-
BT Contract
Hello, This is a bit of a long shot, but I was just wondering if anyone has managed to get a new deal from BT, when they are still in contract? I still have 17 months left on my contract with them, but I'm conscious I can get a much cheaper deal elsewhere. I currently pay £38.59 per month for Fibre 2, plus £20 per month…
-
Timing the renewal or switch to a new Broadband deal
I'm currently with Plusnet and will soon be out of contract. I would like to re-contract or secure a new deal elsewhere to avoid going onto a higher tariff for the same speed and service. Thinking in advance to review my options, it prompts the question: when is the best time to secure a new broadband deal? Does anyone…
-
Advice on an abusive customer services executive
Hi there, just wondered if anyone has had any past experience of encountering abusive customer services staff from a very well known telecoms company beginning with B, then when making a complaint to say you no longer wish to be contacted by the individual they continue to ring, write and email to you. Is this a form of…
-
Leaving is a painful process
I started an on line chat with virgin media at around 7pm last night and it ended at about 10am this morning. (There was a break between 8pm and 8amdue to being closed but the chat stayed active and I was back in there at 8am) it was Just to tell them I am moving home. This is an unreasonable amount of time. The chat was…
-
Vodafone Broadband any good?
Im considering moving to Vodafone from BT because I can get a quicker speed for a cheaper price. Is anyone with Vodafone? is it reliable? On the whole, BT has been pretty consistent, its just a bit expensive. We have fibre to the premises so im thinking that any provider 'should' be decent in our case?
-
Leaving TalkTalk... Alternatives: NOW Broadband, Onestream, Vodafone, Shell Energy?
Current price: Over £37 a monthSpeed: Approx 38mb/s I used to pay around £23 so a big increase in just a few years. I read on a recent thread that people have found NOW Broadband to be good... £22.42 a month with speeds of around 63mb - I won't get that, but will surely get faster than 38? However, CityFibre were recently…
-
Leave Virgin Media and lose your families email addresses
Hung, drawn and quartered really. I've been with Virgin since they took over our NTLWorld account in 2006. We've always been able to negotiate with retentions to get an acceptable deal, but not this year. I've paid £35 per month for 250 Mb until this month but now they want £57 per month. Local rivals LIT Fibre are…
-
Broadband slower than neighbours'?
Hiya! I've taken up an interest in live streaming, but my internet seems capable of an upload speed of only 2.5mbps (at most), when I really need 3 for a smooth stream. My download speed is at no more than 17mbps. I live in a FTTC area where top speeds for neighbours are up to 30mbps (several of them did speed tests and…
-
Disconnecting Openreach/BT/Talk Talk line?
Towards the end of the year, I should be getting one of the alternative full fibre (FTTP) broadband ISP networks (AltNets) installed. This means my current 60Mbps Fibre service and phone line on the Openreach network with Talk Talk will no longer be required. My contract with TT ends in November and I will roll monthly at…
-
How do I just turn the internet off overnight?
Hello I *really* need to be able to turn off any internet access from my teenage son's devices overnight. If this means turning off internet access for the whole family thats OK (not ideal, but ok.) I have tried a timer plug to turn the router off over night. But it seems to totally mess up the power to the router. I tried…
-
Budget Reconciliation Plan
I’ve been charged a Budget Reconciliation on my broadband.. when i joined they said it would be £31 a month it was actually £47.50 so I’ve left and got BT Fiber 900 for £56 a month i owe £77 pounds and i only joined in June 2023 😑🙇♂️
-
Advice needed please - zen messing me about
I've had Zen internet for around five years. The service was fine up until this past year. WHen I changed addresses I was assured they would terminate my old service and account as obviously I'm no longer at that address. However I realised they had been overcharging me for this old service for around 4 months. After a lot…
-
NOW Super Fibre
My broadband is currently with BT and I am now out of my current deal and it is expensive. They want £37 per month. I am considering moving to NOW Super Fibre at £22 per month. Has anyone got any experience of them and think they are worth moving to? Thanks
-
I need faster home data/Internet, is a Sim only contract, my best option + a 4G router?
Since living in my home for the last few years, I have never had good Internet access, the best I can get is standard Broadband, but this means speeds of one to 2 MB max as there are two of us, using the Internet all day, long, the speeds can go extremely slow (sometimes as low as 0 .3 NB). So as all fibre-optic and faster…
-
Virgin Media to Giganet - Good Decision?
Here's the lowdown... Current: £24 / 250Mb with Virgin Media Giganet: £37 / 500Mb (although £55 one off payment). No contract but month 10, 11 and 12 will be free. Brings it down to a out £27 a month (discounting the £55 one off). Virgin Media offers: £26 / 500Mb. 18 month contract + annual price rise business. They did…
-
switching to Community Fibre
I am with Vodafone for my broadband and am curious about switching to Community Fibre once my contract runs out. My question is is this a simple switching process where I could use uswitch as an intermediary or do I have to facilitate the whole switching process on my own? Thanks
-
Very Unhappy with Virgin Media Price Increase £19.00 to £26.00 and Rubbish Customer Service
I have got a Virgin Media account. I have no TV or Phone Line just the broadband service that is the M125 service (125mbs) 2 Months ago they hiked my monthly bill from £19.00 a month to £26.00 a month. I phoned to complain and spoke to a Virgin Media customer service agent in Asia. They said they would cancel the price…
-
Cancelled Virgin Media 18 months ago, but contract got renewed instead.
Hi All, I manage the utilities bills and contracts for my elderly parents; with the need to enquire and make changes that can only be done as an account holder, compare the market and shop around at the end of contracts, it is just makes things infinitely easier if everything's under my name. Last Feb 2022, I called up to…
-
I switched broadband to Sky 2 months ago but I am being billed by Virgin
Hi there I would appreciate if someone could give me his/her thoughts. My contract with Virgin ended up 25/4/2023. I was abroad at
that time so called them in second-half of May when back. I did not like their
new offer and did not sign for a new contract. Instead I decided to go for Sky
and was given the impression they…
-
Switching from Virgin to Sky
Having no end of issues with renewing a contract with Virgin after being a loyal customer for years, so considering a move to Sky - for both broadband and tv. I understand sky don't use dishes any more but we have obviously been using a Virgin cable so what happens if we switch back to Sky? Can they use our phone line…