Landline conundrum

swingaloo

We still have a landline because hubby is disabled and doesnt manage well with a mobile.

A few days ago I rang home and I could not hear hubby but he could hear me. This is happening whoever phones the landline. He can get a dialling tone and try to phone me but it seems you cant dial out from the landline.
 It is a BT line paid for through Sky. At first we thought it a faulty hand set so got another but it has made no difference. We can accept calls but although we can hear the caller the caller can not hear us.

Does anyone have any idea what the problem may be please.
Thanks

iniltous

It isn’t a BT line paid for though Sky ,there is no such thing ,  it a Sky landline , BT have nothing to do with it , if it’s faulty report it to Sky 

J_B

We had this in our local exchange - quite a few locals on Facebook reported similar.

We use BT so kept reporting it to them and eventually they fixed it.

Basically our exchange is a little aged and "nobody uses landlines any more" ... but we do ... and so do you!

Get onto Sky and report it

M25

Speak to your supplier.

iniltous

I don’t know what’s difficult to understand, if Sky supply your service, it has nothing to do with BT , a Sky customer reporting a problem to BT is wasting their own time and  BT’s , imagine the conversation if a Sky customer calls BT ,

BT say ‘what’s your account number ‘ ,
customer says ‘********’ 
BT say ‘no such account number , goodbye’ .

The Sky service may be on Openreach , but BT and Openreach are not interchangeable terms , and what’s more Openreach are not customer facing , Sky customers contact Sky , no one else .

Neil_Jones

swingaloo said:

We still have a landline because hubby is disabled and doesnt manage well with a mobile.

A few days ago I rang home and I could not hear hubby but he could hear me. This is happening whoever phones the landline. He can get a dialling tone and try to phone me but it seems you cant dial out from the landline.
 It is a BT line paid for through Sky. At first we thought it a faulty hand set so got another but it has made no difference. We can accept calls but although we can hear the caller the caller can not hear us.

Does anyone have any idea what the problem may be please.
Thanks

Doesn't matter "what" the problem is, as the most likely thing it could have been you've already eliminated.

Report the problem with the line to Sky and Sky will arrange for it to be fixed.

littleboo

Contact Sky, log the problem with them, and and the same time, register as a vulnerable customer if appropriate.