Sky offer reverted to full price months before contract end!

Sanditude181

Hey guys

I had a Sky broadband offer confirmed in July 2023 for GBP 25 for a period of 18 months.

But after a few months (specifically after our house move in Dec 2023), it was automatically reverted back to full price of GBP 43 and this amount was being deducted for the remaining of the contract period until today - the end of 18 month contract date.

Unfortunately access issues with my designated Bank account (only got sorted out recently) meant I failed to notice this increase in the amount being deducted.

Going by their original offer (I still have the offer details in a proper email from Sky dated July 2023 - along with terms and conditions), some £220 extra has been deducted from my account.

I raised a case with Sky support today and due to get a response. Is there any chance that I can claim this back from Sky, atleast if I haggle enough? If not, any consumer protection avenues I can explore to claim this back.

Any advice would be much appreciated; Thanks folks!

born_again

Would house move mean you were on a new contract?

Were Sky aware of change address & do they not send out monthly bills, which would have alerted you a year ago?