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Virgin Media Contract
I have been with Virgin Media for 18 months, my contract ends in three days and I have been trying to inform them that I don't want to renew my contract on three occasions. The offers they have come up with are still too expensive. I have tried to speak to someone, but can only communicate with them via "chat" or on…
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Landlord Refusing Fibre installation
Hi All, Looking for some advice. I brought a new build flat in February 2023. I latter found that the best internet speeds for the flat are a download speed of 5-13mbps and an upload of 1 Mbps. Since finding this out I have tried many different providers to see if there are other options for me like Virgin that use there…
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Temporary Internet Bridge
HI all, I've decided to ditch BT/EE after some 6 years as the service and connectivity has become woeful as they move towards partnering with EE, so i am moving to Sky. My start date is 2nd April which is 2 days after my grace period ends with my BT renewed contract. I plan to tell BT on the 30th of March that I wish to…
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Sky end date
My SKY shows an end date of 12th June. If I set up my new openreach provider to take over line will this be 12th or 13th I select ! New broadband provider will serve notice apparently. I will give sky tv notice 31 days before to end on either 12th or 13th is really question
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Looking For Advice On Getting A Telegraph Pole Providing Internet Investigated
Apologies if this is
not the correct forum for this. If so please advise. We had some bad storms
back in January which resulted to some damage to a very large
deciduous tree in my neighbours garden. A huge branch which is some
20 feet in length has broken off the tree. As a result of the
above the very large branch is…
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Virgin broadband annual price increase
Hi all! I signed the contract with Virgin in March 2023 for 18 months. I've just got a letter of price increase saying "As per your contract's T&Cs, there's no separate right to cancel your contract because of this price rise" I checked the T&Cs that they sent when I signed up (dated "From 1 September 2022") and it says…
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Origin take on of SSE services
Trying to understand and possibly unpick a situation whereby Origin took over the provision of broadband and phone from SSE. MiL had triple contract energy (gas and electric) broadband and phone from SSE. Energy went to Ovo and all seems good. BB and phone went to origin, they seem to be really poor and are increasing…
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Internet and speed
I recent changed my plan with virgin media after terminating my contract .they rang me and offered me the same deal I had but for less money .my internet seems really slow now . I did a check there for the speed but I don’t really know what it all means … anyway it says download speed 77.31 mbps and upload speed 25.93 . I…
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Sky broadband price increase notification?
Hi, Have any other Sky BB customers received notification of the impending price increase? I haven't yet. I want to leave due to the increase but need to be notified first. Then can leave penalty free within 30 days of notification from what Martin said when the increase was announced.
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Broadband coverage in home
Hi all. I hope someone can help. A few years ago we had an extension built and the electrics are on a different ring main. Our router is located in the original house and we have always had difficulty getting a strong signal in the bedroom in the extension, so streaming to the TV is impossible. Can anyone suggest a…
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Broadband contract
I’m currently with BT just for my broadband, I have 12 months left on the contract but want to leave and find a cheaper deal else where . Question is how can I get out of it ? With out it costing an arm and a leg ! Is there a loop hole ? Ie if they are upping their prices or a change in their T&Cs . any help on this would…
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Sky Broadband Social Tariff
I've just called Sky to ask about their Social Tariff, after searching for the same on their website. It says that, those claiming Pension Credit (along with other means tested benefits), are eligible. The first agent I spoke to had no idea what I was talking about so transferred me to India (?). She told me I could only…
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Will moving to Ultra Fast improve streaming speed / picture quality?
I'm currently with Talk Talk at approx 40 Mbps - if I switch to a much faster speed of 450-500 Mbps, will the streaming quality improve, and things such as buffering disappear? Or is anything higher than 40 Mbps pointless with regards to streaming as it's already fast enough?
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Ultra Fibre now installed - but which provider?
Openreach were around last week to fit Ultra Fibre to the flats in my building and today I received an email from them saying it is now ready. However, if I try the MSE comparison, my address is still showing as unavailable. If I go direct to the Sky website they say it's available for £33/month at 500 mb/s and 900mb/s for…
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Confused by 'Residential UG partial Direct In Ground' term
Hi all, Looking to get full fibre broadband to my home. Currently have copper wiring at a grey box on the outside of our home. Trooli have said they can install us next week, but I went on the BT Broadband Checker site and it said this about our connection: Our records show the following FTTP network service information…
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BT contract when moving
Hi we are in the last 7 months of a BT 2 year contract and about to move home. BT are saying that we need to sign up for a new two year contract or the current contract will be extended to 12 months at the current rate. I’ve looked at the Legal Stuff and can’t see such a condition. I have challenged and was told if we were…
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Newbie deals
Should deals available to new customers also be available to existing customers, what are my rights?
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EE dilemma
I have been with EE a few years with excellent customer service, My contract is due to end halfway through this month and rise in price. I have spoken to an advisor and the retention offer is £26.60 for 24 months (same 30mb speed) with the same free weekend calls. Looking around there are some introductory offers with…
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CPI increase on new account
I have recently joined plusnet and am due to recieve my new service on the 22nd March. I have received an email stating that my prices have gone up in line with CPI plus a bit. I realise this is pretty standard but thought this was a bit cheeky given I haven't even started and am within my initial 14 days. Anyone got any…
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Switching from Talk Talk due to poor connection
Currently, I'm subscribed to Talk Talk's broadband-only Fibre 65 deal, and I'm outside of the contract period. I haven't renewed my contract due to ongoing internet connectivity issues. When I connect my TV using a cable, apps like YouTube and Disney Plus often report no internet connection, and the WiFi signal in my flat…
