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ISP says I'm under a contract
My ISP has just sent an email saying they will increase the price by 7.7% in April and that I am under contract, but as far as I'm aware the fixed contract ran out in October 2022 if not earlier. They did offer me another fixed contract last April but I never responded and have being paying £31.49 per month, instead of…
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Does VM request hub return if leaving?
This is a daft question I know. But there is a reason 😂. I'm looking to leave Virgin Media and if I do do they request the hub/modem back? I'm assuming they will. It's just that the hub is in our spare room which nobody can access because of the crap that's just been dumped in there.
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Disconnection fees if moving from NowTV Fibre to Virgin and later back again (out of contract)
Years ago, I remember there were large fees if you stopped ADSL completely, even outside of contract. This was to cover the cost of someone going to the street cabinet and disconnecting the line. Then there was a reconnection fee if you came back, though BT Broadband waived that. Do these fees still exist/apply for fibre?…
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XLN For Small Biz
Hi, does anyone use the above ISP, XLN? I want to connect a a WiFi Extender via WPS to the XLN Router but every attempt the XLN Router simply locks-ups. A similar Lock-up occurs when I try to attach another Extender / Access Point via an Ethernet cable. Basically, what I require in to extend the WiFi coverage. Laptops /…
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Fibrus Broadband
Hi everyone, just popping in here to ask…. Has anyone got Fibrus Broadband? How are they finding it? How was your installation? How is the service for you? I am thinking about making the swap using their local contract buy out scheme but hearing mixed reviews? Anyone got any feedback? Thank you in advance.
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Gigaclear, charging existing customers more that twice the cost for new members
It may just be my dealing with gigaclear. I live in rural Gloucestershire and had to use satellite broadband as even the BT copper wire was 0.25 Megabit - so next to useless. We moved to Gigaclear when it was being installed in our village and it has been good. My surprise however came when my fixed contract period came to…
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sneaky bt
BT are being sneaky they are unbundling Broadband and Phones so you end up paying 3.9% for your broadband plus £3 a month for your using your phone (unless you cancel it) . If you want to you can upgrade to 900 mb and get a £50 prepay card to spend, so it will pay for you phone while you think of the bandwith you need and…
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Onestream Broadband - renting their router seems to be mandatory!
Anyone else had this problem? It doesn't give you the option not to click on it, and it's £5.95 per month!
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Communicating with City Fibre is a nightmare
I had an exchange of emails about my installation with City Fibre, they simply sent me links to their FAQ pages. My questions were not addressed so I emailed again and again and again, they are quite literally ignoring me. I even tried a message on X which they ignored. At the same time their marketing machine keeps…
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Virgin Media Notice period disconnection fee
Hello, my contract with virgin media is ending on the 26th March, so I contacted them via live chat to give them more than a 30 days notice period to end my contract. The agent wanted to charged me an early disconnection fee for ending my contract at the end of my contract because I gave more than a 30 days notice... Is…
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Virgin Fibre April increase
When I renewed my contract last year I asked about the April increase for this year and the adviser said even though I will not be able to leave my contract due to the price increase I should call them anyway and they might be able to do something I called a few days to ask if the April increase could be waived due to my…
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TalkTalk Eero 6 or Deco M4
I've just renewed my TalkTalk Fibre 150 contract and they've sent me an additional Eero 6. I've previously avoided using the supplied Eero because I believe they are locked to the TalkTalk Service, and didn't want to buy additional Eero nodes for a system that I'd likely need to return when leaving the service. Instead…
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Now TV Broadband alert
I
set up an account for my deaf 88 year old mother via a
moneysavingexpert linc. The deal was £5 set up and £18/month for
Now Brilliant Broadband 11Mbs and free anytime calls, with the option
to retain the existing landline number (same deal available via
moneysupermarket.com). Since signing up there has been nothing…
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Piggybacker switching to a different mobile operator
Hello everyone! I currently use a Vodafone 4G SIM for my home broadband. Where I live only 4G from Vodafone and O2 works. I can get a better deal from Tesco Mobile (on the O2 network) but my question is this - if half way through my contract Tesco split with O2 and switched to another mobile operator who doesn't cover my…
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Direct Save
I am currently with a company called Direct Save who I think are based in Watford. I have tried on numerous occasions to move my broadband and phone to another provider. However, each time they have blocked it as apparently they have a "Monopoly" on the estate where I live. I thought it was illegal to have a "Monopoly" and…
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Incorrect info from MSE
https://www.moneysavingexpert.com/news/2024/01/broadband-and-mobile-price-hikes/#campaign claims that TalkTalk will allow "MOST VULNERABLE" customers - a no price rise in April.This is incorrect - what is "MOST vulnerable" anyway ? Could MSE please confirm where this info came from - and correct it ?
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Sky Q TV with Onestream (Vodafone) Broadband
Hi, I have signed up for Onestream 80 broadband (supplying my own TP-LINK Archer VR2800 router), going live in 10ish days. Since then, I've discovered they are using Vodafone's network. About 5 years ago, I signed up with Vodafone broadband, but something was causing it to mess up my Sky Q (which is, & was then, hard wired…
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BT Broadband connection issues
Hi, this is mt first post to the MSE community. I'm hoping that by reaching out to you someone is having the same issues. For the last 12 months I've had connections issues with my BT Broadband. I'm not a big teckie but this is my set up: Smart hub 2 that's no more than about 30cm from the master socket. TV & Sky Q box…
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Broadband and Home Phone
My contract with BT ends in March this year. Am I right in saying no other provider can offer a more competitive Package for 200Mb+ and 500 + inclusive minutes per month?
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Moving to one supplier when you have different broadband & landline providers
One of my relatives currently has BT for voice & Plusnet for broadband. I'm recommending she just moves to a single provider and an offering for phone & broadband (much cheaper than two separate contracts). We want to keep the landline number.What's the best approach for moving to a single provider under these…
