Broadband & internet access

Hi All! We're on an estate that is surrounded by people on BT FTTP - we seem to be the last to be fibbered up and our only FTTP option seems to be Virgin on the up to2Gb XGS-PON network. As i understand it this isnt the dedicated Virgin network of years ago so my question is, is there any possibility of another provider…

Hi all who read this, hope you are well. I switched my broadband provider after my contract finished with BT. My current provider did everything using that OTS system, had email of BT saying they have received the request for me to leave and if there's anything they can do to make me stay etc. Service got switched over on…

After spending an hour on hold to their premium rate number, I gave up and hung up. I did get through but when I mentioned I was moving home, she insisted I needed another department, even though I told her I don't want to switch, I want to cancel. I then was put on hold again. I want to cancel but I can't find any other…

Hi all, Bit of a convoluted situation here and I'm open for any suggestions / advice! I ordered Full Fibre broadband from Vodafone early December and it was supposed to be installed on 23rd of December. Engineer attended, but identified there is a blockage in the pipes carrying the cables, etc, so this will need to get…

My Broadband bill went from £54.37 to £20. I'm spreading the good word about this Site...and to end, "Why hasn't Martin Lewis received his well deserved Knighthood yet ?"

I am an owner of my flat and live there in a block of 6, all us owners are also the management company for the building. A new tenant in flat 5 wanted sky, older gent who just wanted some internet, sky have them passed his info to city fibre who have them helped themselves to coming and installing fibre in the whole…

We had BT fibre until recently switched it off due to house move. Turned it back on but said we need an engineer. Is there any health risks with 5G or is it just the same as my wife or I using 5G on our phones when we go out or if signal goes off here?

Moving to Plusnet this week if not viable, I have super fibre, but moving to full fibre 150 if i don't move, my coract day was my installation day is this Wed, 21st May, am i liable for any cost, i still havent spoke to housing association for permission(been quite ill) Tx

Ive just been contacted by my provider, UW (use them for elec, phone, broadband and mobile) and been told the contract is finishing for broadband. If i choose to move another provider i have to pay them £10 as a charge for "disconnecting". I've never seen this before with any previous provider. It sounds like some kind of…

I have an HP Pavilion laptop 15 bw069na and I have Virgin Media 1000Mbps internet and I connected my laptop using an ethernet cable and the download speed is 200Mbps and the WIFI download speed is 50Mbps. With my desktop connected via ethernet the download speed is 893Mbps. Is this a limitation of my laptop and can…

We're moving house soon, our current IP isn't offered at our new address. I found a good deal with Sky (900mb gigafast, sky stream, netflix included 58£ a month, 50£ gift card) but every time I go sign up for it (and passed the many "add this for X a month", I get a technical error "Sorry, we're having technical…

Hi, I was initially a Shell Broadband customer (on FTTC 80mb broadband). Original DSL modem router provided was a Sagem one (FAST5359), but interface is Shell branded. Shell customers were moved to Talktalk. I don't think the router is getting updated anymore, no firmware update available anywhere, and it seems to be a…

In 2019 I was with Vodafone BB on 74Mb (speed was good ~71) and left them to move to Virgin in 2022. I signed up with vodafone today on 74Mb again. I wasn't expecting any 'electric' work to be required, I simply intended to plug in the new router to the BT/OR point. I have a text message from openreach saying: They will…

Hello, Very nice to meet you all :) I live in a block of 6 apartments and I am the leaseholder (and mortgage payer) of my apartment. Last year, I came home to find ugly white boxes had been drilled to the outside all 6 apartments in the 'common parts' and an awful 9-foot white plastic strip outside my property which looks…

So my current ISP is BT where I get Part Fibre Up to 75MBPS speeds (Normally get 30-40) BT TV TNT Sports (HD) Sky Sports (HD) Netflix (4K) my price was £99 a month then £112 now gone up to over £140 as contract run out too expensive want to reduce it! the issues is I have been trying for the last 2 years to get FTTP full…

So I had BT fibre until a few weeks back. I cancelled it as house sale fell through the new house only had virgin media. So now I tried to read BT, tried Sky virgin nobody can install it before 3 weeks. How can it take so long so I got a sooner appointment cancelled BT. This flagged up on utility warehouse system so they…

Hello With an energy contract, you can switch to a new supplier, within the last 7 weeks without facing an exit fee. Does the same or similar happen to Broadband Contracts ? Thank You (Removed by Forum Team)

Millions of broadband and mobile customers will see their bills increase this spring. Depending on your provider and when your contract started, your bill could rise by the rate of inflation plus a percentage on top, or by a specified amount in pounds and pence. Here's what's happening... Read the full story: Broadband and…

was with BT wanted a upgrade as speed was slow, the only upgrade was to EE was switched over in 2 days well im not too happy with the service and wanted to change, virgin are doing 130+ mps for same price so i tried to change now EE are saying theres a cancellation fee of over £100, i wasnt sent a new router or anything…

We're currently out of contract with EE but they've started charging us well over £40 pm for a very basic service. There have been many technical issues with the lines coming into our house and EE cannot offer us an upgrade. Various engineers have recommended that we switch to Cityfibre. We need to move and downsize our…