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EE MiFi
Hello Last year I bought an EE MiFi gadget from Argos for about £90 which gave me wifi away from home for 12 months. It is close to expiry or may have run out by now. (hard to test when at home).I will still need access when away from home to watch Firestick TV, use a tablet etc. The use is not constant maybe for a week or…
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Switching at end of Contract - 30 days notice
Hi all, my contract with Shell Energy Broadband expires on 12th June, but in the contract it says that even after the minimum period I must give 30 days notice to cancel. Does this mean I'm tied in to the higher charge for at least 1 month after starting a switch to a new supplier? or is it possble to give them 30 days…
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Which providers will let me keep my home phone?
Coming to the end of a Plusnet broadband contract, I'm on a bit of a learning curve about VoIP, full fibre and who does what. I understand that if Plusnet installs full fibre, they disconnect my home phone, but I'm nervous of losing it. I never phone out, but a couple of people ring me on it because it would be expensive…
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City Fibre - Routing of cable
I would like to have FTTP installed. It would be via City Fibre as the connection is on the pathway on the edge of the property. The property is detached. My neighbour had FTTP installed recently and the contractors routed the cable to his front door. This is not convenient to me as my master (BT) socket is at the back of…
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Ultrafast Full Fibre - installation question
We live in a small block of flats built in 2004 We currently have a broadband Fibre 2 package with BT plus BT TV including a shed load of sports stuff that the OH can't live without. We have a tv box and BT hub modem. The BT hub is plugged into the BT socket (we don't have a land line) and the line runs to the block via an…
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UK and France access to fibre network
In a very small French village we have been offered FTTC fibre. In the UK, in a major city, on a main road, we’re still waiting to hear if Open Reach can provide it. Meanwhile, our broadband speeds get slower and slower as different providers keep swapping the cables in the nearest cabinet. Progress huh?
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Full fibre installation delayed, old services now disconnected
We are now without Internet connection or landline after the delayed fibre installation yesterday. The OpenReach engineer turned up late without the necessary equipqment required to complete the job. They are now tell us that we will be without broadband or phone until next Tuesday (6 days). What rights do I have in this…
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NOW (Sky Full Fibre Installation date broken)
Hi, Was given an installation date of 26th April for Full Fibre a text a few days ago to say it may be delayed and someone would call me on the 25th.Received a text instead saying I had to call them. They guy said I would get another update in a months time. I Asked if any compensation would be due and he said no because…
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Old equipment disposal after moving over to Fibre 2 with BT
A week or two after converting to Fibre 2, there is still no message on 'My BT' regarding offering me a bag to return the old router. I phoned BT customer services, and was told to recycle the old router and not return it to them.Does anybody have recent experience regarding being charged for old equipment after being told…
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Transcript with BT
Is that possible I spoke to bt yesterday and was offered bb £27.66. When told could get cheaper with Vodafone, he went and talked to his manager and said I could have the first month subscription free. I was going to recontract for 24 months but changed my mind as he told me I could just put the phone line to my hub and it…
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Virgin media take over of Upp
I have just been advised that my existing contract which was with Upp to run to April 2025 is having a new condition added that allows them to cease my services within a 30 day notice period. They then go on to tell me to start a new contract with them! Can they really do This without any form of compensation? The Upp…
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Broadband & Landline Deals - Best renewal prices
There seem to plenty of deals online for Broadband and Mobiles but can anyone advise deals for Broadband and Landline, pls ? I'm with Fleur Telecom and paying around £42 to £46 per month, but there doesn't seem to be any competitors to this provider. Thanks.
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Switching to another landline and bb.
My special offer with bt will end on the 21st May. I want to switch provider, I need to give bt 30 days notice. Is it better if I wait till 22nd May to give month or give I can give it now? Can I give the new provider a date when I want to switch? Thanks
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Shell Energy Broadband is moving to TalkTalk - can I get out of contract?
I am with Shell Energy Broadband and I've had an email saying my broadband will be switched to TalkTalk next month as the company has been bought out by Octopus. I only have about 44 days remaining on my contract, but I was wondering if this would be grounds to leave early? I'd rather not go through switching to one…
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My home only has access to Virgin Media - help!
I moved into my home 4 years ago and the only broadband available to me is Virgin Media. This is because there is VM cable installed at my property, but there is no Openreach network. I am constantly getting flyers for EE, Sky, BT etc. but when I ring up, or try to apply online to switch providers, they then say they are…
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Now broadband
Thinking of switching from bt to Now broadband at £23 or Vodafone at £26. Any feedback pl? Thanks
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Does BT call back with better deals when you cancel?
Put in my 30 day notice yesterday with BT B/B after signing up with Virgin as can get more for less but after speaking with a few neighbours that had it done recently i'm thinking of not going through with it. When it's great, it's great but when it's not it is a nightmare and that's just the call centre and with my wife…
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Using BT Email after changing to a new Broadband provider
If I cancel my BT Broadband service for a new provider will I still be able to access by BT Email account and therefore retain my BT Email address and access incoming emails as an external non-BT customer? Are there any other considerations? Looking forward to your advice.
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BT fibre 1
Interested to know what members who are paying for paying for basic fibre 1. Am now paying £24.88 but when contract ends, it will be over £30. Would like to stay with bt but there are more competive prices if I switch. Thanks
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No Virgin Email access this morning
anyone know what's going on with Virgin today I tried to log into it and I can get online OK but as soon as I try to access my Virgin email account it just whizzes a download to the top right hand corner of my screen, and when I click on its just blank so I cannot access my emails at all which is a nuisance as I'm in the…
