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Visible cable in garden. Who to contact.
Hi, just moved into a new house and tidying up the garden today and noticed a cable going from an access plate thing in the pavement over the pavement before going under a flower bed. Luckily I didn’t chop through it, but I’m assuming these cables shouldn’t be on the surface. Any idea who I should contact to get it sorted?…
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Cancelling BT contract in partners name and reopening in my name?
Hi all, bit of advice needed. Currently with BT and have been for several years. Our broadband contract is with BT and we pay £65 a month – it was only recently renewed in September when we moved house, so getting out of it is probably going to cost me a £££ fortune. But we can upgrade to 900mb Fibre for free. Our BT…
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Broadband Mid-Contract Price Rise
My contract with Plusnet expires in a few days I have managed to negotiate a couple of discounts but immediately after my contract renewal email (minimum was 18 months), I received an email saying it would be going up by £3.40 in March, so that has wiped out most of the discount! I know that OfCom are looking at this but I…
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Sky and BT help!
Hello :) So, currently my husband and I pay £88 for Sky and £97 for BT. BT is in my name, Sky in his. I've been looking around, as this is far too much! I can get Sky entertainment and netflix (although we already have Netflix) Sky Sports, Sky Kids, TNT sport and Superfast broadband for £96.50. What I'm hoping to do is…
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giftcloud vodaphone
i have used the mse site for a number of years and always watch martin Lewis on TV i find the information he supplies valuable. in march of this year i decided to change my broadband supplier to vodaphone with the offer i could save nearly £4 on my current deal this was through a voucher, on the mse website it just says…
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Shell Engery Broadband
Hi. Does anyone use shell energy for broadband. Are they any good?
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3 Broadband.
I am trying to find out if a 3 broadband hub 4G will support Tapo security cameras remotely, as in will I be able to view the cameras while away from home as I can now with my current WiFi router which is about to end. I am looking for a cheaper option than the broadband that is ending, this is wired in wifi. The 3 hub…
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Community Fibre - am I in a post code 'blackspot'
I've been waiting for Community Fibre since watching their engineers working outside my house last year. Their post code checker says 'coming soon' but I've spoken with a neighbour two doors down (but has a different post code), who signed up a few weeks ago. I thought that this was weird, so I checked the neighbouring…
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If you do not sign a phone contract
I am waiting to hear from a leading phone company, as I have asked for an itemised bill, and they said they would send me an email in 5-7 working days. Last October, I had gone to their shop to ask when my contract was ending, and with no discussion, I was to be a customer, however, there was no signed contract, just the…
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Leaseholder wanting FTTP
After excellent advice on this forum and a lot of research, I decided to contact Plusnet and explain that I am a leaseholder, so Openreach will need wayleave consent from the freeholder to run fibre to my block, attach a box to the wall, and drill the block wall etc. I explained that the Openreach 'Apartment Wayleave form'…
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Disatisfied with BT
Following on from Martin Lewis's advice I contacted BT to see if they would lower my broadband price. I am currently paying £62.99 pm, but do not have the latest Halo 3 or equipment etc.I rec'd an email BT on 15th Nov 2023 to say that my broadband would be £44 pm. I then rec'd an email (which I've just discovered )that was…
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Vodafone's dodgy pricing on upgrade
I have just upgraded from Pro (200) to Pro II (900) broadband with Vodafone after being given a good offer on the web chat service. Now, the new plan I am on is Pro II 900, which according to Vodafone's new price list is £48 in contract and £73 out of contract. I was able to get this at £39 through the web chat with a…
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Who obtains a wayleave from whom?
Hi, Leaseholders do not obtain a wayleave from a provider, surely? Our postcode has recently been upgraded to Ultrafast FTTP. As we are
a leasehold development, the infrastructure stopped at the boundary
to the freehold, with access points in the ground provided more or less in front of
each block of two flats, but not…
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Onesteam/Openreach address issues
I had FTTP from Sky installed in Spring 2022. In Spring 2023, I moved to Onestream, who for some reason didn't take over the existing Openreach line like they were supposed to, but instead arranged for an engineer to install a new line. When he came, he disconnected my line at the pole, connected me to the new line…
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Talkmobile sim working fine in phone but not 4G WiFi router
Hi, just wondering whether anyone has any ideas what I can do... I've got a Talkmobile Unlimited Data sim, which works fine in my phone, but when I put it in my TP Link 4G Router, I can connect to from my phone, but it says there is no Internet.
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Can I leave BT Broadband without charge due to a sufficiently long fault.
Hi,My parents have been without Broadband for 11 days, and I'd like to move them to Zen. However they're within contract. Can they use the length of this fault to escape the contract? Thanks!
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Virgin Media most complained about broadband provider
In the news today: https://www.bbc.co.uk/news/technology-68093374
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BT's EE hybrid 'unbreakable' broadband
Having had the EE hybrid element as part of a pre-bundled BT plan for some time I have recently discovered that it had no chance of ever working because there is no 4G here but also,and more importantly, that it has been adding over 28% to my monthly changes. Refund has been refused. Any others with similar experience?
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Vodafone-we want to upgrade you from fttc to fttp
I am currently a vodafone broadband fttc customer. I live in an urbanised environment very close to a town centre. I know where my street cabinet is and its probably about 4 mins walk in a straight line. I could see it if there were not buildings in the way. Like most cabs its a traditional one which has bundles of copper…
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GMail not allowing Plusnet emails
Hi We are with Plusnet and for a long time now we get delivery failures when emailing anyone with a GMail address (and some others). I logged into the Plusnet Community forum and apparently it is due to GMail classifying Plusnet as Spam. Complete impasse. Anyone on here on Plusnet have the same issue? I wonder if GMail…
