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Broadband/phone
Hello. Could anyone advise? My very elderly parents who live far from me need to change from their TalkTalk deal where they have broadband, some kind of strange TV setup and a telephone. They need broadband and a telephone line for sure - I could probably buy them a new smart TV if necessary. That telephone line (which I…
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Considering switching to Full Fibre (900mb)
Hi, I'm currently with BT (Fibre 100 with BT Halo 3) where i'm paying £64 a month. I can finally get Full Fibre and Sky are offering 900mb package for £39 a month. Would you switch? I've been with BT Broadband for 16 years so unsure Thanks for any advice
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BT Social Tariff - Have I been duped?
When my BT contract was up for renewal, I asked about the social tariff as I had seen it promoted by Martin. I am a long-time BT customer and have Fibre 2 with the discs as I have an old house with poor WIFI coverage. I am on UC as I am a single parent and student with 3 dependants (separated 3 years). Anyway, the advisor…
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Talk Talk Broadband - should I?
To cut a long story short, i'm FTTC with BT charging me a fortune and unwilling to reduce it. Plusnet and EE will not supply as my address is not in their postcode checkers. Talk Talk looks to be offering me BB part fibre access for £28.00 which I'm open to. Searching Talk Talk on this forum brings up a few complaints but…
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End Virgin broadband contact early
Hi, As most people have had CityFibre connect in their area now was thinking to change provider from Virgin although I am stuck in a contract till next year with £400 to pay to get out early. I was speaking to virgin to see if they can do anything on the current price to get it down. They said they could get it down 7 8…
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Issues when switching Landline/Broadband/TV
My father is 92 and I discovered a few months ago that he was being ripped off by Sky and BT, paying well over £170 per month for his landline/Sky and broadband services. He had been with Sky for 11 years straight and BT for longer. My biggest regret is not talking to BT and Sky on his behalf to negotiate lower charges at…
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BEWARE Virgin Broadband reward con
I signed up for Virgin Broadband through the MSE website as it gave a £75 reward. I now have my contract and it is not mentioned. Checked with Virgin who say I can't have the £75 as it's not in the contract! MSE now state on their website that Virgin are offering a £125 reward. Please be warned that Virgin are not…
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Which broadband?
I currently use BT for my broadband, but the other day I decided to look at their deals and see if they had a different package I could choose. I'm paying them £56 a month, so when I saw this deal it looked much better. I selected the package but when I went to the checkout to complete the purchase the details had suddenly…
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Sky talk
Hello everybody, any advice would be very much appreciated, I am a pensioner and have underlying health issues. We signed up to sky and talk, the ultra fast was installed on the 4th October. Its now been over 7 weeks and our landline is still not working, all you get from Sky is its a network issue and we are looking into…
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BT - Out of Contract?
So why are BT sending me emails titled: 'Stompa, did you know you’re out of contract?', and saying Hello Stompa, It looks like you're out of contract. But don't worry, renewing is super easy. Plus, do it now and enjoy the exciting renewal deal that we've saved for you. If I log in to my account it says: 'Your contract ends…
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Openreach Engineer broke my TV
I'm not sure if this is the right place but aim struggling to find any information regarding my rights on this matter. I can only find something on damaged property, but an openreach engineer has knocked my tv off the stand and damaged it beyond use but failed to tell me. I only noticed after he has left. I have raised a…
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Plusnet Renewal Due - Query re Options
Currently with Plusnet for part-fibre with phone line, renewal a few weeks away. Slightly thrown today by finding out that FTTP isn't available after being told that it was for months. (All firms and comparison sites gave it as an option but, as of today, none do. Plusnet were offering it under "Upgrades" but it's gone…
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Black Friday Broadband deals
Hi is there any good broadband deals with points rewards vouchers since it is Black Friday 150Mbps min
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Broadband from Now or Plusnet ?
Live in a rural area with maximum 20 mbs download speed. Currently with BT out of contract paying £49pm. Im drawn toward Now at £23pm and Plusnet at £26pm Any reasons for avoiding either one?
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Rolling 1m broadband options
I'm getting confused and frustrated trying to find information on this. Basically I am out of contract and now paying almost £40 a month for broadband which is obviously a silly amount. However, because I am planning to move house next year and I don't know whether I'll be able to take my broadband with me (I may end up in…
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Getting away from Virgin landline+broadband+TV
Apologies if this has been asked before, but I didn't see anything when I searched. After a few recent bad experiences with Virgin customer support, I'd like to get my mother (in her 80s) moved away. She has 3 Virgin services, a landline (that she will not give up), broadband (that she barely uses), and TV (quite an…
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Community Fibre - Installation Experience
Hey guys, We were all set to switch from Vodafone to Community Fibre, but the install has left me a bit uncertain. From what I can tell, being an overhead customer, I would need to have a cable run from the gutter, all the way down the house and then have a box on the outside, and the inside. It also seems the location of…
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To FTTP or not to FTTP
In my area Openreach has not upgraded the BT network to fibre so Open reached based broadband providers like BT, Plusnet, Sky do not provide fibre broadband. In the last two years fibre only networks have been visible in the area and companies like Community Fibre and G-Network have put their own fibre networks. They…
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Can't view bill after moving from BT to EE
Such a waste of time and energy this, but here I am. Basically, I can't view my bill on my account with EE. The website throws up an error. The long and short of it as I understand it is on transfering from BT to EE (which all BT customers will eventually do) they've go issues with linking the old to new accounts. I've…
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Want to take ISP to ofcom complain, will accept some compensation
Cancelled on a rolling contract because of steep increases on May 2024. Ended up on retentions and they gave me an offer I couldnt refuse. But they didn't explain the term. The monthly was super low, but it was for 24 months. I am privately renting so I cannot be on a 24 month contract. Had they explained the terms I would…
