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Virgin Media MSE Credit?
Hello! I recently swapped broadband and went for Virgin Media after seeing on MSE that they were offering a £100 bill credit. I placed my order via the link ( I use cashback sites all the time without issues, so my cookie settings are fine) Now it's installed and live, I can check my bill and account. You know what's…
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Refusal to 14 day cooling off period as an existing customer - Hyperoptic
Hi everyone, The Situation: I recently entered into a new contract with Hyperoptic by changing my broadband package. Despite this being a new contract, Hyperoptic is telling me that there is no cooling-off period applicable to my situation because I’m already an existing customer. They are now insisting that if I want to…
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BT cancels contract then re offers at same price lower speed without advising -BEWARE moving to BT
Late August and because Plusnet could not offer an internet protocol phone I decided to move back to BT after 13 years of good service from Plusnet. The new contract with BT was fast bb 74/18 Mbs and a few £ per month cheaper than anyone else so I signed up. I did this Thurs and the following Friday had a message from BT…
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Open Reach connect my community pledge trigger to begin full fibre install
About 6 weeks ago the houses in my postcode were contacted by Open Reach to ask us to pledge our vouchers in the governments Gigabit broadband voucher scheme to their “Connect my community” website. They further stated that on doing so if sufficient pledges are given by households in the postcode then Open Reach will…
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Monopoly on Broadband Providers in new build estates
Can anybody tell me how it is allowed that if you live on a new build estate it is ok for the developers to force you to use their chosen broadband provider? I thought we had protection in this country against monopolies? I live on an estate which has been lived in for at least 3 years and still we can only get FibreNest…
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24 month renewal of Plusnet bb with copper landline
I just signed up for a 24 month Plusnet renewal which will end in January 2026 (I was told a shorter contract would raise monthly cost.) I would like to ask advice about this here during the 'cooling off period' regarding the cessation of the traditional landline service. I want the traditional landline for as long as…
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POP Telecom 'delivery charge'
Hi there. I recently signed up with POP Telecom but they contacted me two days later to say the package their website had said was available to my property, wasn't. Turns out the delivery charge for the router, which they never delivered, is non-refundable and as soon as I queried this it became an 'administration fee',…
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Fibre Installed From Cabinet To Properties But Openreach Saying No Plans To Offer FTTP
Where I live we have had FTTC for many years. Then, in the latter part of last year Openreach spent weeks installing fibre along the roads in my village, running under the paths outside our properties. In response to a query I made last week, Openreach have responded with the message "We don't have any plans to upgrade…
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Onestream activating unwanted services
Hi, Onestream is my broadband provider. Today they have sent me an email informing me that they have activated an unrequested service (a NordVPN account), which is free for the first month and with a monthly fee after that. I have of course contacted them to get this deactivated immediately, but it sounds such an illegal…
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New BT package changed price since yesterday
BT have a few promotions on and noticed a decent price on their Ultrafast package yesterday which was supposed to be available until 26th September: 500Mbps, 3 months free, then £33.99 a month + a £50 BT reward card (see image) The problem is I've gone back on today and the price has now changed to £39.99 a month after the…
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three 5g Broad Band service
Hello, living 400M from a 3 5 G tower i was wondering what could go wrong wit service, in rural area, no hills in the way, few trees same high as tower i should get the best service ever? But reports on 3 service are dreadfully, would i have same problems? any thoughts, advice please?
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Can I have both Virgin and Community Fibre broadband?
We are locked into a package with Virgin which includes 500gb broadband. It is awful though, crashes frequently taking up to 30 mins to reboot during this time, and despite a mesh network and Powerline extender is v v flaky upstairs. I lose hours of work time a week due to this (all my work is via a VPN and on the work…
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Which fibre ?
The roads around my house are currently being dug up and fibre is being laid - as well as strung up between poles - but I have no idea which ISP this is related toIs there some way of finding out ?A website for example ? The workmen are foreign and don't speak English, so I can't ask themI am wondering because I really…
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Knowhow Cloud Storage - Curry's Cloud Storage - Be aware
Very Annoyed!!! If you have ever bought a computer from Currys check you are not signed up for Knowhow Cloud Storage. I have since 2015 and only noticed today. They have been taking annual subscriptions but had the wrong details for me so I was not getting any reminders. Done me for £360. They also have the cheek to put…
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Moving house but may have a gap - broadband due to renew very soon - help!
I'm trying to move house. (It's a bit of a saga). I'm not sure if I will be able to move straight from my home to another or whether I may end up moving in with a friend for a while. My broadband contract runs out at the end of the month, so I now have about a week to make up my mind what to do. I seem to have very limited…
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BT 2 factor authentication turned off, account compromised
Hi, 10 days ago I got a text from BT saying I'd changed my BT ID password. I hadn't. Frantic call to them. Unable to login to 2 out of 8 email accounts. All passwords changed, settings checked. I was told their tier 2 team would look into matter as the 2 step authentication hadn't kicked in. Didn't hear back for 10 days so…
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Where to move BB to
Hi all, my Currunt BB Now TV is ciomng to an end in sept currently £25 a month for 10 upload 60 download phoneline included the new price they are wnting for the same is £28.50 i dont need or want a Superfibre line put in ( i know this would be the best route pricewise) But is there any others offering fibre to the cabinet…
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Youfibre massive installation delay
I ordered a Youfibre package and installation was set for 19/07, stupidly I canceled my FTTC as the contract had run its course and it was expensive. I figured it would be fine as I set the date for cancelation a week after the Youfibre go live date and I didn't bother to search for any issues with installations that…
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Shell change me to TalkTalk, but broadband is much slower speed
Shell has changed me to a same cost contract with TalkTalk, but at much lower speeds and where the internet cuts out alot, and very slow download speed. I had a contract with Shell, I never asked to switch to TalkTalk. I want to leave TalkTalk, but they say I have to pay a £207 leaving fee! But my contract was with Shell,…
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EE Full Fibre vs Virgin Media Cable - should I switch to EE from VM?
Currently in a cable area and have the broadband-only 1Gbps package. Generally satisfied with VM but it’s £78/mo, and that seems a lot for just internet. Card popped through the door today saying EE now has “full fibre” in my area - a quick check on the website confirms my address is capable of receiving it. The 900Mpbs…
