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Youfibre massive installation delay
I ordered a Youfibre package and installation was set for 19/07, stupidly I canceled my FTTC as the contract had run its course and it was expensive. I figured it would be fine as I set the date for cancelation a week after the Youfibre go live date and I didn't bother to search for any issues with installations that…
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Shell change me to TalkTalk, but broadband is much slower speed
Shell has changed me to a same cost contract with TalkTalk, but at much lower speeds and where the internet cuts out alot, and very slow download speed. I had a contract with Shell, I never asked to switch to TalkTalk. I want to leave TalkTalk, but they say I have to pay a £207 leaving fee! But my contract was with Shell,…
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EE Full Fibre vs Virgin Media Cable - should I switch to EE from VM?
Currently in a cable area and have the broadband-only 1Gbps package. Generally satisfied with VM but it’s £78/mo, and that seems a lot for just internet. Card popped through the door today saying EE now has “full fibre” in my area - a quick check on the website confirms my address is capable of receiving it. The 900Mpbs…
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Cannot get broadband via Openreach
Hi, According to Openreach we have superfast broadband at our home but every provider I have contacted has said they cannot provide broadband to our home and said we need to contact Openreach (who seem impossible to contact). We are currently with Virgin and want to switch. Has anyone come across a situation like this…
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BT or Virgin have installed big green cabinet on my green
Hi all, BT have gone and installed a green cabinet on the side of my
house on my property without my permission is there anything that I can do? As I was planning to fence that area off, I`m not happy
about this at all.
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Stick with openreach FTTP or cityfibre?
I’ve been with Sky FTTP for a few years but this year can’t give me a good retention offer Vodafone FTTP are working out cheap for me, especially with added cashback . As I understand it Voda use CityFibre which I have in my area. If I move to Voda , will city fibre install a second box on my outside wall next to the…
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How to contact Talk Talk by phone / chat
I've been transferred from Shell energy broadband following their takeover by Octopus and for reasons outside my control Talktalk have adjusted my payment date and amount but failed to take any money from me this month. I've now received an email saying I have to pay the money due - fair enough - but that because they have…
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Problems signing up to Vodafone Fibre via Broadband choices
Has anyone else had any problems with this? I want to go through Broadband Choices to be eligible for the £100 gift card but whenever I get to the secure checkout screen where I need to enter all my personal details I get the following message..... Something went wrong, please refresh the page and try again.Hopefully…
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MSE News: Shell Energy broadband customer? You'll be moved to TalkTalk in the coming months
If you're a Shell Energy broadband and home phone customer, you'll be automatically transferred to TalkTalk in the coming months, following the sale of Shell Energy's UK business. But there are NO changes for now and you should keep paying your bills as normal. Read the full story: MSE News: Shell Energy broadband…
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I forgot my Plusnet contract ended a few months ago
I seem to be paying over £50 a month at the moment, do you think if I phone them they'll give me a discount on a new contract to make up for it?
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Termination Fees and Billing Dispute with KCOM
I’m seeking advice on a situation I’m currently facing with my previous broadband provider, KCOM. I began using KCOM broadband in December 2023. Recently, my family and I relocated to Surrey on July 29, 2024. Prior to the move, I contacted KCOM to inform them of my change in address and to confirm if I could continue using…
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If you get a call from the police call the police!
FYI. If you get a phone call from someone claiming to be a police officer and asking you to call 999 on your handset now, don't do it! its a scam. hang up the call and call 999 on your mobile and tell the police everything the other person said to you. i;ve just had that exact call and luckily i realised what was…
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new contract
Hi all, am about to renew broadband contract but all comparison sites come up as fbre deals. I dont need or want fibre, what do I need to select to view other adsl deals?
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Slow-acting fast broadband.
Hi.I've had Vodafone Fibre for at least a year, and it hums along at roughly 70+ Mb/s, waaay more than enough for my needs.And yet, web page loads are hesitant at times, including MSE. Not all the time, but almost certainly at some points whenever I'm on the 'net.The MSE site can take a few seconds to load from the…
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Locked hubs
I believe that all mobile phones are now unlocked. Is that also true of 5G hubs? I'm looking to buy a ZTE MC888but I'm not in a THREE 5G area, so I'd want to use EE or Vodafone (or one of the others that use their networks). Some ZTE MC888 are advertised as 'unlocked'. But aren't they all unlocked?
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BT
Hi all I am currently with BT and have Now Sports HD Now Entertainment HD BT TV/TNT Sports HD Netflix UHD BT internt 38mbps My contract runs out in 38 days. Internet is very good & reliable but the download speeds are Rubbish, I am due to be connected to the city fibre network very soon to have FTP Currently have FTC Dunno…
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Virgin media broadband cable
Hi. I am thinking of switching from plusnet to virgin media. Virgin say that if I switched to them that they would have to install a new cable to my property. Does this mean that if I wanted to then leave Virgin at the end of my contract that I would need to get somebody to install a new line / reinstate my current line?
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Can you now get Broadband without a phone line? As using the MSE comparison, none seem to come with
I always thought it was mandatory to have an active phone line in order to get Broadband, and as I am unable to get a fibre in my area I have to resort to 11 MB max speed but looking at the comparison all of the results show no phone line in the deal So this mean if I switch to them, I would lose my phone number? As whilst…
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Broadband Upgrades
Significant saving moving to GIGACLEAR fibre shown on the MSE website. £46.00 pm down to £29.00 pm. BUT...Gigaclear have negatives not discovered until after installation. (see below.)On balance we think it's still good, but may have chosen another provider had we known. It may not be for everyone. Hope this feedback…
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Broadband failed installation, 2 month ongoing issue
We tried to swap from copper line to fibre. Open Reach said there’s no room on the pole and BT say we can’t re-instate the old line as they aren’t starting new contracts on the old copper lines. So we have been stuck for 2 months without a proper broadband connection. BT gave us a 4G hub but it isn’t good enough to work…
