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Harassment by Virgin Media
I am a Virgin Media customer. They are currently phoning me every 2 days from 0800 052 8675. I am ignoring the calls, but it's still a pain. I've submitted a complaint on their website. Any other suggestions ? Thanks, Tim
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Virgin Media
I cancelled my virgin tv/broadband account and it ended 12/12/23 but I am still getting billed by virgin for a netflix account, surely this would have been cancelled when I cancelled my account with Virgin, I moved to Sky and get Netflix free with my Sky account, Virgin were not helpful and told me I need to contact…
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ANYONE ELSE FINDING MSE's BROADBAND CHECKER NOT FIT FOR PURPOSE
I have used MSE's checker in the very distant past and it did come up with deals that I could access. However in the recentish past I've found it next to useless. Despite me putting in my full postcode and selecting standard broadband + line, the results are 99% for fibre deals & do not include many for standard broadband.…
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How to contact a person at virgin media.
Im trying to contact a person to arrange someone to install my new virgin tv (old customer but just updated package and tv in different room so cable not long enough). The problem is everything is automated and it keeps asking for my memorable word.....which I dont remember! Im now stuck being unable to speak to anyone to…
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Notice any change when you come out of your broadband contract?
I'm with BT & was in contract and everything was totally fine. I don't know if it's coincidental but since my contract with them ended (I'm still with them, just not 'in contract') - things like Netflix / Disney+ buffer where previously they wouldn't. The WiFi isn't as smooth as it was either. For the record the TV is…
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Toob any good? Offering 900 Mbps for £25pm
Had a rep knock on the door the other day who made me aware of this offer. We're currently paying £40pm for the same thing with Giganet. The £25pm offer with Toob is for 18 months, and offer ends 15th May 2024 (so not long to go). Wanted to share as it seems like a deal too good to be true compared to other broadband…
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Moving house - bringing over now broadband
Hello I am transferring my now broadband. I’ve been offered now fab fibre. There is no open reach socket in the new house. However there is a virgin media master socket. I’ve been given an activation date next week and have the router. Anyone know if an engineer visit is required to fit new master socket. They’ve advised…
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Temporary Internet access?
Hi all My dad will be visiting the UK for 2-3 months soon, Hull to be precise, staying with my gran who fits not have Internet. He's going to need Internet for this time for his laptop but I'm struggling to find a solution, any ideas? We can't lumber my 99 year old gran with a 2 year contract.. Thank you so much in…
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Well that Didn't Work, Cancelling Virgin Media.
Last month my daughter was out of contract with Virgin Media broadband and they had put her monthly DD up to £56 a month just for internet and she had phoned them up asking them to reduce her payment but the person she spoke to said no. So she cancelled her DD and wrote to them that she was cancelling her contract and her…
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Not sure if I need tv/internet packaged…can I get enough internet only but with enough to do FV TV
Hi, old gal here🥴. Not up on these things. At the mo,I have the full Xl tv and internet package with Virgin (they put in hubby’s name when they took it over from telewest even though originally it was in both our names 😞) we don’t watch most of the channels ..in fact we noticed most of what we watch we could watch on free…
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Sharing home internet with 37 others - what solutions to improve connectivity?
I've just moved into hostel accommodation and am sharing internet with 37 others. This means I can barely get connectivity at a consistent level. I've heard about tethering to my phone, but I'm not sure what other options there are. Can anyone please help? I have done online searches, but they result with how to improve…
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BT & EE Broadband and Sim deal question
Hi there, I recently got a new sim card contract with EE for £15/month, would have been £35/month but at the same time I took BT's broadband at £30/month which gave me the £20/month discount on sim contract. The EE sim gives me apple music as a perk so is great value to me. My current internet provider is TalkTalk and they…
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I successfully cancelled Virgin Media broadband. Here is the story.
I understand that Richard Branson do not want so many people to leave his VM wonderland and it may take several months to disconnect. To save your time: I told them I'm moving to another country. They stoped transferring me to another agent and cancelled my contract. My story: I got VM broadband & TV package but I found no…
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Vodafone rejecting applications for social tariff
Quick question - how are people actually getting the social tariff with Vodafone? I applied a month ago and got told that I failed the credit checks - I have a good credit history and have never had any issues with credit cards or bank accounts or utilities. The reconsideration is a joke, they just say yes you failed and…
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Virgin media will not honour new broadband contract
my Virgin media contract was for to expire so I upgraded the contract on line for a favourable price of £39pcm. Got confirmation email of order and expected date for upgrade. When this didn’t happen contacted Virgin who said online orders sometimes don’t go through and they could only offer me what I’d ordered for £58pcm…
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Thinking of using 5G router. How to go about it?
I'm no expert in these matters so I need some help. I'm currently with Plusnet for my broadband (67MB connection) but the price keeps rising each year which I'm not happy with. Instead of using one of the big broadband companies I read in a computer magazine of someone switching to iDmobile.co.uk and using 5G.Unlimited…
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2 users in a 2 bed flat, will Zen Unlimited 1 be suitable?
We are out of contract on Virgin Media 125 mbps at the moment at £76 per month which includes anytime calls. Their retention team have offered me the same deal for £60 per month on an 18 month contract which I am not happy with since it also includes their right to increase prices during the contract. Obviously, going over…
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Social tariff for those on ADP
Do any of the major companies have plans to accept those entitled to Adult Disability Payment for their social tariff deals? If not, why not?
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Hiring someone to install new broadband?
Has anybody done this? Ive just upgraded my package and been given all new equipment but I have no idea how to put it all together! (not to mention the fact my tv cable has apparently been chewed by the dog at some point and I didnt notice). I doubt Virgin would help me as they have zero interest in me now they have my…
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Impossible to understand Billing! Shell Energy Broadband
Just sent this to Shell: "How on earth is an ordinary person supposed to reconcile this with the £1.50 per month increase? Please can you explain in 'Plain English', so that someone with basic Maths, not a Maths Degree, can understand!" I think the answer is that the increase is for 1 1/2 months = £2.25, but their billing…
