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Mobile Broadband
I currently am using three mobile broadband with the Huawei B535 modem supplied - could I use any other unlocked mobile modem by transferring my SIM card?
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Broadband deals
Hi my Broadband contact Fibre 65 with TalkTalk ends in May and I only pay £22.84 a month and it includes anytime calls. So when I got an offer to renew for £25 per month I thought that sounds good. But then digging into it if I renewed now I'd pay £25 next month and then in April they add those nasty in contract price…
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Forced into it
When I moved to Sky over 2 years ago they forced me into a voip phone. Lost all extensions. Phone is stuck within 1 mtr of router. Had to buy hands free extension kits.
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14 day cooling period
Hi, I am currently a customer with Shell Broadband (soon to be Octopus) i recently upgraded to 100 Fibre FTTP. i carried out upgrade on phone with Shell 06.02.2024, was told in email 14 day cooling off period commenced 07.02.2024, Openreach installed fibre into our bedroom 20.02.2024 and made system live. because we…
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Refund for existing customer moving to Virgin Essential broadband social tariff.
Has anybody managed to get a refund out of the company after moving from Virgin over charged price to Essential broadband after discovering you've been eligible for years? Replies only from anybody who has tried please.
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Need short-term broadband, 5G Router best option?
We are in the process of selling my mum's home (she has moved to a care home). Her BT contract ends in March and they do not offer a monthly contract. I have had a look around and can not find a monthly broadband contract, is a 5G router the best option? My mum's house is in London and O2 have 5G where she is. Any advice…
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Virgin costs.
2022, we were paying £65 per onth for BB. No TV or other extras. I complained and they eventually reduced this to £25 per month. Now just got a letter saying that was a special offer and it will come to an end in April. Back up to £60+ Happy with service / speed etc but not the cost. I will call and threaten to change but…
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Onestream compatible routers?
I have signed up for Onestream Fibre 80, but the router is extra! So I clicked to supply my own (I may regret this, but can change later). My neighbour has a spare TP-Link Archer AC5 1200, which has similar connections to my current BT router. Would this be compatible please? Thanks.
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Delay With Change Of Provider
Hi everybody I am due to change provider, but they have informed me that there will be a delay due to needing to upgrade their equipment at the pole. My problem is that my old provider is due to disconnect on February 20th & the new supplier cannot now connect until March 5th. Any suggestions to keep broadband in the…
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Fttp broadband is my only option ?
Has anyone come across companies that will only offer you fttp broadband ? A while ago openreach installed fibre in the street, I still had standard fibre broadband at the time getting around 60mb, which plenty fast enough for me. My contract with Nowtv ends at the end of this month so I started looking around for a new…
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fibre broadband
Please be aware that if you upgrade to full fibre broadband you might lose your landline and phone number. I have just upgraded with plusnet (BT in disguise) and they have switched off the landline as they do not supply VOIP (voice over internet protocol) they tell me. Unfortunately, they didn't tell me that when they…
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BT’s Regional Digital Voice Rollout Plan
Our area is due to for the change over in Spring however we have a big concern. If we have a power cut we will not be able to make or receive phone calls in case of a medical emergency. We both have issues. Mobile signal in our area is almost non existent. Secondly we are in contract with Plus net for broadband and a…
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Ending broadband, what happens to phone line if not switching
I'm about to move home, and currently have an expensive broadband package as I wanted to remain out of contract to leave penalty free in the next few months. There's going to be a period in between moving homes where I won't need the broadband at my old home and won't be switching broadband providers in the old home. What…
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How do I escape whopping price rise by Plusnet?
My current 2-year contract with Plusnet ends in August. Currently pay £25/m; new improved price = £54 from August. How do you find an alternative? It currently covers broadband and line rental.
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Fibre optic through inside of third party property. Wayleave issues.
A friend of mine has his offices in a very large multi occupancy property which was fully refurbished about 20 years ago. He has a large area of the ground floor which also houses meeting rooms, event space and a cafe. Above his unit are 4 floors of apartments, over 100 in total. He has a 25 year lease with 10 years left…
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Jurassic Fibre
Hello, Has anyone had any experience with Jurassic Fibre? I live in a flat built in 2017. The adjoining houses can get FTTP via Openreach, however the flats are stuck on FTTC. Jurassic Fibre have said that they can install, however I'm a bit nervous about trying an altnet provider and moving off of the Openreach network.…
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No Virgin Media Support
Having had problems with my Virgin E-mail being unable to connect, I contacted Virgin through their support line, only to be told that their 'offices are now closed'. Anyone else had this problem?
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Visible cable in garden. Who to contact.
Hi, just moved into a new house and tidying up the garden today and noticed a cable going from an access plate thing in the pavement over the pavement before going under a flower bed. Luckily I didn’t chop through it, but I’m assuming these cables shouldn’t be on the surface. Any idea who I should contact to get it sorted?…
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Cancelling BT contract in partners name and reopening in my name?
Hi all, bit of advice needed. Currently with BT and have been for several years. Our broadband contract is with BT and we pay £65 a month – it was only recently renewed in September when we moved house, so getting out of it is probably going to cost me a £££ fortune. But we can upgrade to 900mb Fibre for free. Our BT…
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Broadband Mid-Contract Price Rise
My contract with Plusnet expires in a few days I have managed to negotiate a couple of discounts but immediately after my contract renewal email (minimum was 18 months), I received an email saying it would be going up by £3.40 in March, so that has wiped out most of the discount! I know that OfCom are looking at this but I…
