increase was identified as a minor scandal and after some dragging of the feet, OFCOM was persuaded that the providers needed to be better at pointing out these rises, but they did nothing to restrict them. Those allergic to numbers or with competency in…
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Broadband switchover day - double charging !!
I have just switched from Plusnet to BT on 18 September. I carefully arranged everything so the switch took place on the first day after my 24 months with plusnet was over using the switching process and gave them over 14 days notice. Now I have found both BT are starting their bill on the 18th and plusnet are also trying…
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MSE broadband deal tool
I am keen to change broadband provider and used the app on my phone this morning (entering my postcode and then selecting my house address), noting that a deal using Virgin media would be best for me. I later tried again on my laptop and Virgin is not available on the tool. I know Virgin is available in my area, as I have…
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ZOOM renewal?!
Does anyone know if zoom are good for bartering with? I was paying £19.99. and the contract has ended and they said it's going up to £29.99 150mb fibre. Yet new customers get 1GB fibre for £29.99 Has anyone tried it on with them or will I be wasting my time? thanks
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You Fibre / Netomnia - Installation and Damage to Property
Not sure if this is the correct page. You Fibre came to our property in mid June to install fibre broadband, long story short, they drilled through central heating pipe, 4 weeks until we found out what the problem was as we thought it was to do with our roof. Now start of September and they are still dragging their feet in…
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Short contract Broadband Options
Hi all is there a company who offer short term Broadband contracts? So, month by month rather than 12 or 18 months. Thanks very much Steve
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Virgin Media MSE Credit?
Hello! I recently swapped broadband and went for Virgin Media after seeing on MSE that they were offering a £100 bill credit. I placed my order via the link ( I use cashback sites all the time without issues, so my cookie settings are fine) Now it's installed and live, I can check my bill and account. You know what's…
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Refusal to 14 day cooling off period as an existing customer - Hyperoptic
Hi everyone, The Situation: I recently entered into a new contract with Hyperoptic by changing my broadband package. Despite this being a new contract, Hyperoptic is telling me that there is no cooling-off period applicable to my situation because I’m already an existing customer. They are now insisting that if I want to…
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BT cancels contract then re offers at same price lower speed without advising -BEWARE moving to BT
Late August and because Plusnet could not offer an internet protocol phone I decided to move back to BT after 13 years of good service from Plusnet. The new contract with BT was fast bb 74/18 Mbs and a few £ per month cheaper than anyone else so I signed up. I did this Thurs and the following Friday had a message from BT…
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Open Reach connect my community pledge trigger to begin full fibre install
About 6 weeks ago the houses in my postcode were contacted by Open Reach to ask us to pledge our vouchers in the governments Gigabit broadband voucher scheme to their “Connect my community” website. They further stated that on doing so if sufficient pledges are given by households in the postcode then Open Reach will…
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Monopoly on Broadband Providers in new build estates
Can anybody tell me how it is allowed that if you live on a new build estate it is ok for the developers to force you to use their chosen broadband provider? I thought we had protection in this country against monopolies? I live on an estate which has been lived in for at least 3 years and still we can only get FibreNest…
